[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-03-11 Thread Joseph Salisbury
*** This bug is a duplicate of bug 1039143 ***
https://bugs.launchpad.net/bugs/1039143

** This bug has been marked a duplicate of bug 1039143
   046d:c52b USB3 port Logitech mouse using unifying receiver not detected

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-11 Thread Robert John Bowles
Hi Julian

Thanks for getting back to me.

Following advice received earlier from Christian Lamparter, I have 
already submitted the report to linux-input.

Best Wishes   Bob Bowles

On 11/02/13 01:26, Julian Calaby wrote:

> Hi Bob,
>
> This isn't the correct place to ask about this hardware, this is for
> wireless devices that use WiFi or bluetooth, not wireless keyboard /
> mice solutions. You should ask questions about keyboards and mice on
> the linux-input list. (CC'd)
>
> On Sun, Feb 10, 2013 at 9:31 PM, Bob Bowles  wrote:
>> bob@bobDell:/$ # Launchpad Short Description:
>> 046d:c52b Problems using Logitech Unifying Receiver
> While I'm familiar with the hardware (I have it working flawlessly on
> a couple of my computers) I don't really have any experience debugging
> issues with it.
>
> Hopefully someone on the linux-input list will be able to help you.
>
>> bob@bobDell:/$ # Launchpad Long Description:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082
>>
>> Commit that caused the regression 534a7b8e10ec55d9f521e68c20dbb3634c25b98a.
>>
>> I recently purchased a new Logitech K350 keyboard (UK layout) and M505
>> mouse, both of which use the Logitech Unifying Receiver. I 'paired' the
>> keyboard and mouse to the receiver by using the proprietary Logitech
>> 'Setpoint' software on a friend's computer running Windows XP. On their
>> computer, the receiver, keyboard and mouse worked perfectly.
>>
>> I then moved the receiver to my own computer, a new Dell Inspiron 7520 SE
>> running under Ubuntu 12.04.1. I tried with no success to get the keyboard
>> and mouse to work by repeatedly unplugging and re-plugging the receiver, and
>> by re-booting the machine.
>>
>> I experimented with solutions posted on the web, in particular in this
>> thread on Ask Ubuntu
>> (http://askubuntu.com/questions/128345/logitech-m515-does-not-work-after-upgrade-to-12-04/202627#202627).
>> The accepted answer did not solve my problem.
>>
>> WORKAROUND:
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415472/+files/mousefix
>> running this workaround script on the command line enabled the receiver. I
>> added the script to crontab as suggested. The script does not cause the
>> receiver to work after a reboot, but I found that a single unplug/replug
>> cycle was now sufficient to restore operation of the keyboard and mouse.
>>
>> Potential duplicate of
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1039143 .
>>
>>
>> bob@bobDell:/$ # KEYWORDS:
>> kernel usb3 logitech
>>
>>
>> bob@bobDell:/$
>> bob@bobDell:/$ # Kernel Version:
>> bob@bobDell:/$ cat /proc/version
>> Linux version 3.8.0-030800rc6-generic (root@gomeisa) (gcc version 4.6.3
>> (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201301312135 SMP Fri Feb 1 02:36:25 UTC
>> 2013
>>
>>
>> bob@bobDell:/$
>> bob@bobDell:/$ # Oops... message: N/A
>>
>>
>> bob@bobDell:/$
>> bob@bobDell:/$ # Script to reproduce:
>> bob@bobDell:/$ # No script. These are the steps:
>> bob@bobDell:/$ # 1) Ensure Logitech Unifying Receiver is plugged into a USB3
>> port (on this computer ALL ports are USB3)
>> bob@bobDell:/$ # 2) Boot the computer
>> bob@bobDell:/$ # 3) Attempt to use the Logitech keyboard or mouse at the
>> Ubuntu login screen
>> bob@bobDell:/$ # EXPECTED OUTCOME: the keyboard/mouse should work.
>> bob@bobDell:/$ # OBSERVED OUTCOME: the keyboard/mouse do not work.
>> bob@bobDell:/$ # NB 1: The Logitech Receiver must be pre-configured to be
>> paired with the keyboard/mouse. This can be most easily done on a Windows
>> system. Correct functioning of the receiver/keyboard/mouse can be checked
>> prior to the above test by using on a Windows system, or testing them on
>> another computer with USB2 ports.
>> bob@bobDell:/$ # NB 2: This is an INTERMITTENT failure; frequency of failure
>> is approximately 90% or more of trials.
>>
>>
>> bob@bobDell:/$
>> bob@bobDell:/$ # Environment:
>> bob@bobDell:/$ lsb_release -rd
>> Description:Ubuntu 12.04.2 LTS
>> Release:12.04
>>
>>
>> bob@bobDell:/$
>> bob@bobDell:/$ # Software (NB Headers not installed):
>> root@bobDell:/usr/src/linux-headers-3.8.0-030800rc6-generic/scripts# sh
>> ver_linux
>> sh: 0: Can't open ver_linux
>>
>>
>> root@bobDell:/#
>> root@bobDell:/# # Module information:
>> root@bobDell:/# cat /proc/modules
>> hid_logitech_dj 18767 0 - Live 0xa04b5000
>> bnep 18258 2 - Live 0xa05bc000
>> parport_pc 32866 0 - Live 0xa05ac000
>> rfcomm 47864 16 - Live 0xa018f000
>> ppdev 17113 0 - Live 0xa0189000
>> binfmt_misc 17540 1 - Live 0xa01a
>> joydev 17613 0 - Live 0xa03ef000
>> coretemp 13596 0 - Live 0xa040a000
>> snd_hda_codec_hdmi 37223 1 - Live 0xa03ff000
>> kvm_intel 137899 0 - Live 0xa08d8000
>> kvm 451836 1 kvm_intel, Live 0xa069c000
>> arc4 12573 2 - Live 0xa040f000
>> snd_hda_codec_conexant 62464 1 - Live 0xa068b000
>> snd_hda_intel 44339 3 - Live 0xa04a9000
>> i915 616318 3

