[Bug 1789214] Re: Clevo N850EL crashes / freezes under Ubuntu 18.04.1

2018-11-24 Thread Joao Luis
Just for information, that trying out Ubuntu 18.10 kernel
4.18.0-10-generic booting from USB pen, the problem remains (and the
intel_idle.max_cstate=1 workaround still works).

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  Clevo N850EL crashes / freezes under Ubuntu 18.04.1

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[Bug 1789214] Re: Clevo N850EL crashes / freezes under Ubuntu 18.04.1

2018-08-29 Thread Joao Luis
** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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Title:
  Clevo N850EL crashes / freezes under Ubuntu 18.04.1

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[Bug 1789214] Re: Clevo N850EL crashes / freezes under Ubuntu 18.04.1

2018-08-28 Thread Joao Luis
Good evening!

I can give feedback right away from the last 2 notes.

The other workaround proposed (in askubuntu.com) of adding a kernel
parameter intel_idle.max_cstate=1 seems to work well (max uptime tested
is 6h 45min so far).

Regarding the indication to use 4.18.3-041803-generic, I downloaded and
installed the packages (for my own record):

linux-headers-4.18.3-041803_4.18.3-041803.201808180530_all.deb
linux-headers-4.18.3-041803-generic_4.18.3-041803.201808180530_amd64.deb
linux-image-unsigned-4.18.3-041803-generic_4.18.3-041803.201808180530_amd64.deb
linux-modules-4.18.3-041803-generic_4.18.3-041803.201808180530_amd64.deb

The boot cmdline was:

root@jpsl-N8xxEL:~# cat /proc/cmdline 
BOOT_IMAGE=/boot/vmlinuz-4.18.3-041803-generic 
root=UUID=60daf8a6-ead0-4dc1-9b51-e7fa0fd7304c ro text
(
( Note that, it is without intel_idle.max_cstate=1 ) the kernel 
4.18.3-041803-generic crashes / freezes frequently also. Already tested 3 
times, so I added the tag kernel-bug-exists-upstream 

(I should also mention that if I give the command "reboot" or "poweroff"
using this kernel, it always freezes - but I don't know if this is
related or not).

** Tags added: kernel-bug-exists-upstream

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  Clevo N850EL crashes / freezes under Ubuntu 18.04.1

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[Bug 1789214] Re: Clevo N850EL crashes / freezes under Ubuntu 18.04.1

2018-08-27 Thread Joao Luis
> Did this issue start happening after an update/upgrade? Was there a
prior kernel version where you were not having this particular problem?

No upgrade. This is a fresh install, on a brand new laptop computer.

> Please test the latest v4.18 kernel[0].

I've tested the mainline kernel build v4.18.5, 2 days ago, which showed
the same problem.

Tomorrow, I will test another proposed work-around of adding kernel
parameter intel_idle.max_cstate=1 for about 8 hours. (It is looking good
today, but only 1 hour of uptime so far...)

Then I will test the v4.18.3 kernel (if ok, the test will take at least
8 hours - 1 full day of work), and I will give feedback here.

Thank you for feedback.

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  Clevo N850EL crashes / freezes under Ubuntu 18.04.1

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[Bug 1789214] [NEW] Clevo N850EL crashes / freezes under Ubuntu 18.04.1

2018-08-27 Thread Joao Luis
Public bug reported:

The details of what I've attempted so far are in

https://askubuntu.com/questions/1068161/clevo-n850el-crashes-freezes-
ubuntu-18-04-1-frequently

Any workaround help greatly appreciated. (I do not need NVIDIA graphics,
but I do need VirtualBox).

