Public bug reported: I was trying to copy some media to the phone, but I couldn't get it to mount and open in Nautilus.
This is what happens in syslog (XXXX's added by me, they do appear in the log): Nov 22 11:45:35 malfunctioning-eddie kernel: [ 193.682438] usb 1-1.2: new high-speed USB device number 14 using ehci-pci Nov 22 11:45:35 malfunctioning-eddie kernel: [ 193.776451] usb 1-1.2: New USB device found, idVendor=XXXX, idProduct=XXXX Nov 22 11:45:35 malfunctioning-eddie kernel: [ 193.776466] usb 1-1.2: New USB device strings: Mfr=2, Product=3, SerialNumber=4 Nov 22 11:45:35 malfunctioning-eddie kernel: [ 193.776475] usb 1-1.2: Product: XXXX Nov 22 11:45:35 malfunctioning-eddie kernel: [ 193.776482] usb 1-1.2: Manufacturer: XXXX Nov 22 11:45:35 malfunctioning-eddie kernel: [ 193.776489] usb 1-1.2: SerialNumber: XXXX Nov 22 11:45:35 malfunctioning-eddie mtp-probe: checking bus 1, device 14: "/sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2" Nov 22 11:45:35 malfunctioning-eddie mtp-probe: bus: 1, device: 14 was not an MTP device Logs from phone (mtp-server.log): E1122 11:45:33.247709 3940 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:45:33.636587 3950 server.cpp:419] MTP server starting... E1122 11:45:33.652539 3950 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:45:34.128736 3960 server.cpp:419] MTP server starting... E1122 11:45:34.148012 3960 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:45:34.519814 3970 server.cpp:419] MTP server starting... E1122 11:45:34.539361 3970 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:45:34.946013 3980 server.cpp:419] MTP server starting... E1122 11:45:34.963222 3980 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:45:35.256752 3990 server.cpp:419] MTP server starting... E1122 11:45:35.326427 3990 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:45:35.942173 4014 server.cpp:419] MTP server starting... E1122 11:56:16.195247 4014 MtpServer.cpp:174] request read returned -1: Input/output error [5] I1122 11:56:16.768614 8462 server.cpp:419] MTP server starting... My phone is krillin: last update: 2014-11-22 11:07:40 version version: 168 version ubuntu: 20141121.1 version device: 20141119-db417fa version custom: 20141119-442-21-160 ** Affects: mtp (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1395306 Title: Phone is not recognised as an MTP device when plugging in to laptop To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/mtp/+bug/1395306/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs