[Bug 1448533] Re: Packaging bug prevents install of PXC 5.6

2015-05-07 Thread Matt Griffin
I tested the new package from vivid-proposed and was able to
successfully install Percona XtraDB Cluster 5.6.

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  Packaging bug prevents install of PXC 5.6

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[Bug 1448533] Re: Packaging bug prevents install of PXC 5.6

2015-05-07 Thread Matt Griffin
Tested version 5.6.21-25.8-0ubuntu2

** Tags removed: verification-needed
** Tags added: verification-done

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  Packaging bug prevents install of PXC 5.6

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[Bug 1448533] Re: Packaging bug prevents install of PXC 5.6

2015-04-29 Thread Matt Griffin
Thanks @racb!

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  Packaging bug prevents install of PXC 5.6

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[Bug 1448533] [NEW] Packaging bug prevents install of PXC 5.6

2015-04-25 Thread Matt Griffin
Public bug reported:

I encountered errors when installing Percona XtraDB Cluster 5.6 in 15.04
from the Universe repo.

Setting up percona-xtradb-cluster-server-5.6 (5.6.21-25.8-0ubuntu1) ...
update-alternatives: error: alternative path 
/etc/mysql/percona-xtradb-cluster.cnf doesn't exist
dpkg: error processing package percona-xtradb-cluster-server-5.6 (--configure):
 subprocess installed post-installation script returned error exit status 2
Processing triggers for libc-bin (2.21-0ubuntu4) ...
Processing triggers for systemd (219-7ubuntu3) ...
Processing triggers for ureadahead (0.100.0-19) ...
Errors were encountered while processing:
 percona-xtradb-cluster-server-5.6
E: Sub-process /usr/bin/dpkg returned an error code (1)

More output is captured here:
http://pastebin.ubuntu.com/10876065/

An initial investigation by Robie Basak from the Ubuntu Server Team at 
Canonical yielded the following:
Looks like a packaging bug - dh_install -i in the binary-arch target should 
be dh-install -a, and dh_installdebconf -i in the same target shouldn't be 
there. I've not tested but that looks to be the likely cause to me - meaning 
that dh_install doesn't put the configuration into the corresponding 
(arch-dependendant) binary package.

** Affects: percona-xtradb-cluster-5.6 (Ubuntu)
 Importance: Undecided
 Status: New

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[Blueprint servercloud-1311-mysql-alternatives] A cornucopia of MySQL; strategy and alternatives for 14.04

2014-02-11 Thread Matt Griffin
Blueprint changed by Matt Griffin:

Work items changed:
  Work items for ubuntu-13.12:
  Setup PPA for Percona packaging pre-entry into Debian/Ubuntu: DONE
  [otto] Package mariadb 5.5 for Debian: DONE
  
  Work items for ubuntu-14.02:
- [stewart] Percona Server package - Debian: INPROGRESS
+ [george] Percona Server package - Debian: INPROGRESS
  [james-page] Percona Cluster package - Debian: BLOCKED
  [racb] MRE for mysql-5.5: INPROGRESS
  MRE for percona-server/percona-cluster: TODO
  [racb] Re-sync mysql packaging with Debian: TODO
  [otto] mariadb-5.5 5.5.35 - Debian: TODO
  
  Work items for ubuntu-14.04:
  percona-cluster charm - switch to distro packages, update for 14.04: 
INPROGRESS
  MySQL 5.6 into Debian/Ubuntu: INPROGRESS
  MySQL 5.5-5.6 transition for 14.04: POSTPONED

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[Blueprint servercloud-1311-mysql-alternatives] A cornucopia of MySQL; strategy and alternatives for 14.04

2014-02-11 Thread Matt Griffin
Blueprint changed by Matt Griffin:

Work items changed:
  Work items for ubuntu-13.12:
  Setup PPA for Percona packaging pre-entry into Debian/Ubuntu: DONE
  [otto] Package mariadb 5.5 for Debian: DONE
  
  Work items for ubuntu-14.02:
- [george] Percona Server package - Debian: INPROGRESS
+ [george] Percona Server 5.5  5.6 package - Debian: INPROGRESS
  [james-page] Percona Cluster package - Debian: BLOCKED
  [racb] MRE for mysql-5.5: INPROGRESS
  MRE for percona-server/percona-cluster: TODO
  [racb] Re-sync mysql packaging with Debian: TODO
  [otto] mariadb-5.5 5.5.35 - Debian: TODO
  
  Work items for ubuntu-14.04:
  percona-cluster charm - switch to distro packages, update for 14.04: 
INPROGRESS
  MySQL 5.6 into Debian/Ubuntu: INPROGRESS
  MySQL 5.5-5.6 transition for 14.04: POSTPONED

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[Bug 1021393] Re: startx results in segfault

2014-01-07 Thread Matt Griffin
@Christopher: This is no longer an issue. Thanks.

