[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2019-12-05 Thread Daniel van Vugt
** Package changed: xorg (Ubuntu) => xorg-server (Ubuntu)

** Changed in: xorg-server (Ubuntu)
   Status: Incomplete => Won't Fix

** Changed in: unity (Ubuntu)
   Status: Incomplete => Won't Fix

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2019-06-12 Thread Daniel van Vugt
Thank you for reporting this bug to Ubuntu.
Ubuntu 15.04 (vivid) reached end-of-life on February 4, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases 

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test. If you then find the bug is still
present in the newer Ubuntu version, please add a comment here telling
us which new version it is in and change the bug status to Confirmed.

** Changed in: unity (Ubuntu)
   Status: Confirmed => Incomplete

** Changed in: xorg (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2019-05-17 Thread Daniel van Vugt
** Tags removed: vivid

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2017-05-08 Thread spike speigel
** Tags added: xenial

** Also affects: dell-sputnik
   Importance: Undecided
   Status: New

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2016-02-24 Thread Jamie Strandboge
Wouldn't you know it, after weeks of running 16.04 and not seeing it, I
saw it last night.

$ cat /proc/version_signature 
Ubuntu 4.3.0-7.18-generic 4.3.3

I'm running 4.3 due to another bug. I've not (yet) seen this bug with a
4.4 kernel.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2016-02-22 Thread Jamie Strandboge
I can say for sure that the 16.04 kernels don't exhibit this behavior. I
believe the wily release kernel (and later) did not as well.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2016-02-22 Thread Kyle Fazzari
When using trusty on my M3800 (4k screen) with an external monitor (also
4k) this happens VERY often-- several times a day. I wonder if it's
somehow related to GPU memory. This is really a productivity killer!

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-11-27 Thread Bruno coudoin
I have the same problem with KDE on XPS13 2015.. I just got the issue
and tried 2 suspend / resume which did not make the cursor to reappear.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-11-23 Thread Amos
I see this too every so often... but I am usually able to recover the
pointer with a suspend then resume.

XPS13 9343

$ uname -a
Linux flexi 3.19.0-33-generic #38-Ubuntu SMP Fri Nov 6 18:18:12 UTC 2015 x86_64 
x86_64 x86_64 GNU/Linux

$ cat /etc/*release*
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=15.04
DISTRIB_CODENAME=vivid
DISTRIB_DESCRIPTION="Ubuntu 15.04"
NAME="Ubuntu"
VERSION="15.04 (Vivid Vervet)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 15.04"
VERSION_ID="15.04"
HOME_URL="http://www.ubuntu.com/";
SUPPORT_URL="http://help.ubuntu.com/";
BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/";

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-11-16 Thread Michael Hudson-Doyle
FWIW, I haven't seen this for a few months now. It's always hard when
things are so intermittent, but I think it might be fixed...

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-11-15 Thread Rodrigo
** Tags added: multimonitor

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-09-17 Thread Sebastien Bacher
is that specific to unity? seems rather an xorg stack issue than a
desktop shell one

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-08-10 Thread Cyan Ogilvie
This happens to me too on a 2015 Lenovo X1 Carbon, up-to-date vivid.
When it happens (usually after resuming from a suspend, but sometimes
during normal usage) the trackpoint, trackpad and touchscreen all still
work and UI elements highlight when the cursor is over them, but the
cursor itself is invisible.

Sometimes suspending and resuming fixes the issue but usually I have to
reboot or restart lightdm.  I don't know if the cursor would start
working again after a few hours, I can't afford to lose that amount of
work time to find out.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-24 Thread Kyle Fazzari
This happens to me on a Dell M3800 with _no_ external monitor. Probably
a few times a week. After anywhere from 5 minutes to a few hours, the
cursor comes back. I have to use the touchscreen until then. Man I hate
touchscreens.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-24 Thread Jamie Strandboge
Thanks for the additional workaround. I didn't happen to have this enabled so I 
had to:
$ gsettings set org.gnome.settings-daemon.peripherals.mouse locate-pointer true

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-24 Thread Данило Шеган
I've also seen on my Fujitsu U904 (3200x1800) connected over DP to the
external 4k screen.  I've worked around it by using Ctrl to highlight
the cursor position until the cursor returns (sometimes it takes more
than a couple of hours, and the only sure way to get it back is to log
out and log back in — switching to terminal console or suspending and
resuming does not help).

