from:"Sondra Kinsey"

[Bug 1704893] Re: Writer closes when finished loading without error

2020-03-24 Thread Sondra Kinsey

Reading back through this thread just now makes me realize that I may
have conflated two different bugs. My initial report was that Writer
alone was not working, now I can't get any part of LibreOffice working.

Some internet searching suggests my current bug was reported elsewhere:
* https://askubuntu.com/q/1212480/396228
* https://bugs.archlinux.org/task/61701 - This one was resolved by deleting 
~/.config/libreoffice

The Ask Ubuntu question indicates that it may have to do with AppArmor.

Here's dmesg output after running soffice --version

[98292.382412] audit: type=1400 audit(1585057205.348:220): apparmor="ALLOWED" 
operation="open" info="Failed name lookup - disconnected path" error=-13 
profile="libreoffice-soffice" name="upper/usr/lib/libreoffice/program/services" 
pid=15308 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=999 ouid=0
[98292.387909] audit: type=1400 audit(1585057205.352:221): apparmor="ALLOWED" 
operation="open" info="Failed name lookup - disconnected path" error=-13 
profile="libreoffice-soffice" name="usr/share/drirc.d" pid=15309 
comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=999 ouid=0
[98292.389480] audit: type=1400 audit(1585057205.356:222): apparmor="ALLOWED" 
operation="open" info="Failed name lookup - disconnected path" error=-13 
profile="libreoffice-soffice" name="usr/share/drirc.d" pid=15309 
comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=999 ouid=0
[98292.396759] audit: type=1400 audit(1585057205.360:223): apparmor="ALLOWED" 
operation="open" info="Failed name lookup - disconnected path" error=-13 
profile="libreoffice-soffice" name="usr/share/drirc.d" pid=15309 
comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=999 ouid=0
[98292.396768] audit: type=1400 audit(1585057205.360:224): apparmor="ALLOWED" 
operation="open" info="Failed name lookup - disconnected path" error=-13 
profile="libreoffice-soffice" name="usr/share/drirc.d" pid=15309 
comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=999 ouid=0
[98292.403985] audit: type=1400 audit(1585057205.368:225): apparmor="ALLOWED" 
operation="open" profile="libreoffice-soffice" 
name="/home/lubuntu/.cache/mesa_shader_cache/index" pid=15309 
comm="soffice.bin" requested_mask="wrc" denied_mask="wrc" fsuid=999 ouid=999
[98292.407321] audit: type=1400 audit(1585057205.372:226): apparmor="ALLOWED" 
operation="open" info="Failed name lookup - disconnected path" error=-13 
profile="libreoffice-soffice" name="usr/share/drirc.d" pid=15309 
comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=999 ouid=0


$ strace soffice --version
execve("/usr/bin/soffice", ["soffice", "--version"], 0x7ffe4bddfd48 /* 58 vars 
*/) = 0
brk(NULL)   = 0x5576089d2000
access("/etc/ld.so.nohwcap", F_OK)  = -1 ENOENT (No such file or directory)
access("/etc/ld.so.preload", R_OK)  = -1 ENOENT (No such file or directory)
openat(AT_FDCWD, "/etc/ld.so.cache", O_RDONLY|O_CLOEXEC) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=92180, ...}) = 0
mmap(NULL, 92180, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7eff60264000
close(3)= 0
access("/etc/ld.so.nohwcap", F_OK)  = -1 ENOENT (No such file or directory)
openat(AT_FDCWD, "/lib/x86_64-linux-gnu/libc.so.6", O_RDONLY|O_CLOEXEC) = 3
read(3, "\177ELF\2\1\1\3\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\260\34\2\0\0\0\0\0"..., 
832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=2030544, ...}) = 0
mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 
0x7eff60262000
mmap(NULL, 4131552, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 
0x7eff5fc63000
mprotect(0x7eff5fe4a000, 2097152, PROT_NONE) = 0
mmap(0x7eff6004a000, 24576, PROT_READ|PROT_WRITE, 
MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1e7000) = 0x7eff6004a000
mmap(0x7eff6005, 15072, PROT_READ|PROT_WRITE, 
MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7eff6005
close(3)= 0
arch_prctl(ARCH_SET_FS, 0x7eff60263540) = 0
mprotect(0x7eff6004a000, 16384, PROT_READ) = 0
mprotect(0x557607d9b000, 8192, PROT_READ) = 0
mprotect(0x7eff6027b000, 4096, PROT_READ) = 0
munmap(0x7eff60264000, 92180)   = 0
getuid()= 999
getgid()= 999
getpid()= 15124
rt_sigaction(SIGCHLD, {sa_handler=0x557607b92200, sa_mask=~[RTMIN RT_1], 
sa_flags=SA_RESTORER, sa_restorer=0x7eff5fca1f20}, NULL, 8) = 0
geteuid()   = 999
brk(NULL)   = 0x5576089d2000
brk(0x5576089f3000) = 0x5576089f3000
getppid()   = 15122
stat("/home/lubuntu/Downloads", {st_mode=S_IFDIR|0755, st_size=100, ...}) = 0
stat(".", {st_mode=S_IFDIR|0755, st_size=100, ...}) = 0
openat(AT_FDCWD, "/usr/bin/soffice", O_RDONLY) = 3
fcntl(3, F_DUPFD, 10)   = 10
close(3)= 0
fcntl(10, F_SETFD, FD_CLOEXEC)  = 0
geteuid()

