[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-05-20 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete => Expired

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-21 Thread Daniel van Vugt
I think the question is whether the lid problem occurs _after_ cold
boots or warm boots only.

A cold boot is from power-on. A warm boot is a reboot.

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-21 Thread tom
I think I've solved the mystery. I was very bothered that I was the
only/first one having it, given the ubiquity of my hardware. I believe
this theory also explains why it sometimes awoke just fine  from lid
closed, but sometimes was all broken.

I believe my setting for "what to do when lid closes" got lost in
upgrade to 18.04, so it wasn't suspending, and maybe wasn't doing
anything at all! Then, if I happened to place it on good surfaces, it'd
be fine and "wake up". When I placed it on bad surfaces, like bed sheets
or other cloths, it'd overheat and cook itself into insanity, so when I
opened the lid, it wouldn't "wake up" because it was cooked into a fever
dream.

This is my best guess. I'll let you know if I experience the issue any
more, now that I've explicitly chosen "suspend" for "lid close" in
Settings.

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-21 Thread tom
@Kai-Heng Feng, I have no idea what you mean. This issue is upon closing
and re-opening lid. It does not occur upon boots, whether "cold" or
"re".

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-19 Thread Kai-Heng Feng
Do you see this issue on cold boot, or just reboot?

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  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-18 Thread Daniel van Vugt
Yes there have been a few kernel updates in the past few days that might
have improved the situation. Still, bug incomplete pending more testing
on kernel 4.15 and if that doesn't suffice, then with 4.16 too.

There's no need to send all those attachments again.

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  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-18 Thread tom
Very bizarre development. Woke from lid close 3 times perfectly in the
past few days. Today, blinked black and barely-visible-for-an-instant
cursor for over 60seconds, so i force reset. attaching apport logs.

** Description changed:

  If I open the lid, it seems that the computer flat-out doesn't wake up.
  HOWEVER, if I wait patiently more than 20 seconds, and press (not hold)
  the power button, SOMETIMES, the computer will "snap out of it" and come
  back to my desktop. Although RAM is 25% used, and CPU usage is around
  25-50% or less (depending on apps), mouse will regularly freeze up for
  some seconds every 10 seconds or so. Wifi will claim to be "on", but
  there aren't any networks in the "select network" dialogue. Turning wifi
  off and then on does not fix this problem. So I'll be in this terrifying
  state of non-responsive every few seconds computer, with no ability to
  reconnect to networks and report bug.
  
  I force restart. The first restart, upon login, will hang indefinitely
  on a purple screen with the cursor in the middle. I will have to force
  restart again. Upon 2nd restart, it will boot "normally".
  
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: gnome-shell 3.27.92-0ubuntu1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  Uname: Linux 4.15.0-10-generic x86_64
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  8 12:38:24 2018
  DisplayManager: gdm3
  InstallationDate: Installed on 2018-03-02 (5 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: gnome-shell
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tom1387 F pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2018-03-02 (10 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  MachineType: Dell Inc. XPS 15 9560
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed 
root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash 
acpi_rev_override=1 vt.handoff=1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-10-generic N/A
   linux-backports-modules-4.15.0-10-generic  N/A
   linux-firmware 1.172
  Tags:  bionic
  Uname: Linux 4.15.0-10-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/25/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.7.1
  dmi.board.name: 0JHP5H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr:
  dmi.product.family: XPS
  dmi.product.name: XPS 15 9560
  dmi.sys.vendor: Dell Inc.
  --- 
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tom1387 F pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2018-03-02 (10 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  MachineType: Dell Inc. XPS 15 9560
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed 
root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash 
acpi_rev_override=1 vt.handoff=1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-10-generic N/A
   linux-backports-modules-4.15.0-10-generic  N/A
   linux-firmware 1.172
  Tags:  bionic
  Uname: Linux 4.15.0-10-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/25/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.7.1
  dmi.board.name: 0JHP5H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:r

[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-16 Thread tom
So today, woke up properly from lid close.

I'm not sure what to make of it, as I haven't restarted for over 2 days.

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-15 Thread Daniel van Vugt
Unfortunately, that's what many people say when they log a bug. And
unfortunately you do seem to be the first/only person reporting this
problem, for now. Although that doesn't imply your machine is the only
one affected. It's always possible you have the honour of just being the
most observant person to notice and report the problem first...

Here are the steps:

1. Download http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc5
/linux-headers-4.16.0-041600rc5_4.16.0-041600rc5.201803112130_all.deb

2. Download http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc5
/linux-
headers-4.16.0-041600rc5-generic_4.16.0-041600rc5.201803112130_amd64.deb

3. Download http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc5
/linux-
image-4.16.0-041600rc5-generic_4.16.0-041600rc5.201803112130_amd64.deb

4. In a terminal, install them all at once:
   sudo dpkg -i linux*.deb

5. Reboot.

6. Verify you're using the new kernel by running this in a terminal:
   uname -r

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-15 Thread tom
Can you  walk me through that?

I'm not sure it's necessary. I have one of the most popular systems
(Dell XPS 9560). If 18.04 doesn't wake up from lid closing on all Dell
XPS, I doubt I'm the first/only to have this problem.

