[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
I've created a vUDS session here, and I would encourage conversations surrounding reporting bugs in ubuntu to it: https://blueprints.launchpad.net/ubuntu/+spec/community-1308-quality- reporting-bugs I began looking at editing the wiki page before realizing this is a bigger discussion point than editing a wiki page. I agree completely that a bug report is technical, and thus we should think about what we want our user stories for people reporting issues from the pc's, phones, tablets, etc. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
Thomas, You've just validated my original assertion when filing this bug: "reporting an ubuntu bug is not a task which can be reasonably accomplished without the direct assistance of an Ubuntu/Debian developer, or at least a software engineer". If this was your goal, then congratulations, you're successful. Although it might be nicer to the user just to tell them "please don't bother trying to report bugs", so that they don't waste their time. Last I checked, though, the entire purpose of Ubuntu as a distro was to be "Linux for everybody". Did that goal change sometime in the last year, when I wasn't looking? (BTW, I'm not claiming some kind of virtue here; the PostgreSQL project is *terrible* about accessibility to new users. But that also means I'm familiar enough with the "newbie-hostile" syndrome to recognize it when I see it.) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
Josh, As someone who has 65 and 68 year old parents, and 90 year old grandparents who have issues even with Windows and relies on me to solve the problems when they occur, I sympathize with you, however I'm going to go out on a limb and say most 76 year olds aren't using linux, or those that are at least know who to contact when things go wrong (like yourself). But, as most 76 year olds I know and have worked with (which is quite a large group) are using Windows or Apple software, I did leave those groups out of my analysis initially. However, as Quinn has pointed out, there *is* built in functionality, `ubuntu-bug -w`, which will allow the user to click the window of the program that is causing issues (however if the issue is a crash issue or worse, then it is a bit more difficult to use this method to file a bug, and in those cases it's usually a good idea to check with someone who knows what they're doing or ask for help finding such information as the source-package, as a part of triage is to verify a bug is against a given source package). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
There is built in functionality for people who don't know the source package, "ubuntu-bug -w" allows you to click the window of the program that is causing issues and apport will determine the source package for you. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
Thomas, So, imagine that I'm talking to my 76-year-old Father-in-law. How do I tell him to figure out the package name? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
If you read the error you get, Josh, you need to specify the package or process ID number. That's easy, it's the same as if you were using the command line: ubuntu-bug PACKAGENAMEORPID Just replace PACKAGENAMEORPID with the name of the package, or the process id number (you can get that from `pidof PROGRAMNAME`, replacing PROGRAMNAME with the name of the program's executable, except pidof needs the command line) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1212356] Re: Ubuntu Bug Filing is not user-friendly
** Summary changed: - Ubuntu is hostile to bugs from regular users + Ubuntu Bug Filing is not user-friendly -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1212356 Title: Ubuntu Bug Filing is not user-friendly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1212356/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