[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-10 Thread Robert John Bowles
Text of bug report to kernel.org (NB cc email to Launchpad failed):

bob@bobDell:/$ # Launchpad Short Description:
046d:c52b Problems using Logitech Unifying Receiver


bob@bobDell:/$ # Launchpad Long Description:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082

Commit that caused the regression
534a7b8e10ec55d9f521e68c20dbb3634c25b98a.

I recently purchased a new Logitech K350 keyboard (UK layout) and M505
mouse, both of which use the Logitech Unifying Receiver. I 'paired' the
keyboard and mouse to the receiver by using the proprietary Logitech
'Setpoint' software on a friend's computer running Windows XP. On their
computer, the receiver, keyboard and mouse worked perfectly.

I then moved the receiver to my own computer, a new Dell Inspiron 7520
SE running under Ubuntu 12.04.1. I tried with no success to get the
keyboard and mouse to work by repeatedly unplugging and re-plugging the
receiver, and by re-booting the machine.

I experimented with solutions posted on the web, in particular in this
thread on Ask Ubuntu
(http://askubuntu.com/questions/128345/logitech-m515-does-not-work-
after-upgrade-to-12-04/202627#202627). The accepted answer did not solve
my problem.

WORKAROUND:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415472/+files/mousefix
running this workaround script on the command line enabled the receiver.
I added the script to crontab as suggested. The script does not cause
the receiver to work after a reboot, but I found that a single
unplug/replug cycle was now sufficient to restore operation of the
keyboard and mouse.

Potential duplicate of
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1039143 .


bob@bobDell:/$ # KEYWORDS: 
kernel usb3 logitech


bob@bobDell:/$ 
bob@bobDell:/$ # Kernel Version:
bob@bobDell:/$ cat /proc/version
Linux version 3.8.0-030800rc6-generic (root@gomeisa) (gcc version 4.6.3 
(Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201301312135 SMP Fri Feb 1 02:36:25 UTC 2013


bob@bobDell:/$ 
bob@bobDell:/$ # Oops... message: N/A


bob@bobDell:/$ 
bob@bobDell:/$ # Script to reproduce:
bob@bobDell:/$ # No script. These are the steps:
bob@bobDell:/$ # 1) Ensure Logitech Unifying Receiver is plugged into a USB3 
port (on this computer ALL ports are USB3)
bob@bobDell:/$ # 2) Boot the computer
bob@bobDell:/$ # 3) Attempt to use the Logitech keyboard or mouse at the Ubuntu 
login screen
bob@bobDell:/$ # EXPECTED OUTCOME: the keyboard/mouse should work.
bob@bobDell:/$ # OBSERVED OUTCOME: the keyboard/mouse do not work.
bob@bobDell:/$ # NB 1: The Logitech Receiver must be pre-configured to be 
paired with the keyboard/mouse. This can be most easily done on a Windows 
system. Correct functioning of the receiver/keyboard/mouse can be checked prior 
to the above test by using on a Windows system, or testing them on another 
computer with USB2 ports.
bob@bobDell:/$ # NB 2: This is an INTERMITTENT failure; frequency of failure is 
approximately 90% or more of trials.


bob@bobDell:/$ 
bob@bobDell:/$ # Environment:
bob@bobDell:/$ lsb_release -rd
Description:Ubuntu 12.04.2 LTS
Release:12.04


bob@bobDell:/$ 
bob@bobDell:/$ # Software (NB Headers not installed):
root@bobDell:/usr/src/linux-headers-3.8.0-030800rc6-generic/scripts# sh 
ver_linux 
sh: 0: Can't open ver_linux


root@bobDell:/# 
root@bobDell:/# # Module information:
root@bobDell:/# cat /proc/modules
hid_logitech_dj 18767 0 - Live 0xa04b5000
bnep 18258 2 - Live 0xa05bc000
parport_pc 32866 0 - Live 0xa05ac000
rfcomm 47864 16 - Live 0xa018f000
ppdev 17113 0 - Live 0xa0189000
binfmt_misc 17540 1 - Live 0xa01a
joydev 17613 0 - Live 0xa03ef000
coretemp 13596 0 - Live 0xa040a000
snd_hda_codec_hdmi 37223 1 - Live 0xa03ff000
kvm_intel 137899 0 - Live 0xa08d8000
kvm 451836 1 kvm_intel, Live 0xa069c000
arc4 12573 2 - Live 0xa040f000
snd_hda_codec_conexant 62464 1 - Live 0xa068b000
snd_hda_intel 44339 3 - Live 0xa04a9000
i915 616318 3 - Live 0xa05d3000
radeon 956896 0 - Live 0xa04c1000
snd_hda_codec 141461 3 snd_hda_codec_hdmi,snd_hda_codec_conexant,snd_hda_intel, 
Live 0xa0485000
ghash_clmulni_intel 13259 0 - Live 0xa04bc000
aesni_intel 55495 0 - Live 0xa0476000
iwldvm 249055 0 - Live 0xa0438000
snd_hwdep 13668 1 snd_hda_codec, Live 0xa03fa000
snd_pcm 102477 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec, Live 
0xa041d000
ablk_helper 13597 1 aesni_intel, Live 0xa02d7000
cryptd 20501 3 ghash_clmulni_intel,aesni_intel,ablk_helper, Live 
0xa02cc000
snd_seq_midi 13324 0 - Live 0xa0298000
snd_rawmidi 30417 1 snd_seq_midi, Live 0xa0414000
mac80211 613116 1 iwldvm, Live 0xa0358000
lrw 13294 1 aesni_intel, Live 0xa017b000
ttm 84051 1 radeon, Live 0xa0342000
rts5139 351018 0 - Live 0xa02eb000 (C)
snd_seq_midi_event 14899 1 snd_seq_midi, Live 0xa00c3000

[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-06 Thread Christopher M. Penalver
Robert John Bowles, the issue you are reporting is an upstream one.
Could you please report this problem through the appropriate channel by
following the instructions _verbatim_ at
https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream
?

Thank you for your understanding.

** Description changed:

+ Commit that caused the regression
+ 534a7b8e10ec55d9f521e68c20dbb3634c25b98a.
+ 
  I recently purchased a new Logitech K350 keyboard (UK layout) and M505
  mouse, both of which use the Logitech Unifying Receiver. I 'paired' the
  keyboard and mouse to the receiver by using the proprietary Logitech
  'Setpoint' software on a friend's computer running Windows XP. On their
  computer, the receiver, keyboard and mouse worked perfectly.
  
  I then moved the receiver to my own computer, a new Dell Inspiron 7520
  SE running under Ubuntu 12.04.1. I tried with no success to get the
  keyboard and mouse to work by repeatedly unplugging and re-plugging the
  receiver, and by re-booting the machine.
  
  I experimented with solutions posted on the web, in particular in this
  thread on Ask Ubuntu
  (http://askubuntu.com/questions/128345/logitech-m515-does-not-work-
  after-upgrade-to-12-04/202627#202627). The accepted answer did not solve
  my problem.
  
  WORKAROUND:
  
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415472/+files/mousefix
  running this workaround script on the command line enabled the receiver.
  I added the script to crontab as suggested. The script does not cause
  the receiver to work after a reboot, but I found that a single
  unplug/replug cycle was now sufficient to restore operation of the
  keyboard and mouse.
  
