[Bug 1507769] Re: App store does not display images

[Pat McGowan]

** Changed in: canonical-devices-system-image
   Status: Fix Committed => Fix Released

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[Bug 1507769] Re: App store does not display images

[Pat McGowan]

The fix from comment #26 will be in ota 10, now in proposed.

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[Bug 1507769] Re: App store does not display images

[Julia Palandri]

I reproduce this on OTA 9.1

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[Bug 1507769] Re: App store does not display images

[Victor gonzalez]

Another attachment.

** Attachment added: "20160215_212237.mp4"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1507769/+attachment/4575643/+files/20160215_212237.mp4

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[Bug 1507769] Re: App store does not display images

[Victor gonzalez]

Hi @jibel,

The video attached is from a user that reproduces this on OTA-9

** Attachment added: "20160213_175933.mp4"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1507769/+attachment/4575642/+files/20160213_175933.mp4

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[Bug 1507769] Re: App store does not display images

[Launchpad Bug Tracker]

This bug was fixed in the package qtbase-opensource-src - 5.5.1+dfsg-
13ubuntu2

---
qtbase-opensource-src (5.5.1+dfsg-13ubuntu2) xenial; urgency=medium

  * Forward-port networking fixes from 5.4 series:
- net-bearer-nm-disconnect-ap-signals7.patch (LP: #1480877)
- qnam-ubuntu-fix6.patch (LP: #1528886)
- xenial would potentially now have fixes for (LP: #1506015)
  (LP: #1507769) (LP: #1533508)

 -- Timo Jyrinki   Tue, 09 Feb 2016 08:19:43
+

** Changed in: qtbase-opensource-src (Ubuntu)
   Status: New => Fix Released

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[Bug 1507769] Re: App store does not display images

[Timo Jyrinki]

The discussed QNAM parts should now be fixed, even if no-one recently
reconfirmed this bug happening.

** Changed in: canonical-devices-system-image
   Status: Incomplete => Fix Committed

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[Bug 1507769] Re: App store does not display images

[Łukasz Zemczak]

This bug was fixed in the package qtbase-opensource-src 5.4.1+dfsg-
2ubuntu11~vivid4 in https://launchpad.net/~ci-train-ppa-
service/+archive/ubuntu/stable-phone-overlay

---

qtbase-opensource-src (5.4.1+dfsg-2ubuntu11~vivid4) vivid;
urgency=medium

  * Lorn Potter's networking fixes:
- debian/patches/Make-sure-to-report-correct-NetworkAccessibility.patch
- debian/patches/Make-sure-networkAccessibilityChanged-is-emitted.patch
- debian/patches/Fix-hang-in-qnam-when-disconnecting.patch
- debian/patches/Make-UnknownAccessibility-not-block-requests.patch
- debian/patches/qnam-ubuntu-fix6.patch (not yet upstreamed)
(LP: #1470700) (LP: #1506015) (LP: #1507769) (LP: #1528886) (LP: #1533508)
  * debian/patches/Add-an-option-to-skip-the-generic-bearer-engine.patch
- Backport to replace disable-generic-plugin-when-others-available.patch

 -- Timo Jyrinki   Mon, 14 Dec 2015 12:53:41
+


** Changed in: qtbase-opensource-src (Ubuntu RTM)
   Status: New => Fix Released

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[Bug 1507769] Re: App store does not display images

[Timo Jyrinki]

** Changed in: canonical-devices-system-image
Milestone: backlog => ww08-2016

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[Bug 1507769] Re: App store does not display images

[Timo Jyrinki]

Silo 032 has long pending networking fixes that now have seen more
recent work and the silo might be in shape for landing.

As an interested party in this networking related bug (among many),
could you please give 032 a whirl on vivid-overlay (xenial also
available) and test your networking in general in addition to this
particular bug? If we see no regressions - and we do see fixes - we
could try landing the silo.

Upgrade with 'citrain device-upgrade 32 '.

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[Bug 1507769] Re: App store does not display images

[Timo Jyrinki]

** Also affects: qtbase-opensource-src (Ubuntu RTM)
   Importance: Undecided
   Status: New

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[Bug 1507769] Re: App store does not display images

[Jean-Baptiste Lallement]

I haven't seen this problem for a while. Has anyone been able to
reproduce it recently?