[Bug 1704893] Re: Writer closes when finished loading without error

2020-03-24 Thread Sondra Kinsey

I have the same results after upgrading via the libroffice ppa

$ apt show libreoffice-calc  |grep -i Version 
Version: 1:6.3.5~rc2-0ubuntu0.18.04.1~lo1
$ unopkg  --version
unopkg Version 3.3
$ libreoffice --version
terminate called after throwing an instance of 
'com::sun::star::uno::DeploymentException'
$ libreoffice --help
terminate called after throwing an instance of 
'com::sun::star::uno::DeploymentException'

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[Bug 1704893] Re: Writer closes when finished loading without error

2020-03-23 Thread Sondra Kinsey

The attached file is the result of running this command:
$ rm -Rf ~/.config/libreoffice; libreoffice --calc --backtrace; rm -Rf 
~/.config/libreoffice; libreoffice --help --backtrace

$ libreoffice --help results in this output:
terminate called after throwing an instance of 
'com::sun::star::uno::DeploymentException'
$ libreoffice --calc results in this output:
I18N: Operating system doesn't support locale ""
I18N: Operating system doesn't support locale "en_US"
Fatal exception: Signal 11
Stack:
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x13568)[0x7f85d1385568]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3c5d6)[0x7f85d13ae5d6]
/lib/x86_64-linux-gnu/libc.so.6(+0x3ef20)[0x7f85d0fbff20]
/usr/lib/libreoffice/program/libuno_cppu.so.3(uno_type_any_assign+0x705)[0x7f85ca666dc5]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2948148)[0x7f85d3f14148]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2948eea)[0x7f85d3f14eea]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN3utl10ConfigItemC2ERKN3rtl8OUStringE14ConfigItemMode+0xcb)[0x7f85d3f0947b]
/usr/lib/libreoffice/program/libmergedlo.so(+0x29a1d95)[0x7f85d3f6dd95]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN19SvtSysLocaleOptionsC1Ev+0x125)[0x7f85d3f6f345]
/usr/lib/libreoffice/program/libmergedlo.so(_Z7InitVCLv+0x1a0)[0x7f85d42bba00]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2cf11dd)[0x7f85d42bd1dd]
/usr/lib/libreoffice/program/libmergedlo.so(_Z6SVMainv+0x30)[0x7f85d42bd240]
/usr/lib/libreoffice/program/libmergedlo.so(soffice_main+0x115)[0x7f85d3301fe5]
/usr/lib/libreoffice/program/soffice.bin(+0x78b)[0x560ecfdc278b]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xe7)[0x7f85d0fa2b97]
/usr/lib/libreoffice/program/soffice.bin(+0x7ca)[0x560ecfdc27ca]