  Potential duplicate of
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1039143 .
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-32-generic 3.2.0-32.51
  ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
  Uname: Linux 3.2.0-32-generic x86_64
  NonfreeKernelModules: fglrx
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu14
  Architecture: amd64
  ArecordDevices:
    List of CAPTURE Hardware Devices 
   card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  bob1987 F pulseaudio
  CRDA:
   country DE:
    (2400 - 2483 @ 40), (N/A, 20)
    (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
    (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
    (5470 - 5725 @ 40), (N/A, 26), DFS
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xc161 irq 47'
     Mixer name : 'Intel PantherPoint HDMI'
     Components : 'HDA:14f1506e,10280572,0013 
HDA:80862806,80860101,0010'
     Controls  : 25
     Simple ctrls  : 12
  Date: Sat Oct 27 14:28:16 2012
  HibernationDevice: RESUME=UUID=ff03d603-a284-462d-9451-fc56344430f4
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 
(20120823.1)
  MachineType: Dell Inc. Inspiron 7520
  ProcEnviron:
   LANGUAGE=en_GB:en
   TERM=xterm
   PATH=(custom, user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic 
root=UUID=31a3cccd-851f-461b-8918-bee5a4814e66 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-32-generic N/A
   linux-backports-modules-3.2.0-32-generic  N/A
   linux-firmware1.79.1
  SourcePackage: linux
  StagingDrivers: rts5139 mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/13/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A05
  dmi.board.name: 0PXH02
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A05
  dmi.modalias: 
dmi:bvnDellInc.:bvrA05:bd08/13/2012:svnDellInc.:pnInspiron7520:pvrA05:rvnDellInc.:rn0PXH02:rvrA00:cvnDellInc.:ct8:cvrA05:
  dmi.product.name: Inspiron 7520
  dmi.product.version: A05
  dmi.sys.vendor: Dell Inc.

** Tags added: cherry-pick

** Tags added: bisect-done

** Changed in: linux (Ubuntu)
   Status: Incomplete => Triaged

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Title:
  046d:c52b Problems using Logitech Unifying Receiver

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-06 Thread Robert John Bowles
Christopher M. Penalver, here are the results of the test of the
3.0.0-custom2+ kernel, over 20 trials:

Pass 3; Fail 17

This looks very similar to the result for the Raring 3.8.0-rc6 kernel.

It is not clear if there is a statistically significant difference from
using the current Precise 3.2.0-37 kernel; although my test reported
above noted Pass/Fail of 0/10 I have seen _occasionally_ using the
3.2.0-37 kernel that it can boot with the Logitech receiver operational,
without the 'mousefix'; this does appear to be very rare, and getting
accurate statistics rather than anecdotal evidence would be very
tedious. I estimate each test run would require at least 50 reboots.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-05 Thread Christopher M. Penalver
Robert John Bowles, thank you for testing the newest mainline kernel. Could you 
please execute the following, boot into the generated kernel, and report the 
results:
cd ~/Desktop && git clone 
git://git.kernel.org/pub/scm/linux/kernel/git/stable/linux-stable.git 
linux-stable && cd linux-stable && git checkout 
534a7b8e10ec55d9f521e68c20dbb3634c25b98a && cp /boot/config-`uname -r` .config 
&& yes '' | make oldconfig && make-kpkg clean && CONCURRENCY_LEVEL=`getconf 
_NPROCESSORS_ONLN` fakeroot make-kpkg --initrd --append-to-version=-custom2 
kernel_image kernel_headers && cd .. && sudo dpkg -i *.deb

** Tags removed: kernel-bug-exists-upstream-3.4.0-rc6

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-05 Thread Robert John Bowles
v3.8.0-cr6 test results: Total tests 20. Pass 2, Fail 18

It is not clear to me if the 2 passes are statistically significant, but
they are the reason I did the test 20 times rather than 10. So, it seems
that the 2 passes out of a total of 20 tests represent no real
improvement. I am recording this as a 'fail' in the tags.

** Tags added: kernel-bug-exists-upstream-3.8.0-rc6

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-05 Thread Christopher M. Penalver
Raring John Bowles, it is ok to test in Precise http://kernel.ubuntu.com
/~kernel-ppa/mainline/v3.8-rc6-raring/ .

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-05 Thread Robert John Bowles
Christopher M. Penalver, will a Raring kernel work with a Precise
installation - I am still using Ubuntu 12.04? I assumed not, which is
why I tested the 3.4.0-rc6 kernel.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-04 Thread Christopher M. Penalver
Robert John Bowles, did you test the newest mainline kernel available ->
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc6-raring/ ? If not,
could you please do this and report on the results?

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-04 Thread Robert John Bowles
NB 2) Although I used the amd64 deb files, when I checked what was
installed, the upstream kernel was marked as '32-bit'. I am not  sure if
this was just a documentation error or if the kernel was genuinely
32-bit. Everything else seemed to work, so I think it must have been a
documentation issue in the upstream deb file.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-04 Thread Robert John Bowles
Christopher M. Penalver, I tested the upstream kernel 3.4.0-030400rc6
using the same procedure as with the custom kernel. The test failed
10/10 times.

NB in order to install the upstream kernel I had to remove the custom
AMD graphics drivers and Broadcom wireless drivers I had been using,
also non-standard VirtualBox packages (v4.2.6 from the ricotz1 ppa). I
have no reason to believe this would have changed the outcome, in
particular since the behavior of the 3.2.0.37 kernel w.r.t. the Logitech
receiver was identical without the custom drivers and packages.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-04 Thread Robert John Bowles
** Tags removed: needs-upstream-testing
** Tags added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.4.0-rc6

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-03 Thread Christopher M. Penalver
Robert John Bowles, thank you for testing the requested kernel. It
reverted commit 534a7b8e10ec55d9f521e68c20dbb3634c25b98a.

Before we continue regression commit bisecting, could you please test the 
latest upstream kernel available following 
https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional 
upstream developers to examine the issue. Please do not test the kernel in the 
mainline kernels archive directory daily folder. Once you've tested the 
upstream kernel, please comment on which kernel version specifically you 
tested. If this bug is fixed in the mainline kernel, please add the following 
tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For 
example:
kernel-fixed-upstream-v3.8-rc6

This can be done by clicking on the yellow circle with a black pencil icon next 
to the word Tags located at the bottom of the bug description. As well, please 
remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why 
specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

Helpful bug reporting tips:
https://help.ubuntu.com/community/ReportingBugs

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-03 Thread Christopher M. Penalver
** Tags removed: regression-potential
** Tags added: regression-release

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-03 Thread Robert John Bowles
Christopher M. Penalver, I followed your instructions, and then tested
the new kernel (3.0.0-custom+) versus the current kernel
(3.2.0.37-generic-44) by power-cycling and testing for keyboard/mouse
availability at the login screen (no -re-plugging of the Logitech
receiver). The test was repeated 10 times for each kernel.

Here are the results:
 Pass  Fail
3.2.0.37-generic(44):0   10
3.0.0-custom+: 10 0

I conclude whatever is in the custom kernel does the job.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-02 Thread Christopher M. Penalver
Robert John Bowles, thank you for updating your BIOS. Could you please execute 
the following at a terminal, undo your WORKAROUND, reboot into the new kernel, 
and report the results:
cd ~/Desktop && git clone 
git://git.kernel.org/pub/scm/linux/kernel/git/stable/linux-stable.git 
linux-stable && cd linux-stable && git checkout 
8f25229026c89912574558d0a4e36c8fe51b9bb4 && cp /boot/config-`uname -r` .config 
&& yes '' | make oldconfig && make-kpkg clean && CONCURRENCY_LEVEL=`getconf 
_NPROCESSORS_ONLN` fakeroot make-kpkg --initrd --append-to-version=-custom 
kernel_image kernel_headers && cd .. && sudo dpkg -i *.deb

** Tags removed: bios-outdated

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-02 Thread Robert John Bowles
Christopher M. Penalver, no improvement over the A07 BIOS. After reading
the upgrade notes it did not seem that any of the changes to the BIOS
were targeted at improving USB3 performance, so this is not too
surprising.

To summarise, using the A05 BIOS the Logitech receiver does not work at
all unless I implement the 'mousefix'. Using the A07 BIOS the receiver
works intermittently on first boot, but often successfully boots after a
small number of replugs. Using the A09 BIOS (as I have done for a few
weeks) has not made any noticeable difference over and above the A07
BIOS performance w.r.t. USB3.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-02-02 Thread Christopher M. Penalver
Robert John Bowles, any change if you update to the A09 BIOS noted in
http://www.dell.com/support/drivers/us/en/19/Product/inspiron-15r-
se-7520 ?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

** Tags added: bios-outdated regression-potential

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-01-12 Thread Christopher M. Penalver
** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

** Tags removed: bios-outdated

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-01-09 Thread Robert John Bowles
My original Q&A on the BIOS upgrade for Dell referred to in theprevious
post has been merged with an older question covering the same topic at
this link: http://askubuntu.com/questions/100945/how-do-i-update-the-
bios-of-a-dell-laptop/237742#237742

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-01-08 Thread Robert John Bowles
I have put the method for upgrading the BIOS on AskUbuntu
(http://askubuntu.com/questions/237741/how-to-update-dell-laptop-
bios/237742#237742).

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-01-08 Thread Robert John Bowles
Christopher M. Penalver:

I have managed to run the BIOS upgrade. It does seem to have made a
significant difference, but it still falls short of ideal behaviour.