** Changed in: canonical-devices-system-image
   Status: Confirmed => Incomplete

** Changed in: canonical-devices-system-image
Milestone: ww02-2016 => backlog

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[Bug 1507769] Re: App store does not display images

[Pat McGowan]

** Changed in: canonical-devices-system-image
Milestone: ww46-2015 => ww02-2016

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

Okay, so the thumbnailer is obviously not involved here, as the cache
hasn't been re-created and the thumbnailer doesn't get restarted when
loading up the store scope. Seems like my research is a red-herring
then.

** Changed in: thumbnailer (Ubuntu)
   Status: New => Invalid

** Changed in: indicator-network (Ubuntu)
   Status: New => Invalid

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

Closing network-manager and indicator-network, as I'm pretty sure they
aren't the culprit here.

** Changed in: network-manager (Ubuntu)
   Status: New => Invalid

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

Shutting down the thumbnail and nuking the thumbnailer cache didn't
help.

Following that I restarted unity8-dash, and it started behaving again.

Therefore I would surmise that the problem is either in the actual
thumbnailer QML plugin, or perhaps in the built-in QML image cache (not
really sure how they both interact).

I'm about to try restoring the thumbnailer cache to see if it causes the
trouble again.

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[Bug 1507769] Re: App store does not display images

[Albert Astals Cid]

Pete: You need to use something that uses QNetworkAccessManager and see
what it thinks about being connected to the internet or not.

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

I've managed to reproduce this issue on image 153 on my Arale. I had adb
connected for the duration and polled the value of the online status,
and it was consistently set to "online". Strangely I even get this
behaviour after refreshing the store scope. It's as if the failed image
requests are cached somehow.

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

The fact that all the caches are empty seems pretty strange to me. Maybe
I'm misinterpreting that information, though..

** Also affects: thumbnailer (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

$ thumbnailer-admin stats
Image cache:
Path:  /home/phablet/.cache/unity-thumbnailer/images
Policy:lru_ttl
Size:  0
Size in bytes: 0
Max size in bytes: 52428800
Hits:  0
Misses:0
Hits since last miss:  0
Misses_since_last_hit: 0
Longest hit run:   0
Longest miss run:  0
Avg hit run length:0.00
Avg miss run length:   0.00
TTL evictions: 0
LRU evictions: 0
Most-recent hit time:  never
Most-recent miss time: never
Longest hit-run time:  never
Longest miss-run time: never
Thumbnail cache:
Path:  /home/phablet/.cache/unity-thumbnailer/thumbnails
Policy:lru_ttl
Size:  0
Size in bytes: 0
Max size in bytes: 104857600
Hits:  0
Misses:0
Hits since last miss:  0
Misses_since_last_hit: 0
Longest hit run:   0
Longest miss run:  0
Avg hit run length:0.00
Avg miss run length:   0.00
TTL evictions: 0
LRU evictions: 0
Most-recent hit time:  never
Most-recent miss time: never
Longest hit-run time:  never
Longest miss-run time: never
Failure cache:
Path:  /home/phablet/.cache/unity-thumbnailer/failures
Policy:lru_only
Size:  0
Size in bytes: 0
Max size in bytes: 2097152
Hits:  0
Misses:0
Hits since last miss:  0
Misses_since_last_hit: 0
Longest hit run:   0
Longest miss run:  0
Avg hit run length:0.00
Avg miss run length:   0.00
TTL evictions: 0
LRU evictions: 0
Most-recent hit time:  never
Most-recent miss time: never
Longest hit-run time:  never
Longest miss-run time: never

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[Bug 1507769] Re: App store does not display images

[Pete Woods]

The phone definitely knows it's connected to the internet, as all the
metadata, reviews, etc for apps load in correctly. It's only images that
fail. Could this be some kind of problem with the thumbnailer?

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[Bug 1507769] Re: App store does not display images

[Michi Henning]

@Pete: All that means is that no-one has spoken to the thumbnailer.

