[Bug 1770587] Re: creation of new email account impossible in thunderbird
** Changed in: thunderbird Status: Confirmed => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
** Changed in: thunderbird Importance: Medium => Unknown -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Launchpad has imported 13 comments from the remote bug at https://bugzilla.mozilla.org/show_bug.cgi?id=1305270. If you reply to an imported comment from within Launchpad, your comment will be sent to the remote bug automatically. Read more about Launchpad's inter-bugtracker facilities at https://help.launchpad.net/InterBugTracking. On 2016-09-24T23:49:34+00:00 Idevweb wrote: Created attachment 8794558 Screen Shot 2016-09-24 at 4.21.46 PM.png User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0 Build ID: 20160726073904 Steps to reproduce: Installed. Skipped adding account. Went to preferences and set options then closed. Clicked chat tab. Saw notification on bottom of TB about "Lightning" and clicked learn more, then disable. That required restart. Actual results: Upon TB re-open, the "would you like a new email address" dialog is open in center of app, and neither the skip this or configure later buttons work when clicking, even though hover effects work. The chat tab is active in the background behind the new email address dialog. I cannot get rid of the new email address dialog. Perhaps because of there being buttons behind the dialog in the chat tab? Expected results: Either of the skip this or configure later buttons should work, or be able to close that dialog, but there is no close option, and cannot click anywhere else. So... I'm stuck. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/0 On 2016-09-25T01:38:26+00:00 Vseerror wrote: I can't reproduce this on windows 7. Perhaps someone on Mac can That said, Thunderbird being a mail client, it is understandable to prompt the user after startup to add an account if none exists. To get in this situation, a use rmust have bypassed adding a mail account on startup, but did add a chat account. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/1 On 2016-09-26T17:58:23+00:00 Idevweb wrote: This is for sure happening on Mac (El Capitan 10.11.6). I uninstalled Thunderbird (also removing the user/library/Thunderbird directory) and re-installed fresh. I again skipped the new email dialog, set preferences again, and this time customized the tabs bar removing the Chat tab since I do not plan on using that, then clicked the disable Lighting again and restarted Thunderbird. The same interface blocking happened again. So it does not matter if Chat tab is there or not. The interface is completely unusable with the new account dialog open. No link or button clicks work other than the checkbox next to the gandi.net provider and the terms and privacy links. User is completely unable to use Thunderbird at this point. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/2 On 2017-01-25T16:43:42+00:00 Aleth-n wrote: >From comment 2 and comment 0, it seems the common element might be disabling Lightning and the associated restart messing up the first-run sequence somehow. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/3 On 2017-01-25T19:10:18+00:00 Vseerror wrote: another user https://support.mozilla.org/en- US/questions/1155026#answer-956241 Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/4 On 2017-01-26T10:46:23+00:00 De-berberich wrote: Running macOS El Capitan 10.11.6 I never ran into this issue. Lately I've been testing through all intermediate versions from TB 45.x to actually TB 45.7.0, TB 51.0b2, Earlybird 53.0a2 and Daily 54.0a1. I just re-tested TB 45.7.0 and TB 52.0a2 in new profiles, skipped adding account, modified some preferences, opened the "Chat" tab, then disabled Lightning and restarted TB. At any given moment and on each restart, even if the "Chat" tab is active on restart, the "skip this" and the "configure my account later" buttons both do work and I'm able to either create an account or choose "configure my account later". Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/5 On 2017-01-27T00:33:30+00:00 Makemyday wrote: >From the top of my head, it shouldn't matter whether Lightning is enabled or disabled on restart - even if you don't specify an account in the first place. Comment 1 and 5 seem to confirm this and I don't recall any such behaviour. If possible, you could try to restart with an attached error console to see if there are any error logged eve
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Hi Rolf, Could post details your reasoning for re-openi g this ticket after Simon closed it? Take care :) G -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
** Changed in: thunderbird (Ubuntu) Status: Invalid => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
** Also affects: thunderbird via https://bugzilla.mozilla.org/show_bug.cgi?id=1305270 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Thanks for changing the status, Simon. Thanks for the advice online. By the way... Love Lubuntu! :) G -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
** Changed in: thunderbird (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
That's super, Jean-Max! I will arrange for this bug to be closed now. :) G -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Thanks, it correct my issue: Finally I had a look into the Thunderbird > Preferences > (Tools > Options for Windows users) and found that the faulty profiles had the option "Accept copies from sites" un-checked under "Privacy". As soon as I activated this option, the drop-down window "Would you like a new email address" would open with the username filled in and with buttons being responsive again. thanks -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Hi Jean-Max, So sorry. Oops! :) Here is the link: https://bugzilla.mozilla.org/show_bug.cgi?id=1305270 Take care :) G ** Bug watch added: Mozilla Bugzilla #1305270 https://bugzilla.mozilla.org/show_bug.cgi?id=1305270 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
sorry, but your link https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587 is exactly this bug :-) Do you have another link ? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Hi again Jean Max. I was looking for duplicates on this issue among the other bugs. I found a promising one, on the Mozilla bug tracker website: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587 Will you read it through and see if it matches your situation? At the end, a bug triager named Eckard suggests that it is because of an option that is checked in preferences. Will you try checking the options box and see if that solves your problem? Thanks G ** Changed in: thunderbird (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Hi Jean-Max, I have the same version of Thunderbird as you do (52.9.1). Can you post the exact steps as to how you got to the problem? And you mention disabling an add-on. Which add-on did you disable? Thanks :) G -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Thanks for the update, Jean-Max. I will change the status back to "new" and look at next steps. Have a great day! :) G ** Changed in: thunderbird (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
still exist with thunderbird version 52.9.1 of July 10, 2018 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Hello again. Sorry, I meant "...problem with creating a new email account in Thunderbird ..." :) G ** Changed in: thunderbird (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1770587] Re: creation of new email account impossible in thunderbird
Hello Thank you for submitting this bug and reporting a problem with compacting folders in Thunderbird. You made this bug report some time ago and Thunderbird have been updated since then. Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you run the following (only once): apport-collect BUGNUMBER and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu and Thunderbird better. G -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
