[Bug 1937350] Re: USB HDD not properly spin down after safely remove

2021-08-19 Thread cshong
Is it possible that the system try to spin down the USB HDD, while the
unmounting of partitions or synchronization of cache still in progress?

Is it possible that the system did not wait for the progress of
unmounting pof partition and cache synchronization to finish, before
attempt to spin down the USB HDD?

I think the correct way to safely remove a USB storage device is to wait
for the unmount and cache synchronization to finish, then wait for the
other HDD related operations to finish before spin down the HDD.

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[Bug 1937350] Re: USB HDD not properly spin down after safely remove

2021-07-23 Thread cshong
I found a workaround.

Steps for workaround:
1. Open caja or any file manager.
2. Unmount all the partitions on the drive by clicking on the eject button.
3. Open Gnome Disk Utility or run "gnome-disks" command.
4. Select the HDD.
5. Click the "Drive Options" button located on the upper right.
6. Click "power off".

The drive will not spin up again.

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[Bug 1937350] Re: USB HDD not properly spin down after safely remove

2021-07-23 Thread cshong
The original linux kernel version is 5.4. The problems occur before I
try to update kernel. I tried to update kernel by installing linux-
generic-hwe-20.04, but this did not solve the problems.

** Project changed: kernel => linux

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[Bug 1937350] ProcEnviron.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513132/+files/ProcEnviron.txt

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[Bug 1937350] ProcCpuinfoMinimal.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513131/+files/ProcCpuinfoMinimal.txt

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[Bug 1937350] Dependencies.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Dependencies.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513130/+files/Dependencies.txt

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[Bug 1937350] acpidump.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "acpidump.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513129/+files/acpidump.txt

** Description changed:

  I do not know which package I should file the bug for.
  
  I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10.
  
  On Microsoft Windows 10, no issue with safely remove any USB external
  HDD. When using Microsoft Windows 10, after safely remove my external
  HDD, the HDD will spin down.
  
  But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely
  remove my external HDD.
  
  Tried different hard drive, different enclosures, and also some external
  hard drive that came bundled with enclosure. All having same or
  different issues after safely remove them in Ubuntu MATE.
  
  Problems will also occur on those branded external HDD that came bundled
  with enclosure, for example, those Seagate Backup Plus drives (
  https://www.seagate.com/as/en/consumer/backup/backup-plus/ ).
  
  Here are the common problems after safely remove (in Ubuntu MATE):
  1. The external HDD will spin down and then spin up again, and then being 
automatically remounted again. The "dmesg" command shows errors.
  
  2. The external HDD will spin down and then spin up again, no remount.
  The LED on the enclosure keep flashing. The "dmesg" command shows
  errors. After you unplug the HDD, you can connect another HDD.
  
  3. The external HDD will spin down and then spin up again, no remount.
  The LED on the enclosure keep flashing. The "dmesg" command shows
  errors. BUT, after you unplug the HDD, when you connect another HDD, the
  computer will not detect it and will not mount it until you reboot the
  computer. But, before reboot connecting another device (e.g. keyboard,
  mouse, etc) to the same USB port, the device works perfectly.
  
  4. The external HDD will spin down and then spin up again, no remount.
  But, after a few seconds, it spin down again. But, still, the "dmesg"
  command shows errors.
  
  Different HDD, different enclosure, show different symptoms or problems.
  Some HDD enclosures, number 1 above will occur. Some HDD enclosures,
  either number 2 or 3 above will occur. Sometimes, problem number 2 above
  will occur. Sometimes, problem number 3 will occur. Some enclosure,
  problem number 4 will occur.
  
  Here, I will use the following enclosure as example in this bug report:
  
  Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-
  drive-enclosure
  
  Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-
  SATA-III-External-Hard-Drive-
  Enclosure-(2.5-)-i.64923440.1583255569?position=1
  
  Here are the steps to reproduce (for the enclosure above):
  
  1. Connect the external HDD to any available USB 3.0 port. The HDD will be 
mounted. Caja (Ubuntu MATE default file manager) will launch.
  2. Close the Caja window. Do not do anything on the HDD.
  3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do 
not let your hand leave the enclosure, so that you can continue feel the 
spinning.
  4. Use your another hand to operate your computer.
  5. Go to desktop.
  6. Right click on the external HDD icon.
  7. Click "Safely Remove Drive".
  
  The HDD unmounted. Assume that one of your hands still touching the
  enclosure of the HDD, you will feel that the HDD will spin down and then
  spin up again. No remount. The LED indicator on the enclosure will keep
  flashing. These are described in problem number 2 and 3 above.
  Sometimes, after you unplug the drive and try to connect another drive,
  it will not be detected until you reboot your computer.
  
  Almost all external HDDs I tested will cause "dmesg" command to shows
  "Buffer I/O error" and "Synchronize Cache() failed" error
  after "Safely Remove Drive".
  
  In Microsoft Windows 10, all above mentioned problems WILL NOT occur.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  cshong 1059 F pulseaudio
   /dev/snd/controlC0:  cshong 1059 F pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: MATE
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-11-23 (242 days ago)
  InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 
(20200731)
  IwConfig:
   lono wireless extensions.
   
   enp3s0no wireless extensions.
  MachineType: ASUS All Series
  Package: linux (not installed)
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic 
root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18
  RelatedPackageVersions:
   linux-restricted-modules-5.8.0-63-generic N/A
   linux-backports-modules-5.8.0-63-generic  

[Bug 1937350] WifiSyslog.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "WifiSyslog.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513128/+files/WifiSyslog.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] UdevDb.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513127/+files/UdevDb.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] PulseList.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "PulseList.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513126/+files/PulseList.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcModules.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcModules.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513125/+files/ProcModules.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcInterrupts.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513124/+files/ProcInterrupts.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcEnviron.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513123/+files/ProcEnviron.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcCpuinfoMinimal.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513122/+files/ProcCpuinfoMinimal.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcCpuinfo.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513121/+files/ProcCpuinfo.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lsusb-v.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lsusb-v.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513120/+files/Lsusb-v.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lsusb-t.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lsusb-t.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513119/+files/Lsusb-t.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lsusb.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lsusb.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513118/+files/Lsusb.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lspci-vt.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lspci-vt.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513117/+files/Lspci-vt.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lspci.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513116/+files/Lspci.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Dependencies.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Dependencies.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513115/+files/Dependencies.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] CurrentDmesg.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513114/+files/CurrentDmesg.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] CRDA.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513113/+files/CRDA.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] AlsaInfo.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513112/+files/AlsaInfo.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] acpidump.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "acpidump.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513111/+files/acpidump.txt

** Description changed:

  I do not know which package I should file the bug for.
  
  I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10.
  
  On Microsoft Windows 10, no issue with safely remove any USB external
  HDD. When using Microsoft Windows 10, after safely remove my external
  HDD, the HDD will spin down.
  
  But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely
  remove my external HDD.
  
  Tried different hard drive, different enclosures, and also some external
  hard drive that came bundled with enclosure. All having same or
  different issues after safely remove them in Ubuntu MATE.
  
  Problems will also occur on those branded external HDD that came bundled
  with enclosure, for example, those Seagate Backup Plus drives (
  https://www.seagate.com/as/en/consumer/backup/backup-plus/ ).
  
  Here are the common problems after safely remove (in Ubuntu MATE):
  1. The external HDD will spin down and then spin up again, and then being 
automatically remounted again. The "dmesg" command shows errors.
  
  2. The external HDD will spin down and then spin up again, no remount.
  The LED on the enclosure keep flashing. The "dmesg" command shows
  errors. After you unplug the HDD, you can connect another HDD.
  
  3. The external HDD will spin down and then spin up again, no remount.
  The LED on the enclosure keep flashing. The "dmesg" command shows
  errors. BUT, after you unplug the HDD, when you connect another HDD, the
  computer will not detect it and will not mount it until you reboot the
  computer. But, before reboot connecting another device (e.g. keyboard,
  mouse, etc) to the same USB port, the device works perfectly.
  