The original behaviour with the A05 BIOS was that, without the
'mousefix' installed in crontab or /etc/rc.local, the Logitech Unifying
Receiver was detected, but inoperative. This was not changed by re-
plugging the device any number of times. After the BIOS upgrade to A07,
the device can be enabled after a small number of re-plug cycles. On 5
test boot-ups, the receiver started working after a range of 0-3
replugs, with a mode of 1 (on one boot no replug was needed, on another
3 were required).

After re-installing the 'mousefix' the reboot behaviour seemed to be
somewhat improved over 5 trials, in that all 5 times the mouse and
keyboard worked after just 1 re-plug cycle of the receiver. I would need
to do a lot more power cycle trials to see if this was significant.

FYI I eventually got the Dell BIOS upgrade to run using a Windows 7
System Repair Disk. With the .exe installed on a separate USB, all I
needed to do was get to the command prompt from the repair disk boot and
navigate to the correct drive letter. This does not seem to be
documented anywhere, in particular with regard to Ubuntu, so I will put
this info up on one of the Ubuntu forums.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-01-08 Thread Robert John Bowles
Christopher M. Penalver

I have tried a few more ways to execute the BIOS upgrade file I
downloaded from Dell. None of them worked, but I am documenting them
here for the record.

Thinking that FreeDOS was the problem, I tried making an XP MS-DOS
bootable USB. This failed in exactly the same way, with the 'Test.'
message. This seems to indicate that at least FreeDOS is not the issue
here.

I then made a Windows 7 bootable image on USB, and added the executable
to the root directory. I used [this link](http://www.intowindows.com
/bootable-usb/) to make the bootable media. Booting the USB and
selecting X64 Recovery Mode I navigated Install Windows->Repair->Use
Recovery Tools->Command Prompt. At the prompt I found the USB media as
disk C: and again attempted to run the BIOS upgrade .exe. It failed, but
this time the message was different:

'The subsystem needed to support the image type is not present.'

When I can work out what that means I will be a step nearer to running
the upgrade...

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2013-01-03 Thread Robert John Bowles
Christopher M. Penalver, this is an update on the BIOS issue.
Unfortunately, it is bad news.

I was contacted yesterday by email from Dell support to phone them,
which I did this morning. I spent 2 hours on the phone describing the
issue and the problems regarding flashing the new BIOS. Basically the
situation is that Ubuntu (and all other Linux distros?) have no official
support from Dell. I have asked that the issue be escalated to someone
in Dell who can make a response, but I am not holding my breath.

I confirm what I wrote earlier, none of the methods involving FreeDOS
(bootable USB, CD-ROM, or mount from Grub) enable the executable to be
successfully booted to the menu. In addition, none of the methods
involving Dell Linux tools appear to be current, either because the
software scripts have been obsoleted, or because the repositories for
the BIOS upgrades have not been maintained for an extended period of
time (at least 18 months).

At the present time, it is therefore not possible for me to upgrade my
BIOS by any of the published methods, because I do not have a Windows
partition on my hard drive, and I do not have a copy of Windows that I
can install. There is no currently-published method of doing this from
Linux that will work for my computer.

If you (or anyone else reading this) has any suggestions I will be
pleased to hear them. I am considering options other than FreeDOS for
making a bootable USB/CD image, but this will have to be done on a
borrowed Windows machine.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-12-30 Thread Robert John Bowles
I have now tried all the different methods I could find to upgrade the
BIOS, including making a .img file and booting to it from grub. In the
cases that work at all, I get the message at the DOS prompt 'Test.' It
appears that the .exe file has been nerfed so it will only work
'properly' under Windows (as opposed to FreeDOS), unless there are some
other command parameters to enter when executing the file.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-12-30 Thread Robert John Bowles
Christopher M. Panalver, the short answer is 'no'. The article appears
to be out of date, the publication was in 2009, and it refers to pages
that were last active in 2008 or before. The links to Dell sites express
plans and aspirations that do not appear to have been implemented.

So far I have tried two other approaches, both using FreeDOS, one from
USB (http://ubuntuforums.org/showthread.php?t=1901977), another from a
CD (http://madphilosopher.ca/2010/04/dell-laptop-bios-update-using-
freedos-and-iso-master/). Neither of them work.

The USB method gets as far as running the downloaded .exe file, but all
that does is print a brief message saying 'Test.' to the console. I am
wondering if there are some command line arguments I don't know about.

The CD method does not get as far as a DOS prompt. It boots into FDISK
whatever menu options I choose, and at that point I bail out rather than
lose my hard drive. There is supposed to be a LiveCD option on the menu,
but this does not seem to be present. Having followed the instructions
assiduously, I am not sure what I might be doing wrong.

