[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-12-21 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete = Expired

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Title:
  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-22 Thread Christopher M. Penalver
shinyblue, could you please confirm this issue exists with the latest
development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
please just make a comment to this.

Also, could you please test the latest upstream kernel available following 
https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional 
upstream developers to examine the issue. Please do not test the daily kernel 
folder, but the one all the way at the bottom. Once you've tested the upstream 
kernel, please comment on which kernel version specifically you tested. If this 
bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For 
example:
kernel-fixed-upstream-v3.12-rc6

This can be done by clicking on the yellow circle with a black pencil icon next 
to the word Tags located at the bottom of the bug description. As well, please 
remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags removed: needs-crash-log

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-21 Thread shinyblue
Installed linux-crashdump. Test with AltGr+SysRq+C. Crashes. Hangs with
no disk activity 5+minutes. Does not reboot. Nothing in /var/crash,
nothing apparently unusual in /var/log/kern.log I'll assume that linux-
crashdump is crashing  and ignore that - install linux-crashdump-
crashdump? ;-)

Next time it happens I'll dump the whole of /var/log and /var/crash
immediately after, JIC.

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-21 Thread shinyblue
In case it's helpful, here's a screenshot of the panic from
/var/log/syslog (never gets written to disk), after doing a test crash
as explained at
https://wiki.ubuntu.com/Kernel/CrashdumpRecipe?action=showredirect=KernelTeam%2FCrashdumpRecipe
(n.b. as instructed, I've stripped back the APPEND options one by one -
always get a hang)

http://i.imgur.com/6vkAuOA.jpg

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-20 Thread Christopher M. Penalver
** Tags removed: bios-outdated-v1.21
** Tags added: latest-bios-v1.21

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-20 Thread Christopher M. Penalver
shinyblue, could you please capture the oops following
https://help.ubuntu.com/community/DebuggingSystemCrash ?

** Changed in: linux (Ubuntu)
   Status: Confirmed = Incomplete

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-20 Thread Christopher M. Penalver
** Tags added: needs-crash-log

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-13 Thread shinyblue
I can confirm it still happens with the latest BIOS.

** Changed in: linux (Ubuntu)
   Status: Invalid = Confirmed

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-07 Thread shinyblue
Aaaagh! I thought that flash routine ran fast. It hadn't worked. I've
tried again:

$ sudo dmidecode -s bios-version  sudo dmidecode -s bios-release-date
V1.21
08/09/2012

No crashes yet (5 mins use so far), but promise to update this if/when
it happens again. Sorry for wasting your time, let's hope the BIOS
update fixed it!

** Changed in: linux (Ubuntu)
   Status: Incomplete = Invalid

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Title:
  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-06 Thread shinyblue
$ sudo dmidecode -s bios-version  sudo dmidecode -s bios-release-date
V1.20
03/16/2012


** Changed in: linux (Ubuntu)
   Status: Expired = Confirmed

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Title:
  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-06 Thread shinyblue
OK, still get hangs after the BIOS update :-(

They mostly happen when running on battery, but had one lock up last
week on AC power too. Currently on Ubuntu 12.04

Linux reech 3.2.0-53-generic #81-Ubuntu SMP Thu Aug 22 21:01:03 UTC 2013
x86_64 x86_64 x86_64 GNU/Linux

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-06 Thread Christopher M. Penalver
V1.20 is not the latest BIOS.

** Changed in: linux (Ubuntu)
   Status: Confirmed = Incomplete

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-04 Thread shinyblue
Am trying new BIOS update. Thanks to a
href=http://www.linuxinsight.com/how-to-flash-motherboard-bios-from-
linux-no-dos-windows-no-floppy-drive.html these instructions/a for
how to do this.

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  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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[Bug 1132046] Re: [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

2013-10-03 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete = Expired

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Title:
  [Acer Aspire 5750] Complete hang, no response to SysRq magic keys

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