  4. The external HDD will spin down and then spin up again, no remount.
  But, after a few seconds, it spin down again. But, still, the "dmesg"
  command shows errors.
  
  Different HDD, different enclosure, show different symptoms or problems.
  Some HDD enclosures, number 1 above will occur. Some HDD enclosures,
  either number 2 or 3 above will occur. Sometimes, problem number 2 above
  will occur. Sometimes, problem number 3 will occur. Some enclosure,
  problem number 4 will occur.
  
  Here, I will use the following enclosure as example in this bug report:
  
  Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-
  drive-enclosure
  
  Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-
  SATA-III-External-Hard-Drive-
  Enclosure-(2.5-)-i.64923440.1583255569?position=1
  
  Here are the steps to reproduce (for the enclosure above):
  
  1. Connect the external HDD to any available USB 3.0 port. The HDD will be 
mounted. Caja (Ubuntu MATE default file manager) will launch.
  2. Close the Caja window. Do not do anything on the HDD.
  3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do 
not let your hand leave the enclosure, so that you can continue feel the 
spinning.
  4. Use your another hand to operate your computer.
  5. Go to desktop.
  6. Right click on the external HDD icon.
  7. Click "Safely Remove Drive".
  
  The HDD unmounted. Assume that one of your hands still touching the
  enclosure of the HDD, you will feel that the HDD will spin down and then
  spin up again. No remount. The LED indicator on the enclosure will keep
  flashing. These are described in problem number 2 and 3 above.
  Sometimes, after you unplug the drive and try to connect another drive,
  it will not be detected until you reboot your computer.
  
  Almost all external HDDs I tested will cause "dmesg" command to shows
  "Buffer I/O error" and "Synchronize Cache() failed" error
  after "Safely Remove Drive".
  
  In Microsoft Windows 10, all above mentioned problems WILL NOT occur.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  cshong 1059 F pulseaudio
   /dev/snd/controlC0:  cshong 1059 F pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: MATE
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-11-23 (242 days ago)
  InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 
(20200731)
  IwConfig:
   lono wireless extensions.
   
   enp3s0no wireless extensions.
  MachineType: ASUS All Series
  Package: linux (not installed)
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic 
root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18
  RelatedPackageVersions:
   linux-restricted-modules-5.8.0-63-generic N/A
   linux-backports-modules-5.8.0-63-generic  

[Bug 1937350] WifiSyslog.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "WifiSyslog.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513110/+files/WifiSyslog.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] UdevDb.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513109/+files/UdevDb.txt

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Title:
  USB HDD not properly spin down after safely remove

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[Bug 1937350] PulseList.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "PulseList.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513108/+files/PulseList.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcModules.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcModules.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513107/+files/ProcModules.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcInterrupts.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513106/+files/ProcInterrupts.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcEnviron.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513105/+files/ProcEnviron.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcCpuinfoMinimal.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513104/+files/ProcCpuinfoMinimal.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] ProcCpuinfo.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513103/+files/ProcCpuinfo.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lsusb-v.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lsusb-v.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513102/+files/Lsusb-v.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lsusb-t.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lsusb-t.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513101/+files/Lsusb-t.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lsusb.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lsusb.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513100/+files/Lsusb.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lspci-vt.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lspci-vt.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513099/+files/Lspci-vt.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Lspci.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513098/+files/Lspci.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] CurrentDmesg.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1937350/+attachment/5513097/+files/CurrentDmesg.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] CRDA.txt

2021-07-23 Thread cshong
apport information

** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1937350/+attachment/5513096/+files/CRDA.txt

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] Re: USB HDD not properly spin down after safely remove

2021-07-23 Thread cshong
apport information

** Tags added: apport-collected focal

** Description changed:

  I do not know which package I should file the bug for.
  
  I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10.
  
  On Microsoft Windows 10, no issue with safely remove any USB external
  HDD. When using Microsoft Windows 10, after safely remove my external
  HDD, the HDD will spin down.
  
  But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely
  remove my external HDD.
  
  Tried different hard drive, different enclosures, and also some external
  hard drive that came bundled with enclosure. All having same or
  different issues after safely remove them in Ubuntu MATE.
  
  Problems will also occur on those branded external HDD that came bundled
  with enclosure, for example, those Seagate Backup Plus drives (
  https://www.seagate.com/as/en/consumer/backup/backup-plus/ ).
  
  Here are the common problems after safely remove (in Ubuntu MATE):
  1. The external HDD will spin down and then spin up again, and then being 
automatically remounted again. The "dmesg" command shows errors.
  
  2. The external HDD will spin down and then spin up again, no remount.
  The LED on the enclosure keep flashing. The "dmesg" command shows
  errors. After you unplug the HDD, you can connect another HDD.
  
  3. The external HDD will spin down and then spin up again, no remount.
  The LED on the enclosure keep flashing. The "dmesg" command shows
  errors. BUT, after you unplug the HDD, when you connect another HDD, the
  computer will not detect it and will not mount it until you reboot the
  computer. But, before reboot connecting another device (e.g. keyboard,
  mouse, etc) to the same USB port, the device works perfectly.
  
  4. The external HDD will spin down and then spin up again, no remount.
  But, after a few seconds, it spin down again. But, still, the "dmesg"
  command shows errors.
  
  Different HDD, different enclosure, show different symptoms or problems.
  Some HDD enclosures, number 1 above will occur. Some HDD enclosures,
  either number 2 or 3 above will occur. Sometimes, problem number 2 above
  will occur. Sometimes, problem number 3 will occur. Some enclosure,
  problem number 4 will occur.
  
  Here, I will use the following enclosure as example in this bug report:
  
  Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-
  drive-enclosure
  
  Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-
  SATA-III-External-Hard-Drive-
  Enclosure-(2.5-)-i.64923440.1583255569?position=1
  
  Here are the steps to reproduce (for the enclosure above):
  
  1. Connect the external HDD to any available USB 3.0 port. The HDD will be 
mounted. Caja (Ubuntu MATE default file manager) will launch.
  2. Close the Caja window. Do not do anything on the HDD.
  3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do 
not let your hand leave the enclosure, so that you can continue feel the 
spinning.
  4. Use your another hand to operate your computer.
  5. Go to desktop.
  6. Right click on the external HDD icon.
  7. Click "Safely Remove Drive".
  
  The HDD unmounted. Assume that one of your hands still touching the
  enclosure of the HDD, you will feel that the HDD will spin down and then
  spin up again. No remount. The LED indicator on the enclosure will keep
  flashing. These are described in problem number 2 and 3 above.
  Sometimes, after you unplug the drive and try to connect another drive,
  it will not be detected until you reboot your computer.
  
  Almost all external HDDs I tested will cause "dmesg" command to shows
  "Buffer I/O error" and "Synchronize Cache() failed" error
  after "Safely Remove Drive".
  
  In Microsoft Windows 10, all above mentioned problems WILL NOT occur.
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.18
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  cshong 1059 F pulseaudio
+  /dev/snd/controlC0:  cshong 1059 F pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: MATE
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-11-23 (242 days ago)
+ InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 
(20200731)
+ IwConfig:
+  lono wireless extensions.
+  
+  enp3s0no wireless extensions.
+ MachineType: ASUS All Series
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic 
root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18
+ RelatedPackageVersions:
+  linux-restricted-modules-5.8.0-63-generic N/A
+  linux-backports-modules-5.8.0-63-generic  N/A
+  linux-firmware1.187.15
+ RfKill:
+  
+ Tags:  focal
+ 

[Bug 1937350] Re: USB HDD not properly spin down after safely remove

2021-07-23 Thread cshong
** Also affects: kernel
   Importance: Undecided
   Status: New

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  USB HDD not properly spin down after safely remove

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[Bug 1937350] [NEW] USB HDD not properly spin down after safely remove

2021-07-23 Thread cshong
Public bug reported:

I do not know which package I should file the bug for.

I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10.

On Microsoft Windows 10, no issue with safely remove any USB external
HDD. When using Microsoft Windows 10, after safely remove my external
HDD, the HDD will spin down.

But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely
remove my external HDD.