## Environment Info
$ apt show libreoffice-calc  |grep -i Version
Version: 1:6.0.7-0ubuntu0.18.04.10
$ lsb_release -d
Description:Ubuntu 18.04.3 LTS
$ java --version
openjdk 11.0.6 2020-01-14
OpenJDK Runtime Environment (build 11.0.6+10-post-Ubuntu-1ubuntu118.04.1)
OpenJDK 64-Bit Server VM (build 11.0.6+10-post-Ubuntu-1ubuntu118.04.1, mixed 
mode, sharing)


** Attachment added: "gdbtrace.log"
   
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1704893/+attachment/5340700/+files/gdbtrace.log

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[Bug 1809247] Re: SetReportCrashes to true dbus call failed

2019-07-12 Thread Sondra Kinsey

Could we get this fix pushed out into the repositories? It can be pretty
annoying and confusing to users if you have other issues which cause
application crashes fairly frequently.

For users to fix this:
1) Press Ctrl+Alt+T to open a terminal
2) Enter this command:
  sudo apt install whoopsie-preferences

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[Bug 1826016] Re: Crash while connecting phone via USB: usbfs did not claim interface 0 before use

2019-06-27 Thread Sondra Kinsey

** Changed in: linux (Ubuntu)
   Status: Expired => Confirmed

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[Bug 1826016] ProcModules.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcModules.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258782/+files/ProcModules.txt

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[Bug 1826016] PulseList.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "PulseList.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258783/+files/PulseList.txt

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[Bug 1826016] ProcCpuinfoMinimal.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258779/+files/ProcCpuinfoMinimal.txt

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[Bug 1826016] ProcInterrupts.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258781/+files/ProcInterrupts.txt

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[Bug 1826016] UdevDb.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258785/+files/UdevDb.txt

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[Bug 1826016] WifiSyslog.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "WifiSyslog.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258786/+files/WifiSyslog.txt

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[Bug 1826016] ProcEnviron.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258780/+files/ProcEnviron.txt

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[Bug 1826016] RfKill.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "RfKill.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258784/+files/RfKill.txt

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[Bug 1826016] ProcCpuinfo.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258778/+files/ProcCpuinfo.txt

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[Bug 1826016] Lsusb.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Lsusb.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258776/+files/Lsusb.txt

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[Bug 1826016] Lspci.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258775/+files/Lspci.txt

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[Bug 1826016] ProcEnviron.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258758/+files/ProcEnviron.txt

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[Bug 1826016] PciMultimedia.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "PciMultimedia.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258777/+files/PciMultimedia.txt

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[Bug 1826016] CRDA.txt

2019-04-24 Thread Sondra Kinsey

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** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258770/+files/CRDA.txt

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[Bug 1826016] IwConfig.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "IwConfig.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258774/+files/IwConfig.txt

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[Bug 1826016] ProcCpuinfo.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258756/+files/ProcCpuinfo.txt

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[Bug 1826016] ProcModules.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcModules.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258760/+files/ProcModules.txt

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[Bug 1826016] AlsaDevices.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "AlsaDevices.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258769/+files/AlsaDevices.txt

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[Bug 1826016] CurrentDmesg.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258773/+files/CurrentDmesg.txt

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[Bug 1826016] Card0.Amixer.values.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Card0.Amixer.values.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258771/+files/Card0.Amixer.values.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] IwConfig.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "IwConfig.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258752/+files/IwConfig.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] ProcCpuinfoMinimal.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258757/+files/ProcCpuinfoMinimal.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] ProcInterrupts.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258759/+files/ProcInterrupts.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] Lspci.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258753/+files/Lspci.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] PulseList.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "PulseList.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258761/+files/PulseList.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] UdevDb.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258763/+files/UdevDb.txt

** Description changed:

  After plugging in my phone via a USB cable, my system slowed and soon
  became non-responsive, even to Ctl+Alt+F1 and Alt+SysRq+[SUB] keys. At
  some point I unplugged the phone. I let the computer sit for an hour to
  see if anything would happen; the GUI continued to be displayed, and it
  continued to be unresponsive to all keyboard and mouse input.
  
  My phone tends to have a poor and inconsistent USB connection. While
  that's a problem, it shouldn't be the kind of problem that leads to a
  system crash.
  
