[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
It's the same in windows so must be a hardware problem with HP. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
Looks like hardware issue. ** Changed in: linux (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I got a different USB 3.1 SSD and this works fine so it seems a real edge case that Samsung SSD does not work on this TB controller. I can test with windows soon -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
BIOS update didn't change anything, I guess maybe it's not even a Linux problem it's an HP problem. I could install windows to test if it work there as crosscheck with hardware vs software. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I'll give it a go and move it ** Package changed: thunderbolt-tools (Ubuntu) => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
I set the BIOS to no security and still have the same effect. A USB device on thunderbolt bus should not need authorization? On windows I never saw that and also in Linux with the USB 2 cable there was no need to authorize. The Thunderbolt controller is authorized though. I'm not sure the correct place is under thunderbolt, it's seems more like a hardware detection bug? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
** Package changed: linux (Ubuntu) => thunderbolt-tools (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] RfKill.txt
apport information ** Attachment added: "RfKill.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267432/+files/RfKill.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] ProcCpuinfo.txt
apport information ** Attachment added: "ProcCpuinfo.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267426/+files/ProcCpuinfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] ProcInterrupts.txt
apport information ** Attachment added: "ProcInterrupts.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267429/+files/ProcInterrupts.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] UdevDb.txt
apport information ** Attachment added: "UdevDb.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267433/+files/UdevDb.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Lspci.txt
apport information ** Attachment added: "Lspci.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267425/+files/Lspci.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] ProcModules.txt
apport information ** Attachment added: "ProcModules.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267430/+files/ProcModules.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] ProcEnviron.txt
apport information ** Attachment added: "ProcEnviron.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267428/+files/ProcEnviron.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] WifiSyslog.txt
apport information ** Attachment added: "WifiSyslog.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267434/+files/WifiSyslog.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
apport information ** Tags added: apport-collected disco ** Description changed: I found a strange problem when trying to connect my Samsung T5 SSD. If I connect it to the Thunderbolt port on my HP EliteDesk Mini G4, with Thunderbolt at boot then the SSD is detected without issues. If I unplug it and reconnect then it's not detected. If I force the thunderbolt controller on (boltctl power -t 1) then I can see the new USB host created in lsusb but the attached device is not added. No additional events are shown in dmesg. If I connect the device using another cable then it also doesn't work I have a USB-C cable only rated to USB 2.0 speed then the device is recognized without any issues. Ubuntu 19.04, 5.0.0-15-generic 04:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018] (rev 06) 3a:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 2C 2018] (rev 06) + + + --- + ProblemType: Bug + ApportVersion: 2.20.10-0ubuntu27 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: toby 1495 F pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.04 + InstallationDate: Installed on 2019-04-27 (31 days ago) + InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 005: ID 8087:0aaa Intel Corp. + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: HP HP EliteDesk 800 G4 DM 65W + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=86b0f677-7a3e-4ea6-9d5c-fd7c57d1f964 ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6 + RelatedPackageVersions: + linux-restricted-modules-5.0.0-15-generic N/A + linux-backports-modules-5.0.0-15-generic N/A + linux-firmware1.178.1 + Tags: disco + Uname: Linux 5.0.0-15-generic x86_64 + UpgradeStatus: Upgraded to disco on 2019-05-26 (2 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 02/15/2019 + dmi.bios.vendor: HP + dmi.bios.version: Q21 Ver. 02.06.03 + dmi.board.name: 845A + dmi.board.vendor: HP + dmi.board.version: KBC Version 07.D2.00 + dmi.chassis.asset.tag: 8CC84321CJ + dmi.chassis.type: 6 + dmi.chassis.vendor: HP + dmi.modalias: dmi:bvnHP:bvrQ21Ver.02.06.03:bd02/15/2019:svnHP:pnHPEliteDesk800G4DM65W:pvr:rvnHP:rn845A:rvrKBCVersion07.D2.00:cvnHP:ct6:cvr: + dmi.product.family: 103C_53307F HP EliteDesk + dmi.product.name: HP EliteDesk 800 G4 DM 65W + dmi.product.sku: 5BA07US#ABA + dmi.sys.vendor: HP ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267421/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] CRDA.txt
apport information ** Attachment added: "CRDA.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267422/+files/CRDA.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] PulseList.txt
apport information ** Attachment added: "PulseList.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267431/+files/PulseList.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] ProcCpuinfoMinimal.txt
apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267427/+files/ProcCpuinfoMinimal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] IwConfig.txt
apport information ** Attachment added: "IwConfig.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267424/+files/IwConfig.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] CurrentDmesg.txt
apport information ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/1830930/+attachment/5267423/+files/CurrentDmesg.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] Re: USB 3 devices are not detected on thunderbolt 3
** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1830930] [NEW] USB 3 devices are not detected on thunderbolt 3
Public bug reported: I found a strange problem when trying to connect my Samsung T5 SSD. If I connect it to the Thunderbolt port on my HP EliteDesk Mini G4, with Thunderbolt at boot then the SSD is detected without issues. If I unplug it and reconnect then it's not detected. If I force the thunderbolt controller on (boltctl power -t 1) then I can see the new USB host created in lsusb but the attached device is not added. No additional events are shown in dmesg. If I connect the device using another cable then it also doesn't work I have a USB-C cable only rated to USB 2.0 speed then the device is recognized without any issues. Ubuntu 19.04, 5.0.0-15-generic 04:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018] (rev 06) 3a:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 2C 2018] (rev 06) ** Affects: ubuntu Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1830930 Title: USB 3 devices are not detected on thunderbolt 3 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1830930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