Tried different hard drive, different enclosures, and also some external
hard drive that came bundled with enclosure. All having same or
different issues after safely remove them in Ubuntu MATE.

Problems will also occur on those branded external HDD that came bundled
with enclosure, for example, those Seagate Backup Plus drives (
https://www.seagate.com/as/en/consumer/backup/backup-plus/ ).

Here are the common problems after safely remove (in Ubuntu MATE):
1. The external HDD will spin down and then spin up again, and then being 
automatically remounted again. The "dmesg" command shows errors.

2. The external HDD will spin down and then spin up again, no remount.
The LED on the enclosure keep flashing. The "dmesg" command shows
errors. After you unplug the HDD, you can connect another HDD.

3. The external HDD will spin down and then spin up again, no remount.
The LED on the enclosure keep flashing. The "dmesg" command shows
errors. BUT, after you unplug the HDD, when you connect another HDD, the
computer will not detect it and will not mount it until you reboot the
computer. But, before reboot connecting another device (e.g. keyboard,
mouse, etc) to the same USB port, the device works perfectly.

4. The external HDD will spin down and then spin up again, no remount.
But, after a few seconds, it spin down again. But, still, the "dmesg"
command shows errors.

Different HDD, different enclosure, show different symptoms or problems.
Some HDD enclosures, number 1 above will occur. Some HDD enclosures,
either number 2 or 3 above will occur. Sometimes, problem number 2 above
will occur. Sometimes, problem number 3 will occur. Some enclosure,
problem number 4 will occur.

Here, I will use the following enclosure as example in this bug report:

Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-
drive-enclosure

Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-
SATA-III-External-Hard-Drive-
Enclosure-(2.5-)-i.64923440.1583255569?position=1

Here are the steps to reproduce (for the enclosure above):

1. Connect the external HDD to any available USB 3.0 port. The HDD will be 
mounted. Caja (Ubuntu MATE default file manager) will launch.
2. Close the Caja window. Do not do anything on the HDD.
3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not 
let your hand leave the enclosure, so that you can continue feel the spinning.
4. Use your another hand to operate your computer.
5. Go to desktop.
6. Right click on the external HDD icon.
7. Click "Safely Remove Drive".

The HDD unmounted. Assume that one of your hands still touching the
enclosure of the HDD, you will feel that the HDD will spin down and then
spin up again. No remount. The LED indicator on the enclosure will keep
flashing. These are described in problem number 2 and 3 above.
Sometimes, after you unplug the drive and try to connect another drive,
it will not be detected until you reboot your computer.

Almost all external HDDs I tested will cause "dmesg" command to shows
"Buffer I/O error" and "Synchronize Cache() failed" error
after "Safely Remove Drive".

In Microsoft Windows 10, all above mentioned problems WILL NOT occur.

** Affects: ubuntu-mate
 Importance: Undecided
 Status: New

** Affects: ubuntu
 Importance: Undecided
 Status: New

** Also affects: ubuntu-mate
   Importance: Undecided
   Status: New

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  USB HDD not properly spin down after safely remove

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[Bug 1905494] [NEW] Without sudo, system-config-printer freeze when changing printer driver

2020-11-24 Thread cshong
Public bug reported:

Distribution: Ubuntu MATE 20.04.1 LTS.
System-config-printer version: 1.5.12-0ubuntu1.1

If I run system-config-printer by clicking Menu -> Administration ->
Printers, the system-config-printer will be run without prompting for my
user password, mean without using sudo. I can install the printers
successfully without any issue. But, when changing the driver, system-
config-printer will freeze.

Here are the steps to reproduce the issue:

1. Run system-config-printer by clicking Menu -> Administration -> Printers. 
You will not be prompted to enter any password.
2. Install any printer.
3. Close system-config-printer.
4. Run system-config-printer again by repeating step 1 above, clicking Menu -> 
Administration -> Printers.
5. Right click on any installed printer, then click properties. Printer 
properties will be shown.
6. In printer properties, click the "change" button located at the right side 
of "Make and Model" text field. The "change Driver" dialog will occur.
7. In "Change Driver" dialog, by default, "Select printer from database" will 
be choosen automatically. Do not do anything, and just wait for a few seconds. 
Another dialog occur, showing "Searching for drivers".
8. Wait for a few minutes, you will see nothing happen. System-config-printer 
will continue to hang/freeze.

There is a workaround.

Steps for workaround:

1. Exit system-config-printer if it is still running. If the 
system-config-printer still hang or freeze, use system monitor to kill it.
2. Run terminal.
3. In terminal run system-config-printer by using command "sudo 
system-config-printer". You will be prompted to enter your user password.
4. Enter your user password, then press the Enter key.
5. In system-config-printer, right click on any installed printer, then click 
"properties". Printer properties will be shown.
6. In printer properties, click the "change" button located at the right side 
of "Make and Model" text field. The "change Driver" dialog will occur.
7. Wait for the "Searching for drivers" dialog to appear and disappear, list of 
printer brands will be shown.
8. You can proceed to follow on screen instructions to change the driver.

Please fix this issue.

If changing printer driver require sudo, system-config-printer should
prompt for my password.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: system-config-printer 1.5.12-0ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
 W [23/Nov/2020:15:45:07 +0800] CreateProfile failed: 
org.freedesktop.ColorManager.AlreadyExists:profile id 
\'DocuCentre_VI_C4471_11_a9_16_-Gray..\' already exists
 W [23/Nov/2020:15:45:07 +0800] CreateProfile failed: 
org.freedesktop.ColorManager.AlreadyExists:profile id 
\'DocuCentre_VI_C4471_11_a9_16_-DeviceN..\' already exists
 W [23/Nov/2020:18:28:39 +0800] CreateProfile failed: 
org.freedesktop.ColorManager.AlreadyExists:profile id 
\'Ricoh-Aficio-MP-201-Gray..\' already exists
 W [25/Nov/2020:07:57:57 +0800] CreateProfile failed: 
org.freedesktop.ColorManager.AlreadyExists:profile id 
\'Ricoh-Aficio-MP-201-Gray..\' already exists
 W [25/Nov/2020:07:59:26 +0800] CreateProfile failed: 
org.freedesktop.ColorManager.AlreadyExists:profile id 
\'Ricoh-Aficio-MP-201-Gray..\' already exists
CurrentDesktop: MATE
Date: Wed Nov 25 08:11:23 2020
InstallationDate: Installed on 2020-11-23 (1 days ago)
InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 
(20200731)
Lpstat: device for Ricoh-Aficio-MP-201: socket://192.168.0.226:9100
MachineType: ASUS All Series
PackageArchitecture: all
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', 
'/etc/cups/ppd/Ricoh-Aficio-MP-201.ppd'] failed with exit code 2: grep: 
/etc/cups/ppd/Ricoh-Aficio-MP-201.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-54-generic 
root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/26/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2603
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H97-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS

** Affects: system-config-printer (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug focal

** Attachment add

[Bug 575783] Re: Cannot eject DVD/CD-ROM drive with the hotkey button

2013-11-13 Thread cshong
Will test it again and let you know.

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Title:
  Cannot eject DVD/CD-ROM drive with the hotkey button

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[Bug 1075537] Re: Ubuntu Software Center does not update the cache and the xapian search index automatically, caused some packages cannot be found.

2013-06-16 Thread cshong
So, developers, please do something. When can I expect this bug to be
fixed?

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Title:
  Ubuntu Software Center does not update the cache and the xapian search
  index automatically, caused some packages cannot be found.

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[Bug 1075537] Re: Ubuntu Software Center does not update the cache and the xapian search index automatically, caused some packages cannot be found.

2013-06-16 Thread cshong
I can confirm that this bug still exist in Ubuntu 13.04.

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Title:
  Ubuntu Software Center does not update the cache and the xapian search
  index automatically, caused some packages cannot be found.

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[Bug 1075537] Re: Ubuntu Software Center does not update the cache and the xapian search index automatically, caused some packages cannot be found.

2012-11-06 Thread cshong
This problem also occur with previous version (version 11.**) of Ubuntu.