  I plug this phone in regularly using the same cable, and this is the
  only time it caused a crash. It usually connects via MTP without
  problems. It is conceivable that some other application caused the
  crash, or reduced the available memory enough to expose a bug in usbfs.
  However, the 640,442 error messages in /var/log/kern.log makes me think
  this is a usbfs problem.
  
  I'm not sure where to report this bug, as the logs indicate it is
  related to usbfs, which this says has long-since been deprecated and
  removed from Linux: https://askubuntu.com/a/388062
  
  ## LOGS
  
  $ grep 'did not claim interface' /var/log/kern.log | wc -l
  640442
  $ grep 'did not claim interface' /var/log/kern.log -B15 | head -n30
  Apr 18 15:45:00 Lenovo-G550 kernel: [230782.257893] IPv6: 
ADDRCONF(NETDEV_UP): wlp4s0: link is not ready
  Apr 18 15:45:02 Lenovo-G550 kernel: [230783.535686] IPv6: 
ADDRCONF(NETDEV_CHANGE): wlp4s0: link becomes ready
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.152047] usb 2-1: new high-speed 
USB device number 35 using ehci-pci
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310148] usb 2-1: New USB device 
found, idVendor=22b8, idProduct=2e82
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310152] usb 2-1: New USB device 
strings: Mfr=1, Product=2, SerialNumber=3
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310154] usb 2-1: Product: XT1031
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310156] usb 2-1: Manufacturer: 
motorola
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310158] usb 2-1: SerialNumber: 
TA9750117R
  Apr 18 17:33:19 Lenovo-G550 kernel: [237281.560368] usb 2-1: USB disconnect, 
device number 35
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.016043] usb 2-1: new high-speed 
USB device number 36 using ehci-pci
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173616] usb 2-1: New USB device 
found, idVendor=22b8, idProduct=2e82
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173620] usb 2-1: New USB device 
strings: Mfr=1, Product=2, SerialNumber=3
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173622] usb 2-1: Product: XT1031
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173624] usb 2-1: Manufacturer: 
motorola
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173626] usb 2-1: SerialNumber: 
TA9750117R
  Apr 18 17:33:34 Lenovo-G550 kernel: [237297.211272] usb 2-1: usbfs: process 
31829 (pool) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.344058] usb 2-1: reset high-speed 
USB device number 36 using ehci-pci
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501039] usb 2-1: usbfs: process 
31829 (pool) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501220] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501228] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501233] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501238] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501243] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501248] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501254] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501259] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501264] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501277] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501283] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501288] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  $ grep 'did not claim interface' /var/log/kern.log | tail
  Apr 18 17:36:34 Lenovo-G550 kernel: [23747

[Bug 1826016] Lsusb.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Lsusb.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258754/+files/Lsusb.txt

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  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] Card0.Codecs.codec.2.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Card0.Codecs.codec.2.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258772/+files/Card0.Codecs.codec.2.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] RfKill.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "RfKill.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258762/+files/RfKill.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] PciMultimedia.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "PciMultimedia.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258755/+files/PciMultimedia.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] Re: Crash while connecting phone via USB: usbfs did not claim interface 0 before use

2019-04-24 Thread Sondra Kinsey

apport information

** Tags added: apport-collected

** Description changed:

  After plugging in my phone via a USB cable, my system slowed and soon
  became non-responsive, even to Ctl+Alt+F1 and Alt+SysRq+[SUB] keys. At
  some point I unplugged the phone. I let the computer sit for an hour to
  see if anything would happen; the GUI continued to be displayed, and it
  continued to be unresponsive to all keyboard and mouse input.
  
  My phone tends to have a poor and inconsistent USB connection. While
  that's a problem, it shouldn't be the kind of problem that leads to a
  system crash.
  
  I plug this phone in regularly using the same cable, and this is the
  only time it caused a crash. It usually connects via MTP without
  problems. It is conceivable that some other application caused the
  crash, or reduced the available memory enough to expose a bug in usbfs.
  However, the 640,442 error messages in /var/log/kern.log makes me think
  this is a usbfs problem.
  
