[Bug 110210] Re: Unable to mount external USB hard drives

[buntu_hugenewbie11]

I have the Hal problem in Gutsy.

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[Bug 110210] Re: Unable to mount external USB hard drives

[icky999]

Hi I am a complete novice on Linux and don.t really understand how to change 
settings?  
I have a 160 gig Toshiba external HD and have until recently been able to mount 
this drive and back up or access my photos private info etc but am now unable 
to mount this HD.
I have tried to mount using right click reloading the drive, rebooting the 
system and getting updates just in case that cured my problem but to no avail.
I would appreciate any help that would resolve this problem for me.
I changed from Windows because I was fed up with all their problems etc, and 
until now have been happy with Linux, it has done almost all I have asked of it.
I am running Fiesty Fawn not sure which version, but constantly apply updates 
as they appear.

** Changed in: hal (Ubuntu)
   Status: New => Invalid

** bug changed to question:
   https://answers.launchpad.net/ubuntu/+source/hal/+question/22394

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[Bug 110210] Re: Unable to mount external USB hard drives

[Alexandre Brouet]

I could solve the problem by unchecking the "mount as user" option, but first I 
had to boot under Windows and make the disk "unmounted" properly with the 
below-right icon in the taskbar.
hope it can help someone solve the bug.

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[Bug 110210] Re: Unable to mount external USB hard drives

[LinuxLover]

another possible bug:
https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.20/+bug/111412

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[Bug 110210] Re: Unable to mount external USB hard drives

[Taboom]

Thanks json684. I've had this problem ever since Feisty was released
(that's when I started using Feisty) and now I solved it with unchecking
the "Mount as user". Thank you so much for this info! What a simple
solution for this problem :)

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Re: [Bug 110210] Re: Unable to mount external USB hard drives

[80daniele80]

I had the same problem... i've tried to launch my Kubuntu Feisty with kernel
2.6.17-11 and now all works fine... i think it could be a kernel 2.6.20-15issue.

Daniele

2007/6/28, json684 <[EMAIL PROTECTED]>:
>
> So the fix that has been found is once the external hard drive has been
> found right click and open up its properties. And then uncheck the mount
> as user box. Worked for me and some others. Not sure why it works either
> though.
>
> --
> Unable to mount external USB hard drives
> https://bugs.launchpad.net/bugs/110210
> You received this bug notification because you are a bug contact for hal
> in ubuntu.
>

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[Bug 110210] Re: Unable to mount external USB hard drives

[json684]

So the fix that has been found is once the external hard drive has been
found right click and open up its properties. And then uncheck the mount
as user box. Worked for me and some others. Not sure why it works either
though.

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[Bug 110210] Re: Unable to mount external USB hard drives

[honza-kubuntu]

I have Kubuntu 7,04 as you said I had no problem on 6,10 with mounting
external NTFS HDD (USB2,0 - SATA II 320GB Seagate HDD with NTFS).

Kubuntu 6,10:
[EMAIL PROTECTED]:~$ dmesg | tail
[17182146.204000] sda: assuming drive cache: write through
[17182146.208000] SCSI device sda: 625142448 512-byte hdwr sectors (320073 MB)
[17182146.208000] sda: Write Protect is off
[17182146.208000] sda: Mode Sense: 38 00 00 00
[17182146.208000] sda: assuming drive cache: write through
[17182146.208000]  sda: sda1
[17182146.224000] sd 1:0:0:0: Attached scsi disk sda
[17182146.224000] sd 1:0:0:0: Attached scsi generic sg0 type 0
[17182160.10] NTFS-fs warning (device sda1): parse_options(): Option 
iocharset is deprecated. Please use option nls= in the future.
[17182164.20] NTFS volume version 3.1.
[EMAIL PROTECTED]:~$

Kubuntu 7,04:
[EMAIL PROTECTED]:~$ dmesg | tail
[ 3890.876140] sda: Write Protect is off
[ 3890.876145] sda: Mode Sense: 38 00 00 00
[ 3890.876149] sda: assuming drive cache: write through
[ 3890.877244] SCSI device sda: 625142448 512-byte hdwr sectors (320073 MB)
[ 3890.879535] sda: Write Protect is off
[ 3890.879544] sda: Mode Sense: 38 00 00 00
[ 3890.879547] sda: assuming drive cache: write through
[ 3890.879552]  sda: sda1
[ 3890.896370] sd 1:0:0:0: Attached scsi disk sda
[ 3890.896438] sd 1:0:0:0: Attached scsi generic sg0 type 0
[EMAIL PROTECTED]:~$

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[Bug 110210] Re: Unable to mount external USB hard drives

[pestilence]

Some debug info of hal after enabling it with verbose flag and syslog
output.


