[Bug 1804560] Re: Error arranque

2018-11-21 Thread Daniel van Vugt
Your best chance is to boot Ubuntu from USB so that the broken harddisk
is not used. Then you will have a chance to try and access the files on
the broken harddisk using the Files app in your live USB session.

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Title:
  Error arranque

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[Bug 1804560] Re: Error arranque

2018-11-21 Thread Daniel van Vugt
Accessing a broken harddisk from the live session may be extremely slow.
If it works at all then it can take days to copy your data from it, due
to the repeated hardware errors and timeouts.

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Title:
  Error arranque

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[Bug 1804560] Re: Error arranque

2018-11-21 Thread edwin perdomo
Does it mean that I can not recover the files? attached error image when
starting.

Attentive to your comments.


** Attachment added: "3.jpg"
   
https://bugs.launchpad.net/ubuntu/+bug/1804560/+attachment/5215181/+files/3.jpg

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Title:
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[Bug 1804560] Re: Error arranque

2018-11-21 Thread Daniel van Vugt
In that case please explain in more detail what the error is you are
facing.

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Title:
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[Bug 1804560] Re: Error arranque

2018-11-21 Thread Daniel van Vugt
Oh, sorry, I see the problem in the kernel log. Your Seagate harddisk
(/dev/sda) has failed. Unfortunately that's a hardware problem that we
can't fix in software.

** Changed in: ubuntu
   Status: Won't Fix => Invalid

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[Bug 1804560] Re: Error arranque

2018-11-21 Thread edwin perdomo
I understand that it may be because it is no longer in service, but I
need to recover the files as I can, I have very important information.

Thanks for your comments.

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Title:
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[Bug 1804560] Re: Error arranque

2018-11-21 Thread Daniel van Vugt
Thank you for reporting this bug to Ubuntu.
Ubuntu 15.04 (vivid) reached end-of-life on February 4, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases 

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test. If you then find the bug is still
present in the newer Ubuntu version, please add a comment here telling
us which new version it is in and change the bug status to Confirmed.

** Package changed: xorg (Ubuntu) => ubuntu

** Changed in: ubuntu
   Status: New => Won't Fix

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Title:
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