[Bug 1933680] [NEW] unable to update computer. getting this error massage when trying download updates, has happent after upgrading to 21-04. have have tried using package manager to fix if, but no lu

2021-06-25 Thread chris gibbons
Public bug reported:

unable to update computer. since upgrade to 21-04

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: ubuntu-release-upgrader-core 1:21.04.13
ProcVersionSignature: Ubuntu 5.11.0-20.21-generic 5.11.21
Uname: Linux 5.11.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 25 17:20:51 2021
InstallationDate: Installed on 2020-02-04 (507 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to hirsute on 2021-06-08 (16 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug dist-upgrade hirsute

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Title:
  unable to update computer. getting this error massage when trying
  download updates, has happent after upgrading to 21-04. have have
  tried using package manager to fix if, but no luck. openjdk-11-jre:
  Depends: openjdk-11-jre-headless (= 11.0.11+9-0ubuntu2) but
  11.0.11+9-0ubuntu2~20.10 is installed

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[Bug 1931469] [NEW] broken package after upgrade. openjdk-11-jre

2021-06-09 Thread chris gibbons
Public bug reported:

getting error notification after upgrading to 21.04. packet manager
states its  openjdk-11-jre.

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: ubuntu-release-upgrader-core 1:21.04.13
ProcVersionSignature: Ubuntu 5.11.0-20.21-generic 5.11.21
Uname: Linux 5.11.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun  9 17:25:50 2021
InstallationDate: Installed on 2020-02-04 (491 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to hirsute on 2021-06-08 (0 days ago)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug dist-upgrade hirsute package-from-proposed

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Title:
  broken package after upgrade. openjdk-11-jre

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[Bug 1929723] Re: Documents cannot be opened in desktop UI on storage device

2021-05-26 Thread chris gibbons
if i put the same address in firefox, it will display the files and i
can open them

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Title:
  Documents cannot be opened in desktop UI on storage device

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[Bug 1929723] [NEW] Documents cannot be opened in desktop UI on storage device

2021-05-26 Thread chris gibbons
Public bug reported:

in file explorer, using other locations, connect to server. if i put the
in the address ftp://192.168.1.1 i can view the files, but when i try to
open a file i get this error message.

This site can’t be reached The web page at
file:///run/user/1000/gvfs/ftp:host=192.168.1.1/volume(sda1)/Linux%20Stuff/Linux%20stuff.txt
might be temporarily down or it may have moved permanently to a new web
address.

this problem is the same on my desktop machine and my laptop,
all as worked in the passed.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: gvfs 1.46.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.8.0-54.61-generic 5.8.18
Uname: Linux 5.8.0-54-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu50.7
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed May 26 15:36:16 2021
InstallationDate: Installed on 2020-02-04 (477 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: gvfs
Symptom: storage
Title: Documents cannot be opened in desktop UI on storage device
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: gvfs (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug groovy

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  Documents cannot be opened in desktop UI on storage device

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Re: [Bug 1896804] Re: CD/DVD drive detected as read only, command line and GUI programs

2020-09-29 Thread chris gibbons
Hi Thomas.

sorry that it has taken a while to get back to you.
the drive failed completely, would not read or write.
i have perchased another drive, and that is workig ok.
the srange this is that if you use the Disks program in utilities. it
shows the drive as read only. this is what got me thinking that ubuntu
was at fault.

thank you for your time and assistance.

many thanks
Chris

On Fri, 2020-09-25 at 09:01 +, Thomas Schmitt wrote:
> Correction:
> The single command READ DISC INFORMATION probably did not timeout,
> but was repeated
> with intermediate waiting until 30 seconds had elapsed. So the drive
> probably reacts swiftly but
> always says that it is not yet ready.
>

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Title:
  CD/DVD drive detected as read only, command line and GUI programs

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Re: [Bug 1896804] Re: CD/DVD drive detected as read only, command line and GUI programs

2020-09-25 Thread chris gibbons
Hi Thomas.