** Attachment added: "Hal debug"
   http://launchpadlibrarian.net/8036908/hald-debug.txt

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[Bug 110210] Re: Unable to mount external USB hard drives

[pestilence]

Additionaly I believe this should be followed as well:
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=402649

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[Bug 110210] Re: Unable to mount external USB hard drives

[pestilence]

Seems it is a problem with kio_media_mounthelper:
[EMAIL PROTECTED]:~$ pmount /dev/sda5
[EMAIL PROTECTED]:~$ mount -l
/dev/hda4 on / type reiserfs (rw,notail) []
proc on /proc type proc (rw,noexec,nosuid,nodev)
/sys on /sys type sysfs (rw,noexec,nosuid,nodev)
varrun on /var/run type tmpfs (rw,noexec,nosuid,nodev,mode=0755)
varlock on /var/lock type tmpfs (rw,noexec,nosuid,nodev,mode=1777)
procbususb on /proc/bus/usb type usbfs (rw)
udev on /dev type tmpfs (rw,mode=0755)
devshm on /dev/shm type tmpfs (rw)
devpts on /dev/pts type devpts (rw,gid=5,mode=620)
lrm on /lib/modules/2.6.20-16-generic/volatile type tmpfs (rw)
/dev/hda2 on /media/C type ntfs (rw,nls=utf8,umask=007,uid=0,gid=46) [LEVIATHAN]
/dev/sda5 on /media/sda5 type ntfs 
(rw,noexec,nosuid,nodev,uid=1000,gid=1000,umask=077,iocharset=utf8) [DOWNLOADS]

But running as user:
[EMAIL PROTECTED]:~$ kio_media_mounthelper media:/sda5
Reports with pop-up:
hal-storage-removable-mount-all-options refused uid 1000 (my userid that is).

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[Bug 110210] Re: Unable to mount external USB hard drives

[themroc]

When I connect an external USB-NTFS-Harddrive at Kubuntu Feisty, then I
can choose in the Popup-window with appears “open in a new window”. As
known, nothing happens. But when I then open krusader in administrator-
mode and click on the star and choose media, then I can see the auto
given name from the external USB-NTFS-Harddrive together with the other
media. When I now go into the directory with the name from the external
USB-NTFS-Harddrive, then the auto mounting process continue. A desktop
button appears. I can open and see all files as normal user. I can
choose the dialog “Safely Remove” as normal user and the external USB-
NTFS-Harddrive will be unmounted and the button disappear and I can
disconnect the external USB-NTFS-Harddrive.

Sorry for my English. I hope everybody can understand, what I mean.

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[Bug 110210] Re: Unable to mount external USB hard drives

[pestilence]

@Sergey That is not an option, manual entering the information in fstan removes 
the auto-mounting features in KDE or GNOME, just imagine having to manually 
enter in fstab every usb external drive!
This is a HAL - KDE Problem (propably HAL policy issue) and we need to search 
in that way. Removing the "Mount as user" option from the properties of the 
device allows the device to get mounted, but it refuses access to it by normal 
users (only root can see its files).

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[Bug 110210] Re: Unable to mount external USB hard drives

[Sergey Romanov]

I have had a something similar problem in Debian etch. An NTFS-formatted USB 
drive *would* actuallly get mounted, but I couldn't browse the filesystem or 
change into it as normal user (only as root) and Konqueror gave that same 
message: 'hal-storage-removable-mount-all-options refused uid '. I solved 
it with umask option in /etc/fstab:
/dev/sda1 /media/usb auto rw,user,noauto,umask=0002

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Re: [Bug 110210] Re: Unable to mount external USB hard drives

[Maurice]

Axel, thanks.  Unfortunately your suggested amendment to fstab did not 
work for me.  Feisty still complains that my removable drive is 'dirty' 
and requires a 'force' mount.  It was well worth a try anyway.  Thanks 
again.

Axel Plinge wrote:
> same here. mounting removable media with ntfs-3g fails since feisty. 
> I manually put 
> /dev/sdf5 /media/pocket ntfs-3g rw,user,allow_other 0 0
> in the fstab after creating the directory, that resolved it for me.
>
>   

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ubuntu - linux for human beings 

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[Bug 110210] Re: Unable to mount external USB hard drives

[Axel Plinge]

same here. mounting removable media with ntfs-3g fails since feisty. 
I manually put 
/dev/sdf5 /media/pocket ntfs-3g rw,user,allow_other 0 0
in the fstab after creating the directory, that resolved it for me.