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-15 Thread Daniel van Vugt
tom,

To pre-empt what the kernel team would ask you to do next, please try
installing a newer kernel (4.16-something) and see how that performs:

http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-15 Thread tom
Today, it behaved similarly after closing the lid. Weird cycle of black
screen, power button turning off, screen momentarily flashing the cursor
low and in the middle of screen.

However, unlike before, after patiently wading through the mire, after
about 90 seconds, I was able to enter my password, and the system so far
isn't hanging every few seconds, and it connected to wifi almost
immediately upon waking!

Ran apport info diagnostics above. Maybe it's the new kernel that came
out last night?

Bug is certainly not fixed, but closer to fixed now.

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Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-15 Thread tom
apport information

** Description changed:

  If I open the lid, it seems that the computer flat-out doesn't wake up.
  HOWEVER, if I wait patiently more than 20 seconds, and press (not hold)
  the power button, SOMETIMES, the computer will "snap out of it" and come
  back to my desktop. Although RAM is 25% used, and CPU usage is around
  25-50% or less (depending on apps), mouse will regularly freeze up for
  some seconds every 10 seconds or so. Wifi will claim to be "on", but
  there aren't any networks in the "select network" dialogue. Turning wifi
  off and then on does not fix this problem. So I'll be in this terrifying
  state of non-responsive every few seconds computer, with no ability to
  reconnect to networks and report bug.
  
  I force restart. The first restart, upon login, will hang indefinitely
  on a purple screen with the cursor in the middle. I will have to force
  restart again. Upon 2nd restart, it will boot "normally".
  
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: gnome-shell 3.27.92-0ubuntu1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  Uname: Linux 4.15.0-10-generic x86_64
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  8 12:38:24 2018
  DisplayManager: gdm3
  InstallationDate: Installed on 2018-03-02 (5 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: gnome-shell
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tom1387 F pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2018-03-02 (10 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  MachineType: Dell Inc. XPS 15 9560
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed 
root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash 
acpi_rev_override=1 vt.handoff=1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-10-generic N/A
   linux-backports-modules-4.15.0-10-generic  N/A
   linux-firmware 1.172
  Tags:  bionic
  Uname: Linux 4.15.0-10-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/25/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.7.1
  dmi.board.name: 0JHP5H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr:
  dmi.product.family: XPS
  dmi.product.name: XPS 15 9560
  dmi.sys.vendor: Dell Inc.
  --- 
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tom1387 F pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2018-03-02 (10 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  MachineType: Dell Inc. XPS 15 9560
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed 
root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash 
acpi_rev_override=1 vt.handoff=1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-10-generic N/A
   linux-backports-modules-4.15.0-10-generic  N/A
   linux-firmware 1.172
  Tags:  bionic
  Uname: Linux 4.15.0-10-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/25/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.7.1
  dmi.board.name: 0JHP5H
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr:
  dmi.product.family: XPS
  dmi.product.name: XPS 15 9560
  dmi.sys.vendor: Dell Inc.
+ --- 
+ ApportVersion: 2.20.8-0ubuntu10
+ Architecture: amd64
+ AudioDevice

[Bug 1754425] Re: Lots of pcieport and nvme kernel errors - system non-responsive

2018-03-12 Thread tom
apport information

** Tags added: apport-collected

** Description changed:

  If I open the lid, it seems that the computer flat-out doesn't wake up.
  HOWEVER, if I wait patiently more than 20 seconds, and press (not hold)
  the power button, SOMETIMES, the computer will "snap out of it" and come
  back to my desktop. Although RAM is 25% used, and CPU usage is around
  25-50% or less (depending on apps), mouse will regularly freeze up for
  some seconds every 10 seconds or so. Wifi will claim to be "on", but
  there aren't any networks in the "select network" dialogue. Turning wifi
  off and then on does not fix this problem. So I'll be in this terrifying
  state of non-responsive every few seconds computer, with no ability to
  reconnect to networks and report bug.
  
  I force restart. The first restart, upon login, will hang indefinitely
  on a purple screen with the cursor in the middle. I will have to force
  restart again. Upon 2nd restart, it will boot "normally".
  
  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: gnome-shell 3.27.92-0ubuntu1
  ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
  Uname: Linux 4.15.0-10-generic x86_64
  ApportVersion: 2.20.8-0ubuntu10
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  8 12:38:24 2018
  DisplayManager: gdm3
  InstallationDate: Installed on 2018-03-02 (5 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: gnome-shell
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ ApportVersion: 2.20.8-0ubuntu10
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  tom1387 F pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2018-03-02 (10 days ago)
+ InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228)
+ MachineType: Dell Inc. XPS 15 9560
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm-256color
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed 
root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash 
acpi_rev_override=1 vt.handoff=1
+ ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
+ RelatedPackageVersions:
+  linux-restricted-modules-4.15.0-10-generic N/A
+  linux-backports-modules-4.15.0-10-generic  N/A
+  linux-firmware 1.172
+ Tags:  bionic
+ Uname: Linux 4.15.0-10-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 01/25/2018
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.7.1
+ dmi.board.name: 0JHP5H
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: 
dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr:
+ dmi.product.family: XPS
+ dmi.product.name: XPS 15 9560
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1754425/+attachment/5077749/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1754425

Title:
  Lots of pcieport and nvme kernel errors - system non-responsive

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