Regards,

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-33-generic 4.15.0-33.36
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC0:  jpsl   1955 F pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 27 14:56:57 2018
InstallationDate: Installed on 2018-08-22 (4 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 5986:2110 Acer, Inc 
 Bus 001 Device 004: ID 0461:4de3 Primax Electronics, Ltd 
 Bus 001 Device 003: ID 8087:0025 Intel Corp. 
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Notebook N8xxEL
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-33-generic 
root=UUID=60daf8a6-ead0-4dc1-9b51-e7fa0fd7304c ro text crashkernel=384M-:4096M
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-33-generic N/A
 linux-backports-modules-4.15.0-33-generic  N/A
 linux-firmware 1.173.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/27/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 7.004
dmi.board.asset.tag: Tag 12345
dmi.board.name: N8xxEL
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr7.004:bd04/27/2018:svnNotebook:pnN8xxEL:pvrNotApplicable:rvnNotebook:rnN8xxEL:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: N8xxEL
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: Confirmed


** Tags: amd64 apport-bug bionic

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  Clevo N850EL crashes / freezes under Ubuntu 18.04.1

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[Bug 1703091] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-24 Thread Joao Luis
Replying to note 12, (I'm the guy with the Clevo P150SM)

Kernel 4.4.0-83.106 crashed on boot (with the same error) 4 out of 5
times.

Kernel 4.4.0-87.110 crashed 0 (zero) out of 5 times.

I am keeping 4.4.0-87 for now (and removed 4.4.0-87).

PS: Something weird happening while installing 4.4.0-87.110 using the
normal graphical About this computer, Check of updates. The linux-
headers were not installed (and virtualbox became broken). I manually
installed the headers with

# apt install linux-headers-`uname -r`

rebooted, and everything was fine afterwards.

PS2: kernel 4.4.76-040476 worked fine all this time (running virtualbox
everyday) since note 11 on 2017-07-11:.

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Title:
   Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1703091] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-11 Thread Joao Luis
Answering to note 7,

>From 12 boot sequences (there was 2 seconds waiting in power-off mode
before starting the next boot), the results where:

Kernel 4.4.0-83.106 crashed on boot (with the same error) 5 out of 6
times.

Kernel 4.4.76-040476 crashed 0 (zero) out of 6 times.


Looking good for 4.4.76-040476!

PS: No errors while installing kernel 4.4.76-040476, and virtualbox
seems fine running too, although not relevant for now.

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Title:
   Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1703091] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-11 Thread Joao Luis
Answering first to note 5, yes.
All the times that kernel 4.4.0-83 crashed, the problem goes away if I boot my 
previous kernel 4.4.0-81.

kernel 4.4.0-83.106 does not crash during all the boots. Only some
times. I could not figure out if they are related to cold/hot boots (in
the morning always suceeds, thank goodness), CPU temperature, or any
other factor.

Answering to note 4, regarding the 4.12.0-041200.201707022031 kernel it
appears to solve the problem, but I can't be 100% sure.

Using the grub Advanced Ubuntu options, I performed 12 reboots, 6 reboots of 
each kernel 4.4.0-83.106
and 4.12.0-041200.201707022031 interleaved (boot 4.4.0-83.106, then reboot 
4.12.0-041200, then reboot 4.4.0-83.106, etc...)

Kernel 4.4.0-83.106 crashed on boot (with the same error) 3 out of 6
times.

Kernel 4.12.0-041200 crashed 0 (zero) out of 6 times.


Not all reboots took a 5 second power-off interval. (The ones that kernel 
4.4.0-83 crashed, did wait a few seconds before booting again).

So, the fix looks promising.


Meanwhile, I go back to kernel 4.4.0-83 or 4.4.0-81 because I need virtualbox 
(but I leave 4.12.0-041200 installed for now).


For my own record, the procedure I followed to install the 4.12.0-041200 was:

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12/linux-
headers-4.12.0-041200_4.12.0-041200.201707022031_all.deb

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12/linux-
headers-4.12.0-041200-generic_4.12.0-041200.201707022031_amd64.deb

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12/linux-
image-4.12.0-041200-generic_4.12.0-041200.201707022031_amd64.deb

sha1sum *.deb # sums looked ok
# as root (su -) from now on

dpkg -i *.deb
# ...
# ERROR (dkms apport): kernel package linux-headers-4.12.0-041200-generic 
is not supported (twice)
# ...
# lots of W: Possible missing firmware /lib/firmware/nvidia/...

