[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Hi Francesconorth, I think hplip got uninstalled due to that hpcups filter is missing and you are seeing the error. Could you install hplip. Thanks, Umesh -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Get the following error see attached ** Attachment added: "Screenshot from 2019-04-19 12-28-26.png" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812582/+attachment/5257012/+files/Screenshot%20from%202019-04-19%2012-28-26.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Hi Francesconorth, Could you remove the cups and re-install cups with the following commands apt-get remove --purge cups apt-get install cups Thanks, Umesh -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
1) Uninstalled hplip-3.17.1 2) Did a fresh install of hplip-3.19.3 3) Installed the plugin Still getting -- Reboot -- Apr 17 20:28:21 xps13 systemd[1]: Started CUPS Scheduler. Apr 17 20:33:22 xps13 systemd[1]: Stopping CUPS Scheduler... Apr 17 20:33:22 xps13 systemd[1]: Stopped CUPS Scheduler. Apr 17 20:33:22 xps13 systemd[1]: Started CUPS Scheduler. Apr 17 22:48:38 xps13 hpcups[24442]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2 Apr 17 22:49:23 xps13 hpcups[24471]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2 Apr 17 22:51:08 xps13 hpcups[24526]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2 When I print a test page ** Attachment added: "hp-check.log" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812582/+attachment/5256606/+files/hp-check.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Hi Francesconorth, Could you check the hplip version dpkg -l | grep hplip uninstall the default hplip package which come default with distro. sudo apt-get remove Then do fresh install of hplip-3.19.3 and install plugin manually using sh for the same hplip version. Thanks, Umesh -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
So did that and then tried to print a test page. Gota print error I then hit diagnose and get the attached log sudo journalctl -u cups.service --since="2019-04-16 22:00" --until="2019-04-16 22:37:17" -- Logs begin at Sat 2019-01-19 18:54:40 GMT, end at Tue 2019-04-16 22:38:57 BST. -- Apr 16 22:08:56 xps13 systemd[1]: Stopping CUPS Scheduler... Apr 16 22:08:56 xps13 systemd[1]: Stopped CUPS Scheduler. -- Reboot -- Apr 16 22:10:46 xps13 systemd[1]: Started CUPS Scheduler. Apr 16 22:28:58 xps13 hpcups[6234]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2 Apr 16 22:29:54 xps13 hpcups[6324]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2 Apr 16 22:34:03 xps13 hpcups[6720]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2 And the attached log ** Attachment added: "cups_error.txt" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812582/+attachment/5256393/+files/cups_error.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
sh hplip-3.19.3-plugin.run file ** Changed in: hplip Status: New => In Progress -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Hi Francesconorth, You can install plugin manually by executing sh hplip-3.119.3-plugin.run file. Thanks, Umesh -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
HP check log So as before I had to install the plugin manually and that's when the error occurred ** Attachment added: "hpcheck.log" https://bugs.launchpad.net/hplip/+bug/1812582/+attachment/5250804/+files/hpcheck.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Just tried 3.19.3 - same issue as before HP Linux Imaging and Printing System (ver. 3.19.3) Plugin Download and Install Utility ver. 2.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. HP Linux Imaging and Printing System (ver. 3.19.3) Plugin Download and Install Utility ver. 2.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Checking for network connection... Downloading plug-in from: Plugin is not accessible. Trying to download it from fallback location: [https://developers.hp.com/sites/default/files/hplip-3.19.3-plugin.run] Receiving digital keys: /usr/bin/gpg --homedir /home/fen/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9 Creating directory plugin_tmp Verifying archive integrity... All good. Uncompressing HPLIP 3.19.3 Plugin Self Extracting Archive.. HP Linux Imaging and Printing System (ver. 3.19.3) Plugin Installer ver. 3.0 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Plug-in version: 3.19.3 Installed HPLIP version: 3.19.3 Number of files to install: 64 Plugin installation failed error: Python gobject/dbus may be not installed error: Plug-in install failed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Note that's with Mint 19.1 which 3.19.3 is supposed to supoprt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
This problem also apply to Ubuntu Bionic Beaver. :~$ hp-plugin HP Linux Imaging and Printing System (ver. 3.19.1) Plugin Download and Install Utility ver. 2.1 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. HP Linux Imaging and Printing System (ver. 3.19.1) Plugin Download and Install Utility ver. 2.1 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Checking for network connection... Downloading plug-in from: Receiving digital keys: /usr/bin/gpg --homedir /home/martin/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9 Creating directory plugin_tmp Verifying archive integrity... All good. Uncompressing HPLIP 3.19.1 Plugin Self Extracting Archive.. HP Linux Imaging and Printing System (ver. 3.19.1) Plugin Installer ver. 3.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Plug-in version: 3.19.1 Installed HPLIP version: 3.19.1 Number of files to install: 64 Plugin installation failed error: Python gobject/dbus may be not installed error: Plug-in install failed. Done. ** Attachment added: "hp-check.log" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812582/+attachment/5244382/+files/hp-check.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Yes you are correct, its just the plugin that doesn't install. Will hplip support Mint 19.1 officially? I see in the latest release you have added support for other distros. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
I also tried hplip 3.19.1, it just can't download the plugin, so I've downloaded and installed without problems, however, the hplip installation stops at the plugin installation. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Just to say tried hplip 3.19.1. I know it doesn't say Mint 19.1 is supported in the release notes, but I thought I might as well give it a try. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
** Also affects: hplip Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: hplip (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
Hi, I've got the same problem, I've got: error: Python gobject/dbus may be not installed error: Plug-in install failed. then the script stops and a widow with: lug-In install failed appears. My Python 2.7.15rc1 My hp-check log: -desktop:~$ hp-check log Saving output in log file: /home/juan/hp-check.log HP Linux Imaging and Printing System (ver. 3.18.12) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version warning: 22-19.1 version is not supported. Using 22-19 versions dependencies to verify and install... --- | SYSTEM INFO | --- Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux Host: juan-desktop Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux Distribution: 22 19.1 Bitness: 64 bit --- | HPLIP CONFIGURATION | --- HPLIP-Version: HPLIP 3.18.12 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for 22 distro 19.1 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.18.12 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.18.12 html=/usr/share/doc/hplip-3.18.12 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.18.12 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.18.12 Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1547657460 pending_upgrade_time = 0 latest_available_version = 3.17.10 [installation] date_time = 01/21/19 16:39:24 version = 3.18.12 -- | COMPILEDEP | -- gcc gcc - GNU Project C and C++ Compiler REQUIRED- 7.3.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED3.0 4.1 OK - libtool libtool - Library building support services REQUIRED- 2.4.6 OK - | General Dependencies | libcryptolibcrypto - OpenSSL cryptographic library REQUIRED- 1.1.0 OK - python-xml Python XML libraries REQUIRED- 2.2.5 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED5.0.9 5.7.3 OK - sane-devel SANE - Scannin
[Bug 1812582] Re: Unable to install hplip 3.18.12 on linux mint 19.1
HP Check log ** Attachment added: "HP Check log" https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812582/+attachment/5230808/+files/hp-check.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1812582 Title: Unable to install hplip 3.18.12 on linux mint 19.1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812582/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