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  Ubuntu Software Center does not update the cache and the xapian search
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[Bug 1075537] SoftwareCenterLog.txt

2012-11-06 Thread cshong
apport information

** Attachment added: "SoftwareCenterLog.txt"
   
https://bugs.launchpad.net/bugs/1075537/+attachment/3425582/+files/SoftwareCenterLog.txt

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  Ubuntu Software Center does not update the cache and the xapian search
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[Bug 1075537] [NEW] Ubuntu Software Center does not update the cache and the xapian search index automatically, caused some packages cannot be found.

2012-11-06 Thread cshong
Public bug reported:

I reinstalled Ubuntu 12.04.1 LTS. After select the right server in
"software sources", Ubuntu does not automatically update the apt cache.
Without manually updating the apt cache, I cannot find some packages
that I want to install.

Steps to reproduce this bug:
1. Reinstall Ubuntu or any of its derivatives.
2. Run the software center.
3. At the top, go to Edit -> Software Sources, select the server you want to 
use.
4. You will see nothing happened.
5. Try find the package "build-essential", or just any package you want to 
install.

If you cannot find the package, that means the software center either
not updating the cache automatically or not updating the xapian apt
search index or both.

Attached here with a screenshot.

Temporary workaround:
1. Select a server in "Software Sources" (as stated in step number 3 above), if 
you haven't do so. Then, close the "Software Sources" window.
2. Manually run the "sudo apt-get update" command.
3. Run the "sudo update-apt-xapian-index -f" command.

Then, you can find the package you want to install.
--- 
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 
(20120817.3)
Package: software-center 5.2.5
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24
Tags:  precise running-unity
Uname: Linux 3.2.0-29-generic-pae i686
UnreportableReason: This is not an official Ubuntu package. Please remove any 
third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

** Affects: software-center (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-collected precise running-unity

** Attachment added: "Screenshot from 2012-11-06 18:33:36.png"
   
https://bugs.launchpad.net/bugs/1075537/+attachment/3425579/+files/Screenshot%20from%202012-11-06%2018%3A33%3A36.png

** Tags added: apport-collected precise running-unity

** Description changed:

  I reinstalled Ubuntu 12.04.1 LTS. After select the right server in
  "software sources", Ubuntu does not automatically update the apt cache.
  Without manually updating the apt cache, I cannot find some packages
  that I want to install.
  
  Steps to reproduce this bug:
  1. Reinstall Ubuntu or any of its derivatives.
  2. Run the software center.
  3. At the top, go to Edit -> Software Sources, select the server you want to 
use.
  4. You will see nothing happened.
  5. Try find the package "build-essential", or just any package you want to 
install.
  
  If you cannot find the package, that means the software center either
  not updating the cache automatically or not updating the xapian apt
  search index or both.
  
  Attached here with a screenshot.
  
  Temporary workaround:
  1. Select a server in "Software Sources" (as stated in step number 3 above), 
if you haven't do so. Then, close the "Software Sources" window.
  2. Manually run the "sudo apt-get update" command.
  3. Run the "sudo update-apt-xapian-index -f" command.
  
  Then, you can find the package you want to install.
+ --- 
+ ApportVersion: 2.0.1-0ubuntu12
+ Architecture: i386
+ DistroRelease: Ubuntu 12.04
+ InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 
(20120817.3)
+ Package: software-center 5.2.5
+ PackageArchitecture: all
+ ProcEnviron:
+  LANGUAGE=en_GB:en
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_GB.UTF-8
+  SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24
+ Tags:  precise running-unity
+ Uname: Linux 3.2.0-29-generic-pae i686
+ UnreportableReason: This is not an official Ubuntu package. Please remove any 
third party package and try again.
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

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  Ubuntu Software Center does not update the cache and the xapian search
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[Bug 1075537] Dependencies.txt

2012-11-06 Thread cshong
apport information

** Attachment added: "Dependencies.txt"
   
https://bugs.launchpad.net/bugs/1075537/+attachment/3425581/+files/Dependencies.txt

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  Ubuntu Software Center does not update the cache and the xapian search
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[Bug 1054840] Re: When downloading and installing driver through "Additional Drivers", pressing the "Cancel" button does not work.

2012-09-22 Thread cshong
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Title:
  When downloading and installing driver through "Additional Drivers",
  pressing the "Cancel" button does not work.

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[Bug 1054840] [NEW] When downloading and installing driver through "Additional Drivers", pressing the "Cancel" button does not work.

2012-09-22 Thread cshong
Public bug reported:

During the process of downloading driver through "Additional Drivers",
clicking the "Cancel" button does not cancel the process. After I click
the "Cancel" button, the process of downloading and installing
additional driver still continue.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: jockey-gtk 0.9.7-0ubuntu7
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic i686
ApportVersion: 2.0.1-0ubuntu5
Architecture: i386
Date: Sun Sep 23 11:22:03 2012
ExecutablePath: /usr/bin/jockey-gtk
InstallationMedia: Xubuntu 12.04 LTS "Precise Pangolin" - Release i386 
(20120423)
InterpreterPath: /usr/bin/python2.7
MachineType: Acer Aspire 4745G
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic 
root=UUID=E02C333B2C330BD2 loop=/hostname/disks/root.disk ro
SourcePackage: jockey
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/16/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.25
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JV41_CP
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: 
dmi:bvnINSYDE:bvrV1.25:bd03/16/2011:svnAcer:pnAspire4745G:pvrV1.25:rvnAcer:rnJV41_CP:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 4745G
dmi.product.version: V1.25
dmi.sys.vendor: Acer

** Affects: jockey (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 precise

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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-09 Thread cshong
Sorry for the late reply because of busy.

Due to the missing of file /var/log/messages, I edited the file
/etc/rsyslog.d/50-default.conf. Then, I rebooted my computer. After
reboot, the file /var/log/messages appeared.

Then, I reproduced the problem without using the workaround I stated in
#9.

Attached here with a zip file that consist of the following files:

1. The /var/log/messages file.
2. The /etc/rsyslog.d/50-default.conf_original file, Which is the original 
version of /etc/rsyslog.d/50-default.conf before edit.
3. The /etc/rsyslog.d/50-default.conf file, Which is the edited version.

** Attachment added: "log_messages.zip"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3138102/+files/log_messages.zip

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Title:
  An error occurred when trying to change the Full Name of my user
  account.

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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-02 Thread cshong
I had found the temporary workaround.

First, follow steps 1 - 6 stated in the bug description, after seeing
the error message, do the following:

7. After seeing the errors, do not close the "Users Settings" window, but try 
to change the account type by clicking the "Change..." button beside the 
account type.
8. Key in your account password.
9. If you are using an administrator account, best to choose "Administrator".
10. Click "ok".
11. Your full name will be changed successfully.

This is just the temporary workaround.. I hope that the bug will be
solved. I hope that I can change my full name without changing the
account type, and if possible, without requiring my account to be
administrator account. Thank you!

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  An error occurred when trying to change the Full Name of my user
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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-02 Thread cshong
As requested, I installed ecryptfs-utils through Synaptic Package
Manager and then rebooted my Xubuntu. Same problem occurred.

Zipped the new log files (stb-users.log and users-admin.log) and re-
attached here.

** Attachment added: "log_files.zip"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3126912/+files/log_files.zip

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  An error occurred when trying to change the Full Name of my user
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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-01 Thread cshong
Because of missing the command stated in my previous comment. I re-
uploaded users-admin.log. The previous attached users-admin.log has been
deleted from this bug report. Please use the new one uploaded here.

** Attachment added: "users-admin.log"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3124473/+files/users-admin.log

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  An error occurred when trying to change the Full Name of my user
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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-01 Thread cshong
Before, I missed the command "sudo killall /usr/bin/perl; sudo
/usr/share/system-tools-backends-2.0/scripts/SystemToolsBackends.pl -m
UsersConfig -v &> ~/stb-users.log".

So, I re-do the commands stated in
https://wiki.ubuntu.com/DebuggingGnomeSystemTools .

I uploaded stb-users.log here.