But it did boot fine afterwards. (I did not attempt to remove or run
virtualbox).

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   Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1703091] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-08 Thread Joao Luis
Sorry for the wrong bug category, but it was my 1st contact with
"ubuntu-bug" command line tool, and I did not know which category to
choose.

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Title:
   Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1702164] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-08 Thread Joao Luis
Ooops! My first contact with ubuntu-bug was a bit messy. I seem to have
reported #1703091

Sorry for the mess.

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Title:
  Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1703091] [NEW] Kernel panic - not syncing: Fatal exception in interrupt

2017-07-08 Thread Joao Luis
Public bug reported:

I have a Clevo P150SM laptop. Recently, I have frequent kernel panics
"Fatal exception in interrupt".

  Screenshot at https://i.stack.imgur.com/eZRcu.jpg

(I will try to upload the screenshot of the console once I have a bug
number).

It happened the 1st time kernel 4.4.0-83 was installed and since yesterday's 
package updates was 
happening almost all the time.

Today (the next morning) kernel 4.4.0-83 is booting fine.

The symptons are simular to bug 1702164

(Sometimes it gets far enough to boot the X11 interface - and then crashes, 
Sometimes it crashes while still in console text mode).
2 leds are blinking: "CapsLock", and the other led which is not NumLock (but I 
don't know what it is). NumLock is not blinking.

I alread did as root:

apt clean
apt install --reinstall linux-image-generic linux-image-4.4.0-83-generic
update-initramfs -u -k 4.4.0-83-generic
reboot

but it stays the same.

(The first time I upgraded to kernel 4.4.0-83 the power went down in the
middle of the upgrade, and I fixed the problem more-or-less with the
commands above.).

When it crashes, I manage to boot in 4.4.0-81-generic, and it still
seems to work fine.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-release-upgrader-core 1:16.04.21
ProcVersionSignature: Ubuntu 4.4.0-83.106-generic 4.4.70
Uname: Linux 4.4.0-83-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Sat Jul  8 10:01:21 2017
InstallationDate: Installed on 2014-02-15 (1238 days ago)
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 
(20140204)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to xenial on 2016-10-29 (252 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug dist-upgrade kernel-bug xenial

** Attachment added: "Screenshot of console crash on boot"
   
https://bugs.launchpad.net/bugs/1703091/+attachment/4911198/+files/IMG_20170707_194006.jpg

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   Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1702164] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-08 Thread Joao Luis
Today, kernel 4.4.0-83 its booting fine (and it doesn't crash/hang on
boot).

(And yesterday, I did many reboots using the laptop power-on button, and
it crashed every time, after the package upgrades).

I run ubuntu-bug and chose "distribution upgrade" category (what else
?), but it gave back no bug report number, so that I can add an
explanation to what is being reported.

Next time it happens, I will try to follow
https://wiki.ubuntu.com/Kernel/CrashdumpRecipe#Crash_kernel_fails_to_load:_Hang
(but it seems a bit complicated).

(and I will run a memory check first...)

Thank you for the followup.

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Title:
  Kernel panic - not syncing: Fatal exception in interrupt

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[Bug 1702164] Re: Kernel panic - not syncing: Fatal exception in interrupt

2017-07-07 Thread Joao Luis
Sorry if this not the proper way to ask, but I think I may have the same
problem (with a Clevo P150SM laptop), and asked for help on
https://askubuntu.com/questions/933015/ubuntu-16-04-kernel-4-4-0-83
-panic-fatal-exception-in-interrupt

(For me, it started crashing again today after one more set of package
updates).

If you think I may have relevant information, please ask, and I will
upload/post.

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  Kernel panic - not syncing: Fatal exception in interrupt

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