did the alteration to spc.c and ran make. ububnu is still seeing the
drive as read only. see the output below.

chris@chris-A320M-S2H-V2:~/xorriso/xorriso-1.5.3$ ./xorriso/xorriso
-outdev /dev/sr0 -toc
GNU xorriso 1.5.3 : RockRidge filesystem manipulator, libburnia
project.

libburn : SORRY : Timeout exceed (3 ms). Retry canceled.

libburn : SORRY : Command: READ DISC INFORMATION #63,[2 04 00] : 51 00
00 00 00 00 00 00 22 00  : dxfer_len= 34
xorriso : NOTE : Disc status unsuitable for writing
Drive current: -outdev '/dev/sr0'
Media current: is not recognizable
Media status : is not recognizable

xorriso : NOTE : Tolerated problem event of severity 'SORRY'
Drive current: -outdev '/dev/sr0'
Drive access : exclusive:unrestricted
Drive type   : vendor 'HL-DT-ST' product 'DVDRAM GH20NS10' revision
'EL00'
Drive id : 'K1386NK4932 '
Media current: is not recognizable
Media status : is not recognizable

Media blocks : 0 readable , 0 writable , 0 overall
TOC layout   : Idx ,  sbsector ,   Size , Volume Id
xorriso : SORRY : Cannot obtain Table Of Content
xorriso : NOTE : Tolerated problem event of severity 'SORRY'
xorriso : NOTE : -return_with SORRY 32 triggered by problem severity
SORRY

Regards
Chris

On Thu, 2020-09-24 at 16:09 +, Thomas Schmitt wrote:
> Hi,
> 
> > libburn : SORRY : Asynchronous SCSI error on waiting after START
> > UNIT
> > (+ LOAD) [6 28 81] Drive event. Unknown ASCQ with drive event ASC
> > 28.
> 
> Grr. A higher level intervened.
> 
> In line 198 of file
> 
>   ~/xorriso/xorriso-1.5.3/libburn/spc.c
> 
> there is
> 
> if (key == 0x6 && asc == 0x28 && ascq ==
> 0x00)
> 
> which should be shortened to
> 
> if (key == 0x6 && asc == 0x28)
> 
> Do you feel apt to make this code change and then run
> 
>   make
> 
> again ?
> (Else i would upload a new tarball.)
> 
> This time i simulated the drive reply 0x6, 0x28, 0x81 in the waiting
> loop
> from where the message stems. Without " && ascq == 0x00" in line 198
> it
> works for me. So now it is up to your drive to tell me where else
> this
> unexpected error code creates mistrust, or what other interesting
> replies
> it has to offer.
> 
> Have a nice day :)
> 
> Thomas
>

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Title:
  CD/DVD drive detected as read only, command line and GUI programs

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Re: [Bug 1896804] Re: CD/DVD drive detected as read only, command line and GUI programs

2020-09-24 Thread chris gibbons
Thanks for getting back to me.
I have not done this before, but will have a go and let you know.

Regards
Chris

On Thu, 24 Sep 2020, 17:20 Thomas Schmitt, <1896...@bugs.launchpad.net>
wrote:

> Hi,
>
> > libburn : SORRY : Asynchronous SCSI error on waiting after START UNIT
> > (+ LOAD) [6 28 81] Drive event. Unknown ASCQ with drive event ASC 28.
>
> Grr. A higher level intervened.
>
> In line 198 of file
>
>   ~/xorriso/xorriso-1.5.3/libburn/spc.c
>
> there is
>
> if (key == 0x6 && asc == 0x28 && ascq == 0x00)
>
> which should be shortened to
>
> if (key == 0x6 && asc == 0x28)
>
> Do you feel apt to make this code change and then run
>
>   make
>
> again ?
> (Else i would upload a new tarball.)
>
> This time i simulated the drive reply 0x6, 0x28, 0x81 in the waiting loop
> from where the message stems. Without " && ascq == 0x00" in line 198 it
> works for me. So now it is up to your drive to tell me where else this
> unexpected error code creates mistrust, or what other interesting replies
> it has to offer.
>
> Have a nice day :)
>
> Thomas
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1896804
>
> Title:
>   CD/DVD drive detected as read only, command line and GUI programs
>
> Status in brasero package in Ubuntu:
>   New
>
> Bug description:
>   Disks utility program and command line only seeing the drive as read
>   only. unable to write data to the disk. all works OK in Windows 10.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: brasero 3.12.2-6ubuntu1
>   ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
>   Uname: Linux 5.4.0-31-generic x86_64
>   NonfreeKernelModules: lkp_Ubuntu_5_4_0_31_35_generic_70 nvidia_modeset
> nvidia
>   ApportVersion: 2.20.11-0ubuntu27
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Sep 23 17:47:26 2020
>   InstallationDate: Installed on 2020-02-04 (232 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   ProcEnviron:
>LANGUAGE=en_GB:en
>PATH=(custom, no user)
>XDG_RUNTIME_DIR=
>LANG=en_GB.UTF-8
>SHELL=/bin/bash
>   SourcePackage: brasero
>   UpgradeStatus: Upgraded to focal on 2020-05-07 (138 days ago)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/brasero/+bug/1896804/+subscriptions
>

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Title:
  CD/DVD drive detected as read only, command line and GUI programs

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Re: [Bug 1896804] Re: CD/DVD drive detected as read only, command line and GUI programs

2020-09-24 Thread chris gibbons
Hi Thomas.
 have followed your instructions. still no good.
this is the terminal readout.
chris@chris-A320M-S2H-V2:~/xorriso/xorriso-1.5.3$ ./xorriso/xorriso
-outdev /dev/sr0 -toc
GNU xorriso 1.5.3 : RockRidge filesystem manipulator, libburnia
project.

libburn : SORRY : Asynchronous SCSI error on waiting after START UNIT
(+ LOAD): [6 28 81] Drive event. Unknown ASCQ with drive event ASC 28.
xorriso : FAILURE : Cannot acquire drive '/dev/sr0'
xorriso : aborting : -abort_on 'FAILURE' encountered 'FAILURE'

i have attached a screen print.

regards
Chris

On Thu, 2020-09-24 at 10:31 +, Thomas Schmitt wrote:
> The line with the absolute address was meant to be:
> 
>   /home/chris/xorriso/xorriso-1.5.3/xorriso/xorriso -outdev /dev/sr0
> -toc
> 


** Attachment added: "Screenshot from 2020-09-24 15-37-56.png"
   
https://bugs.launchpad.net/bugs/1896804/+attachment/5413875/+files/Screenshot%20from%202020-09-24%2015-37-56.png

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  CD/DVD drive detected as read only, command line and GUI programs

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Re: [Bug 1896804] Re: CD/DVD drive detected as read only, command line and GUI programs

2020-09-24 Thread chris gibbons
Thanks Thomas.
Will give it a go later today.

Regards
Chris

On Thu, 24 Sep 2020, 11:30 Thomas Schmitt, <1896...@bugs.launchpad.net>
wrote:

> Hi,
>
> > Sense Key 6 "Drive event", ASC 28 ASCQ 81.
>
> This SCSI error reply is not listed in SCSI specs SPC or MMC or in the
> summary of T10 committee
>   https://www.t10.org/lists/asc-num.htm#ASC_28
>
> So the drive's firmware programmers were overly creative.
>
> If it was ASCQ 0 or 2, then libburn would tolerate it:
>   6 28 00 NOT READY TO READY CHANGE, MEDIUM MAY HAVE CHANGED
>   6 28 02 FORMAT-LAYER MAY HAVE CHANGED
> but the other ASCQs of ASC 28 were too obscure to me to be tolerable.
>
> I now made a GNU xorriso tarball with a libburn which tolerates any Drive
> event error with ASC 28 so that you can drill deeper into the drive
> behavior.
>
> (I have to think whether this change is good as permanent solution. The
> list
>  of key 6 errors looks in part fatal like
>6 29 00 POWER ON, RESET, OR BUS DEVICE RESET OCCURRED
>6 3B 0F END OF MEDIUM REACHED
>  but in part retryable. My program change relies on the hope that all ASC
> 28
>  codes are harmless.)
>
> 
>
> You will need the dependency packages of pseudo-package "build-essential"
>   https://packages.ubuntu.com/xenial/build-essential
> then download
>
>   https://www.gnu.org/software/xorriso/xorriso-1.5.3.tar.gz
>
> and copy it to a directory of your choice, e.g. to
>   /home/chris/xorriso
>
> Then build it by
>
>   cd /home/chris/xorriso
>   tar xzf xorriso-1.5.3.tar.gz
>   cd xorriso-1.5.3
>   ./configure --prefix=/usr && make
>
> On a modern machine the "make" part should be done in half a minute.
> Afterwards there should be an executable program
>   ./xorriso/xorriso
>
> You may use it in place by its relative address
>
>   ./xorriso/xorriso -outdev /dev/sr0 -toc
>
> or by its absolute address
>
>   /home/chris/xorriso/xorriso-1.5.3/xorriso/xorriso
>
> Your Ubuntu xorriso will stay installed and your package manager cannot
> get confused by the newly made xorriso. (It is quite large because it
> contains
> own copies of libburn, libisofs, libisoburn, and libjte.)
>
> 
>
> Have a nice day :)
>
> Thomas
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1896804
>
> Title:
>   CD/DVD drive detected as read only, command line and GUI programs
>
> Status in brasero package in Ubuntu:
>   New
>
> Bug description:
>   Disks utility program and command line only seeing the drive as read
>   only. unable to write data to the disk. all works OK in Windows 10.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: brasero 3.12.2-6ubuntu1
>   ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
>   Uname: Linux 5.4.0-31-generic x86_64
>   NonfreeKernelModules: lkp_Ubuntu_5_4_0_31_35_generic_70 nvidia_modeset
> nvidia
>   ApportVersion: 2.20.11-0ubuntu27
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Sep 23 17:47:26 2020
>   InstallationDate: Installed on 2020-02-04 (232 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   ProcEnviron:
>LANGUAGE=en_GB:en
>PATH=(custom, no user)
>XDG_RUNTIME_DIR=
>LANG=en_GB.UTF-8
>SHELL=/bin/bash
>   SourcePackage: brasero
>   UpgradeStatus: Upgraded to focal on 2020-05-07 (138 days ago)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/brasero/+bug/1896804/+subscriptions
>

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  CD/DVD drive detected as read only, command line and GUI programs

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Re: [Bug 1896804] Re: CD/DVD drive detected as read only, command line and GUI programs

2020-09-24 Thread chris gibbons
Hi Thomas.

this is the output from running "xorriso -outdev /dev/sr0 -toc"

xorriso 1.5.2 : RockRidge filesystem manipulator, libburnia project.

libburn : SORRY : Asynchronous SCSI error on waiting after START UNIT
(+ LOAD): See MMC specs: Sense Key 6 "Drive event", ASC 28 ASCQ 81.
xorriso : FAILURE : Cannot acquire drive '/dev/sr0'
xorriso : aborting : -abort_on 'FAILURE' encountered 'FAILURE'

I used the program Brasero, but all programs that write to the drive
will not see it as recordable drive.
if i use the program Disks to show all drives, /dev/sr0 is detected as
read only. CD-R and DVD-R, makes no differance what disk is in the
drive.

hope this helps.
regards
Chris


On Thu, 2020-09-24 at 07:09 +, Thomas Schmitt wrote:
> I forgot to ask for putting in the desired medium before performing
> 
>   xorriso -outdev /dev/sr0 -toc
>