** Attachment added: "stb-users.log"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3124472/+files/stb-users.log

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  An error occurred when trying to change the Full Name of my user
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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-01 Thread cshong
** Attachment removed: "users-admin.log"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3122588/+files/users-admin.log

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  An error occurred when trying to change the Full Name of my user
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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-05-01 Thread cshong
As requested, the log has been uploaded here.

File name: users-admin.log

** Attachment added: "users-admin.log"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3122588/+files/users-admin.log

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[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.

2012-04-30 Thread cshong
** Attachment added: "user-admin-error.png"
   
https://bugs.launchpad.net/bugs/992367/+attachment/3121898/+files/user-admin-error.png

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[Bug 992367] [NEW] An error occurred when trying to change the Full Name of my user account.

2012-04-30 Thread cshong
Public bug reported:

I am using Xubuntu 12.04. I never face this problem when using previous
version of Xubuntu.

What I am trying to change is my Full Name, not the username (login ID).

My Xubuntu only has one user account, my own user account. Therefore, I
logon using my own user account when the error occurred.

When I try to change my full name, the error message "The configuration
could not be saved. An unknown error occurred" was shown, and my full
name was not changed successfully. Please look at the attached
screenshot "user-admin-error.png".

Steps to reproduce:
1. Login using your own user account.
2. IGo to Application Menu -> System -> "Users and Groups".
3. Select your own user account.
4. At the right side, click on the "Change..." button located beside your 
current full name.
5. Try to change your full name, then click ok.
6. You will see the error message.

Please fix this bug. Thank you!

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: gnome-system-tools 3.0.0-2ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic i686
ApportVersion: 2.0.1-0ubuntu5
Architecture: i386
Date: Tue May  1 11:17:12 2012
ExecutablePath: /usr/bin/users-admin
InstallationMedia: Xubuntu 12.04 LTS "Precise Pangolin" - Release i386 
(20120423)
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-system-tools
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: gnome-system-tools (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 precise

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[Bug 965960] Re: xfce4-power-manager does not remember the brightness setting after reboot (fully power off the laptop and then power on again)

2012-03-27 Thread cshong
** Attachment added: "brightness_before_adjust.png"
   
https://bugs.launchpad.net/bugs/965960/+attachment/2946075/+files/brightness_before_adjust.png

** Attachment removed: "brightness_before_adjust.png"
   
https://bugs.launchpad.net/ubuntu/+source/xfce4-power-manager/+bug/965960/+attachment/2946075/+files/brightness_before_adjust.png

** Also affects: xfce4-power-manager
   Importance: Undecided
   Status: New

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  xfce4-power-manager does not remember the brightness setting after
  reboot (fully power off the laptop and then power on again)

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[Bug 965960] [NEW] xfce4-power-manager does not remember the brightness setting after reboot (fully power off the laptop and then power on again)

2012-03-27 Thread cshong
Public bug reported:

On Xubuntu:

1. Install the package "xfce4-power-manager-plugins" to install the brightness 
plugin and the brightness setting on panel.
2. Shut down the laptop, disconnect all power sources, switch off the power 
socket (if the laptop power adapter is connected to the power socket and the 
power socket has switch, my country's power socket has switch), unplug the 
power adapter from the power socket(if connected), unplug the power adapter 
from the laptop (if connected), remove battery from the laptop, and then press 
the power button to release all power remain in the laptop.
3. Wait for a few seconds. Then, connect the power adapter to the laptop and 
the power socket, switch on the power socket (if the power socket has switch), 
then power on the laptop, and boot into Xubuntu.
4. Add the brightness plugin into xfce panel, if you haven't done so. Then, 
click on the brightness plugin. Note the original brightness level before you 
adjust the brightness. In my case, please look at the screenshot at 
http://i854.photobucket.com/albums/ab103/cshong/bugs/brightness_before_adjust.png
 for my original brightness level.
5. Adjust the brightness level. In my case, I lowered the brightness level (as 
you can see in screenshot 
http://i854.photobucket.com/albums/ab103/cshong/bugs/brightness_after_adjust.png
 ), the brightness reduced.
6. Now, follow step 2 above, Shut down the laptop, disconnect all power 
sources, switch off the power socket (if the laptop power adapter is connected 
to the power socket and the power socket has switch), unplug the power adapter 
from the power socket(if connected), unplug the power adapter from the laptop 
(if connected), make sure battery being removed, and then press the power 
button to release all power remain in the laptop.
7. Wait for a few seconds. Then, connect the power adapter to the laptop and 
the power socket, switch on the power socket (if the power socket has switch), 
then power on the laptop, and boot into Xubuntu.
8. Then, click the brightness plugin on xfce panel, you can see the brightness 
level back to its original. In my case, look at the screenshot at 
http://i854.photobucket.com/albums/ab103/cshong/bugs/brightness_before_adjust.png
 .

That means xfce4-power-manager does not remember the brightness level.

Even if my laptop reset the brightness level by itself after I
disconnect all power sources and remove battery, xfce4-power-manager
should remember and stored the brightness level I previously set to, and
then after I switch on my laptop again and boot into Xubuntu, xfce4
-power-manager should set the brightness level according to the same as
the brightness level I previously set to.

I hope this bug will be solved.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: xfce4-power-manager 1.0.10-4ubuntu0.1
ProcVersionSignature: Ubuntu 3.0.0-16.29-generic 3.0.20
Uname: Linux 3.0.0-16-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Tue Mar 27 14:04:26 2012
InstallationMedia: Xubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: xfce4-power-manager
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: xfce4-power-manager
 Importance: Undecided
 Status: New

** Affects: xfce4-power-manager (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 oneiric

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[Bug 662288] Re: rt3090: freeze on module rt2800pci unload

2011-05-04 Thread cshong
I would like to ask, the fix came with default installation live CD of
Ubuntu 11.04, or update? I ask this because I want to install Ubuntu
11.04 safely.

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https://bugs.launchpad.net/bugs/662288

Title:
  rt3090:  freeze on module rt2800pci unload

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[Bug 604876] Re: Ubuntu not save brightness. The 'lower brightness' button on my netbook / laptop does not change gnome-power-manager setting.

2010-10-16 Thread cshong
Continue from my comment #3.

Ubuntu is able to detect that the brightness has been reduced, but the
GNOME Power Manager's configuration was not updated. That caused the
brightness to be reset to 100% which is the brightness setting in GNOME
Power Manager.

Again, the bug still exist in Ubuntu 10.10 Maverick.

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[Bug 604876] Re: Ubuntu not save brightness. The 'lower brightness' button on my netbook / laptop does not change gnome-power-manager setting.

2010-10-16 Thread cshong
This bug still exist in Maverick.

And, beside GNOME Power Manager, I think there are some other packages
related to this bug. Please see my explanation below:

When I press "lower brightness" / "higher brighness" buttons on my
laptop, Ubuntu will display the brightness status. This also mean that
Ubuntu is able to detect that I am pressing the "lower brightness" /
"higher brighness" buttons. So, I suspect that there are components in
Ubuntu be able to detect that I am pressing those buttons, but those
components never update the GNOME Power Manager setting.

Do anybody know which Ubuntu components / packages that will detect the
pressing of hot keys?

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Ubuntu not save brightness. The 'lower brightness' button on my netbook / 
laptop does not change gnome-power-manager setting.
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[Bug 577825] Re: Either battery status icon not being shown, or the icon showing "Laptop battery is charged".

2010-10-16 Thread cshong
Also not work in Ubuntu 10.10.

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Either battery status icon not being shown, or the icon showing "Laptop battery 
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[Bug 577825] Re: Either battery status icon not being shown, or the icon showing "Laptop battery is charged".

2010-09-27 Thread cshong
I tried the mainline kernel for Lucid, version 2.6.35-rc1, my Ubuntu
does not even boot with this version.

I also upgraded to the latest bios, still not work.

-- 
Either battery status icon not being shown, or the icon showing "Laptop battery 
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[Bug 541620] Re: Ralink RT3090 Wireless Not Supported in Lucid

2010-08-17 Thread cshong
I am using HP Mini 110 netbook with Ralink RT3090 wireless chipset.

