[Bug 1435070] Re: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly
[Expired for xorg (Ubuntu) because there has been no activity for 60 days.] ** Changed in: xorg (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1435070 Title: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1435070/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1435070] Re: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly
Shevek, as per http://support.lenovo.com/us/en/products/laptops-and- netbooks/thinkpad-t-series-laptops/thinkpad-t550 an update to your computer's buggy and outdated BIOS is available (1.10). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status New. Otherwise, please mark this as Invalid. Thank you for your understanding. ** Tags added: bios-outdated-1.10 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1435070 Title: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1435070/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1435070] Re: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly
Not a hardware issue - motherboard and CPU replaced but did not fix it. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1435070 Title: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1435070/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1435070] Re: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly
apport information ** Tags added: apport-collected ubuntu ** Description changed: In the first two weeks of owning a Broadwell T550, I have suffered about two dozen abrupt power-offs. This has happened: a) While resuming from suspend. b) While in normal operation and just moving the mouse. c) While switching from X to console by pressing ctrl-alt-F1. There was no kernel panic, no log files, just an abrupt power-off. In conjunction with several other HD5500 issues, I am starting to suspect the intel video driver, and have switched to the modesetting driver. Setting the Intel driver to use AccelMethod: none made the system more reliable but did not eliminate crashes. Workaround: Put the following in /etc/X11/xorg.conf: Section "Device" Identifier "intel" Driver "modesetting" EndSection ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1 ProcVersionSignature: Ubuntu 3.19.0-9.9-generic 3.19.1 Uname: Linux 3.19.0-9-generic x86_64 ApportVersion: 2.16.2-0ubuntu4 Architecture: amd64 CurrentDesktop: XFCE Date: Sun Mar 22 13:23:01 2015 InstallationDate: Installed on 2015-03-05 (17 days ago) InstallationMedia: Xubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1) SourcePackage: xserver-xorg-video-intel UpgradeStatus: Upgraded to vivid on 2015-03-19 (3 days ago) + --- + ApportVersion: 2.17.2-0ubuntu1.5 + Architecture: amd64 + CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' + CompositorRunning: None + CurrentDesktop: XFCE + DistUpgraded: Fresh install + DistroCodename: vivid + DistroRelease: Ubuntu 15.04 + DistroVariant: ubuntu + ExtraDebuggingInterest: Yes + GraphicsCard: + Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller]) +Subsystem: Lenovo Device [17aa:2223] + InstallationDate: Installed on 2015-05-18 (133 days ago) + InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422.1) + LightdmGreeterLog: + ** (lightdm-gtk-greeter:2356): WARNING **: Failed to load user image: Failed to open file '/home/shevek/.face': No such file or directory + upstart: indicator-power main process (2592) killed by TERM signal + upstart: indicator-application main process (2594) terminated with status 1 + upstart: indicator-sound main process (2593) killed by TERM signal + LightdmGreeterLogOld: + ** (lightdm-gtk-greeter:2290): WARNING **: Failed to load user image: Failed to open file '/home/shevek/.face': No such file or directory + g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting. + upstart: indicator-power main process (2331) killed by TERM signal + upstart: indicator-application main process (2333) killed by TERM signal + MachineType: LENOVO 20CKCT01WW + Package: xorg 1:7.7+7ubuntu4 + PackageArchitecture: amd64 + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-28-generic.efi.signed root=/dev/mapper/xubuntu--vg-root ro noprompt persistent quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5 + Tags: vivid ubuntu + UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev' + Uname: Linux 3.19.0-28-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip kvm lpadmin plugdev sambashare sudo + XorgConf: + Section "Device" + Identifier "Intel" + Driver "modesetting" + Option "SWCursor" "true" + EndSection + _MarkForUpload: True + dmi.bios.date: 03/19/2015 + dmi.bios.vendor: LENOVO + dmi.bios.version: N11ET31W (1.07 ) + dmi.board.asset.tag: Not Available + dmi.board.name: 20CKCT01WW + dmi.board.vendor: LENOVO + dmi.board.version: 0B98417 WIN + dmi.chassis.asset.tag: No Asset Information + dmi.chassis.type: 10 + dmi.chassis.vendor: LENOVO + dmi.chassis.version: None + dmi.modalias: dmi:bvnLENOVO:bvrN11ET31W(1.07):bd03/19/2015:svnLENOVO:pn20CKCT01WW:pvrThinkPadT550:rvnLENOVO:rn20CKCT01WW:rvr0B98417WIN:cvnLENOVO:ct10:cvrNone: + dmi.product.name: 20CKCT01WW + dmi.product.version: ThinkPad T550 + dmi.sys.vendor: LENOVO + version.compiz: compiz N/A + version.ia32-libs: ia32-libs N/A + version.libdrm2: libdrm2 2.4.60-2 + version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.9-2ubuntu1~vivid2 + version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A + version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.9-2ubuntu1~vivid2 + version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3.1 + version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2 + version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2 + version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2.2 + version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1 + xserver.bootTime: Thu Sep 24 20:10:36 20
[Bug 1435070] Re: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly
Shevek, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect -p xorg 1435070 Please ensure you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information. ** Package changed: xserver-xorg-video-intel (Ubuntu) => xorg (Ubuntu) ** Changed in: xorg (Ubuntu) Importance: Undecided => Low ** Changed in: xorg (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1435070 Title: Thinkpad T550: Broadwell with Intel HD5500 powers off randomly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1435070/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