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  startx results in segfault

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[Blueprint servercloud-1305-juju-charmstore-feedback-loops] Add User Feedback loops and Social Networking to Charm Store Charm Pages

2013-04-10 Thread Matt Griffin
Blueprint changed by Matt Griffin:

Whiteboard changed:
- sarnold would like to know roughly how many people have deployed his
- charms and would like to know roughly how many have upgraded the charm
- recently
+ Benefits to charm developers
+ - sarnold would like to know roughly how many people have deployed his charms 
(quantitative feedback)
+ - would like to know roughly how many have upgraded the charm recently
+ - can be a measure of user satisfaction/interest with a charm

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[Bug 650697] Re: Misleading images for album titles

2013-02-04 Thread Matt Griffin
** Changed in: ubuntuone-music-store
 Assignee: Matt Griffin (mattgriffin) = (unassigned)

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  Misleading images for album titles

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[Bug 1021393] [NEW] startx results in segfault

2012-07-05 Thread Matt Griffin
Public bug reported:

My computer (Lenovo x120e w/ 12.04) shows either a blank screen for the
login or the shell prompt (instead of the login gui). This started on 4
July 2012 and I think it's related to the xserver-xorg-core:amd64
(1.11.4-0ubuntu10.2, 1.11.4-0ubuntu10.3) update.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
CompizPlugins: 
[core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
Date: Thu Jul  5 11:52:42 2012
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.1.12, 3.2.0-25-generic, x86_64: installed
 virtualbox, 4.1.12, 3.2.0-26-generic, x86_64: installed
ExtraDebuggingInterest: Yes, whatever it takes to get this fixed in Ubuntu
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI Wrestler [Radeon HD 6310] [1002:9802] 
(prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:21df]
InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Release amd64 
(20120425)
MachineType: LENOVO 0596CTO
ProcEnviron:
 TERM=xterm
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic 
root=UUID=c23fbc4c-e369-43cd-8284-d5c43c776b11 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/03/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8FET32WW (1.16 )
dmi.board.asset.tag: Not Available
dmi.board.name: 0596CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: 
dmi:bvnLENOVO:bvr8FET32WW(1.16):bd11/03/2011:svnLENOVO:pn0596CTO:pvrThinkPadX120e:rvnLENOVO:rn0596CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 0596CTO
dmi.product.version: ThinkPad X120e
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.7.8-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu3.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu3.1
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 
1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 
1:0.0.16+git20111201+b5534a1-1build2

** Affects: xorg (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug needs-reassignment precise regression-update ubuntu

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  startx results in segfault

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[Bug 1021393] Re: startx results in segfault

2012-07-05 Thread Matt Griffin
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[Bug 1021393] Re: startx results in segfault

2012-07-05 Thread Matt Griffin
@sarvatt: I never installed fglrx and the files doesn't exist in /etc/...
Where is the xorg.conf file that I should remove? Thanks!

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  startx results in segfault

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[Bug 917477] [NEW] Screen lock state exposes window title of last used application

2012-01-16 Thread Matt Griffin
Public bug reported:

I'm using Ubuntu 11.10. Sorry I don't know the right package.

1. Use an application (like Thunderbird or Chromium)
2. Note the window title at the top
3. Lock the screen (e.g., put your computer to sleep)
4. View the locked screen state

Expected: No (or very little) elements of the unlocked state
Actual: Even though I haven't typed my password to unlock the computer, the 
application title of my last used application is displayed.

In fact, a locked state to me implies that I have security. I think no
elements of the indicator menus should be shown. Today, you can't use
them anyway so why not just hide them.

** Affects: ubuntu
 Importance: Undecided
 Status: New


** Tags: bot-comment

** Description changed:

- I'm using Ubuntu 11.10.
+ I'm using Ubuntu 11.10. Sorry I don't know the right package.
  
  1. Use an application (like Thunderbird or Chromium)
  2. Note the window title at the top
  3. Lock the screen (e.g., put your computer to sleep)
  4. View the locked screen state
  
  Expected: No (or very little) elements of the unlocked state
  Actual: Even though I haven't typed my password to unlock the computer, the 
application title of my last used application is displayed.
  
  In fact, a locked state to me implies that I have security. I think no
  elements of the indicator menus should be shown. Today, you can't use
  them anyway so why not just hide them.

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  Screen lock state exposes window title of last used application

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[Bug 890380] [NEW] Decrease the number of updates to install (displayed in the Unity launcher) as they are installed

2011-11-14 Thread Matt Griffin
Public bug reported:

If the Launcher API supports this, decrease the number of updates
remaining to be installed as they are installed.

** Affects: update-manager (Ubuntu)
 Importance: Undecided
 Status: New

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  Decrease the number of updates to install (displayed in the Unity
  launcher) as they are installed

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[Bug 791025] Re: Banshee shows duplicates of U1MS purchases

2011-06-01 Thread Matt Griffin
@Nattgew: On the General tab in the Banshee preferences, what File
Policies do you have checked (if any)?

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  Banshee shows duplicates of U1MS purchases

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[Bug 772007] Re: URL from Thunderbird doesn't give browser focus when clicked

2011-05-04 Thread Matt Griffin
@seb128: Should this but be switched to the unity-2d product?

** Description changed:

  Steps to reproduce using Natty.
  1. Select an email in Thunderbird containing a linked URL
  2. Click the link
  3. A browser opens (Chromium in my case) with the Window at the top/front of 
my screen
  
  What I'd expect to happen: Window title and application menus would be for my 
browser (Chromium)
  What actually happens: Window title and application menus are still for 
Thunderbird
  
  Since Thunderbird still has focus, my usual keyboard shortcuts and arrow
  keys that I use for my browser don't work ... unless there's a
  corresponding function in Thunderbird.
+ 
+ Some additional notes... I sometimes see this same effect when clicking
+ ALT-TAB to switch between applications.

** Description changed:

  Steps to reproduce using Natty.
  1. Select an email in Thunderbird containing a linked URL
  2. Click the link
  3. A browser opens (Chromium in my case) with the Window at the top/front of 
my screen
  
  What I'd expect to happen: Window title and application menus would be for my 
browser (Chromium)
  What actually happens: Window title and application menus are still for 
Thunderbird
  
  Since Thunderbird still has focus, my usual keyboard shortcuts and arrow
  keys that I use for my browser don't work ... unless there's a
  corresponding function in Thunderbird.
  
- Some additional notes... I sometimes see this same effect when clicking
- ALT-TAB to switch between applications.
+ Additional notes
+ - Only see in Unity 2D
+ - I sometimes see this same result when clicking ALT-TAB to switch between 
applications.

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[Bug 772007] Re: URL from Thunderbird doesn't give browser focus when clicked

2011-04-28 Thread Matt Griffin
@seb128: I tested this in Ubuntu Classic and don't see the issue. It's
only happening in Unity 2D.

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[Bug 613261] Re: Unable to backtrack to the Banshee interface after a certain point in the purchase process of Ubuntu One music

2011-03-04 Thread Matt Griffin
** Tags added: 7digital

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[Bug 541012] Re: Search by track name fails intermittently

2011-03-04 Thread Matt Griffin
** Changed in: ubuntuone-music-store
 Assignee: Matt Griffin (mattgriffin) = Joshua Hoover (joshuahoover)

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  Search by track name fails intermittently

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[Bug 525210] Re: UbuntuOne musicstore data isn't saved according to the XDG Base Directory specifications

2011-02-17 Thread Matt Griffin
@Roberto: A symlink might cause problems. See bug #711317 please.

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Title:
  UbuntuOne musicstore data isn't saved according to the XDG Base
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[Bug 681198] Re: Syncing problem

2010-11-26 Thread Matt Griffin
@DantePasquale: I changed the title of this bug report because it wasn't
helpful to solving the problem for you and wasn't helpful with making
Ubuntu One better. We would be happy to help you get syncing working.
I'll notify a colleague of this bug report and see if they can look into
it. In the meantime, please checkout our other support resources.
https://one.ubuntu.com/support/

** Summary changed:

- u1 sucks
+ Syncing problem

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[Bug 667854] Re: Music Store doesn't show you song/sample length

2010-11-09 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = Wishlist

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[Bug 668469] Re: Does not upload files at all but creates directory structure

2010-10-29 Thread Matt Griffin
Sorry it's not working that well for you. Are you trying to sync a folder on 
your desktop that contains lots of files? If so, please review this FAQ item:
https://wiki.ubuntu.com/UbuntuOne/FAQ/WhyIsItTakingSoLongForMyFilesToSync

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[Bug 666521] Re: Ubuntu One Music Store will not begin downloads

2010-10-25 Thread Matt Griffin
Was the song Outt!?
We showed that all fo your songs were downloaded to your personal cloud. Did 
the song download to the ~/.ubuntuone/ folder?
This looks like bug 663001 to me.
Thanks!

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New = Incomplete

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[Bug 666521] Re: Ubuntu One Music Store will not begin downloads

2010-10-25 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = High

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[Bug 657641] Re: Ubuntu One Music Store, isn't updated in Spain! Artists like Lady Gaga, doesn't appears!

2010-10-13 Thread Matt Griffin
Joaquin - iTunes and Amazon probably sell more than just artists on the
Warner and EMI labels. When we build an Ubuntu One Music Store
specifically for Spain, we should be able to expand the number of
artists available by selling songs from more record labels. We don't
have a timeline on when this would occur.

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[Bug 657641] Re: Ubuntu One Music Store, isn't updated in Spain! Artists like Lady Gaga, doesn't appears!

2010-10-12 Thread Matt Griffin
Please review our FAQ. https://wiki.ubuntu.com/UbuntuOne/FAQ
Spain is served by our EU store. The section titled What regions of the 
world will be able to purchase songs? should answer your question. Songs by 
Lady Gaga are probably not on the Warner or EMI labels so they're not sold in 
the EU store.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New = Invalid

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[Bug 544471] Re: Download unavailable in several countries

2010-10-12 Thread Matt Griffin
alexcastanza: You can tell what store you are routed to by clicking the
home link in the store. It will say x Top Picks. What does it say for
you?

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[Bug 653491] Re: Obuntu One should use same unique ID

2010-10-02 Thread Matt Griffin
Thanks for reporting this. We're aware of the issue and that it would
make it much easier to setup Ubuntu One. I'll add this to our wishlist
and hopefully we can get to it soon. Thanks!

** Changed in: ubuntuone-client (Ubuntu)
   Importance: Undecided = Wishlist

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[Bug 648396] Re: [10.04] Ubuntu One still does not sync purchased music (with all updates)

2010-10-02 Thread Matt Griffin
pjarvi - Just checked your account and our tracking shows that the album
Love Janis has downloaded to your personal cloud. If the songs haven't
downloaded to your desktop yet, perhaps confirm that you are connected
for file sync.

In a terminal, you can type 'u1sdtool -s' to check the status of file
sync for your computer. If 'is_connected' = False and 'is_online' =
False, then you know you're not connected. You can type 'u1sdtool -c' to
connect. Once it connects, files in your personal cloud (the music) will
synchronize down to your machine. Thanks!

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[10.04] Ubuntu One still does not sync purchased music (with all updates)
https://bugs.launchpad.net/bugs/648396
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[Bug 650697] Re: Misleading images for album titles

2010-09-28 Thread Matt Griffin
Thanks Alan - I'll take this up with 7d. I've seen this happen for other
artists as well.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
 Assignee: (unassigned) = Matt Griffin (mattgriffin)

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[Bug 643348] Re: Devices tab lists Ubuntu Software Center Store multiple times

2010-09-20 Thread Matt Griffin
*** This bug is a duplicate of bug 629874 ***
https://bugs.launchpad.net/bugs/629874

That's odd. It shouldn't even be listed once. Thanks for pointing this
out. I see similar things in my Devices list like for Mumble.

** Changed in: ubuntuone-client (Ubuntu)
   Status: New = Confirmed

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[Bug 643348] Re: Devices tab lists Ubuntu Software Center Store multiple times

2010-09-20 Thread Matt Griffin
*** This bug is a duplicate of bug 629874 ***
https://bugs.launchpad.net/bugs/629874

Just found out that this should be fixed in a rollout tomorrow. Please
test again if you have a moment. Thanks!

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[Bug 556745] Re: The music store try to sell video s to me → crash

2010-09-10 Thread Matt Griffin
Nicolas - 7digital is working on this. Thanks for bring it up. I'll
continue to look into it. It's not release-dependent.

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[Bug 634458] Re: [maverick] Downloaded songs show queuing until manual page refresh

2010-09-09 Thread Matt Griffin
I bought a free song from the Ubuntu One Music Store. At the
library?free=1 step near the end, the noticed said queued and the status
never changed. The song was downloaded to my personal cloud and then to
my desktop. It also appeared in my Rhythmbox library. I left it for a
few hours and came back to no change... My Downloads still said the song
was queued.

I clicked on Home and then back to My Downloads. The status quickly
changed to a download progress meter, then went away, and then the song
title color changed to solid black (indicating that it had downloaded
completely).

Terminal output: https://pastebin.canonical.com/36968/

** Summary changed:

- [maverick] Downloaded songs show queuing until manual page refresh
+ [maverick] Downloaded songs show queued until manual page refresh

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[maverick] Downloaded songs show queued until manual page refresh
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[Bug 623089] Re: Banshee Ubuntu One Music Store extension fails to load

2010-09-07 Thread Matt Griffin
Rodrigo - Tested with libubuntuone 0.3.5-0ubuntu1 installed and Software
Center gives me an error message when I try to install banshee-
extension-ubuntuonemusicstore. Package dependencies cannot be resolved

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[Bug 629517] Re: Can't log in: required argument 'password' (pos 2) not found

2010-09-07 Thread Matt Griffin
Jeff - This sounds like it's related to other issues we're having with
the sso and adding a computer. We have a more general fix that should
address this in our nighly PPA. It should get deployed soon. Thanks for
helping with testing.

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Can't log in: required argument 'password' (pos 2) not found
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[Bug 591030] Re: 'Unsynchronized' emblem looks like there is a problem

2010-09-03 Thread Matt Griffin
Sander D - When we take a look at our emblems overall in the future,
we'll update all of the state icons. Thanks!

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[Bug 551138] Re: Plan description in Preferences application should display the customer's current plan

2010-09-03 Thread Matt Griffin
** Summary changed:

- Current plan description in Preferences application should only display 
capacity
+ Plan description in Preferences application should display the customer's 
current plan

** Description changed:

- In the Ubuntu One Preferences application on the Account tab, display one of 
the following depending on the user's plan.
- - Current plan: 2 GB
- - Current plan: 50 GB
+ In the Ubuntu One Preferences application on the Account tab, pull the
+ details of the customer's plan from our server when you are retrieving
+ account information like name and email address. I assume this will have
+ to be coordinated with jdo.

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Plan description in Preferences application should display the customer's 
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https://bugs.launchpad.net/bugs/551138
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[Bug 551138] Re: Plan description in Preferences application should display the customer's current plan

2010-09-03 Thread Matt Griffin
** Description changed:

  In the Ubuntu One Preferences application on the Account tab, pull the
- details of the customer's plan from our server when you are retrieving
+ detail of the customer's plan from our server when you are retrieving
  account information like name and email address. I assume this will have
- to be coordinated with jdo.
+ to be coordinated with jdo. Since the detail of the plan will be pulled
+ from the U1 server, no translation will be needed.

-- 
Plan description in Preferences application should display the customer's 
current plan
https://bugs.launchpad.net/bugs/551138
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[Bug 387308] Re: HTTPS Proxy Support for file sync

2010-08-30 Thread Matt Griffin
Proxy support for files and notes sync will be ready for Ubuntu 10.10.
Maverick testers should be able to use this today. We tried to finish
proxy support for desktopcouch (which would enable contacts, bookmarks,
and other apps that store data in CouchDB) in time for Ubuntu 10.10 but
didn't make the deadline. Proxy support for desktopcouch-related
features will most likely be included in 11.04.

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[Bug 619192] Re: sync is slow, no current transfers

2010-08-24 Thread Matt Griffin
Hi Andrew - What version of Ubuntu are you running? Thanks.

** Changed in: ubuntuone-client (Ubuntu)
   Status: New = Incomplete

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sync is slow, no current transfers
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[Bug 621226] Re: ubuntu-sso-client needs to ping ubuntuone server

2010-08-23 Thread Matt Griffin
This would be great to stop users at the beginning of the process and
tell them to wait (and to check our Status page) in case we have an
outage.

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[Bug 615874] Re: Add Ubuntu One email to Evolution fresh install

2010-08-20 Thread Matt Griffin
Seb - This is an export of the message directly from Evolution. The default 
Evolution message has the both the text and html. I guess it does that if you 
have an html message.
David - I'll send you the mbox file.

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[Bug 615874] Re: Add Ubuntu One email to Evolution fresh install

2010-08-13 Thread Matt Griffin
Thank you, Danilo. I'll send you a note on Monday morning :)

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[Bug 612465] Re: Two songs from a purchased album not downloading (despite showing as downloaded via the web interface)

2010-08-04 Thread Matt Griffin
Hi Tom - Have all of the songs downloaded? Thanks.