  I'm not sure where to report this bug, as the logs indicate it is
  related to usbfs, which this says has long-since been deprecated and
  removed from Linux: https://askubuntu.com/a/388062
  
  ## LOGS
  
  $ grep 'did not claim interface' /var/log/kern.log | wc -l
  640442
  $ grep 'did not claim interface' /var/log/kern.log -B15 | head -n30
  Apr 18 15:45:00 Lenovo-G550 kernel: [230782.257893] IPv6: 
ADDRCONF(NETDEV_UP): wlp4s0: link is not ready
  Apr 18 15:45:02 Lenovo-G550 kernel: [230783.535686] IPv6: 
ADDRCONF(NETDEV_CHANGE): wlp4s0: link becomes ready
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.152047] usb 2-1: new high-speed 
USB device number 35 using ehci-pci
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310148] usb 2-1: New USB device 
found, idVendor=22b8, idProduct=2e82
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310152] usb 2-1: New USB device 
strings: Mfr=1, Product=2, SerialNumber=3
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310154] usb 2-1: Product: XT1031
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310156] usb 2-1: Manufacturer: 
motorola
  Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310158] usb 2-1: SerialNumber: 
TA9750117R
  Apr 18 17:33:19 Lenovo-G550 kernel: [237281.560368] usb 2-1: USB disconnect, 
device number 35
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.016043] usb 2-1: new high-speed 
USB device number 36 using ehci-pci
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173616] usb 2-1: New USB device 
found, idVendor=22b8, idProduct=2e82
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173620] usb 2-1: New USB device 
strings: Mfr=1, Product=2, SerialNumber=3
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173622] usb 2-1: Product: XT1031
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173624] usb 2-1: Manufacturer: 
motorola
  Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173626] usb 2-1: SerialNumber: 
TA9750117R
  Apr 18 17:33:34 Lenovo-G550 kernel: [237297.211272] usb 2-1: usbfs: process 
31829 (pool) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.344058] usb 2-1: reset high-speed 
USB device number 36 using ehci-pci
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501039] usb 2-1: usbfs: process 
31829 (pool) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501220] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501228] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501233] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501238] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501243] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501248] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501254] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501259] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501264] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501277] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501283] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501288] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
  $ grep 'did not claim interface' /var/log/kern.log | tail
  Apr 18 17:36:34 Lenovo-G550 kernel: [237476.440134] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before

[Bug 1826016] Card0.Codecs.codec.2.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Card0.Codecs.codec.2.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258750/+files/Card0.Codecs.codec.2.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] CurrentDmesg.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258751/+files/CurrentDmesg.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] Card0.Amixer.values.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "Card0.Amixer.values.txt"
   
https://bugs.launchpad.net/bugs/1826016/+attachment/5258749/+files/Card0.Amixer.values.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] CRDA.txt

2019-04-24 Thread Sondra Kinsey

apport information

** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1826016/+attachment/5258748/+files/CRDA.txt

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Title:
  Crash while connecting phone via USB: usbfs did not claim interface 0
  before use

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[Bug 1826016] [NEW] Crash while connecting phone via USB: usbfs did not claim interface 0 before use

2019-04-23 Thread Sondra Kinsey

Public bug reported:

After plugging in my phone via a USB cable, my system slowed and soon
became non-responsive, even to Ctl+Alt+F1 and Alt+SysRq+[SUB] keys. At
some point I unplugged the phone. I let the computer sit for an hour to
see if anything would happen; the GUI continued to be displayed, and it
continued to be unresponsive to all keyboard and mouse input.

My phone tends to have a poor and inconsistent USB connection. While
that's a problem, it shouldn't be the kind of problem that leads to a
system crash.

I plug this phone in regularly using the same cable, and this is the
only time it caused a crash. It usually connects via MTP without
problems. It is conceivable that some other application caused the
crash, or reduced the available memory enough to expose a bug in usbfs.
However, the 640,442 error messages in /var/log/kern.log makes me think
this is a usbfs problem.

