Public bug reported:
I've had lots of problems since installing 12.04, but managed to work
around most of them and install fixes whenever they were finally
released. It probably would have sped things up a great deal however, if
apport had been there to help me. Unfortunately it hasn't about 80% of
the time.
Apport often pops up to ask me about a "system error" of one kind or
another, and if I'd like to file a bug report. Most often I say yes,
leave the box checked and click continue.
Apport gets through the "gathering information" phase, and asks for
final confirmation to send the report, while informing me that I will be
taken to launchpad to provide further details.
I never get taken to launchpad.
The bug report is never filed.
The gathered info is probably lost.
This is happening MOST OF THE TIME with bugs caught by apport. On at
least one occasion I was able to find the bundle of info apport
collected wherein I discovered that reporting the bug had been cancelled
for some reason.
1. I would REALLY like to be informed when my bug report will be denied
and WHY.
2. Apport should never refuse to file a bug report, ever. That is
extremely discouraging to helpless users who are experiencing real
problems when the computer says "Sorry, no I just won't help you." which
is exactly what apport is saying when it won't file a bug. At the very
least apport should lead the user through steps to get the bug ready for
reporting or to find an already reported bug like what they are
experiencing.
I have noticed a disturbing trend in Launchpad to dismiss inconvienient bugs.
This is a rather inconvenient bug, as fixing it may mean a lot of new
bug reports.
It also means more satisfied users.
Do not let this bug suffer the fate of bug 178398 or bug 313436.
Both bugs closed for lack of information and lack of response from the reporter.
Whoever reported those bugs probably gave up on Ubuntu and went
elswhere.
This is not an invalid or unimportant bug.
It is a real bug, and it is critical.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: apport 2.0.1-0ubuntu12
ProcVersionSignature: Ubuntu 3.5.0-8.8-generic 3.5.0
Uname: Linux 3.5.0-8-generic x86_64
NonfreeKernelModules: nvidia
ApportLog:
ApportVersion: 2.0.1-0ubuntu12
Architecture: amd64
Date: Wed Aug 15 14:30:56 2012
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120407)
PackageArchitecture: all
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: apport (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug precise running-unity
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https://bugs.launchpad.net/bugs/1036965
Title:
Apport silently fails to file bug reports
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