[Bug 1547462] Re: [notification] all received messages are not always played back

2016-04-12 Thread Pat McGowan
** Changed in: canonical-devices-system-image
   Status: Fix Committed => Fix Released

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-10 Thread Jean-Baptiste Lallement
** Changed in: canonical-devices-system-image
   Status: In Progress => Fix Committed

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-09 Thread Launchpad Bug Tracker
This bug was fixed in the package telephony-service -
0.1+16.04.20160307-0ubuntu1

---
telephony-service (0.1+16.04.20160307-0ubuntu1) xenial; urgency=medium

  * Compare target id to check if this is a channel to the self contact.
(LP: #1546369)
  * Display notifications for sms's where sender phone number matches
the sim card phone number that received the message. (LP: #1547462)
  * Only add notifications to messaging-menu if ack didn't happen in the
meantime.

 -- Tiago Salem Herrmann   Mon, 07 Mar
2016 20:13:48 +

** Changed in: telephony-service (Ubuntu)
   Status: In Progress => Fix Released

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-03 Thread Pat McGowan
** Changed in: canonical-devices-system-image
   Status: Triaged => In Progress

** Changed in: telephony-service (Ubuntu)
   Status: New => In Progress

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Ren
Muito obrigado Tiago - I'm happy that you  succeeded to find the cause,
congratulations!

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Launchpad Bug Tracker
** Branch linked: lp:~tiagosh/telephony-service/notify-sms-from-own-
number

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Tiago Salem Herrmann
The real cause is that we skip notifications when the sender phone number 
matches the sim card number that received that message.
The fix is on the way.

Thanks for all the information and for taking time to help us fix this
bug.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Ren
Answers to your questions:

1- After the bug is reproduced, all other SMS coming from other contacts are 
correctly notified by the sound and by a green icon.
Always. The problem occurs for the SMS coming from my own number (in fact it is 
the FreeMobile server)  to my own number .
Other SMS/MMS received are not impacted. Even when I reboot : the problem is 
still the same.

2-  In the welcome message I have no received SMS count... 
I only get in my own language something like : "No SMS sent today"

3- Yes, the recipient number in messaging-app is the same one as in the
SIM 1.

I have noticed today that the Telegram received messages are not notified by a 
notification sound.
This can be a path to find the cause.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Ren
indicator_backtrace.log

** Attachment added: "indicator_backtrace.log"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1547462/+attachment/4586487/+files/indicator_backtrace.log

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Ren
Attached are the 2 files: indicator_observer.log and
indicator_backtrace.log .

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-02 Thread Ren
indicator_observer.log

** Attachment added: "indicator_observer.log"
   
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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-01 Thread Tiago Salem Herrmann
Thank you.

Could you also run the following commands as soon as the bug is
reproduced and then attach the output files here (indicator_observer.log
and indicator_backtrace.log) ?

1) dbus-send --print-reply
--dest=com.canonical.TelephonyServiceIndicator
/org/freedesktop/Telepathy/Client/TelephonyServiceIndicator
org.freedesktop.DBus.Properties.Get
string:org.freedesktop.Telepathy.Client.Observer
string:ObserverChannelFilter &> indicator_observer.log

2) sudo gdb --batch -ex "thread apply all bt full" -p $(pidof telephony-
service-indicator) > indicator_backtrace.log


Some more questions:

1)  what happens if you receive an sms from any other number after the
bug is reproduced? Does it behave correctly? or once the bug is
reproduced it always happens until you reboot?

2) Can you check if the count of received sms's in the welcome screen
increase when you get these messages?

3) When you get the message from your operator, is the recipient number
in messaging-app the same as your own sim card phone number? Or is this
a carrier service phone number?

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-01 Thread Ren
Ok Tiago, Here are the results of the test.

First I check that the telephony service is running, and this is the
case:

phablet@ubuntu-phablet:~$ ps -aux | grep telephony-service-indicator 
phablet   2261  0.0  0.5 177012  5564 ?Ssl  févr.24   0:39 
/usr/bin/telephony-service-indicator
phablet  22490  0.0  0.0   4852   676 pts/29   S+   20:26   0:00 grep 
telephony-service-indicator
phablet@ubuntu-phablet:~$ 

Now the test without messaging-app window opened and the screen already
has auto-shut.

The message is sent from my alert server to the FreeMobile SMS server.
After about 10 seconds...
The phone does not vibrate (answer 1) but its own screen opens during about ~15 
seconds,
then the phone screen switches off.
>From that point, I enter the phone,
I can realize that the message-app window is not open,
I check that the telephony service is still running (answer 2):

phablet@ubuntu-phablet:~$ 
phablet@ubuntu-phablet:~$ ps -aux | grep telephony-service-indicator 
phablet   2261  0.0  0.5 177012  5564 ?Ssl  févr.24   0:39 
/usr/bin/telephony-service-indicator
phablet  23387  0.0  0.0   4852   676 pts/29   S+   20:28   0:00 grep 
telephony-service-indicator
phablet@ubuntu-phablet:~$ 

In my previous tests I remember that the messaging-app window was opened(answer 
3)
with the same issue.

Do not hesitate to ask me to make more tests. Thanks again. Good
evening.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-03-01 Thread Tiago Salem Herrmann
Thank you.

I have some more questions:

1) Does the phone vibrate even you get the message?
2) Is messaging-app open? Can you reproduce it also with messaging-app closed?
3) Once you reproduce the bug, can you check if telephony-service-indicator is 
running with "ps -aux | grep telephony-service-indicator"

Thank you

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-26 Thread Ren
ok Tiago, now here is the  file dbus.log
I've changed phone number to +33123456789 and the SMS message is "NEW-TEST"
and it has arrived in the phone at time 9:52  .


