[Bug 1536552] Re: TouchPad not working on Acer Aspire R5-471T (called also R14)
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1536552 Title: TouchPad not working on Acer Aspire R5-471T (called also R14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536552/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1536552] Re: TouchPad not working on Acer Aspire R5-471T (called also R14)
devtom30, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following: 1) The one to test is at the very top line at the top of the page (not the daily folder). 2) The release names are irrelevant. 3) The folder time stamps aren't indicative of when the kernel actually was released upstream. 4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . If testing on your main install would be inconvenient, one may: 1) Install Ubuntu to a different partition and then test this there. 2) Backup, or clone the primary install. If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description: kernel-fixed-upstream kernel-fixed-upstream-X.Y-rcZ Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists. If the mainline kernel does not fix the issue, please add the following tags: kernel-bug-exists-upstream kernel-bug-exists-upstream-X.Y-rcZ Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream. Also, you don't need to apport-collect further unless specifically requested to do so. Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results. Thank you for your understanding. ** Tags removed: bios-outdated-1.05 ** Tags added: latest-bios-1.05 ** Changed in: linux (Ubuntu) Importance: Low => Medium ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1536552 Title: TouchPad not working on Acer Aspire R5-471T (called also R14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536552/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1536552] Re: TouchPad not working on Acer Aspire R5-471T (called also R14)
Hello, Thanks for your reply. I have just updated the BIOS. The trackpad is still not working. Here is the output : V1.05 11/04/2015 Have a nice day. Keep on killing the bad bugs ! ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1536552 Title: TouchPad not working on Acer Aspire R5-471T (called also R14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536552/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1536552] Re: TouchPad not working on Acer Aspire R5-471T (called also R14)
devtom30, as per http://www.acer.com/ac/en/US/content/drivers an update to your computer's buggy, insecure, and outdated BIOS is available (1.05). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. Also, you don't have to create a new bug report. Once the BIOS is updated, if the problem is still reproducible: 1) Please provide the output of the following terminal command (not perform an apport-collect): sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date 2) Please make a comment specifically advising on if there was an improvement or not. 3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid. Thank you for your understanding. ** Tags added: bios-outdated-1.05 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1536552 Title: TouchPad not working on Acer Aspire R5-471T (called also R14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536552/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1536552] Re: TouchPad not working on Acer Aspire R5-471T (called also R14)
apport information ** Tags added: apport-collected wily ** Description changed: The touchpad is not working at all. Works good on pre-installed Windows 10. I don't know the brand/model of the touchpad. Regards, Tom ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.19.0-47-generic 3.19.0-47.53~14.04.1 ProcVersionSignature: Ubuntu 3.19.0-47.53~14.04.1-generic 3.19.8-ckt10 Uname: Linux 3.19.0-47-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Thu Jan 21 10:38:55 2016 InstallationDate: Installed on 2016-01-20 (0 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-vivid UpgradeStatus: No upgrade log present (probably fresh install) + --- + ApportVersion: 2.19.1-0ubuntu5 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: tom1573 F pulseaudio + CurrentDesktop: Unity + DistroRelease: Ubuntu 15.10 + HibernationDevice: RESUME=UUID=b5897211-5dc4-45a0-9d13-3b1f4a256288 + InstallationDate: Installed on 2016-03-04 (3 days ago) + InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) + MachineType: Acer Aspire R5-471T + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=afe2d21d-63b1-42e3-9f61-514a47068a7b ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3 + RelatedPackageVersions: + linux-restricted-modules-4.2.0-30-generic N/A + linux-backports-modules-4.2.0-30-generic N/A + linux-firmware1.149.3 + Tags: wily + UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev' + Uname: Linux 4.2.0-30-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 09/11/2015 + dmi.bios.vendor: Acer + dmi.bios.version: V1.03 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Luffy + dmi.board.vendor: Acer + dmi.board.version: V1.03 + dmi.chassis.type: 10 + dmi.chassis.vendor: Acer + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnAcer:bvrV1.03:bd09/11/2015:svnAcer:pnAspireR5-471T:pvrV1.03:rvnAcer:rnLuffy:rvrV1.03:cvnAcer:ct10:cvrChassisVersion: + dmi.product.name: Aspire R5-471T + dmi.product.version: V1.03 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1536552/+attachment/4591390/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1536552 Title: TouchPad not working on Acer Aspire R5-471T (called also R14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536552/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1536552] Re: TouchPad not working on Acer Aspire R5-471T (called also R14)
devtom30, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1536552 ** Package changed: linux-lts-vivid (Ubuntu) => linux (Ubuntu) ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1536552 Title: TouchPad not working on Acer Aspire R5-471T (called also R14) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536552/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