I also faced this problem. However, I fixed it by downloading and
installing the latest driver from
http://www.ralinktech.com/support.php?s=2 .

Before building and installing the driver, you need to ensure the
packages "build-essential" (or at least GCC) are installed. If you did
not install it before, and cannot connect to the internet by using wired
LAN, you have windows and can boot to Windows, or you can access another
computer which can access internet, follow these steps:

1. Run Synaptic Package Manager, mark the package "build-essential", the other 
required packages will be automatically marked for you.
2. Then, in Synaptic Package Manager, click file -> Generate package download 
script, then save the generated script into either your USB Flash Drive or 
external hard disk drive.
3. If you can boot to Windows, and your windows can access internet, you open 
the generated script file, you will see a lot of URL inside the files. Paste 
those URL on your web browser or any download manager software to download the 
required packages. You can also open the script files and download the packages 
on another computer that can access internet.
4. Save all those downloaded packages into your USB Flash Drive or external 
hard disk drive.
5. Also download the RT3090 driver source files from the above website to your 
USB drive.
6. Back to the Ubuntu on your computer, run Synaptic Package Manager again, 
click File -> Add downloaded packages, then go to the directory of your 
downloaded packages, click OK. The packages will be installed. You can now 
proceed to build the new driver.
7. Extract the downloaded driver source files to any directory.
8. Open terminal, go to the directory where you extracted the files to, then 
run "sudo make" to build the driver.
9. Run "sudo make install".
10. Either restart the networking services or reboot your Ubuntu.
11. Enjoy your wireless internet.

-- 
Ralink RT3090 Wireless Not Supported in Lucid
https://bugs.launchpad.net/bugs/541620
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[Bug 604876] Re: Ubuntu not save brightness. The 'lower brightness' button on my netbook / laptop does not change gnome-power-manager setting.

2010-07-12 Thread cshong

** Attachment added: "BootDmesg.txt"
   http://launchpadlibrarian.net/51834674/BootDmesg.txt

** Attachment added: "CurrentDmesg.txt"
   http://launchpadlibrarian.net/51834675/CurrentDmesg.txt

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/51834676/Dependencies.txt

** Attachment added: "DevkitPower.txt"
   http://launchpadlibrarian.net/51834677/DevkitPower.txt

** Attachment added: "GConfNonDefault.txt"
   http://launchpadlibrarian.net/51834678/GConfNonDefault.txt

** Attachment added: "Lspci.txt"
   http://launchpadlibrarian.net/51834679/Lspci.txt

** Attachment added: "Lsusb.txt"
   http://launchpadlibrarian.net/51834680/Lsusb.txt

** Attachment added: "ProcCpuinfo.txt"
   http://launchpadlibrarian.net/51834681/ProcCpuinfo.txt

** Attachment added: "ProcInterrupts.txt"
   http://launchpadlibrarian.net/51834682/ProcInterrupts.txt

** Attachment added: "ProcModules.txt"
   http://launchpadlibrarian.net/51834683/ProcModules.txt

** Attachment added: "UdevDb.txt"
   http://launchpadlibrarian.net/51834684/UdevDb.txt

** Attachment added: "UdevLog.txt"
   http://launchpadlibrarian.net/51834685/UdevLog.txt

** Attachment added: "gnome-power-bugreport.txt"
   http://launchpadlibrarian.net/51834686/gnome-power-bugreport.txt

-- 
Ubuntu not save brightness. The 'lower brightness' button on my netbook / 
laptop does not change gnome-power-manager setting.
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[Bug 604876] [NEW] Ubuntu not save brightness. The 'lower brightness' button on my netbook / laptop does not change gnome-power-manager setting.

2010-07-12 Thread cshong
Public bug reported:

Binary package hint: gnome-power-manager

After install Ubuntu and boot into Ubuntu, the brightness of my laptop
monitor is 100%.

I press the 'lower brightness' button on my Netbook to reduce the
brightness. But, after reboot, it will be back to 100%.

The temporary workaround on this issue is to set the brightness by using
gnome-power-manager. Even I lower my brightness by pressing the button
on my netbook, the brightness does reduce but when I run gnome-power-
manager, the brightness setting in gnome-power-manager is 100%. I then
reduce set the brightness setting in gnome-power manager to lower value.
After I reboot, my netbook brightness did follow the gnome-power-
manager.

Please fix this bug. When I press the 'lower brightness' button on my
Netbook / Laptop, the gnome-power-manager's configuration should be
automatically updated, so that Ubuntu will boot with new brightness
setting.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: gnome-power-manager 2.30.0-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
Architecture: i386
Date: Tue Jul 13 11:47:16 2010
GnomeSessionIdleInhibited: No
GnomeSessionInhibitors: None
GnomeSessionSuspendInhibited: No
InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Release i386 (20100429.4)
MachineType: Hewlett-Packard HP Mini 110-3000
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=/dev/sda2 
loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: gnome-power-manager
dmi.bios.date: 05/26/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 148A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 79.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: 
dmi:bvnHewlett-Packard:bvrF.06:bd05/26/2010:svnHewlett-Packard:pnHPMini110-3000:pvr049010202B0011030:rvnHewlett-Packard:rn148A:rvr79.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Mini 110-3000
dmi.product.version: 049010202B0011030
dmi.sys.vendor: Hewlett-Packard

** Affects: gnome-power-manager (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 lucid ubuntu-une

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[Bug 577825] Re: Battery status either not being shown, or not accurate. showing "Laptop battery is charged".

2010-05-09 Thread cshong

** Attachment added: "Screenshot-Power Statistics - Device Profile.png"
   
http://launchpadlibrarian.net/48121709/Screenshot-Power%20Statistics%20-%20Device%20Profile.png

** Attachment added: "BootDmesg.txt"
   http://launchpadlibrarian.net/48120697/BootDmesg.txt

** Attachment added: "CurrentDmesg.txt"
   http://launchpadlibrarian.net/48120698/CurrentDmesg.txt

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/48120699/Dependencies.txt

** Attachment added: "DevkitPower.txt"
   http://launchpadlibrarian.net/48120700/DevkitPower.txt

** Attachment added: "GConfNonDefault.txt"
   http://launchpadlibrarian.net/48120701/GConfNonDefault.txt

** Attachment added: "Lspci.txt"
   http://launchpadlibrarian.net/48120702/Lspci.txt

** Attachment added: "Lsusb.txt"
   http://launchpadlibrarian.net/48120703/Lsusb.txt

** Attachment added: "ProcCpuinfo.txt"
   http://launchpadlibrarian.net/48120704/ProcCpuinfo.txt

** Attachment added: "ProcInterrupts.txt"
   http://launchpadlibrarian.net/48120705/ProcInterrupts.txt

** Attachment added: "ProcModules.txt"
   http://launchpadlibrarian.net/48120706/ProcModules.txt

** Attachment added: "UdevDb.txt"
   http://launchpadlibrarian.net/48120707/UdevDb.txt

** Attachment added: "UdevLog.txt"
   http://launchpadlibrarian.net/48120708/UdevLog.txt

** Attachment added: "gnome-power-bugreport.txt"
   http://launchpadlibrarian.net/48120709/gnome-power-bugreport.txt

** Summary changed:

- Battery status either not being shown, or not accurate. showing "Laptop 
battery is charged".
+ Either battery status icon not being shown, or the icon showing "Laptop 
battery is charged".

-- 
Either battery status icon not being shown, or the icon showing "Laptop battery 
is charged".
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[Bug 577825] [NEW] Either battery status icon not being shown, or the icon showing "Laptop battery is charged".

2010-05-09 Thread cshong
Public bug reported:

Binary package hint: gnome-power-manager

I am using Ubuntu 10.04.

I am not sure whether this bug really related to gnome-power-manager or
not. So, if wrong, please give me chance to correct it.

Under general tab in power management preferences (System -> Preferences
-> Power Management -> general), I had set the notification area to
"Only display an icon when charging or discharging". If I use battery to
power my computer without power adapter, no icon had been displayed on
the taskbar, same thing happen if I plug in my power adapter to charge
the battery.

If I set the notification area in System -> Preferences -> Power
Management -> general to "Always display an icon", a battery icon has
been displayed on the taskbar. But, doesn't matter I am charging or
discharging the battery, when I click on the battery icon, it will
display "Laptop battery is charged".

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: gnome-power-manager 2.30.0-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
Architecture: i386
Date: Sun May  9 20:45:44 2010
GnomeSessionIdleInhibited: No
GnomeSessionInhibitors: None
GnomeSessionSuspendInhibited: No
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Acer Aspire 4745G
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=/dev/sda3 
loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: gnome-power-manager
dmi.bios.date: 03/16/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: ZQ1
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: 
dmi:bvnINSYDE:bvrV1.04:bd03/16/2010:svnAcer:pnAspire4745G:pvrV1.04:rvnAcer:rnZQ1:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: Aspire 4745G
dmi.product.version: V1.04
dmi.sys.vendor: Acer

** Affects: gnome-power-manager (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 lucid

-- 
Either battery status icon not being shown, or the icon showing "Laptop battery 
is charged".
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[Bug 575783] Re: Cannot eject DVD/CD-ROM drive with the hotkey button

2010-05-06 Thread cshong
The latest mainline kernel causing freeze when booting Ubuntu.

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Cannot eject DVD/CD-ROM drive with the hotkey button
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[Bug 575783] Re: Cannot eject DVD/CD-ROM drive with the hotkey button

2010-05-06 Thread cshong
Reply to #2. I did install the latest kernel from
http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/current/ . After
that, my computer freeze if I boot Ubuntu with the new kernel.

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[Bug 575783] Re: Cannot eject DVD/CD-ROM drive with the hotkey button

2010-05-05 Thread cshong
Do you mean I need to download and install the generic version of Linux
kernel? Is it available in your repositories? If yes, in Synaptic
Package Manager, what I need to search for?

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[Bug 575783] Re: Cannot eject DVD/CD-ROM drive with the hotkey button

2010-05-05 Thread cshong

** Attachment added: "AlsaDevices.txt"
   http://launchpadlibrarian.net/47870688/AlsaDevices.txt

** Attachment added: "AplayDevices.txt"
   http://launchpadlibrarian.net/47870689/AplayDevices.txt

** Attachment added: "BootDmesg.txt"
   http://launchpadlibrarian.net/47870690/BootDmesg.txt

** Attachment added: "Card0.Amixer.values.txt"
   http://launchpadlibrarian.net/47870691/Card0.Amixer.values.txt

** Attachment added: "Card0.Codecs.codec.0.txt"
   http://launchpadlibrarian.net/47870692/Card0.Codecs.codec.0.txt

** Attachment added: "Card1.Codecs.codec.0.txt"
   http://launchpadlibrarian.net/47870693/Card1.Codecs.codec.0.txt

** Attachment added: "CurrentDmesg.txt"
   http://launchpadlibrarian.net/47870694/CurrentDmesg.txt

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/47870695/Dependencies.txt

** Attachment added: "IwConfig.txt"
   http://launchpadlibrarian.net/47870696/IwConfig.txt

** Attachment added: "Lspci.txt"
   http://launchpadlibrarian.net/47870697/Lspci.txt

** Attachment added: "Lsusb.txt"
   http://launchpadlibrarian.net/47870698/Lsusb.txt

** Attachment added: "PciMultimedia.txt"
   http://launchpadlibrarian.net/47870699/PciMultimedia.txt

** Attachment added: "ProcCpuinfo.txt"
   http://launchpadlibrarian.net/47870700/ProcCpuinfo.txt

** Attachment added: "ProcInterrupts.txt"
   http://launchpadlibrarian.net/47870701/ProcInterrupts.txt

** Attachment added: "ProcModules.txt"
   http://launchpadlibrarian.net/47870702/ProcModules.txt

** Attachment added: "RfKill.txt"
   http://launchpadlibrarian.net/47870703/RfKill.txt

** Attachment added: "UdevDb.txt"
   http://launchpadlibrarian.net/47870704/UdevDb.txt

** Attachment added: "UdevLog.txt"
   http://launchpadlibrarian.net/47870705/UdevLog.txt

** Attachment added: "WifiSyslog.txt"
   http://launchpadlibrarian.net/47870706/WifiSyslog.txt

** Description changed:

  I am using Ubuntu 10.04 LTS.
  
  Please do not confuse with bug #569994, as there are some different
  stories.
  
  I am using Acer Aspire 4745G laptop. There is no eject button on my DVD
  drive. The eject hotkey button are located at the top right of the
  laptop keyboard. The button does not work in Ubuntu. The "eject" command
  does eject the drive.
  
  I followed step-by-step troubleshooting in
  https://wiki.ubuntu.com/Hotkeys/Troubleshooting for hotkeys
  troubleshooting, under "Step-by-step Troubleshooting". I tested whether
  there is ACPI event or KeyPress event for the eject button. But, the
  result show that there is neither an KeyPress nor ACPI event. According
  to step no. 6b, it may be a kernel bug. So, I reported this bug.
  
  If you need more information, or have any comments, please leave it
  here.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 10.04
  Package: linux-image-2.6.32-21-generic 2.6.32-21.32
  Regression: No
- Reproducible: Yes
+ Reproducible: Yes (on Acer Aspire 4745G)
  ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
  Uname: Linux 2.6.32-21-generic i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
  Architecture: i386
  ArecordDevices:
-   List of CAPTURE Hardware Devices 
-  card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
-Subdevices: 1/1
-Subdevice #0: subdevice #0
+   List of CAPTURE Hardware Devices ****
+  card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
+    Subdevices: 1/1
+    Subdevice #0: subdevice #0
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC0:  cshong 1581 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  cshong 1581 F pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
-  Card hw:0 'Intel'/'HDA Intel at 0x9c50 irq 22'
-Mixer name : 'Realtek ALC269'
-Components : 'HDA:10ec0269,10250357,00100100'
-Controls  : 16
-Simple ctrls  : 9
+  Card hw:0 'Intel'/'HDA Intel at 0x9c50 irq 22'
+    Mixer name : 'Realtek ALC269'
+    Components : 'HDA:10ec0269,10250357,00100100'
+    Controls  : 16
+    Simple ctrls  : 9
  Card1.Amixer.info:
-  Card hw:1 'Generic'/'HD-Audio Generic at 0x9c42 irq 17'
-Mixer name : 'ATI R6xx HDMI'
-Components : 'HDA:1002aa01,00aa0100,00100200'
-Controls  : 4
-Simple ctrls  : 1
+  Card hw:1 'Generic'/'HD-Audio Generic at 0x9c42 irq 17'
+    Mixer name : 'ATI R6xx HDMI'
+    Components : 'HDA:1002aa01,00aa0100,00100200'
+    Controls  : 4
+    Simple ctrls  : 1
  Card1.Amixer.values:
-  Simple mixer control 'IEC958',0
-Capabilities: pswitch 

[Bug 575783] [NEW] Cannot eject DVD/CD-ROM drive with the hotkey button

2010-05-05 Thread cshong
Public bug reported:

I am using Ubuntu 10.04 LTS.

Please do not confuse with bug #569994, as there are some different
stories.

I am using Acer Aspire 4745G laptop. There is no eject button on my DVD
drive. The eject hotkey button are located at the top right of the
laptop keyboard. The button does not work in Ubuntu. The "eject" command
does eject the drive.

I followed step-by-step troubleshooting in
https://wiki.ubuntu.com/Hotkeys/Troubleshooting for hotkeys
troubleshooting, under "Step-by-step Troubleshooting". I tested whether
there is ACPI event or KeyPress event for the eject button. But, the
result show that there is neither an KeyPress nor ACPI event. According
to step no. 6b, it may be a kernel bug. So, I reported this bug.

