[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2017-03-08 Thread Christopher M. Penalver
JayBofMA (jayburrill), to track your issue, it will help immensely if you filed 
a new report with Ubuntu in a live environment via a terminal:
ubuntu-bug linux

Alternatively, one may use:
https://bugs.launchpad.net/ubuntu/+source/linux/+filebug

Please feel free to subscribe me to it.

For more on why this is helpful, please see
https://wiki.ubuntu.com/ReportingBugs.

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  Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2017-02-21 Thread JayBofMA
I have the same issue with a fresh install of Ubuntu Gnome 16.04.1 on a
Dell Latitude E5570.  The system freezes every time after I log in, with
the Caps Lock blinking...  I wish I could supply more detail.   But I
cannot access the system at all.

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  Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2017-02-15 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete => Expired

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-12-17 Thread Christopher M. Penalver
Mihail A. Smolnikov, to keep this relevant to upstream, one would want
check for, and test the latest mainline kernel (now 4.9) as it is
released.

Could you please advise?

** Description changed:

  Ubuntu 16.04.1 fails to boot on HP Envy 15-ah150sa laptop right after
  the installation.
  
  I tried to install Ubuntu v. 16.04.1 on my HP Envy 15-ah150sa. It
  successfully booted from the flash drive with default params (however,
  if I tried to edit command line params, for example, to disable acpi or
  add nomodeset flag, it fails to boot regardless if I made some changes
  in the command or not).
  
  Installation passes without errors, but during the first boot from hard 
drive, right after the GRUB, any of the following happens (absolutely randomly):
  1. Screen starts to blink constantly, boot doesn't proceeds
  2. Screen remains blank (the same background color as grub have) and capslock 
starts to turning on and off
  3. Screen remains blank and no more requests to HDD being performing
  
  In any of these three cases, laptop doesn't responds to ctrl-alt-del
  
  I tried to:
  0. Test memory, HDD and ISO image, install different versions of Ubuntu from 
different USB Flash drives.
  1. Update BIOS (now it is of latest version (F.14)) - only after that update 
Ubuntu booted from USB Flash drive.
  2. Disable/enable secure boot
  3. Add nomodeset
  4. Add acpi=off
  5. Boot in different modes
  
  Booting in recovery mode results to a lot of "General Protection Fault" 
errors.
  Booting in upstart mode once was successfull
  
- Not sure if this info will help, but I also tried to install latest Debian. 
It boots, but CPU usage appears to be constantly high. Same issue wasn't found 
when ran Ubuntu from USB.
- --- 
+ Not sure if this info will help, but I also tried to install latest
+ Debian. It boots, but CPU usage appears to be constantly high. Same
+ issue wasn't found when ran Ubuntu from USB.
+ 
+ WORKAROUND: Use kernel boot parameter:
+ acpi_no_static_ssdt
+ 
+ ---
  ApportVersion: 2.20.3-0ubuntu7
  Architecture: amd64
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC1:  ubuntu 2249 F pulseaudio
-  /dev/snd/controlC0:  ubuntu 2249 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  ubuntu 2249 F pulseaudio
+  /dev/snd/controlC0:  ubuntu 2249 F pulseaudio
  CasperVersion: 1.378
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 16.10
  LiveMediaBuild: Ubuntu 16.10 "Yakkety Yak" - Alpha amd64 (20160902)
  MachineType: HP HP ENVY Notebook
  Package: linux (not installed)
  ProcEnviron:
-  TERM=xterm-256color
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  TERM=xterm-256color
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi 
file=/cdrom/preseed/username.seed boot=casper quiet splash ---
  ProcVersionSignature: Ubuntu 4.4.0-9136.55-generic 4.4.16
  RelatedPackageVersions:
-  linux-restricted-modules-4.4.0-9136-generic N/A
-  linux-backports-modules-4.4.0-9136-generic  N/A
-  linux-firmware  1.160
+  linux-restricted-modules-4.4.0-9136-generic N/A
+  linux-backports-modules-4.4.0-9136-generic  N/A
+  linux-firmware  1.160
  Tags:  yakkety
  Uname: Linux 4.4.0-9136-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 03/28/2016
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.14
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 80BA
  dmi.board.vendor: HP
  dmi.board.version: 80.35
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.14:bd03/28/2016:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn80BA:rvr80.35:cvnHP:ct10:cvrChassisVersion:
  dmi.product.name: HP ENVY Notebook
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP

** Changed in: linux (Ubuntu)
   Status: Triaged => Incomplete

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  Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-12-13 Thread Mihail A. Smolnikov
It helped, thanks!

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-11-17 Thread Robert Wood
This should help:

https://forums.mageia.org/en/viewtopic.php?f=7=11220

http://www.linuxquestions.org/questions/linux-laptop-and-
netbook-25/can't-boot-into-hp-envy-15-ah150sa-radeon-after-
install-4175584667/

When installing remember to manually add acpi_no_static_ssdt

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-10-29 Thread Mihail A. Smolnikov
Ubuntu 16.10 with kernel 4.8.0-22 have the same problem... Still fails
to boot after installation, and booted from USB only on second
attempt

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-09-02 Thread Christopher M. Penalver
** Changed in: linux (Ubuntu)
   Status: Confirmed => Triaged

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-09-02 Thread Christopher M. Penalver
** Tags added: latest-bios-f.14

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-09-02 Thread Mihail A. Smolnikov
And another strange thing. I tried to install latest Ubuntu (built
September, 2), and successfully boot into it. However, strange things
were happening during the boot: screen just switched off 15-20 seconds.
But finally i was able to log in to the system. The only thing I did -
connected to WiFi, then tried to reboot laptop and it freezed during
shutdown.