Will attach more info once I hit it again.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-18 Thread Christopher M. Penalver
** Tags removed: bios-outdated-a04
** Tags added: latest-bios-a04

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-16 Thread Jamie Strandboge
Sigh, with kernel 4.1.0.1.1~rc2 I just had the cursor disappear, so it
is not fixed as I had hoped. :\

That said, arround the time this happened I noticed this in syslog:
Jul 16 10:37:33 jamie-XPS-13-9343 kernel: [11297.284147] 
[drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe A FIFO 
underrun

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-15 Thread Jamie Strandboge
FYI, for unrelated reasons, I started using the 4.0 from wily and the
4.1 kernel from https://launchpad.net/~canonical-kernel-
team/+archive/ubuntu/ppa/. I was able to run an X/Unity session under
the 4.1.0-1.1~dogfoodv1 kernel for two days without rebooting without
the cursor disappearing (I am now using 4.1.0.1.1~rc2 since it has a fix
for bug #1473560).

If someone is looking to bisect this, it might be worth starting with
the 4.0 kernel that is in wily now. I was using that (with microphone
patches for bug #1473560) for a while and never saw the cursor go away
(but I'm not sure the longest I ran a session though).

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-10 Thread Jamie Strandboge
Ok, this happened just now with A04 and stock vivid kernel.

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A04
05/15/2015


** Changed in: xorg (Ubuntu)
   Status: Incomplete => Confirmed

** Changed in: xorg (Ubuntu)
   Importance: Low => High

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-10 Thread Jamie Strandboge
I upgraded to A04 and will let you know how it goes. I don't have a
reproducer so I'll just watch out for it and report back either way.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-09 Thread Christopher M. Penalver
Jamie Strandboge, as per http://www.dell.com/support/home/us/en/19
/product-support/product/xps-13-9343-laptop/drivers an update to your
computer's buggy and outdated BIOS is available (A04). If you update to
this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?

If it doesn't, could you please both specify what happened, and provide the 
output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status New.

Thank you for your understanding.

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
   Status: New => Incomplete

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-09 Thread Christopher M. Penalver
** Tags added: bios-outdated-a04

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-07 Thread Jamie Strandboge
Also, no EE lines in Xorg.0.log or Xorg.0.log.old:

$ grep '(EE' /var/log/Xorg.0.log*
/var/log/Xorg.0.log:(WW) warning, (EE) error, (NI) not implemented, (??) 
unknown.
/var/log/Xorg.0.log.old:(WW) warning, (EE) error, (NI) not implemented, 
(??) unknown.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-07-07 Thread Jamie Strandboge
FYI, this has happened 3 times today already and none of those times did
the cursor come back (tried compiz --replace, unity, the gsettings
command, closing apps, going to vt). I had to logout and back in and
lose all state. The first time made me late for a meeting.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-30 Thread Treviño
** Changed in: unity
   Importance: Undecided => High

** Changed in: unity
   Status: New => Confirmed

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-26 Thread Andrea Azzarone
** Also affects: xorg (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-25 Thread Alberto Salvia Novella
** Changed in: unity (Ubuntu)
   Importance: Undecided => High

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-24 Thread Jamie Strandboge
"When this happens does the touchscreen work?"

Yes

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-24 Thread Jamie Strandboge
I'm not 100% sure those backtraces apply to this issue (they might).
I've seen a couple kernel backtraces too but haven't had anything close
to reproducer yet for those, so haven't reported them. I can say when
this happens there is no kernel backtrace.

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-24 Thread Jamie Strandboge
"Does switching tty §(ctrl+alt+f1 followed by ctrl+alt+f7) make the
cursor reappear?"

