[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
Indeed it does happen with all the other USB ports. I will buy a new mouse. It is doubtful that it was a software issue as I thought. Thanks for the help. ** Changed in: linux (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
Thanks for that kernel log. It looks like a faulty mouse (or port) to me. Try a different USB port. Then if the problem still happens I would recommend replacing the mouse. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
"HID 1241:" is my mouse. Occasionally I plug it out and put it back in again. Please don't be concerned if the logs show this. Since this mouse works perfectly when I boot up Windows on my computer, I was sure it was an Ubuntu software issue. But I tested a different mouse on Ubuntu, and I had no problems. Nevertheless, before buying a replacement mouse, I would like to see if I can make my current one work. Just now, I was using my mouse on Ubuntu and it stopped responding entirely. I ran dmesg > dmesg.txt and have added the resulting text file as an attachment to this comment. ** Attachment added: "Result of "dmesg > dmesg.txt" command attached as requested" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+attachment/5272365/+files/dmesg.txt ** Changed in: linux (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
Please reproduce the problem again and then immediately run this command in a Terminal window: dmesg > dmesg.txt That will create a new file called 'dmesg.txt'. We would like you to then attach that new file to this bug in a new comment. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
Can you clarify what you want me to do with dmesg? Do you want me to run "dmesg" and report back to you with the output? Please be very specific: I'm not at all skilled using the terminal. ** Changed in: linux (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
The only hint of a problem I can see is this from the kernel log: [ 6402.282272] usb 5-2: USB disconnect, device number 2 [ 6405.688387] usb 5-2: new low-speed USB device number 3 using xhci_hcd [ 6405.863785] usb 5-2: New USB device found, idVendor=1241, idProduct= [ 6405.863792] usb 5-2: New USB device strings: Mfr=0, Product=0, SerialNumber=0 [ 6405.884749] input: HID 1241: as /devices/pci:00/:00:10.0/usb5/5-2/5-2:1.0/0003:1241:.0003/input/input19 [ 6405.885322] hid-generic 0003:1241:.0003: input,hidraw1: USB HID v1.00 Mouse [HID 1241:] on usb-:00:10.0-2/input0 which is concurred by the Xorg log: [ 6402.353] (II) config/udev: removing device HID 1241: [ 6402.353] (**) Option "fd" "29" [ 6402.353] (II) event11 - HID 1241:: device removed [ 6402.361] (II) UnloadModule: "libinput" [ 6402.361] (II) systemd-logind: releasing fd for 13:75 [ 6405.965] (II) config/udev: Adding input device HID 1241: (/dev/input/mouse2) [ 6405.965] (II) No input driver specified, ignoring this device. [ 6405.965] (II) This device may have been added with another device file. That suggests the mouse got disconnected and reconnected after 1h46m. Please reproduce the problem again and as soon as it happens run: dmesg > dmesg.txt and send us the file 'dmesg.txt'. Please also try a different mouse to see if that avoids the problem. ** Package changed: xorg (Ubuntu) => linux (Ubuntu) ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
The mouse has a left-click button, a right-click button and a scrollwheel in between that is clickable. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1832133] Re: Mouse unresponsive on Ubuntu 18.04
Here are details on my mouse. Manufacturer: TRUST (www.trust.com) Model: AMI MOUSE 250S OPTICAL -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1832133 Title: Mouse unresponsive on Ubuntu 18.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1832133/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