If you need more information, or have any comments, please leave it
here.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-21-generic 2.6.32-21.32
Regression: No
Reproducible: Yes (on Acer Aspire 4745G)
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
  List of CAPTURE Hardware Devices 
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC0:  cshong 1581 F pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x9c50 irq 22'
   Mixer name   : 'Realtek ALC269'
   Components   : 'HDA:10ec0269,10250357,00100100'
   Controls  : 16
   Simple ctrls  : 9
Card1.Amixer.info:
 Card hw:1 'Generic'/'HD-Audio Generic at 0x9c42 irq 17'
   Mixer name   : 'ATI R6xx HDMI'
   Components   : 'HDA:1002aa01,00aa0100,00100200'
   Controls  : 4
   Simple ctrls  : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed May  5 20:56:03 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Acer Aspire 4745G
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=/dev/sda3 
loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
SourcePackage: linux
dmi.bios.date: 03/16/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: ZQ1
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: 
dmi:bvnINSYDE:bvrV1.04:bd03/16/2010:svnAcer:pnAspire4745G:pvrV1.04:rvnAcer:rnZQ1:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: Aspire 4745G
dmi.product.version: V1.04
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386 lucid needs-upstream-testing

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Cannot eject DVD/CD-ROM drive with the hotkey button
https://bugs.launchpad.net/bugs/575783
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[Bug 569994] Re: eject hotkey fails to eject cd on gnome lucid

2010-05-04 Thread cshong
Hello! Are you sure this bug related to gnome-settings-daeemon?

I found that this bug also affect Kubuntu 10.04.

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[Bug 569994] Dependencies.txt

2010-05-02 Thread cshong
apport information

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/47457866/Dependencies.txt

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[Bug 569994] Re: eject hotkey fails to eject cd on gnome lucid

2010-05-02 Thread cshong
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Package: gnome-settings-daemon 2.30.0-0ubuntu6
PackageArchitecture: i386
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare


** Tags added: apport-collected

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[Bug 569994] Re: eject hotkey fails to eject cd on gnome lucid

2010-05-02 Thread cshong
This bug affect me. I am using Acer Aspire 4745G. If anyone need any
information about my computer, please do not hestitate to give comments
here.

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[Bug 490204] Re: Freeze during restarting

2010-01-31 Thread cshong
Yes. The problem still exist after updating.

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[Bug 490204] Re: Freeze during restarting

2010-01-30 Thread cshong
I will try updating now. I will let you know as soon as possible.

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[Bug 490204] Re: Freeze during restarting

2009-12-05 Thread cshong
** Description changed:

  Iam using Ubuntu 9.10. Before this, I installed Ubuntu 9.04 via Wubi and
  upgraded from Ubuntu 9.04 to 9.10 on my laptop through alternate CD.
  Then I updated my Ubuntu 9.10 by using Update Manager. After update, the
  problem of error "Buffer i/o error on device loop0 logical block xx"
  was resolved, but new problem arrived.
  
  When i try to restart my Ubuntu, It shows the Ubuntu shut down screen,
  then my laptop totally freeze, with the following conditions:
  
  1. My laptop monitor turned black (or turned off automatically).
  
  2. My USB mouse and external USB 2.5 portable Hard Disk Drive's power
  were turned off by the system automatically.
  
  3. The laptop still on and the USB Cooler Fan still working, but freeze
  and not restarting.
  
  To get rid of the freeze, I have to turn off my laptop, then turn on
  again.
  
  If you require more information, please reply.
  
  Additional information:
  
  My laptop is a fully ACPI based laptop. Booting Ubuntu with "acpi=off"
  command can temporary fix the problem, but it will cause other problem
  such as my internal WiFi adapter cannot be enabled and the volume
- control button cannot be used. So, I mush use normal booting and CANNOT
+ control button cannot be used. So, I must use normal booting and CANNOT
  use "acpi=off" command.

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[Bug 490204] Re: Freeze during restarting

2009-12-03 Thread cshong
I added some information in the description above, please read it under
"Additional information:".

** Description changed:

  Iam using Ubuntu 9.10. Before this, I installed Ubuntu 9.04 via Wubi and
  upgraded from Ubuntu 9.04 to 9.10 on my laptop through alternate CD.
  Then I updated my Ubuntu 9.10 by using Update Manager. After update, the
  problem of error "Buffer i/o error on device loop0 logical block xx"
  was resolved, but new problem arrived.
  
  When i try to restart my Ubuntu, It shows the Ubuntu shut down screen,
  then my laptop totally freeze, with the following conditions:
  
  1. My laptop monitor turned black (or turned off automatically).
  
  2. My USB mouse and external USB 2.5 portable Hard Disk Drive's power
  were turned off by the system automatically.
  
  3. The laptop still on and the USB Cooler Fan still working, but freeze
  and not restarting.
  
  To get rid of the freeze, I have to turn off my laptop, then turn on
  again.
  
  If you require more information, please reply.
+ 
+ Additional information:
+ 
+ My laptop is a fully ACPI based laptop. Booting Ubuntu with "acpi=off"
+ command can temporary fix the problem, but it will cause other problem
+ such as my internal WiFi adapter cannot be enabled and the volume
+ control button cannot be used. So, I mush use normal booting and CANNOT
+ use "acpi=off" command.

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[Bug 490204] WifiSyslog.txt

2009-12-03 Thread cshong

** Attachment added: "WifiSyslog.txt"
   http://launchpadlibrarian.net/36420725/WifiSyslog.txt

** Changed in: linux (Ubuntu)
   Status: Incomplete => New

** Tags added: apport-collected

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[Bug 490204] UdevLog.txt

2009-12-03 Thread cshong

** Attachment added: "UdevLog.txt"
   http://launchpadlibrarian.net/36420721/UdevLog.txt

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[Bug 490204] UdevDb.txt

2009-12-03 Thread cshong

** Attachment added: "UdevDb.txt"
   http://launchpadlibrarian.net/36420720/UdevDb.txt

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[Bug 490204] ProcModules.txt

2009-12-03 Thread cshong

** Attachment added: "ProcModules.txt"
   http://launchpadlibrarian.net/36420719/ProcModules.txt

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[Bug 490204] ProcInterrupts.txt

2009-12-03 Thread cshong

** Attachment added: "ProcInterrupts.txt"
   http://launchpadlibrarian.net/36420718/ProcInterrupts.txt

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[Bug 490204] ProcCpuinfo.txt

2009-12-03 Thread cshong

** Attachment added: "ProcCpuinfo.txt"
   http://launchpadlibrarian.net/36420717/ProcCpuinfo.txt

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[Bug 490204] PciMultimedia.txt

2009-12-03 Thread cshong

** Attachment added: "PciMultimedia.txt"
   http://launchpadlibrarian.net/36420715/PciMultimedia.txt

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[Bug 490204] Lspci.txt

2009-12-03 Thread cshong

** Attachment added: "Lspci.txt"
   http://launchpadlibrarian.net/36420711/Lspci.txt

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[Bug 490204] IwConfig.txt

2009-12-03 Thread cshong

** Attachment added: "IwConfig.txt"
   http://launchpadlibrarian.net/36420708/IwConfig.txt

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[Bug 490204] CurrentDmesg.txt

2009-12-03 Thread cshong

** Attachment added: "CurrentDmesg.txt"
   http://launchpadlibrarian.net/36420707/CurrentDmesg.txt

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[Bug 490204] Card0.Codecs.codec97.0.ac97.0.0.regs.txt

2009-12-03 Thread cshong

** Attachment added: "Card0.Codecs.codec97.0.ac97.0.0.regs.txt"
   
http://launchpadlibrarian.net/36420706/Card0.Codecs.codec97.0.ac97.0.0.regs.txt

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[Bug 490204] Card0.Codecs.codec97.0.ac97.0.0.txt

2009-12-03 Thread cshong

** Attachment added: "Card0.Codecs.codec97.0.ac97.0.0.txt"
   http://launchpadlibrarian.net/36420705/Card0.Codecs.codec97.0.ac97.0.0.txt

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[Bug 490204] Card0.Amixer.values.txt

2009-12-03 Thread cshong

** Attachment added: "Card0.Amixer.values.txt"
   http://launchpadlibrarian.net/36420701/Card0.Amixer.values.txt

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