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  CD/DVD drive detected as read only, command line and GUI programs

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[Bug 1896804] [NEW] CD/DVD drive detected as read only, command line and GUI programs

2020-09-23 Thread chris gibbons
Public bug reported:

Disks utility program and command line only seeing the drive as read
only. unable to write data to the disk. all works OK in Windows 10.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: brasero 3.12.2-6ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
Uname: Linux 5.4.0-31-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_5_4_0_31_35_generic_70 nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Sep 23 17:47:26 2020
InstallationDate: Installed on 2020-02-04 (232 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: brasero
UpgradeStatus: Upgraded to focal on 2020-05-07 (138 days ago)

** Affects: brasero (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug focal third-party-packages

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  CD/DVD drive detected as read only, command line and GUI programs

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Re: [Bug 1879075] Re: Intel(R) Dual Band Wireless AC 7265 [8086:095a] subsystem [8086:5010] Bluetooth sound card not detected.

2020-05-19 Thread chris gibbons
hi, just wanted to inform you,
i have just done an update, the bluetooth headphones now work as they
should. i can restart the laptop, and they connect strait away.
so somethig has changed in that last update.

regards
chris


On Tue, 2020-05-19 at 07:37 +, You-Sheng Yang wrote:
> Hi, I happen to have the same Intel(R) Dual Band Wireless AC 7265
> [8086:095a] subsystem [8086:5010] hardware as you do, and Bluetooth
> is
> loading the same blob intel/ibt-hw-37.8.10-fw-1.10.3.11.e.bseq from
> linux-firmware version 1.187, kernel 5.4.0-31-generic. However, I can
> pair bluetooth headset and play youtube video just fine.
> 
> So, please provide some more debug logs by following steps listed
> below:
> 
>   0. Disconnect and remove/forget your current paired headset device.
> 
>   1. Completely shutdown, unplug power cable or so for 1 minute. This
> will trigger firmware reloading for bluetooth at the next boot.
> 
>   2. Boot to 5.4.0-31-generic
> 
>   3. Run `sudo btmon -w btsnoop.$(uname -r)` in a separate terminal
> window to preserve bluetooth traffic dumps.
> 
>   4. Pair and connect your bluetooth headset,
> 
>   5. Run `alsa-info --no-upload --output alsa-info.$(uname -r)`,
> 
>   6. Play video from Youtube. When the symptom appears, continue to
> next
> step.
> 
>   7. Interrupt btmon dumping process with CTRL+C,
> 
>   8. Run `journalctl -b 0 | tee journal.$(uname -r)`,
> 
>   9. attach all the log files btsnoop.*, alsa-info.*, journal.* as
> attachments here.
>

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Title:
  Intel(R) Dual Band Wireless AC 7265 [8086:095a] subsystem [8086:5010]
  Bluetooth sound card not detected.

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Re: [Bug 1879075] Re: Intel(R) Dual Band Wireless AC 7265 [8086:095a] subsystem [8086:5010] Bluetooth sound card not detected.

2020-05-19 Thread chris gibbons
Hi, the Intel(R) Dual Band Wireless AC 7265 is not a problem. the wifi
is working ok.
since reporting the bug, i can get my bluetooth headphones ok. but only
after remove/forget and then rebooting.
if i use a live 18.04 all works ok.

hopfully, i have attached the logs.