I'm not sure where to report this bug, as the logs indicate it is
related to usbfs, which this says has long-since been deprecated and
removed from Linux: https://askubuntu.com/a/388062

## LOGS

$ grep 'did not claim interface' /var/log/kern.log | wc -l
640442
$ grep 'did not claim interface' /var/log/kern.log -B15 | head -n30
Apr 18 15:45:00 Lenovo-G550 kernel: [230782.257893] IPv6: ADDRCONF(NETDEV_UP): 
wlp4s0: link is not ready
Apr 18 15:45:02 Lenovo-G550 kernel: [230783.535686] IPv6: 
ADDRCONF(NETDEV_CHANGE): wlp4s0: link becomes ready
Apr 18 17:33:17 Lenovo-G550 kernel: [237280.152047] usb 2-1: new high-speed USB 
device number 35 using ehci-pci
Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310148] usb 2-1: New USB device 
found, idVendor=22b8, idProduct=2e82
Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310152] usb 2-1: New USB device 
strings: Mfr=1, Product=2, SerialNumber=3
Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310154] usb 2-1: Product: XT1031
Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310156] usb 2-1: Manufacturer: 
motorola
Apr 18 17:33:17 Lenovo-G550 kernel: [237280.310158] usb 2-1: SerialNumber: 
TA9750117R
Apr 18 17:33:19 Lenovo-G550 kernel: [237281.560368] usb 2-1: USB disconnect, 
device number 35
Apr 18 17:33:19 Lenovo-G550 kernel: [237282.016043] usb 2-1: new high-speed USB 
device number 36 using ehci-pci
Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173616] usb 2-1: New USB device 
found, idVendor=22b8, idProduct=2e82
Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173620] usb 2-1: New USB device 
strings: Mfr=1, Product=2, SerialNumber=3
Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173622] usb 2-1: Product: XT1031
Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173624] usb 2-1: Manufacturer: 
motorola
Apr 18 17:33:19 Lenovo-G550 kernel: [237282.173626] usb 2-1: SerialNumber: 
TA9750117R
Apr 18 17:33:34 Lenovo-G550 kernel: [237297.211272] usb 2-1: usbfs: process 
31829 (pool) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.344058] usb 2-1: reset high-speed 
USB device number 36 using ehci-pci
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501039] usb 2-1: usbfs: process 
31829 (pool) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501220] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501228] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501233] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501238] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501243] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501248] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501254] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501259] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501264] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501277] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501283] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:33:35 Lenovo-G550 kernel: [237297.501288] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
$ grep 'did not claim interface' /var/log/kern.log | tail
Apr 18 17:36:34 Lenovo-G550 kernel: [237476.440134] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:36:34 Lenovo-G550 kernel: [237476.440139] usb 2-1: usbfs: process 
31824 (events) did not claim interface 0 before use
Apr 18 17:36:34 Lenovo-G550 kernel: [23

[Bug 1704893] Re: Writer closes when finished loading without error

2018-09-25 Thread Sondra Kinsey

** Changed in: libreoffice (Ubuntu)
   Status: Expired => New

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  Writer closes when finished loading without error

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[Bug 1704893] Re: Writer closes when finished loading without error

2018-09-25 Thread Sondra Kinsey

@Olivier Tilloy: I continue to experience this problem on various
systems. It's been a while since I tested with fresh installations, and
I _was_ preserving various ~/.config files between those. I did not,
however, preserve anything in ~/.config/libreoffice, and removing this
directory has no effect.

The gtk theme warnings show up for virtually all GTK apps and have to do with 
obsolete features of the GTK theme. They don't cause problems for any other app 
and I don't think they're the problem since I just crashed LibreOffice again 
using this command:
GTK_THEME=adwaita libreoffice testfile.docx
with LibreOffice 5.4.6.2 40m0(Build:2) on Lubuntu 17.10.

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  Writer closes when finished loading without error

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[Bug 875543] Re: [Dell Inspiron 2500] Can't eject cd rom : Inappropriate ioctl for device

2018-02-15 Thread Sondra Kinsey

Neither of these helped on Ubuntu 16.04.3 LTS:
sudo apt-get install --reinstall eject
sudo apt-get install libcdaudio1

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  [Dell Inspiron 2500] Can't eject cd rom : Inappropriate ioctl for
  device

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[Bug 1704893] Re: Writer closes when finished loading without error

2018-01-16 Thread Sondra Kinsey

I can reproduce this bug on Ubuntu 16.04.3 LTS and libreoffice-writer 
1:5.1.6~rc2-0ubuntu1~xenial2.
Ubuntu 16.04.3 doesn't reach end of life until April 2021
https://wiki.ubuntu.com/Releases
https://www.ubuntu.com/info/release-end-of-life

** Changed in: libreoffice (Ubuntu)
   Status: Invalid => New

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  Writer closes when finished loading without error

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[Bug 1574278] Re: AbiWord text cursor starts to flicker after adding some text

2017-07-18 Thread Sondra Kinsey

I experienced this bug in Lubuntu 16.04, and found it made Abiword
unusable. I recently installed Lubuntu 17.04 on a different computer and
was disappointed to discover the bug is still present with my fresh
installation!

That said, I'm not 100% sure my bug is the same as what is reported here. 
Above, and at the following places, is described the whole screen flickering 
when document not empty
- https://www.youtube.com/watch?v=r1lPas9-DuQ&feature=youtu.be
- https://bugzilla.abisource.com/show_bug.cgi?id=13791
- https://bugs.sugarlabs.org/ticket/4915

However, my experience is that Abiword flashes from the top edge of the
background (below the ruler) to about an inch into the page on the top,
and from the left edge of the background to an eigth of an inch into the
page on the left. When I zoom in or out on the document, the same area
of the screen flickers. This happens even on an empty document.

I think this is the same problem
- 
https://askubuntu.com/questions/818219/abiword-documents-borders-keeps-flashing

I tried this:
  for i in `ls /usr/share/themes`; do echo $i; GTK_THEME="$i" abiword; done
It was the same for every theme, including Adwaita.

Any hope for a fix?

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  AbiWord text cursor starts to flicker after adding some text

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[Bug 1704893] [NEW] Writer closes when finished loading without error

2017-07-17 Thread Sondra Kinsey

Public bug reported:

When I attempt to open a document in LibreOffice Writer, by any method,
I am shown a loading dialog with a progress bar. The progress bar
advances to about 95%, then disappears, and nothing happens.

I have tried launching LibreOffice Writer by several methods:
- Start LibreOffice, click "Create/Writer Document"
- Open a filetype associated with LibreOffice Writer in a file browser
- Launch libreoffice --writer in a terminal (This outputs nothing)

I have confirmed via ps -A that LibreOffice is truly closed, and not
merely invisible.

Things I tried, with no difference:
- sudo apt-get install --reinstall libreoffice-writer
- rm ~/.config/libreoffice
- cp -a /usr/lib/libreoffice/share ~/.config/libreoffice/4/user

This is a fresh install of LibreOffice on a fresh install of Lubuntu.

Other LibreOffice applications, such as Calc, work fine.

I believe the same problem may have been reported at
- https://askubuntu.com/questions/129383/libreoffice-not-opening
- https://askubuntu.com/questions/697309/unable-to-open-libreoffice-writer?rq=1
Nothing there helped me.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: libreoffice-writer 1:5.3.1-0ubuntu2
ProcVersionSignature: Ubuntu 4.10.0-26.30-generic 4.10.17
Uname: Linux 4.10.0-26-generic i686
NonfreeKernelModules: wl
ApportVersion: 2.20.4-0ubuntu4.4
Architecture: i386
CurrentDesktop: LXDE
Date: Mon Jul 17 20:22:50 2017
InstallationDate: Installed on 2017-07-05 (12 days ago)
InstallationMedia: Lubuntu 17.04 "Zesty Zapus" - Release i386 (20170412)
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: libreoffice (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 zesty

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  Writer closes when finished loading without error

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[Bug 1006676] Re: showkey fails with "Couldn't get a file descriptor referring to the console"

2016-09-17 Thread Sondra Kinsey

I agree that a more helpful error message would be helpful here. I am an
experience Ubuntu terminal user. However, it is not intuitive to me that
showkey should require root privileges. I would not have guessed this as
a solution to resolve this error.

A new error message could take several forms:
  Current user cannot access a file descriptor referring to the console.
  Permission denied.
  You must run as root user.
  Are you root?
I personally prefer the most descriptive and helpful:
  Current user cannot access a file descriptor referring to the console. 
Perhaps you intended to run this as root?