No

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-24 Thread Andrea Azzarone
Ok, as pointed out by Chris there are backtraces in XorgLogOld.txt:

(EE) [mi] These backtraces from mieqEnqueue may point to a culprit higher up 
the stack.
(EE) [mi] mieq is *NOT* the cause.  It is a victim.
(EE) [mi] EQ overflow continuing.  100 events have been dropped.
(EE) 
(EE) Backtrace:
(EE) 0: /usr/bin/X (xorg_backtrace+0x56) [0x7fe465346556]
(EE) 1: /usr/bin/X (QueuePointerEvents+0x52) [0x7fe465202ae2]
(EE) 2: /usr/lib/xorg/modules/input/evdev_drv.so (0x7fe45c147000+0x60ca) 
[0x7fe45c14d0ca]
(EE) 3: /usr/lib/xorg/modules/input/evdev_drv.so (0x7fe45c147000+0x658d) 
[0x7fe45c14d58d]
(EE) 4: /usr/bin/X (0x7fe465193000+0x96708) [0x7fe465229708]
(EE) 5: /usr/bin/X (0x7fe465193000+0xbfa79) [0x7fe465252a79]
(EE) 6: /lib/x86_64-linux-gnu/libc.so.6 (0x7fe462e59000+0x352f0) 
[0x7fe462e8e2f0]
(EE) 7: /usr/bin/X (0x7fe465193000+0x1b7ba0) [0x7fe46534aba0]
(EE) 8: /lib/x86_64-linux-gnu/libc.so.6 (0x7fe462e59000+0x352f0) 
[0x7fe462e8e2f0]
(EE) 9: /lib/x86_64-linux-gnu/libc.so.6 (ioctl+0x7) [0x7fe462f560b7]
(EE) 10: /usr/lib/x86_64-linux-gnu/libdrm.so.2 (drmIoctl+0x28) [0x7fe46423d7e8]
(EE) 11: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fe45f438000+0x6a98d) 
[0x7fe45f4a298d]
(EE) 12: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fe45f438000+0x10dda2) 
[0x7fe45f545da2]
(EE) 13: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fe45f438000+0x10f483) 
[0x7fe45f547483]
(EE) 14: /usr/bin/X (DRI2SwapBuffers+0x1d0) [0x7fe465319100]
(EE) 15: /usr/bin/X (0x7fe465193000+0x187a7c) [0x7fe46531aa7c]
(EE) 16: /usr/bin/X (0x7fe465193000+0x580a7) [0x7fe4651eb0a7]
(EE) 17: /usr/bin/X (0x7fe465193000+0x5c29b) [0x7fe4651ef29b]
(EE) 18: /lib/x86_64-linux-gnu/libc.so.6 (__libc_start_main+0xf0) 
[0x7fe462e79a40]
(EE) 19: /usr/bin/X (0x7fe465193000+0x4662e) [0x7fe4651d962e]

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Title:
  cursor sometimes disappears on XPS 13 9343 and external monitor

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-24 Thread Andrea Azzarone
When this happens does the touchscreen work?

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Title:
  cursor sometimes disappears on XPS 13 9343 and external monitor

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-24 Thread Andrea Azzarone
Does switching tty §(ctrl+alt+f1 followed by ctrl+alt+f7) make the
cursor  reappear?

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Title:
  cursor sometimes disappears on XPS 13 9343 and external monitor

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-23 Thread Jamie Strandboge
I also don't see anything in /var/log/kern.log, /var/log/syslog or
/var/log/Xorg.0.log when this happens.

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Title:
  cursor sometimes disappears on XPS 13 9343 and external monitor

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-23 Thread Jamie Strandboge
FYI, this is happening daily, if not more, and most of the time I have
logout of my session and back in, which is very disruptive.

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Title:
  cursor sometimes disappears on XPS 13 9343 and external monitor

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[Bug 1467595] Re: cursor sometimes disappears on XPS 13 9343 and external monitor

2015-06-22 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: unity (Ubuntu)
   Status: New => Confirmed

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Title:
  cursor sometimes disappears on XPS 13 9343 and external monitor

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