regards
chris


On Tue, 2020-05-19 at 07:37 +, You-Sheng Yang wrote:
> Hi, I happen to have the same Intel(R) Dual Band Wireless AC 7265
> [8086:095a] subsystem [8086:5010] hardware as you do, and Bluetooth
> is
> loading the same blob intel/ibt-hw-37.8.10-fw-1.10.3.11.e.bseq from
> linux-firmware version 1.187, kernel 5.4.0-31-generic. However, I can
> pair bluetooth headset and play youtube video just fine.
> 
> So, please provide some more debug logs by following steps listed
> below:
> 
>   0. Disconnect and remove/forget your current paired headset device.
> 
>   1. Completely shutdown, unplug power cable or so for 1 minute. This
> will trigger firmware reloading for bluetooth at the next boot.
> 
>   2. Boot to 5.4.0-31-generic
> 
>   3. Run `sudo btmon -w btsnoop.$(uname -r)` in a separate terminal
> window to preserve bluetooth traffic dumps.
> 
>   4. Pair and connect your bluetooth headset,
> 
>   5. Run `alsa-info --no-upload --output alsa-info.$(uname -r)`,
> 
>   6. Play video from Youtube. When the symptom appears, continue to
> next
> step.
> 
>   7. Interrupt btmon dumping process with CTRL+C,
> 
>   8. Run `journalctl -b 0 | tee journal.$(uname -r)`,
> 
>   9. attach all the log files btsnoop.*, alsa-info.*, journal.* as
> attachments here.
> 


** Attachment added: "alsa-info.5.4.0-31-generic"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5374123/+files/alsa-info.5.4.0-31-generic

** Attachment added: "btsnoop.5.4.0-31-generic"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5374124/+files/btsnoop.5.4.0-31-generic

** Attachment added: "journal.5.4.0-31-generic"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5374125/+files/journal.5.4.0-31-generic

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Title:
  Intel(R) Dual Band Wireless AC 7265 [8086:095a] subsystem [8086:5010]
  Bluetooth sound card not detected.

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[Bug 1879075] PulseList.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "PulseList.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373509/+files/PulseList.txt

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Title:
  Bluetooth sound card not detected.

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[Bug 1879075] ProcEnviron.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373506/+files/ProcEnviron.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] ProcModules.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "ProcModules.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373508/+files/ProcModules.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] WifiSyslog.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "WifiSyslog.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373512/+files/WifiSyslog.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] ProcInterrupts.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373507/+files/ProcInterrupts.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] ProcCpuinfoMinimal.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373505/+files/ProcCpuinfoMinimal.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] ProcCpuinfo.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373504/+files/ProcCpuinfo.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] RfKill.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "RfKill.txt"
   https://bugs.launchpad.net/bugs/1879075/+attachment/5373510/+files/RfKill.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] UdevDb.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1879075/+attachment/5373511/+files/UdevDb.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] Lsusb-t.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "Lsusb-t.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373502/+files/Lsusb-t.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] CurrentDmesg.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373498/+files/CurrentDmesg.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] Re: Bluetooth sound card not detected.

2020-05-18 Thread chris gibbons
apport information

** Tags added: apport-collected

** Description changed:

  not connecting to my Bluetooth headphones. same problem on my desktop
  computor. all worked ok with 18.04 .sometimes it will connect but after
  a few seconds it will disconnect, if i remove the device, and then add
  it, i can get it to connect, but YouTube video stalls with no sound, if
  i disconnect the headphones, the video plays.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
  Uname: Linux 5.4.0-31-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  chris  1501 F pulseaudio
   /dev/snd/controlC0:  chris  1501 F pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Sat May 16 17:06:19 2020
  InstallationDate: Installed on 2020-05-04 (12 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_GB:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Title: Bluetooth sound card not detected
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/26/2019
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.06
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Grumpy_PK
  dmi.board.vendor: PK
  dmi.board.version: V1.06
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.06
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06:
  dmi.product.family: Aspire 5
  dmi.product.name: Aspire A515-43
  dmi.product.sku: 
  dmi.product.version: V1.06
  dmi.sys.vendor: Acer
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  chris  1562 F pulseaudio
+  /dev/snd/controlC0:  chris  1562 F pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-05-04 (14 days ago)
+ InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
+ Lsusb:
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 003: ID 8087:0a2a Intel Corp. 
+  Bus 001 Device 002: ID 0408:a061 Quanta Computer, Inc. HD User Facing
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Acer Aspire A515-43
+ Package: linux (not installed)
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic 
root=UUID=a4d20caa-4fba-4929-bc3e-dcebcdaf4465 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
+ RelatedPackageVersions:
+  linux-restricted-modules-5.4.0-31-generic N/A
+  linux-backports-modules-5.4.0-31-generic  N/A
+  linux-firmware1.187
+ Tags:  focal
+ Uname: Linux 5.4.0-31-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/26/2019
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.06
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Grumpy_PK
+ dmi.board.vendor: PK
+ dmi.board.version: V1.06
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: V1.06
+ dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06:
+ dmi.product.family: Aspire 5
+ dmi.product.name: Aspire A515-43
+ dmi.product.sku: 
+ dmi.product.version: V1.06
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373496/+files/AlsaInfo.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] Lspci-vt.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "Lspci-vt.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373501/+files/Lspci-vt.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] CRDA.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1879075/+attachment/5373497/+files/CRDA.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] Lsusb-v.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "Lsusb-v.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373503/+files/Lsusb-v.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] Lspci.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1879075/+attachment/5373500/+files/Lspci.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] IwConfig.txt