I have found some other recipes on the web, but they all look more
complicated. I am proceeding cautiously because I do not want to turn my
laptop into a desk ornament. If I find one that works I will let you
know in this thread.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-12-29 Thread Christopher M. Penalver
Robert John Bowles, does the following article help you update your BIOS
https://help.ubuntu.com/community/BiosUpdate ?

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-12-29 Thread Robert John Bowles
Christopher M. Penalver, thank you for notifying me of the BIOS
upgrade. I downloaded it, but it is provided only as a Windows
executable. I have requested guidance from Dell on how to implement the
BIOS upgrade under Ubuntu. I will advise as/when I have further
information. Meanwhile I am investigating how to implement the upgrade
via web searches.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-12-29 Thread Christopher M. Penalver
Robert John Bowles, thank you for reporting this and helping make Ubuntu
better. As per http://www.dell.com/support/drivers/us/en/19/Product
/inspiron-15r-se-7520 an update is available for your BIOS (A07). If you
update to this, does this change anything?

** Tags added: bios-outdated needs-upstream-testing

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-11-07 Thread Joseph Salisbury
** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-10-31 Thread Christopher M. Penalver
** Description changed:

  I recently purchased a new Logitech K350 keyboard (UK layout) and M505
  mouse, both of which use the Logitech Unifying Receiver. I 'paired' the
  keyboard and mouse to the receiver by using the proprietary Logitech
  'Setpoint' software on a friend's computer running Windows XP. On their
  computer, the receiver, keyboard and mouse worked perfectly.
  
  I then moved the receiver to my own computer, a new Dell Inspiron 7520
  SE running under Ubuntu 12.04.1. I tried with no success to get the
  keyboard and mouse to work by repeatedly unplugging and re-plugging the
  receiver, and by re-booting the machine.
  
  I experimented with solutions posted on the web, in particular in this
  thread on Ask Ubuntu
  (http://askubuntu.com/questions/128345/logitech-m515-does-not-work-
  after-upgrade-to-12-04/202627#202627). The accepted answer did not solve
  my problem.
  
  WORKAROUND:
  
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415472/+files/mousefix
  running this workaround script on the command line enabled the receiver.
  I added the script to crontab as suggested. The script does not cause
  the receiver to work after a reboot, but I found that a single
  unplug/replug cycle was now sufficient to restore operation of the
  keyboard and mouse.
+ 
+ Potential duplicate of
+ https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1039143 .
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-32-generic 3.2.0-32.51
  ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
  Uname: Linux 3.2.0-32-generic x86_64
  NonfreeKernelModules: fglrx
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu14
  Architecture: amd64
  ArecordDevices:
    List of CAPTURE Hardware Devices 
   card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  bob1987 F pulseaudio
  CRDA:
   country DE:
    (2400 - 2483 @ 40), (N/A, 20)
    (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
    (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
    (5470 - 5725 @ 40), (N/A, 26), DFS
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xc161 irq 47'
     Mixer name : 'Intel PantherPoint HDMI'
     Components : 'HDA:14f1506e,10280572,0013 
HDA:80862806,80860101,0010'
     Controls  : 25
     Simple ctrls  : 12
  Date: Sat Oct 27 14:28:16 2012
  HibernationDevice: RESUME=UUID=ff03d603-a284-462d-9451-fc56344430f4
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 
(20120823.1)
  MachineType: Dell Inc. Inspiron 7520
  ProcEnviron:
   LANGUAGE=en_GB:en
   TERM=xterm
   PATH=(custom, user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic 
root=UUID=31a3cccd-851f-461b-8918-bee5a4814e66 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-32-generic N/A
   linux-backports-modules-3.2.0-32-generic  N/A
   linux-firmware1.79.1
  SourcePackage: linux
  StagingDrivers: rts5139 mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/13/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A05
  dmi.board.name: 0PXH02
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A05
  dmi.modalias: 
dmi:bvnDellInc.:bvrA05:bd08/13/2012:svnDellInc.:pnInspiron7520:pvrA05:rvnDellInc.:rn0PXH02:rvrA00:cvnDellInc.:ct8:cvrA05:
  dmi.product.name: Inspiron 7520
  dmi.product.version: A05
  dmi.sys.vendor: Dell Inc.

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-10-27 Thread Robert John Bowles
Further notes about the use of mousefix:
Having installed the script in root crontab, plug cycling the receiver at the 
login screen restores keyboard and mouse function.
Plug cycling _after_ login does not work, but the script does restore keyboard 
and mouse function when run as root from the console command line.
An example console session is attached.