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  showkey fails with "Couldn't get a file descriptor referring to the
  console"

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[Bug 1568604] Re: Mouse cursor lost when unlocking with Intel graphics

2016-07-29 Thread Sondra Kinsey

It took me a while to find this bug report.  For the convenience of
others, I thought I would share references to this bug on the internet.
Perhaps a friendly user could post on all these forums links to this
bug. :)

User descriptions and reports of this bug:
  
https://askubuntu.com/questions/759723/mouse-cursor-is-disappearing-after-sleep
  
https://www.reddit.com/r/Lubuntu/comments/4i5wn3/after_update_to_lubuntu_1604_mouse_cursor
  https://ubuntuforums.org/showthread.php?t=2321778&p=13476309#post13476309
  https://ubuntuforums.org/showthread.php?t=2321311&p=13474801#post13474801


Suggested workarounds I haven't tried:

gsettings set org.gnome.settings-daemon.plugins.cursor active false


/etc/init.d/gdm restart


pressing Ctrl-Alt-F1 then Ctrl-Alt-F7


opening Leafpad and then typing something (or just pressing the spacebar) 
brings back the cursor (press Ctrl-Alt-T and then type leafpad to open it).



Suggested workarounds that didn't work for me:

xrefresh


Bring up a terminal, Ctrl+Alt+t. Hit return in the terminal window and the 
mouse pointer reappears.


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  Mouse cursor lost when unlocking with Intel graphics

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[Bug 1574278] Re: AbiWord text cursor starts to flicker after adding some text

2016-07-11 Thread Sondra Kinsey

This effects both the version that ships with Lubuntu 16.04 (abiword
3.0.1-6), and the latest version in lubuntu repositories (abiword
3.0.1-6ubuntu0.16.04.1).

I would be happy to test improvements.

This bug renders Abiword unusable it is so distracting and nauseating to
look at.

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  AbiWord text cursor starts to flicker after adding some text

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[Bug 1472890] Re: Enchant can't find en_US dictionary.

2015-07-08 Thread Sondra Kinsey

I forgot the obligatory environment info:

$ apt-cache showpkg libenchant1c2a
[...] 1.6.0-10ubuntu1 [...]

$ enchant -v
@(#) International Ispell Version 3.1.20 (but really Enchant 1.6.0)

$ lsb_release -d
Description:Ubuntu 14.04 LTS

$ geany --version
geany 1.24.1 (built on 2014-05-20 with GTK 2.24.23, GLib 2.40.0)

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Title:
  Enchant can't find en_US dictionary.

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[Bug 1472890] [NEW] Enchant can't find en_US dictionary.

2015-07-08 Thread Sondra Kinsey

Public bug reported:

When I start geany (which uses libenchant), I get the following message in a 
dialog window:
"The Enchant library couldn't be initialized (unknown error (maybe the 
chosen language is not available))."
So I try to install enchant (a CLI interface to libenchant)
$ sudo apt-get install enchant
# no problems
$ enchant -l < IF\ FOUND.txt 
Couldn't create a dictionary for en_US.UTF-8

I looked around and couldn't find a missing dictionary I needed to
install. I checked, and the problem recurs on a brand new LiveCD run.
Any ideas on how to get enchant working again?

It started about April, maybe when the 14.04.2 release came out (I'm
still running 14.04.0, but with some upgraded packages). Sorry I didn't
report it sooner.

** Affects: enchant (Ubuntu)
 Importance: Undecided
 Status: New

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  Enchant can't find en_US dictionary.

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[Bug 1430189] [NEW] bracket typo in lxsession-default

2015-03-10 Thread Sondra Kinsey

Public bug reported:

In lubuntu 13.10 there is a typo bug in package lxsession
0.4.9.2-0ubuntu6 in file /usr/bin/lxsession-default where there is no
space before the closing bracket ']' on a few lines. Also, line 53
should be [ "$1" = "screenshot" ] && [ "$2" = "window" ]. The problem
can be observed by running "lxsession-default file_manager".

** Affects: lxsession (Ubuntu)
 Importance: Undecided
 Status: New

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Title:
  bracket typo in lxsession-default

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