** Attachment added: "dbus.log"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1547462/+attachment/4581629/+files/dbus.log

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-25 Thread Tiago Salem Herrmann
Thank you!

from the logs I can't tell much yet where the problem is,

could you run "dbus-monitor > dbus.log" as phablet user and after you
reproduce the issue just press ctrl+c and attach dbus.log file here?

You can remove the phone number from the logs before attaching it if you
wish.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-25 Thread Ren
Attached to my comments the files containing the 4 files related to crashes 
(not 3):
bug1547462-crash-4files.tgz


** Attachment added: "tarfile containing the 4 files related to crashes"
   
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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-25 Thread Ren
Sorry : in fact this sound file does exist in the phone 
(Melody-piano-short4sec.ogg).
The error messages that I can see in the file 
$HOME/.cache/upstart/telephony-service-indicator.log
seems related for another reason.
I am going to attach the 3 files in a while.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-25 Thread Ren
1- Yes  there are 2 files in dir /var/crash :

phablet@ubuntu-phablet:/var/crash$ ls -l
total 21940
-rw-r- 1 phablet  whoopsie  6262199 f�vr. 23 21:42 
_usr_bin_dialer-app.32011.crash
-rw-r--r-- 1 phablet  whoopsie0 f�vr. 23 21:42 
_usr_bin_dialer-app.32011.upload
-rw--- 1 whoopsie whoopsie0 f�vr. 23 21:42 
_usr_bin_dialer-app.32011.uploaded
-rw-r- 1 root whoopsie 16063013 f�vr. 23 21:43 _usr_bin_gdb.0.crash
-rw-r--r-- 1 root whoopsie0 f�vr. 23 21:43 _usr_bin_gdb.0.upload
-rw--- 1 whoopsie whoopsie0 f�vr. 23 21:43 _usr_bin_gdb.0.uploaded
-rw-r- 1 root whoopsie   130681 f�vr. 23 20:59 _usr_bin_lxc-stop.0.crash
-rw-r--r-- 1 root whoopsie0 f�vr. 23 20:59 
_usr_bin_lxc-stop.0.upload
-rw--- 1 whoopsie whoopsie0 f�vr. 23 20:59 
_usr_bin_lxc-stop.0.uploaded
phablet@ubuntu-phablet:/var/crash$

I had a look ,and the crashes seem related to OTA9 release.

2- Ok I see the issue : the telephony service tries to play a file that does 
not exists anymore!
So, it would be good, if the file does not exist, that the telephony service 
plays the initial default sound file...
So users would not think that this is a bug ?

setMedia() media:   QUrl( 
"file:///usr/share/sounds/ubuntu/notifications/Melody-piano-short4sec.ogg" ) 
Tell me if you want I attach the 3 files. Thank you.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-25 Thread Tiago Salem Herrmann
Hi, can you check if you have any telephony-service-indicator crash file
in /var/crash ?

Also, check if you get any suspicious message in $HOME/.cache/upstart
/telephony-service-indicator.log by the time you receive those sms's.

Thank you.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-25 Thread Ren
Issue is the same with the new OTA9.1 image.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-24 Thread Bill Filler
** Changed in: canonical-devices-system-image
Milestone: None => ww08-2016

** Changed in: telephony-service (Ubuntu)
   Importance: Undecided => High

** Changed in: canonical-devices-system-image
   Importance: Undecided => High

** Changed in: canonical-devices-system-image
   Status: Incomplete => Triaged

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-24 Thread Pat McGowan
** Changed in: canonical-devices-system-image
 Assignee: (unassigned) => Bill Filler (bfiller)

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-23 Thread Ren
Screenshot added: filename is: bug1547462-screenshot.png


** Attachment removed: "screenshot20160223_200152202-after.png"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1547462/+attachment/4579286/+files/screenshot20160223_200152202-after.png

** Attachment added: "bug1547462-screenshot.png"
   
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1547462/+attachment/4579290/+files/bug1547462-screenshot.png

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-23 Thread Ren
Steps to reproduce the  problem:
1- I send a message inside a URL to the mobile operator server, I used "wget" 
to do so:
wget -O /dev/null --quiet --no-check-certificate 
'https://smsapi.free-mobile.fr/sendmsg?user=21462625&pass=EecGm6kuwWyVBX&msg=This-Is-A-Test-Message'

2- The message is received on the phone, without the sound notification,
nor the green notification icon.

I've put a screenshot showing the messages list display
after the test message has arrived.


** Attachment added: "screenshot20160223_200152202-after.png"
   
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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-19 Thread Ren
1. Yes I receive the SMS, just the sound is not played on the phone BQ 4.5.
2. No the SMS is very simple it is used just to alert me that a service has 
gone down for example
3. Yes other SMS are notified by an audible sound, the one that has been 
configured in system parameters.
Remember that everything about SMS notifications was running ok before OTA-9.

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-19 Thread Pat McGowan
@Ren Can you clarify a bit more. Sounds like a nice service

Do you actually receive the SMS and its just the audible notification you are 
missing?
Does the message itself contain any clues, is it formatted differently?
To confirm other SMS messages trigger an audible notification?


** Changed in: canonical-devices-system-image
   Status: New => Incomplete

** No longer affects: telepathy-ofono (Ubuntu)

** Also affects: telephony-service (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: telephony-service (Ubuntu)
 Assignee: (unassigned) => Tiago Salem Herrmann (tiagosh)

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[Bug 1547462] Re: [notification] all received messages are not always played back

2016-02-19 Thread Pat McGowan
** Also affects: telepathy-ofono (Ubuntu)
   Importance: Undecided
   Status: New

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  [notification] all received messages are not always played back

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https://bugs.launchpad.net/canonical-devices-system-image/+bug/1547462/+subscriptions

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