[Bug 1054045] Re: Firefox crashes when CkeckPoint VPN session expires
David Lee Lambert, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1 If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit. If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line: gksudo gedit /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and try to file the crash report again via: ubuntu-bug /var/crash/_my_crash_report.crash Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided. I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: firefox (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1054045 Title: Firefox crashes when CkeckPoint VPN session expires To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1054045/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1054045] Re: Firefox crashes when CkeckPoint VPN session expires
apport information
** Tags added: apport-collected
** Description changed:
I use a browser-based (Java applet-launched) VPN client, "CheckPoint
SSL Network Extender", to connect to a certain VPN. The server is
configured to time my session out after a certain number of hours.
When I don't log out before then, and come back later, I get a message
"User Authentication Expired"; when I click "OK" or "Cancel" to that,
Firefox crashes and brings up the crash reporter. Sometimes when I come
in after session timeout, it has already crashed. Here's the "Details"
output from the crash reporter:
Add-ons:
{A5C87640-F7CF-11DA-974D-0800200C9A66}:0.3.0,ubu...@ubuntu.com:2.1.1,langpack-en...@firefox.mozilla.org:15.0.1,langpack-es...@firefox.mozilla.org:15.0.1,langpack-es...@firefox.mozilla.org:15.0.1,langpack-bn...@firefox.mozilla.org:15.0.1,langpack-bn...@firefox.mozilla.org:15.0.1,langpack...@firefox.mozilla.org:15.0.1,langpack-es...@firefox.mozilla.org:15.0.1,langpack-es...@firefox.mozilla.org:15.0.1,langpack-pt...@firefox.mozilla.org:15.0.1,langpack-en...@firefox.mozilla.org:15.0.1,langpack-pt...@firefox.mozilla.org:15.0.1,langpack...@firefox.mozilla.org:15.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1
BuildID: 20120907230839
CrashTime: 1348203328
EMCheckCompatibility: true
Email: dav...@lmert.com
FramePoisonBase: f0dea000
FramePoisonSize: 4096
InstallTime: 1347375694
Notes: GLXtest process failed (exited with status 1): GLX version older than
the required 1.3
WebGL? WebGL-
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 58424
StartupTime: 1348145415
Theme: classic/1.0
Throttleable: 1
URL: https://[***]/sslvpn/Portal/Main
Vendor: Mozilla
Version: 15.0.1
- This report also contains technical information about the state of the
- application when it crashed.
+ This report also contains technical information about the state of the
application when it crashed.
+ ---
+ Architecture: i386
+ BuildID: 20121129170341
+ DistroRelease: Ubuntu 10.04
+ NonfreeKernelModules: wl
+ Package: firefox 17.0.1+build1-0ubuntu0.10.04.1
+ PackageArchitecture: i386
+ PrefSources: prefs.js
+ ProcEnviron:
+ LC_CTYPE=en_US.UTF-8
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 2.6.32-42.96-generic 2.6.32.59+drm33.24
+ Profiles: Profile0 (Default) - LastVersion=17.0.1/20121129170341 (In use)
+ Tags: lucid
+ Uname: Linux 2.6.32-42-generic i686
+ UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare webadmin
** Attachment added: "Dependencies.txt"
https://bugs.edge.launchpad.net/bugs/1054045/+attachment/3475412/+files/Dependencies.txt
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https://bugs.launchpad.net/bugs/1054045
Title:
Firefox crashes when CkeckPoint VPN session expires
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[Bug 1054045] Re: Firefox crashes when CkeckPoint VPN session expires
[Expired for firefox (Ubuntu) because there has been no activity for 60 days.] ** Changed in: firefox (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1054045 Title: Firefox crashes when CkeckPoint VPN session expires To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1054045/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1054045] Re: Firefox crashes when CkeckPoint VPN session expires
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1054045 When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Changed in: firefox (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1054045 Title: Firefox crashes when CkeckPoint VPN session expires To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1054045/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1054045] Re: Firefox crashes when CkeckPoint VPN session expires
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: firefox (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1054045 Title: Firefox crashes when CkeckPoint VPN session expires To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1054045/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