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Two songs from a purchased album not downloading (despite showing as downloaded 
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[Bug 591034] Re: Unhelpful error message when installing MP3 plugins failed

2010-07-21 Thread Matt Griffin
*** This bug is a duplicate of bug 590263 ***
https://bugs.launchpad.net/bugs/590263

** This bug has been marked a duplicate of bug 590263
   Failed Install plugin mp3 (Ubuntu One tab)

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[Bug 590263] Re: Failed Install plugin mp3 (Ubuntu One tab)

2010-07-21 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = Critical

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Critical = High

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Failed Install plugin mp3 (Ubuntu One tab)
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[Bug 608404] Re: package rhythmbox-ubuntuone-music-store 0.1.1-0ubuntu1 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1

2010-07-21 Thread Matt Griffin
*** This bug is a duplicate of bug 608341 ***
https://bugs.launchpad.net/bugs/608341

** This bug has been marked a duplicate of bug 608341
   package rhythmbox-ubuntuone-music-store 0.1.1-0ubuntu1 failed to 
install/upgrade: subprocess installed post-installation script returned error 
exit status 1

-- 
package rhythmbox-ubuntuone-music-store 0.1.1-0ubuntu1 failed to 
install/upgrade: subprocess installed post-installation script returned error 
exit status 1
https://bugs.launchpad.net/bugs/608404
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[Bug 586017] Re: Stuck at Connecting you to the Ubuntu One Music Store...

2010-07-15 Thread Matt Griffin
*** This bug is a duplicate of bug 574569 ***
https://bugs.launchpad.net/bugs/574569

James - Vadim's description of this bug looks like bug #574569. Perhaps
you're having a different issue so I'd recommend opening a different
bug. But first try using Synaptic to un-install and re-install the
Ubuntu One Music Store package. Maybe that will solve the problem.
Thanks!

-- 
Stuck at Connecting you to the Ubuntu One Music Store...
https://bugs.launchpad.net/bugs/586017
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[Bug 590364] Re: albums from another artist

2010-07-13 Thread Matt Griffin
Hi Joachim,
I'll contact 7digital directly about this issue. It is with their catalog and 
they manage this information. Errors in categorization like this will come up 
from time to time when you're dealing with millions of albums and working with 
hundreds of music label partners. Fix Released was probably the wrong status 
for this bug. Invalid is more accurate because it's nothing that the Ubuntu One 
team can do about on a case by case basis. We can, and do, regularly discuss 
content quality with 7digital to ensure that customers like you have a great 
experience. Thanks!

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: Confirmed = Invalid

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[Bug 605230] Re: music service charged me twice for buying one album

2010-07-13 Thread Matt Griffin
Hi Andrew,
Sorry about the double charge. Please click on Help in the Ubuntu One Music 
Store. Then scroll down to the Contact Us area. You will find a link to contact 
7digital customer service. Click the link, fill out the form (provide the order 
numbers as you have in this bug report), and the 7digital customer support team 
will contact you in a couple of business days to give you a refund.
Did you click the payment button twice? Thanks.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New = Fix Released

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[Bug 590364] Re: albums from another artist

2010-07-12 Thread Matt Griffin
Ian - Click on Help in the Ubuntu One Music Store. Click on the link
for Incorrect content in the store. Then click on the link to contacts
the 7digital Customer Service team to inform them of the incorrect
entries. Thanks!

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: Confirmed = Fix Released

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[Bug 604699] [NEW] Music purchased from the Ubuntu One Music Store does not appear in music library

2010-07-12 Thread Matt Griffin
Public bug reported:

Binary package hint: banshee-community-extensions

Songs are in ~/.ubuntuone on my desktop but it looks like Banshee isn't
searching for music in that folder. This may also affect the download
status message for each song on the store's My Downloads page and
showing that a purchase has completed.

** Affects: banshee-community-extensions (Ubuntu)
 Importance: Undecided
 Status: New

** Summary changed:

- Music purchased from the Ubuntu One Music Store isn't appearing in music 
library
+ Music purchased from the Ubuntu One Music Store does not appear in music 
library

-- 
Music purchased from the Ubuntu One Music Store does not appear in music library
https://bugs.launchpad.net/bugs/604699
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[Bug 598139] Re: Browse pages are not very useful. Suggest removing them.

2010-06-24 Thread Matt Griffin
Thanks for the suggestion. It's on my list. Adding to the wishlist.

** Changed in: libubuntuone (Ubuntu)
   Importance: Undecided = Wishlist

** Changed in: libubuntuone (Ubuntu)
 Assignee: (unassigned) = Matt Griffin (mattgriffin)

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Browse pages are not very useful. Suggest removing them.
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[Bug 598141] Re: Navigation bar is funky on My Downloads page.

2010-06-24 Thread Matt Griffin
*** This bug is a duplicate of bug 545949 ***
https://bugs.launchpad.net/bugs/545949

** This bug has been marked a duplicate of bug 545949
   My Downloads: header doesn't match other categories

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Navigation bar is funky on My Downloads page.
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[Bug 597786] Re: Music Store should know my locale

2010-06-23 Thread Matt Griffin
When you go to the store home page, it should say what store you are
using at the top (US, UK, etc.). Can you tell me that info? Thanks.

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[Bug 597789] Re: u1 store should remember payment methods

2010-06-23 Thread Matt Griffin
Thanks Michael. I assume you're talking about the Ubuntu One Music Store.
Credit and debit cards are currently stored after their first use. You can 
store multiple cards and manage these cards from within the music store. I'll 
add the PayPal credentials storage to the Wishlist as something to investigate 
for the future. Thanks!

** Changed in: libubuntuone (Ubuntu)
   Importance: Undecided = Wishlist

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[Bug 597786] Re: Music Store should know my locale

2010-06-23 Thread Matt Griffin
How can you tell that 7d assumes you are in the UK at checkout? Are you
getting an error message? Thanks.