Unfortunatelly, consequential reboots resulted to an error (see
attachment).

P.S. I used Windows between first successfull and next failed Ubuntu's
boots.

** Attachment added: "Kernel null pointer dereference error"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1615361/+attachment/4733131/+files/IMAG1929.jpg

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-09-02 Thread Mihail A. Smolnikov
Done and changed status to 'Confirmed' as stated in #4.

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-09-02 Thread Mihail A. Smolnikov
apport information

** Tags added: apport-collected yakkety

** Description changed:

  Ubuntu 16.04.1 fails to boot on HP Envy 15-ah150sa laptop right after
  the installation.
  
  I tried to install Ubuntu v. 16.04.1 on my HP Envy 15-ah150sa. It
  successfully booted from the flash drive with default params (however,
  if I tried to edit command line params, for example, to disable acpi or
  add nomodeset flag, it fails to boot regardless if I made some changes
  in the command or not).
  
  Installation passes without errors, but during the first boot from hard 
drive, right after the GRUB, any of the following happens (absolutely randomly):
  1. Screen starts to blink constantly, boot doesn't proceeds
  2. Screen remains blank (the same background color as grub have) and capslock 
starts to turning on and off
  3. Screen remains blank and no more requests to HDD being performing
  
  In any of these three cases, laptop doesn't responds to ctrl-alt-del
  
  I tried to:
  0. Test memory, HDD and ISO image, install different versions of Ubuntu from 
different USB Flash drives.
  1. Update BIOS (now it is of latest version (F.14)) - only after that update 
Ubuntu booted from USB Flash drive.
  2. Disable/enable secure boot
  3. Add nomodeset
  4. Add acpi=off
  5. Boot in different modes
  
  Booting in recovery mode results to a lot of "General Protection Fault" 
errors.
  Booting in upstart mode once was successfull
  
- Not sure if this info will help, but I also tried to install latest
- Debian. It boots, but CPU usage appears to be constantly high. Same
- issue wasn't found when ran Ubuntu from USB.
+ Not sure if this info will help, but I also tried to install latest Debian. 
It boots, but CPU usage appears to be constantly high. Same issue wasn't found 
when ran Ubuntu from USB.
+ --- 
+ ApportVersion: 2.20.3-0ubuntu7
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  ubuntu 2249 F pulseaudio
+  /dev/snd/controlC0:  ubuntu 2249 F pulseaudio
+ CasperVersion: 1.378
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.10
+ LiveMediaBuild: Ubuntu 16.10 "Yakkety Yak" - Alpha amd64 (20160902)
+ MachineType: HP HP ENVY Notebook
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm-256color
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi 
file=/cdrom/preseed/username.seed boot=casper quiet splash ---
+ ProcVersionSignature: Ubuntu 4.4.0-9136.55-generic 4.4.16
+ RelatedPackageVersions:
+  linux-restricted-modules-4.4.0-9136-generic N/A
+  linux-backports-modules-4.4.0-9136-generic  N/A
+  linux-firmware  1.160
+ Tags:  yakkety
+ Uname: Linux 4.4.0-9136-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 03/28/2016
+ dmi.bios.vendor: Insyde
+ dmi.bios.version: F.14
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: 80BA
+ dmi.board.vendor: HP
+ dmi.board.version: 80.35
+ dmi.chassis.asset.tag: Chassis Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: 
dmi:bvnInsyde:bvrF.14:bd03/28/2016:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn80BA:rvr80.35:cvnHP:ct10:cvrChassisVersion:
+ dmi.product.name: HP ENVY Notebook
+ dmi.product.version: Type1ProductConfigId
+ dmi.sys.vendor: HP

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1615361/+attachment/4733099/+files/AlsaInfo.txt

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  Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-09-01 Thread Christopher M. Penalver
Mihail A. Smolnikov, are you able to boot into a live environment of
http://cdimage.ubuntu.com/daily-live/current/ and then provide the
information from
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1615361/comments/4
?

** Changed in: linux (Ubuntu)
   Importance: Critical => High

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-31 Thread Mihail A. Smolnikov
If any other diagnostical actions I may perform to better describe the
problem - just let me know.

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-30 Thread Alberto Salvia Novella
** Changed in: linux (Ubuntu)
   Importance: Undecided => Critical

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-23 Thread Mihail A. Smolnikov
As I told, it is impossible to boot system (booted only in upstart mode which 
worked just for a few minutes and freezed then).
But I managed to recover some logs from / drive.
Not sure what you may need, so the whole /var/log is in the attachment.

** Attachment added: "log dir contents"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1615361/+attachment/4726504/+files/log.zip

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-23 Thread Brian Murray
** Package changed: ubuntu => linux (Ubuntu)

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-21 Thread Hans Joachim Desserud
** Tags added: xenial

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-21 Thread Ubuntu Foundations Team Bug Bot
Thank you for taking the time to report this bug and helping to make
Ubuntu better.  It seems that your bug report is not filed about a
specific source package though, rather it is just filed against Ubuntu
in general.  It is important that bug reports be filed about source
packages so that people interested in the package can find the bugs
about it.  You can find some hints about determining what package your
bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage.
You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit
https://bugs.launchpad.net/ubuntu/+bug/1615361/+editstatus and add the
package name in the text box next to the word Package.

[This is an automated message.  I apologize if it reached you
inappropriately; please just reply to this message indicating so.]

** Tags added: bot-comment

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[Bug 1615361] Re: Ubuntu 16.04 fails to boot on HP Envy 15-ah150sa laptop

2016-08-21 Thread Mihail A. Smolnikov
** Attachment added: "General protection fault trace"
   
https://bugs.launchpad.net/ubuntu/+bug/1615361/+attachment/4724986/+files/IMAG1914.jpg

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