It's not clear to me how this issue could relate to the thumbnailer,
off-hand. The apps/scopes that use it:

Music, gallery, photo app, telegram app, video scope. (Music scope
should be using it, but currently isn't.) The app store doesn't use the
thumbnailer, to the best of my knowledge.

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[Bug 1507769] Re: App store does not display images

[Alejandro J. Cura]

** Changed in: indicator-network (Ubuntu)
 Assignee: (unassigned) => Pete Woods (pete-woods)

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[Bug 1507769] Re: App store does not display images

[Michał Sawicz]

I've added indicator-network as a task because that's what provides the
connectivity dbus service.

Also, qdbus isn't installed on the device by default, use gdbus (the
below is when things work fine):

$ gdbus introspect --session --dest com.ubuntu.connectivity1 --object-path 
/com/ubuntu/connectivity1/NetworkingStatus -p
node /com/ubuntu/connectivity1/NetworkingStatus {
  interface com.ubuntu.connectivity1.NetworkingStatus {
properties:
  readonly as Limitations = [];
  readonly s Status = 'online';
  readonly b FlightMode = false;
  readonly b WifiEnabled = true;
  readonly b ModemAvailable = true;
  readonly ay HotspotSsid = [0x53, 0x61, 0x77, 0x69, 0x6b];
  readonly b HotspotEnabled = false;
  readonly s HotspotMode = 'ap';
  readonly b HotspotStored = true;
  readonly b FlightModeSwitchEnabled = true;
  readonly b WifiSwitchEnabled = true;
  readonly b HotspotSwitchEnabled = true;
  };
};

** Also affects: indicator-network (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1507769] Re: App store does not display images

[Albert Astals Cid]

Please when you have this problem install qdbus-qt5 on the phone and run
  qdbus com.ubuntu.connectivity1 /com/ubuntu/connectivity1/NetworkingStatus 
com.ubuntu.connectivity1.NetworkingStatus.Status
also on the phone (via adb shell or phablet-shell) and write here the output of 
it.

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[Bug 1507769] Re: App store does not display images

[Timo Jyrinki]

Silo 32's qtbase ( 5.4.1+dfsg-2ubuntu11~vivid1~test1 ) has had a batch
of network fixes waiting for bug #1470700. It fixes at least two
networking problems (non OTA targeted though), but causes a regression
#1508945 that is also now seen on Qt 5.5.1 where the patches are
backported from.

If 32 has anything to fix this bug too (please check the instruction in
1470700 description), we should start considering the landing of 032 and
finding out what causes the regression. I've tried a bit looking at the
weather app's logs and code but found no hints. I did start to wonder
though if it could be something new apparmor blocks when the patches are
in use.

As a sidenote Jolla just started shipping essentially 032 sans the QNAM-
hang-when-offline patch http://is.gd/Nu0A6y - ie the two network
accesibility patches backported all the way to Qt 5.2. They use connman
however so it's otherwise a different code path.

If 32 doesn't change anything, then I don't have currently other
networking related patches in queue.

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[Bug 1507769] Re: App store does not display images

[Jean-Baptiste Lallement]

In my case it is on arale 
current build number: 145
device name: arale
channel: ubuntu-touch/rc-proposed/meizu.en


It happens on every scope randomly, not only the store.

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[Bug 1507769] Re: App store does not display images

[Albert Astals Cid]

Is this on a MX4 or a bq?

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[Bug 1507769] Re: App store does not display images

[Albert Astals Cid]

"The specified configuration cannot be used." -> QNetworkAccessManager
got confused and tried to use a QNetworkSession that is "broken"

Adding qtbase-opensource-src and network-manager since this is basically
a "the network didn't work" problem

** Also affects: qtbase-opensource-src (Ubuntu)
   Importance: Undecided
   Status: New

** Also affects: network-manager (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1507769] Re: App store does not display images when system memory is low

[Jean-Baptiste Lallement]

I don't think it is caused by the system running low on memory. I saw this 
issue this morning on arale and the system has plenty of memory free:
 total   used   free sharedbuffers cached
Mem:   19379521327364 610588  31468  11028 254584
-/+ buffers/cache:1061752 876200
Swap:   524284  0 524284

