[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
[ 2786.224] (II) config/udev: Adding input device HTIX5288:00 0911:5288 Touchpad (/dev/input/event5) [ 2786.224] (**) HTIX5288:00 0911:5288 Touchpad: Applying InputClass "libinput touchpad catchall" [ 2786.224] (**) HTIX5288:00 0911:5288 Touchpad: Applying InputClass "touchpad catchall" [ 2786.224] (**) HTIX5288:00 0911:5288 Touchpad: Applying InputClass "Default clickpad buttons" [ 2786.224] (II) LoadModule: "synaptics" [ 2786.224] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so [ 2786.225] (II) Module synaptics: vendor="X.Org Foundation" [ 2786.225]compiled for 1.20.8, module version = 1.9.1 [ 2786.225]Module class: X.Org XInput Driver [ 2786.225]ABI class: X.Org XInput driver, version 24.1 [ 2786.225] (II) Using input driver 'synaptics' for 'HTIX5288:00 0911:5288 Touchpad' [ 2786.226] (II) systemd-logind: got fd for /dev/input/event5 13:69 fd 31 paused 0 [ 2786.226] (**) HTIX5288:00 0911:5288 Touchpad: always reports core events [ 2786.226] (**) Option "Device" "/dev/input/event5" [ 2786.227] (II) synaptics: HTIX5288:00 0911:5288 Touchpad: found clickpad property [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: x-axis range 0 - 2628 (res 22) [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: y-axis range 0 - 1332 (res 21) [ 2786.227] (II) synaptics: HTIX5288:00 0911:5288 Touchpad: device does not report pressure, will use touch data. [ 2786.227] (II) synaptics: HTIX5288:00 0911:5288 Touchpad: device does not report finger width. [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: buttons: left double triple [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: Vendor 0x911 Product 0x5288 [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: invalid pressure range. defaulting to 0 - 255 [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: invalid finger width range. defaulting to 0 - 15 [ 2786.227] (**) Option "SoftButtonAreas" "50% 0 82% 0 0 0 0 0" [ 2786.227] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: touchpad found [ 2786.227] (**) HTIX5288:00 0911:5288 Touchpad: always reports core events [ 2786.227] (**) Option "config_info" "udev:/sys/devices/pci:00/:00:17.3/i2c_designware.7/i2c-8/i2c-HTIX5288:00/0018:0911:5288.0001/input/input10/event5" [ 2786.227] (II) XINPUT: Adding extended input device "HTIX5288:00 0911:5288 Touchpad" (type: TOUCHPAD, id 10) [ 2786.227] (**) synaptics: HTIX5288:00 0911:5288 Touchpad: (accel) MinSpeed is now constant deceleration 2.5 [ 2786.227] (**) synaptics: HTIX5288:00 0911:5288 Touchpad: (accel) MaxSpeed is now 1.75 [ 2786.227] (**) synaptics: HTIX5288:00 0911:5288 Touchpad: (accel) AccelFactor is now 0.068 [ 2786.227] (**) HTIX5288:00 0911:5288 Touchpad: (accel) keeping acceleration scheme 1 [ 2786.227] (**) HTIX5288:00 0911:5288 Touchpad: (accel) acceleration profile 1 [ 2786.227] (**) HTIX5288:00 0911:5288 Touchpad: (accel) acceleration factor: 2.000 [ 2786.227] (**) HTIX5288:00 0911:5288 Touchpad: (accel) acceleration threshold: 4 [ 2786.228] (--) synaptics: HTIX5288:00 0911:5288 Touchpad: touchpad found [ 2786.229] (II) config/udev: Adding input device HTIX5288:00 0911:5288 Touchpad (/dev/input/mouse0) [ 2786.229] (**) HTIX5288:00 0911:5288 Touchpad: Ignoring device from InputClass "touchpad ignore duplicates" So it seems to me that these logs were captured when touchpad is working. Could you redo `sudo apport-collect 1884288` when touchpad is dead? This also duplicates bug 1809586, which has expired, so let's continue investigation here. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
Thanks. If the touchpad is randomly missing from 'evtest' then that sounds like a kernel bug or a hardware fault. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
I restarted laptop twice without touching touchpad until I get user login screen and worked fine. However, on another reboot, I touched the touchpad several times during the startup screen and it is not working again. I am not sure if this helps in the testing of this. Anyway, it is back to the non-working state, that is not to say that it will start working again with yet another reboot. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