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[Bug 110210] Re: Unable to mount external USB hard drives

[Maurice]

The only way I can mount my removable ntfs drive is to do a 'force'
mount.  If I configure fstab for a normal ntfs-3g mount, I am advised
that my removable drive is dirty and requires chkdsk.   This I have
done, once before a full defrag and once after.  On both occasions,
chkdsk /f rendered no errors.  If I do a reboot, mount cannot find the
drive as its name has changed from sdb5 to sdc5, requiring a further
edit of fstab to get things running properly.  Any suggestions to fix
this annoying little bug would be most welcome

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[Bug 110210] Re: Unable to mount external USB hard drives

[themroc]

Perhaps there is a relation between the error on mounting the external
NTFS_media and an error at the internal NTFS-Media in GParted: see
Attachment.


** Attachment added: "gParted_NTFS.png"
   http://librarian.launchpad.net/7461687/gParted_NTFS.png

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[Bug 110210] Re: Unable to mount external USB hard drives

[themroc]

I have exactly the same problem. After updating and after a new installation of 
feisty. 
With Egdy I have had no Problems to mount, read and write to my external 
NTFS-media.

rauchweihe

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[Bug 110210] Re: Unable to mount external USB hard drives

[json684]

I can confirm this behavior on my laptop too with a clean install of
Feisty. Here is what I posted in the ubuntu forums, with as much info as
I have figured out:

I have looked through the ubuntu forums and kubuntu forums and have
found problems that are close to the same but not quite. So I have
decided to start a new thread and hope it helps.

The Problem: In Kubuntu Feisty clean install my USB LaCie 160GB HD is
not automounted, nor can a regular user mount it with ntfs-3g. I have
install ntfs-3g and ntfs-config. I set both internal and external drives
to be writeable. My WinXP partition mounts with ntfs-3g fine and dandy
using fstab.

More Symptoms: Once plugged in a window pops up asking if I wish to open
the folder or what not. I can try any of the options and the window goes
away but the disk is not mounted. So I can then go into konqueror and to
the Services tab on the side. I can click on the USB disk that shows up
under Storage Media. I can click on it and I receive:

(Window Title: Error - Konqueror)
hal-storage-removable-mount-all-options refused uid 1000

If I try instead to right click on the drive and click mount I receive:
(Window Title: Error - kio_media_mounthelper)
hal-storage-removable-mount-all-options refused uid 1000

Next I tried using pmount-hal:

pmount-hal /dev/sdb1

and get this spit out:

libhal-storage.c 1401 : INFO: called LIBHAL_FREE_DBUS_ERROR but dbusError was 
not set.
process 9726: Applications must not close shared connections - see 
dbus_connection_close() docs. This is a bug in the application.

And I have read access but not write access. A glance at mtab reveals
(last two lines):

/dev/disk/by-uuid/04F8E5B6F8E5A5E0 /media/winXP fuseblk 
rw,nosuid,nodev,noatime,allow_other,blksize=4096 0 0
/dev/sdb1 /media/Arrowboxed ntfs 
rw,noexec,nosuid,nodev,uid=1000,gid=1000,umask=077,iocharset=utf8 0 0

Here the first line is my internal WinXP partition and the second line
is my external HD. And it looks like the filesystem for my XP partition
is fuseblk, and ntfs for the USB HD. So the next idea is to use the -t
option in pmount to specify I want to use ntfs-3g. And I use:

pmount-hal /dev/sdb1 -t ntfs-3g

And this results in:

libhal-storage.c 1401 : INFO: called LIBHAL_FREE_DBUS_ERROR but dbusError was 
not set.
process 9811: Applications must not close shared connections - see 
dbus_connection_close() docs. This is a bug in the application.
Error: invalid file system name 'ntfs-3g'
Error: could not execute pmount

And indeed it does not mount. So I figure okay, lets try just mount:

sudo mount /dev/sdb1 /media/sdb1

And it is mounted with read access only for root only. And again mtab
has:

/dev/disk/by-uuid/04F8E5B6F8E5A5E0 /media/winXP fuseblk 
rw,nosuid,nodev,noatime,allow_other,blksize=4096 0 0
/dev/sdb1 /media/sdb1 ntfs rw 0 0

