apport information ** Attachment added: "WifiSyslog.txt" https://bugs.launchpad.net/bugs/1447267/+attachment/4382104/+files/WifiSyslog.txt
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed ** Description changed: Hello there, Issue: - > USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives) + > USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives) Build: - > Ubuntu 14.04 LTS - > AMD FX(tm)-8350 Eight-Core Processor × 8 - > Motherboard: MSI 970 Gaming + > Ubuntu 14.04 LTS + > AMD FX(tm)-8350 Eight-Core Processor × 8 + > Motherboard: MSI 970 Gaming The following steps / troubleshooting has been performed: - > Disabled EHCI hand off in BIOS - > Disabled Legacy USB Support in BIOS - > Disabled MSI "Overclocking Genie" feature - > Verified that most recent version of BIOS is loaded (22.2) - > Attempted to search for implementation of "Additional drivers" for chipset / USB3.0 controller, but nothing shows up + > Disabled EHCI hand off in BIOS + > Disabled Legacy USB Support in BIOS + > Disabled MSI "Overclocking Genie" feature + > Verified that most recent version of BIOS is loaded (22.2) + > Attempted to search for implementation of "Additional drivers" for chipset / USB3.0 controller, but nothing shows up Thanks in advance for your support, Best Regards - --- + --- ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: downing 2567 F.... pulseaudio - downing 3461 F.... pulseaudio - /dev/snd/controlC1: downing 2567 F.... pulseaudio - downing 3461 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: downing 2567 F.... pulseaudio + downing 3461 F.... pulseaudio + /dev/snd/controlC1: downing 2567 F.... pulseaudio + downing 3461 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 EcryptfsInUse: Yes InstallationDate: Installed on 2015-04-21 (2 days ago) InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1) IwConfig: - eth0 no wireless extensions. - - lo no wireless extensions. + eth0 no wireless extensions. + + lo no wireless extensions. MachineType: MSI MS-7693 Package: linux (not installed) ProcFB: 0 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8 RelatedPackageVersions: - linux-restricted-modules-3.16.0-34-generic N/A - linux-backports-modules-3.16.0-34-generic N/A - linux-firmware 1.127.11 + linux-restricted-modules-3.16.0-34-generic N/A + linux-backports-modules-3.16.0-34-generic N/A + linux-firmware 1.127.11 RfKill: - + Tags: trusty Uname: Linux 3.16.0-34-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark _MarkForUpload: True dmi.bios.date: 12/16/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: V22.2 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: 970 GAMING (MS-7693) dmi.board.vendor: MSI dmi.board.version: 4.0 dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 4.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV22.2:bd12/16/2014:svnMSI:pnMS-7693:pvr4.0:rvnMSI:rn970GAMING(MS-7693):rvr4.0:cvnMSI:ct3:cvr4.0: dmi.product.name: MS-7693 dmi.product.version: 4.0 dmi.sys.vendor: MSI ** Also affects: external-storage-manager (Ubuntu) Importance: Undecided Status: New ** No longer affects: linux (Ubuntu) ** Changed in: external-storage-manager (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1447267 Title: Ubuntu 14.04 AMD64 MSI 970 Gaming USB3.0 does not work To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/external-storage-manager/+bug/1447267/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs