[Bug 1391023] Re: the trackpad is not recognized on my ASUS D550MA-DS01
** Description changed: - I'm experiencing the same issue described by users here -- the trackpad - is not recognized on my ASUS D550MA-DS01. + The trackpad is not recognized on my ASUS D550MA-DS01. xinputs --list + shows no trackpad, and running synclient returns 'Couldn't find + synaptics properties. No synaptics driver loaded?'. resort to using an + external USB mouse, and run 'sudo modprobe -r psmouse' after booting to + prevent random/unpredictable input occurring when I brush against/click + the trackpad. - xinputs --list shows no trackpad, and running synclient returns - 'Couldn't find synaptics properties. No synaptics driver loaded?'. I - resort to using an external USB mouse, and run 'sudo modprobe -r - psmouse' after booting to prevent random/unpredictable input occurring - when I brush against/click the trackpad. - - I've tried with a number of linux kernels, Ubuntu releases, and other - distributions. - - The fix suggested by Hans (booting the kernel with psmouse.proto=bare) - was successful. + WORKAROUND: Use kernel boot parameter: + psmouse.proto=bare ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-32-generic 3.13.0-32.57 ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4 Uname: Linux 3.13.0-32-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.5 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC0: lansdell 2153 F pulseaudio - /dev/snd/controlC1: lansdell 2153 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC0: lansdell 2153 F pulseaudio + /dev/snd/controlC1: lansdell 2153 F pulseaudio CurrentDesktop: Unity Date: Sun Nov 9 18:05:14 2014 HibernationDevice: RESUME=UUID=76ad838b-370f-4814-968c-1d39350caebb InstallationDate: Installed on 2014-05-13 (180 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: ASUSTeK COMPUTER INC. X550LA ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=601d4a6e-da5a-4f6f-95c1-3412f4278552 ro quiet splash psmouse.proto=bare vt.handoff=7 RelatedPackageVersions: - linux-restricted-modules-3.13.0-32-generic N/A - linux-backports-modules-3.13.0-32-generic N/A - linux-firmware 1.127.7 + linux-restricted-modules-3.13.0-32-generic N/A + linux-backports-modules-3.13.0-32-generic N/A + linux-firmware 1.127.7 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/11/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: X550LA.502 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: X550LA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: ATN12345678901234567 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LA.502:bd02/11/2014:svnASUSTeKCOMPUTERINC.:pnX550LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: X550LA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Tags removed: bios-outdated-509 ** Tags added: latest-bios-509 ** Summary changed: - the trackpad is not recognized on my ASUS D550MA-DS01 + [Asus X550LA] The trackpad is not recognized -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1391023 Title: [Asus X550LA] The trackpad is not recognized To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1391023/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1391023] Re: the trackpad is not recognized on my ASUS D550MA-DS01
Hi Chris, the update did not change any symptoms for me. Booting the kernel without the option 'psmouse.proto=bare' results in the trackpad not working just as before. The only response it will produce when you touch the trackpad is (on rare occassions) it might instantly jump to a random part of the screen, it might disappear, it might result in random keyboard input. Without being touched, every 2 seconds or so, the cursor will drift 50 or so pixels to the left of the screen. I used to fix these by running 'sudo modprobe -r psmouse' and using an external mouse. Booting the kernel with the option 'psmouse.proto=bare' makes all these symptoms go away and basic functionality of the trackpad work. Here's the output you requested: lansdell@juneau:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date [sudo] password for lansdell: X550LA.509 06/26/2014 In the process of flashing the BIOS to the latest (509) I did learn one thing: the model of my laptop (ASUS X550LA-DH51) differs from what was advertised by amazon when I purchased it (ASUS D550MA-DS01). This is strange, and was a surprise I only learnt from the trouble I had flashing the BIOS with the latter's BIOS files instead of the former's. Mainly its relevance here is that the title of my bug report lists the wrong model. Let me know how else I can help. Regards, Ben ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1391023 Title: the trackpad is not recognized on my ASUS D550MA-DS01 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1391023/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1391023] Re: the trackpad is not recognized on my ASUS D550MA-DS01
Ben Lansdell, thank you for reporting this and helping make Ubuntu better. As per http://www.service.asus.com/#!downloads/c1wax an update to your BIOS is available (509). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, then please mark this report Status Confirmed. Thank you for your understanding. ** Tags added: bios-outdated-509 ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1391023 Title: the trackpad is not recognized on my ASUS D550MA-DS01 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1391023/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