** Attachment added: "Example console session using mousefix.sh"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415554/+files/console_session.txt

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Title:
  046d:c52b Problems using Logitech Unifying Receiver

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[Bug 1072082] Re: 046d:c52b Problems using Logitech Unifying Receiver

2012-10-27 Thread Christopher M. Penalver
WORKAROUND as per original reporter.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1039143/+attachment/3410428/+files/mousefix

** Summary changed:

- Problems using Logitech Unifying Receiver
+ 046d:c52b Problems using Logitech Unifying Receiver

** Attachment added: "mousefix"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415472/+files/mousefix

** Description changed:

  I recently purchased a new Logitech K350 keyboard (UK layout) and M505
  mouse, both of which use the Logitech Unifying Receiver. I 'paired' the
  keyboard and mouse to the receiver by using the proprietary Logitech
  'Setpoint' software on a friend's computer running Windows XP. On their
  computer, the receiver, keyboard and mouse worked perfectly.
  
  I then moved the receiver to my own computer, a new Dell Inspiron 7520
  SE running under Ubuntu 12.04.1. I tried with no success to get the
  keyboard and mouse to work by repeatedly unplugging and re-plugging the
  receiver, and by re-booting the machine.
  
  I experimented with solutions posted on the web, in particular in this
  thread on Ask Ubuntu
  (http://askubuntu.com/questions/128345/logitech-m515-does-not-work-
  after-upgrade-to-12-04/202627#202627). The accepted answer did not solve
- my problem, but I found a workaround posted by one of the other
- respondents, referring to a script published in this Launchpad bug
- report (Bug
- #1039143)(https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1039143).
+ my problem.
  
- Running the workaround script on the command line enabled the receiver.
+ WORKAROUND:
+ 
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072082/+attachment/3415472/+files/mousefix
+ running this workaround script on the command line enabled the receiver.
  I added the script to crontab as suggested. The script does not cause
  the receiver to work after a reboot, but I found that a single
  unplug/replug cycle was now sufficient to restore operation of the
  keyboard and mouse.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-32-generic 3.2.0-32.51
  ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
  Uname: Linux 3.2.0-32-generic x86_64
  NonfreeKernelModules: fglrx
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu14
  Architecture: amd64
  ArecordDevices:
-   List of CAPTURE Hardware Devices 
-  card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
-Subdevices: 1/1
-Subdevice #0: subdevice #0
+   List of CAPTURE Hardware Devices 
+  card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
+    Subdevices: 1/1
+    Subdevice #0: subdevice #0
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC0:  bob1987 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  bob1987 F pulseaudio
  CRDA:
-  country DE:
-   (2400 - 2483 @ 40), (N/A, 20)
-   (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
-   (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
-   (5470 - 5725 @ 40), (N/A, 26), DFS
+  country DE:
+   (2400 - 2483 @ 40), (N/A, 20)
+   (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
+   (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
+   (5470 - 5725 @ 40), (N/A, 26), DFS
  Card0.Amixer.info:
-  Card hw:0 'PCH'/'HDA Intel PCH at 0xc161 irq 47'
-Mixer name : 'Intel PantherPoint HDMI'
-Components : 'HDA:14f1506e,10280572,0013 
HDA:80862806,80860101,0010'
-Controls  : 25
-Simple ctrls  : 12
+  Card hw:0 'PCH'/'HDA Intel PCH at 0xc161 irq 47'
+    Mixer name : 'Intel PantherPoint HDMI'
+    Components : 'HDA:14f1506e,10280572,0013 
HDA:80862806,80860101,0010'
+    Controls  : 25
+    Simple ctrls  : 12
  Date: Sat Oct 27 14:28:16 2012
  HibernationDevice: RESUME=UUID=ff03d603-a284-462d-9451-fc56344430f4
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 
(20120823.1)
  MachineType: Dell Inc. Inspiron 7520
  ProcEnviron:
-  LANGUAGE=en_GB:en
-  TERM=xterm
-  PATH=(custom, user)
-  LANG=en_GB.UTF-8
-  SHELL=/bin/bash
+  LANGUAGE=en_GB:en
+  TERM=xterm
+  PATH=(custom, user)
+  LANG=en_GB.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic 
root=UUID=31a3cccd-851f-461b-8918-bee5a4814e66 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.2.0-32-generic N/A
-  linux-backports-modules-3.2.0-32-generic  N/A
-  linux-firmware1.79.1
+  linux-restricted-modules-3.2.0-32-generic N/A
+  linux-backports-modules-3.2.0-32-generic  N/A
+  linux-firmware1.79.1
  SourcePackage: linux
  StagingDrivers: rts5139 mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/13/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A05
  dmi.board.name: 0PXH02
  dmi.board.vendor: Dell Inc.