There are these suspicious lines in .cache/upstart/unity8-dash.log

QNetworkReplyImplPrivate::error: Internal problem, this method must only be 
called once.
file:///usr/share/unity8//Components/LazyImage.qml:91:16: QML Image: Cannot 
open: file:///usr/share/unity8//Dash/Previews/broken_image
file:///usr/share/unity8//Components/LazyImage.qml:91:16: QML Image: The 
specified configuration cannot be used.
file:///usr/share/unity8//Dash/Previews/PreviewImageGallery.qml:82: Error: 
Cannot assign [undefined] to QUrl
file:///usr/share/unity8//Components/LazyImage.qml:91:16: QML Image: The 
specified configuration cannot be used.
file:///usr/share/unity8//Dash/Previews/PreviewImageGallery.qml:82: Error: 
Cannot assign [undefined] to QUrl
file:///usr/share/unity8//Dash/Previews/PreviewImageGallery.qml:124:23: QML 
QQuickImage: The specified configuration cannot be used.
file:///usr/share/unity8//Dash/Previews/PreviewImageGallery.qml:138: Error: 
Cannot assign [undefined] to QUrl
file:///usr/share/unity8//Dash/Previews/PreviewImageGallery.qml:124:23: QML 
QQuickImage: The specified configuration cannot be used.
file:///usr/share/unity8//Dash/Previews/PreviewImageGallery.qml:138: Error: 
Cannot assign [undefined] to QUrl
file:///usr/share/unity8//Dash/Previews/PreviewHeader.qml:81:28: QML 
QQuickImage: The specified configuration cannot be used.

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Title:
  App store does not display images when system memory is low

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[Bug 1507769] Re: App store does not display images when system memory is low

[Sebastien Bacher]

confirmed as well, I hit that bug a week ago on my bq rc-proposed device

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  App store does not display images when system memory is low

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[Bug 1507769] Re: App store does not display images when system memory is low

[Alejandro J. Cura]

** Changed in: unity-scope-click (Ubuntu)
   Importance: Undecided => High

** Changed in: unity-scope-click (Ubuntu)
 Assignee: (unassigned) => Rodney Dawes (dobey)

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  App store does not display images when system memory is low

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[Bug 1507769] Re: App store does not display images

[Albert Astals Cid]

What does "resuming from suspend" mean?

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  App store does not display images

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[Bug 1507769] Re: App store does not display images

[Albert Astals Cid]

Also i'd appreciate more clarity on what "App store does not display
images" means? Is it what Jean-Baptiste shows in #5?

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[Bug 1507769] Re: App store does not display images

[Michał Sawicz]

** Changed in: unity8 (Ubuntu)
 Assignee: Rodney Dawes (dobey) => (unassigned)

** Changed in: unity8 (Ubuntu)
   Status: New => Confirmed

** Changed in: canonical-devices-system-image
 Assignee: Alejandro J. Cura (alecu) => Michał Sawicz (saviq)

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[Bug 1507769] Re: App store does not display images

[Jean-Baptiste Lallement]

I seems to happen systematically when I long press on an icon to see the
details immediately after resuming from suspend. I also attached a
screenshot of the broken images.

** Attachment added: "screenshot20151020_161708440.png"
   
https://bugs.launchpad.net/ubuntu/+source/unity8/+bug/1507769/+attachment/4501137/+files/screenshot20151020_161708440.png

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  App store does not display images

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[Bug 1507769] Re: App store does not display images

[Jean-Baptiste Lallement]

By resuming from suspend, I meant let the phone go to sleep, then wake
it up with the power button. Although I am not sure it is what triggers
the issue because it is not always reproducible this way.

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  App store does not display images

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[Bug 1507769] Re: App store does not display images

[Pat McGowan]

Agreed with comment #1, just hit this again, its quite frequent it seems

** Summary changed:

- App store does not display images when system memory is low
+ App store does not display images

** Changed in: canonical-devices-system-image
Milestone: backlog => ww46-2015

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[Bug 1507769] Re: App store does not display images

[Rodney Dawes]

Moving this to unity8 as results being displayed without icons is an
issue in the dash itself. The scope only gets the URLs and hands them
off to the dash for it to display the images.

** Package changed: unity-scope-click (Ubuntu) => unity8 (Ubuntu)

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