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[Bug 563420] Re: Ubuntu One Music Store, FLAC support

2010-06-23 Thread Matt Griffin
mlissner - Nope. It's a matter of the music industry providing music for
sale in FLAC format. Our partner, 7digital, has some albums in this
format and sees the opportunity to sell a superior product. The labels
have the control here and, whatever their motives may be, they're slow
to make this transition.

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[Bug 597786] Re: Music Store should know my locale

2010-06-23 Thread Matt Griffin
Ah... I see what you mean. There is one payment path that is used by all
stores around the world. To people in the US (and perhaps other
regions), the extra credit card fields might look a little odd. There's
a current bug open (bug #527961) about this and we're working with
7digital to figure out how to reduce the confusion (7digital hosts the
payment process). Also, 7digital is a UK company so that's probably why
fields are defaulting to the UK.

Eventually, we will transition most of the music store processes to a
more customized user interface built by the Ubuntu One team. I'm
currently planning that process. When this is complete, we will have
much greater control and be able to implement tighter integration with
the desktop (like locale settings). I'm going to mark this as a wishlist
item to better represent locale dessktop settings.

Today, though, customers like you can purchase music by leaving some of
the credit card fields blank (like start date) or login to PayPal with
your standard credentials to be routed to the correct locale.

** Changed in: libubuntuone (Ubuntu)
   Importance: Undecided = Wishlist

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[Bug 596278] Re: Music files' comments read Purchased from 7digital.com

2010-06-21 Thread Matt Griffin
Sense: Thanks for the idea. I'll check into if it's feasible. It might
be easier for 7d to completely remove the comment entirely. Would that
be okay as well?

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
 Assignee: (unassigned) = Matt Griffin (mattgriffin)

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = Wishlist

-- 
Music files' comments read Purchased from 7digital.com
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[Bug 567507] Re: PayPal took my money without delivering my music

2010-06-11 Thread Matt Griffin
This bug has been fixed and PayPal has been re-enabed. If you experience
problems with your payment, click the Help button in the music store
and follow the Contact Us instructions. 7digital handles all billing for
the music store and their Customer Service team will be able to help.
Thanks.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: In Progress = Fix Released

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PayPal took my money without delivering my music
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[Bug 581494] Re: UbuntuOne Music Store doesn't accept Paypal or other payment method than credit-card

2010-06-11 Thread Matt Griffin
PayPal has been re-enabed. Closing this bug. Thanks!

** Changed in: ubuntuone-client (Ubuntu)
   Status: New = Fix Released

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UbuntuOne Music Store doesn't accept Paypal or other payment method than 
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[Bug 571548] Re: Songs not downloading, even after a local and server rescan, but available via the web

2010-06-02 Thread Matt Griffin
Geoff123: File sync between the Ubuntu One cloud and your desktop is
currently very slow. This is noted on our Status page:
https://wiki.ubuntu.com/UbuntuOne/Status#Files

In addition to purchased music, this affects all files that customers
are trying to sync. The issue lies on our servers and we're close to a
solution. Workarounds on your desktop for this problem will probably not
work.

In the meantime, purchased songs should be available for download from
your personal cloud at https://one.ubuntu.com/files immediately after
purchase. It's not ideal, but it will allow you to get your purchased
music until we fix the slow file sync issue.

-- 
Songs not downloading, even after a local and server rescan, but available via 
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https://bugs.launchpad.net/bugs/571548
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[Bug 587328] Re: Music store signs in with wrong email

2010-06-01 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
 Assignee: (unassigned) = Stuart Langridge (sil)

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[Bug 544540] Re: Ubuntu One Music Store Sync doesn't work

2010-05-27 Thread Matt Griffin
Fallen Dark: Transferring songs from your Ubuntu One personal cloud to your 
desktops is being impacted by the current file sync slowness. 
https://wiki.ubuntu.com/UbuntuOne/Status#Files 
We are preparing some database enhancements that should soon speed up file 
sync. In the meantime, all purchased songs can be downloaded from your Ubuntu 
One personal cloud at https://one.ubuntu.com/files. It's not the ideal 
experience, but at least you can get to your music instead of waiting for file 
sync to complete.

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[Bug 586017] Re: Stuck at Connecting you to the Ubuntu One Music Store...

2010-05-26 Thread Matt Griffin
*** This bug is a duplicate of bug 574569 ***
https://bugs.launchpad.net/bugs/574569

Sorry about that. This happened to me today as well. It's most likely a
session timeout because Rhythmbox had been open on my desktop for a
while before I started to use the Ubuntu One Music Store.

Today, the workaround is to close Rhythmbox, re-open, and start
shopping. We're aware of the session issue and are working on a fix.
Thanks.

** This bug has been marked a duplicate of bug 574569
   Session timeout in music store should not happen

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[Bug 567507] Re: PayPal took my money without delivering my music

2010-05-25 Thread Matt Griffin
Bernd - If you do notice that you are double-billed for any music
purchase, please click the Help button in the music store and follow
the Contact Us instructions. 7digital handles all billing for the music
store and their Customer Service team will be able to help. Thanks.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-11 Thread Matt Griffin
Hi Ben. Are the purchased songs available in your Ubuntu One personal
cloud at https://one.ubuntu.com/files ? If they are, then files sync
with your desktop is having problems or just hasn't occurred yet.
Thanks.