2020-05-18 Thread chris gibbons
apport information

** Attachment added: "IwConfig.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373499/+files/IwConfig.txt

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  Bluetooth sound card not detected.

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[Bug 1879075] [NEW] Bluetooth sound card not detected.

2020-05-16 Thread chris gibbons
Public bug reported:

not connecting to my Bluetooth headphones. same problem on my desktop
computor. all worked ok with 18.04 .sometimes it will connect but after
a few seconds it will disconnect, if i remove the device, and then add
it, i can get it to connect, but YouTube video stalls with no sound, if
i disconnect the headphones, the video plays.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
Uname: Linux 5.4.0-31-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC1:  chris  1501 F pulseaudio
 /dev/snd/controlC0:  chris  1501 F pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat May 16 17:06:19 2020
InstallationDate: Installed on 2020-05-04 (12 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: Bluetooth sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2019
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.06
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Grumpy_PK
dmi.board.vendor: PK
dmi.board.version: V1.06
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.06
dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06:
dmi.product.family: Aspire 5
dmi.product.name: Aspire A515-43
dmi.product.sku: 
dmi.product.version: V1.06
dmi.sys.vendor: Acer

** Affects: alsa-driver (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug focal

** Description changed:

  not connecting to my Bluetooth headphones. same problem on my desktop
- computor. all worked ok with 18.04 sometimes it will connect but after a
- few seconds it will disconnect, if i remove the device, and the add it,
- i can get it to connect, but YouTube video stalls with no sound, if i
- disconnect the headphones, the video plays.
+ computor. all worked ok with 18.04 .sometimes it will connect but after
+ a few seconds it will disconnect, if i remove the device, and then add
+ it, i can get it to connect, but YouTube video stalls with no sound, if
+ i disconnect the headphones, the video plays.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
  Uname: Linux 5.4.0-31-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC1:  chris  1501 F pulseaudio
-  /dev/snd/controlC0:  chris  1501 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  chris  1501 F pulseaudio
+  /dev/snd/controlC0:  chris  1501 F pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Sat May 16 17:06:19 2020
  InstallationDate: Installed on 2020-05-04 (12 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  PackageArchitecture: all
  ProcEnviron:
-  LANGUAGE=en_GB:en
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=
-  LANG=en_GB.UTF-8
-  SHELL=/bin/bash
+  LANGUAGE=en_GB:en
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=
+  LANG=en_GB.UTF-8
+  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Title: Bluetooth sound card not detected
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/26/2019
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.06
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Grumpy_PK
  dmi.board.vendor: PK
  dmi.board.version: V1.06
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.06
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06:
  dmi.product.family: Aspire 5
  dmi.product.name: Aspire A515-43
  dmi.product.sku: 
  dmi.product.version: V1.06
  dmi.sys.vendor: Acer

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https://bugs.launchpad.net/bugs/1879075

Title:
  Bluetooth sound card not detected.

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