Which appears to mean that it is mounted with the old ntfs driver. So
it's back to unmounting and trying to specify ntfs-3g with mount:

sudo mount -t ntfs-3g /dev/sdb1 /media/sdb1

And the HD is now mounted with read and write for everyone. And mtab
reads:

/dev/disk/by-uuid/04F8E5B6F8E5A5E0 /media/winXP fuseblk 
rw,nosuid,nodev,noatime,allow_other,blksize=4096 0 0
/dev/sdb1 /media/sdb1 fuseblk rw,nosuid,nodev,noatime,allow_other,blksize=4096 
0 0

And now we have both the internal and external using fuseblk. So in my
limited knowledge it seems that maybe hal isn't recognizing the drive as
ntfs-3g when I try to use pmount. I opened up kde-hal-device-manager and
navigate to the external HD and under the advanced tab I see it has the
property

volume.fstype   strlist  ntfs-3g

The property was checked while the device was unmounted so I don't think
it was dependent on me mounting it as ntfs-3g. And now we are at the end
of my skillset. It seems that some part is broken in how the drive is
automounted. I have no idea what though. And assuming kubuntu uses
pmount to automount usb devices it seems, to me at least, that something
is not configured right with it. As a final note when I plug in my ipod
it mounts fine, but it is formatted in fat32 and uses vfat to mount it
according to kde-hal-device-manager and mtab. So please help me out if
you can. I don't know what else to do. I do understand that I could add
a line to fstab, but I am plugging and unplugging the drive quite often.
And I think it is important to try to track down what is actually wrong,
not just avoid the problem.

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[Bug 110210] Re: Unable to mount external USB hard drives

[didier]

** Changed in: hal (Ubuntu)
Sourcepackagename: None => hal

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[Bug 110210] Re: Unable to mount external USB hard drives

[Kevin Francis]

** Description changed:

  Please note that I found an identical bug report at
  https://bugs.launchpad.net/ubuntu/+source/kdelibs/+bug/98751. However
  due to the fact that it remains unresolved, and is for a different
  version of the bug (the beta release of Feisty apparently) I am not sure
  whether I should comment there. Add to that the fact that I can't figure
  out how to resolve which package is in error here since it involves
  dbus, hal, konqueror and a few libraries, I am unwilling to commit it
  there.
  
  After upgrading to Feisty I can no longer mount external USB hard
  drives. Note that I can mount flash based media with no problems -- they
  still behave as before.
  
  Upon plugging in a USB drive, the KDE dialog pops up asking me what I'd
  like to do. When I click 'Open in a new window' nothing happens.
  Attempts to mount it via Konqueror's storage media view are futile as
  well. However, attempts to mount the drive manually are successful. If I
  navigate to the 'Storage Media' screen in Konqueror, and attempt to
  access the drive (it appears there, unmounted) I receive this error
  message: `hal-storage-removable-mount-all-options refused uid 1000`
  
+ I get this error with all four of my USB drives.
+ 
  Below, I have included the /var/log/messages output.
  
  Apr 26 16:30:29 aerie kernel: [146619.00] usb 2-7: new high speed USB 
device using ehci_hcd and address 17
  Apr 26 16:30:29 aerie kernel: [146619.284000] usb 2-7: configuration #1 
chosen from 1 choice
  Apr 26 16:30:29 aerie kernel: [146619.284000] scsi12 : SCSI emulation for USB 
Mass Storage devices
  Apr 26 16:30:34 aerie kernel: [146624.32] scsi 12:0:0:0: Direct-Access
 SAMSUNG  HM100JC  YN10 PQ: 0 ANSI: 0
  Apr 26 16:30:34 aerie kernel: [146624.324000] SCSI device sdc: 195371568 
512-byte hdwr sectors (100030 MB)
  Apr 26 16:30:34 aerie kernel: [146624.328000] sdc: Write Protect is off
  Apr 26 16:30:34 aerie kernel: [146624.332000] SCSI device sdc: 195371568 
512-byte hdwr sectors (100030 MB)
  Apr 26 16:30:34 aerie kernel: [146624.336000] sdc: Write Protect is off
  Apr 26 16:30:34 aerie kernel: [146624.336000]  sdc: sdc1
  Apr 26 16:30:34 aerie kernel: [146624.336000] sd 12:0:0:0: Attached scsi disk 
sdc
  Apr 26 16:30:34 aerie kernel: [146624.336000] sd 12:0:0:0: Attached scsi 
generic sg3 type 0
  
  If anyone requires further information from me, please don't hesitate as
  I imagine this is causing a lot of grief for more than a few people (as
  evidenced by a few postings in the Ubuntu forums).

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