I restarted the laptop again to see if it helps and it is back working. I am not sure if this helps but when I move the touchpad around and pressing the left and right during the startup screen it seems it may help, I am not sure if this is complete nonsense or not. It is now listed in the evtest: No device specified, trying to scan all of /dev/input/event* Available devices: /dev/input/event0: Lid Switch /dev/input/event1: Power Button /dev/input/event2: AT Translated Set 2 keyboard /dev/input/event3: HTIX5288:00 0911:5288 UNKNOWN /dev/input/event4: HTIX5288:00 0911:5288 Touchpad /dev/input/event5: HTIX5288:00 0911:5288 UNKNOWN /dev/input/event6: Intel HID events /dev/input/event7: Intel HID 5 button array /dev/input/event8: USB 2.0 Camera: USB Camera /dev/input/event9: Video Bus /dev/input/event10: HDA Intel PCH Mic /dev/input/event11: HDA Intel PCH Headphone /dev/input/event12: HDA Intel PCH HDMI/DP,pcm=3 /dev/input/event13: HDA Intel PCH HDMI/DP,pcm=7 /dev/input/event14: HDA Intel PCH HDMI/DP,pcm=8 /dev/input/event15: HDA Intel PCH HDMI/DP,pcm=9 /dev/input/event16: HDA Intel PCH HDMI/DP,pcm=10 I can confirm event 4 is indeed the touchpad as lots of extra information appears when event 4 is investigated when touchpad is in use. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
Unfortunately event 3 is not the touchpad, nor is 4, see below: EVENT 3: Input device name: "Intel HID events" Supported events: Event type 0 (EV_SYN) Event type 1 (EV_KEY) Event code 69 (KEY_NUMLOCK) Event code 102 (KEY_HOME) Event code 104 (KEY_PAGEUP) Event code 107 (KEY_END) Event code 109 (KEY_PAGEDOWN) Event code 113 (KEY_MUTE) Event code 114 (KEY_VOLUMEDOWN) Event code 115 (KEY_VOLUMEUP) Event code 116 (KEY_POWER) Event code 142 (KEY_SLEEP) Event code 164 (KEY_PLAYPAUSE) Event code 166 (KEY_STOPCD) Event code 224 (KEY_BRIGHTNESSDOWN) Event code 225 (KEY_BRIGHTNESSUP) Event code 240 (KEY_UNKNOWN) Event code 247 (KEY_RFKILL) Event type 4 (EV_MSC) Event code 4 (MSC_SCAN) EVENT 4: Input device name: "Intel HID 5 button array" Supported events: Event type 0 (EV_SYN) Event type 1 (EV_KEY) Event code 114 (KEY_VOLUMEDOWN) Event code 115 (KEY_VOLUMEUP) Event code 116 (KEY_POWER) Event code 125 (KEY_LEFTMETA) Event code 240 (KEY_UNKNOWN) Event code 561 (?) Event type 4 (EV_MSC) Event code 4 (MSC_SCAN) The rest do not appear to relate to the touchpad. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
** Tags added: hwe-touchpad -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
You need to figure out which is the touchpad, enter that number (I think it's 3 in the above list?) and hit Enter. Then use the touchpad and verify you see lots more information. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
Please see below results of evtest: No device specified, trying to scan all of /dev/input/event* Available devices: /dev/input/event0: Lid Switch /dev/input/event1: Power Button /dev/input/event2: AT Translated Set 2 keyboard /dev/input/event3: Intel HID events /dev/input/event4: Intel HID 5 button array /dev/input/event5: Video Bus /dev/input/event6: USB 2.0 Camera: USB Camera /dev/input/event7: HDA Intel PCH Mic /dev/input/event8: HDA Intel PCH Headphone /dev/input/event9: HDA Intel PCH HDMI/DP,pcm=3 /dev/input/event10: HDA Intel PCH HDMI/DP,pcm=7 /dev/input/event11: HDA Intel PCH HDMI/DP,pcm=8 /dev/input/event12: HDA Intel PCH HDMI/DP,pcm=9 /dev/input/event13: HDA Intel PCH HDMI/DP,pcm=10 /dev/input/event14: Logitech USB Optical Mouse -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
Please: 1. sudo apt install evtest 2. sudo evtest and tell us if you see events from the touchpad even when it's not working elsewhere. ** Package changed: xserver-xorg-input-synaptics (Ubuntu) => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
I removed 'xserver-xorg-input-synaptics' and upon restart touchpad stopped working again, I am now using an external mouse to navigate as touchpad have completely ceased to work. Please see attached journal.txt ** Attachment added: "journal.txt" https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/1884288/+attachment/5386153/+files/journal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1884288] Re: [LapBook Pro] Touchpad sometimes does not work when machine is restarted
Please uninstall 'xserver-xorg-input-synaptics' and then tell us if the problem still happens. If it does then please also: 1. Reboot 2. Run: journalctl -b0 > journal.txt and attach the resulting text file here. ** Summary changed: - Touchpad sometimes does not work when machine is restarted + [LapBook Pro] Touchpad sometimes does not work when machine is restarted ** Package changed: xorg (Ubuntu) => xserver-xorg-input-synaptics (Ubuntu) ** Changed in: xserver-xorg-input-synaptics (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1884288 Title: [LapBook Pro] Touchpad sometimes does not work when machine is restarted To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/1884288/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