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[Bug 573371] Re: U1MS handles pre-ordered music inelegantly

2010-05-03 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
 Assignee: (unassigned) = Stuart Langridge (sil)

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[Bug 460072] Re: Ubuntu One does not synchronize

2010-05-03 Thread Matt Griffin
TomatoGoatee: This is due to slow sync which is caused by the large
number of new users over the weekend. We apologize and are working to
revolve the issues. https://wiki.ubuntu.com/UbuntuOne/Status

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[Bug 574586] Re: Ubuntu One does not sync files, ~/Ubuntu One/ remains empty

2010-05-03 Thread Matt Griffin
This is probably related to current issues with sync. We have a new
Status page that contains information about this issue.
https://wiki.ubuntu.com/UbuntuOne/Status

I also updated the FAQ that you mentioned. It now prompts users to check
the Status page first before doing a re-install.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-01 Thread Matt Griffin
Nafallo: We'll probably run the script again (though slightly modified)
to grab the rest of the files for everyone.

Dan: Sync from Ubuntu One to the desktop is just running really slow
this weekend. Lots of new users from the launch of Ubuntu 10.04 LTS.
Some of the Ubuntu One developers are making plans now on how we're
going to resolve the growing pains.

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[Bug 569147] Re: purchases music is queued in the download page, but not downloading.

2010-05-01 Thread Matt Griffin
*** This bug is a duplicate of bug 551755 ***
https://bugs.launchpad.net/bugs/551755

** This bug has been marked a duplicate of bug 551755
   some of my songs still haven't downloaded

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[Bug 544457] Re: Don't understand the region classification

2010-04-30 Thread Matt Griffin
Lorenz: We're looking into ways that the Ubuntu community can have it's
voice heard on the issue of store expansion. Follow the Ubuntu One blog
(http://one.ubuntu.com/blog) for details.

There's still lots of great music in the World from many artists on
indie labels like Beggars Banquet, 4AD, Matador, Rough Trade, and XL
Recordings. The difficulty is wading through the stuff you don't care
about. We're looking at ways to highlight popular artists in each store
as well as how we can decrease our overall maintenance costs/time for
each store which would enable us to add more stores faster.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-30 Thread Matt Griffin
Dan: We ran a script last night that resolved this issue for many people
by re-transferring purchased songs from 7digital to the Ubuntu One
cloud. We got a few errors in retrieving some songs so we weren't able
to retrieve everything yet.

Please check your Ubuntu One personal cloud storage at
https://one.ubuntu.com/files for your purchased music. If they are there
and not on your desktop yet, then that's an infrastructure issue that
we're working to resolve right now related to general file
synchronization. Thanks.

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[Bug 417664] Re: unable to add computer to ubuntu one account

2010-04-30 Thread Matt Griffin
*** This bug is a duplicate of bug 387308 ***
https://bugs.launchpad.net/bugs/387308

Nazish: Please review the information in our newly updated FAQ for issues 
adding your computer: http://bit.ly/caHbOf 
We're currently experiencing some issues with our website that might prevent 
you from adding your computer. Follow our status here: 
http://identi.ca/ubuntuone

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[Bug 561188] Re: My downloads pagination should support more purchases

2010-04-29 Thread Matt Griffin

** Attachment added: lots-of-purchase-pages.png
   http://launchpadlibrarian.net/46396839/lots-of-purchase-pages.png

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[Bug 560586] Re: There was a problem completing the download. Try downloading again

2010-04-27 Thread Matt Griffin
*** This bug is a duplicate of bug 551755 ***
https://bugs.launchpad.net/bugs/551755

I think this is a duplicate of bug 551755. Review this comment and see if it 
resolves the issue for you.
https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755/comments/52
 

** This bug has been marked a duplicate of bug 551755
   some of my songs still haven't downloaded

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[Bug 556745] Re: The music store try to sell video s to me → crash

2010-04-26 Thread Matt Griffin
Hi Nicolas: I've chatted with 7digital about video content in general.
Unfortunately, they cannot remove that from our store. And the previews
bug is something we can't do anything about at the moment because
Rhythmbox doesn't support video playback. I'm going to mark this as a
wishlist because we do need to figure out a better way to handle this
scenario and we'll fix it for 10.10 or see if we can figure out a way to
address it earlier in the Maverick cycle.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = Wishlist

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[Bug 569140] Re: u1 music store needs bookmark capability

2010-04-23 Thread Matt Griffin
Thanks for the suggestion. I'll add this to our wishlist.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = Wishlist

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[Bug 568073] Re: Categories scrolling is different

2010-04-22 Thread Matt Griffin
It was really strange. My mini9 changed into the different mode when i
booted it up yesterday. I had some problems getting it to
restart/shutdown using the menu options so I held the power button down
to shut it off. When I restarted, it booted up into the normal mode I
was used to.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-22 Thread Matt Griffin
elPraga - Sorry to be confusing with the bug status. Fix Committed
does not mean that the fix has been deployed. It is currently being
tested. After we deploy the resolution we will change the status of this
bug to Fixed Released. Again, sorry about that. We are working very
hard to solve this problem as soon as possible and thank everyone for
their incredible patience.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-21 Thread Matt Griffin
Excellent. Have fun!

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[Bug 568073] [NEW] Categories scrolling is different

2010-04-21 Thread Matt Griffin
Public bug reported:

Binary package hint: netbook-launcher-efl

I used to be able to scroll the categories by holding my mouse down. Now
it seems as if it only scrolls on mouse up. This is a little annoyance
on my small screen mini9.

I think it also used to scroll if I just moved my mouse to the top and
bottom of the screen on the left... but I could be wrong on that.

** Affects: netbook-launcher-efl (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 568084] [NEW] Administration is listed before Preferences

2010-04-21 Thread Matt Griffin
Public bug reported:

Binary package hint: netbook-launcher-efl

The System category lists the Administration grouping before the
Preferences grouping.

** Affects: netbook-launcher-efl (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 568096] [NEW] UNE desktop fonts and icon sizes have changed

2010-04-21 Thread Matt Griffin
Public bug reported:

Binary package hint: netbook-launcher-efl

I'm running UNE Lucid on my mini9 so I understand that my hardware might
be a bit lacking but today I noticed that the text (category and icon
label) and icons changed size.

Here's a video showing the before: http://vimeo.com/10816076

And a screenshot from today: http://ubuntuone.com/p/oB/

Being so close to release, it was odd to see these things change so I
thought somebody needed to know.

** Affects: netbook-launcher-efl (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 544471] Re: Download unavailable in several countries

2010-04-21 Thread Matt Griffin
Ralph - I understand what you mean. I think I should provide a little
more clarification. The company, 7digital, has decided to open a
Switzerland-specific store for their 7digital.com brand. That store only
sells music that is licensed for Switzerland.

Rather than opening lots of country-specific stores throughout Europe
and the rest of the world immediately, we have decided to open just a
few and try to serve more people with a couple broader stores as well.
The broad stores are a temporary measure for Ubuntu One until we learn
more about Ubuntu music customers around the world and, for my sanity,
build some tools to make managing lots and lots of country-specific
stores easier and cheaper.

The decision to offer the EU-wide and World-wide stores was a
challenging one. But we ultimately felt that rather than excluding
regions of the world, we should at least offer something and give
everyone a chance to experience the music store.

We've learned that managing these stores brings new challenges. Since
they don't carry as many (or any) major label artists, it's more
difficult helping consumers find albums they might be interested in and
highlighting what's new. This will continue to be a challenge for the
short term, but we'll figure it out. Thanks for using the Ubuntu One
Music Store.

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[Bug 566836] Re: music catalog is much smaller than 7digital

2010-04-19 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
 Assignee: (unassigned) = Matt Griffin (mattgriffin)

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[Bug 566836] Re: music catalog is much smaller than 7digital

2010-04-19 Thread Matt Griffin
Thanks for your comments. You are correct that customers in Italy who
use the Ubuntu One Music Store have access to fewer songs than
7digital's Italy, UK or US stores. For the Ubuntu One Music Store,
customers in Italy have access to the EU-wide store. This means that
these customers may only purchase songs that have been licensed by the
major labels for multiple countries throughout Europe under the same
terms. Unfortunately, this will be a smaller catalog than music that is
licensed for individual countries.

7digital has built more country-specific stores for the 7digital.com
brand than we have so customers in areas like Italy will see that
7digital offers more music for sale than the Ubuntu One Music Store.
This will change in the near future as we launch more country-specific
Ubuntu One Music Stores. Currently, there are only three - US, UK and
Germany.

More information can be found here:
https://wiki.ubuntu.com/UbuntuOne/MusicStore

I'm going to mark this as invalid because store expansion is already in
our plans. We need to determine where to expand first and then build
more automated tools to reduce the maintenance for each store.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New = Invalid

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[Bug 532543] Re: Cancelling paypal doesn't return to store

2010-04-19 Thread Matt Griffin
Informed 7digital of the issue and they are investigating.

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: Confirmed = In Progress

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[Bug 566007] Re: Ubuntu One Music Store navigation bug from My downloads to Browse

2010-04-18 Thread Matt Griffin
Joshua: The Browse link is slightly different on the My Downloads page
versus the rest of the music store. Please change it to match the rest
of the store. Thanks!

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
 Assignee: (unassigned) = Joshua Blount (jblount)

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = High

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New = Confirmed

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[Bug 544471] Re: Download unavailable in several countries

2010-04-16 Thread Matt Griffin
Users in Liechtenstein, Norway, and Switzerland - I think we've found
the problem. We found an error in our IP routing that was causing you to
be sent to the World store instead of the EU store. We're making this
change now and will roll it out to production in our next release on
Tuesday but possibly sooner. Sorry for the delay in figuring this out.
Thanks for bringing it to our attention.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-16 Thread Matt Griffin
Doug - You see the World store, correct? It should say at the top of the
store's home page. Thanks.

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[Bug 459400] Re: usb malfunction

2010-04-15 Thread Matt Griffin
I think I might be experiencing this issue. I'm running Lucid in VMWare
on my Mac and sometimes the primary click of my wireless mouse stops
working. Right-click and the wireless keyboard still work though. I
don't remember this happening in 9.10. I eventually have to restart the
VM to get right-click back. The primary click still works outside of the
VM when this happens.

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[Bug 459400] Re: usb malfunction

2010-04-15 Thread Matt Griffin
For me, this seems to happen when I have the mouse pressed and am
scrolling or moving a window. It's like the mouse doesn't let go. Then I
right-click and lose the ability to left-click (until I restart).

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[Bug 545281] Re: Red X next to the song name in the basket is very ugly

2010-04-11 Thread Matt Griffin
Going to keep this open but mark as a wishlist item until 7digital can
support such a change.

** Changed in: rhythmbox-ubuntuone-music-store
   Status: Invalid = New

** Changed in: rhythmbox-ubuntuone-music-store
   Importance: Undecided = Wishlist

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided = Wishlist

** Changed in: rhythmbox-ubuntuone-music-store
 Assignee: (unassigned) = Matt Griffin (mattgriffin)

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[Bug 544471] Re: Download unavailable in several countries

2010-04-11 Thread Matt Griffin
jgonis - Users in Canada access the World store for now (until we launch
a Canada-only store). Stores only sell in one currency and the World
store is set to Euros. I'll contact 7digital for a status on the
refresh. Thanks.

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[Bug 532966] Re: XXXXX's in stores

2010-04-11 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New = Fix Released

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