[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@markb, ok thanks ** Changed in: linux (Ubuntu) Status: In Progress => Fix Committed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@koba, sorry I use Arch, not Ubuntu/Debian. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@markb, would you please help to try 5.10-oem-1023 or 1025(Must enable proposed) #sudo apt update #sudo apt install linux-image-5.10.0-1023-oem linux-headers-5.10.0-1023-oem -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I should make it clear that you need the kernel and the updated BIOS and dock firmware at or beyond the versions I state. All 3 are needed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I'm cc'd on this thread from a while ago when I was looking around for solutions to the many issues that plagued my XPS 9300 laptop and my WD19TB dock (same combination as OP here). I can state that with any Linux kernel 5.10.16 or later, and XPS BIOS 1.5.0, and dock firmware 01.00.15.01, all problems are fixed. I use that combo daily (although up to kernel 5.12.2 now on Arch Linux) and never get any problem at all which is surprising actually given how flaky it was beforehand. There were a heap of i915 patches done in 5.10.15 which are required and then 1 more from 5.10.16 (Fix vswing programming for TBT) that is essential. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, would you please try 5.10-oem-1025 to check if the issue is gone? Thanks -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I'll also note I'm problem free for a few days on 5.10.24-051024-generic -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
https://www.dell.com/community/XPS/XPS-13-9300-and-WD19TB-linux- problem/td-p/7644488/highlight/true/page/13 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, would you please share the link about dell forums post? thanks -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
5.10.0-1011kgen9tgps3rsm-oem does not help. The system doesn't detect the TB dock at all on one USB-C port. The other leads to the laptop screen constantly turning off and on, and no connection to the TB dock/monitor occuring. Same results with 5.10.0-1016 in Feisty Fixes. I see in the Dell forums reports that 5.10.16 and greater fix the issues. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Hi, here's test kernel with the patch figureed out the suspend&resume issue against wd19tb. https://drive.google.com/drive/folders/1-x2-IbsqcGJ_SICPyZuOXnplMKTUGWGu?usp=sharing -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
See kernel log with the 5.10.0-4008-oem kernel. Didn't work with either USB-C port. ** Attachment added: "kern.log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+attachment/5451633/+files/kern.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Is there a signed version of 5.10 oem available anywhere? I see 5.10.0-1008-oem available in Ubuntu sources, but the version you asked for testing is 5.10.0-4008-oem. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
>From the Dell thread mentioned above, adding this to grub helps: "mem_sleep_default=deep i915.enable_guc=2 i915.enable_dp_mst=0" I'll test out the new kernel and get you feedback. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
＠rhpot1991, would you please try the 5.10-oem kernel? there're some patches to resolve the tbt dock issue. https://drive.google.com/drive/folders/1975W_7C6IJg9q_IDy08WrJYaIk_zfRp8?usp=sharing -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Another thing to note, when I get flickering monitor loss unplugging and plugging in the dock seems to resolve. Same thing going on in the logs then: [221027.376079] [drm:intel_fbc_enable [i915]] Enabling FBC on pipe A [221027.387002] [drm:__intel_fbc_disable [i915]] Disabling FBC on pipe A [221027.387064] [drm:drm_atomic_state_default_clear [drm]] Clearing atomic state 665ad61a [221027.387095] [drm:__drm_atomic_state_free [drm]] Freeing atomic state 665ad61a [221027.391513] [drm:drm_mode_addfb2 [drm]] [FB:252] [221027.391551] [drm:drm_atomic_state_init [drm]] Allocated atomic state 665ad61a [221027.391579] [drm:drm_atomic_get_crtc_state [drm]] Added [CRTC:91:pipe A] 2b78400a state to 665ad61a [221027.391601] [drm:drm_atomic_get_plane_state [drm]] Added [PLANE:31:plane 1A] 8e58a6fb state to 665ad61a [221027.391623] [drm:drm_atomic_set_fb_for_plane [drm]] Set [FB:252] for [PLANE:31:plane 1A] state 8e58a6fb [221027.391645] [drm:drm_atomic_check_only [drm]] checking 665ad61a [221027.391764] [drm:intel_plane_atomic_calc_changes [i915]] [CRTC:91:pipe A] with [PLANE:31:plane 1A] visible 1 -> 1, off 0, on 0, ms 0 [221027.391841] [drm:intel_atomic_get_global_obj_state [i915]] Added new global object d2037ee9 state b32f3203 to 665ad61a [221027.391870] [drm:drm_atomic_nonblocking_commit [drm]] committing 665ad61a nonblocking [221027.391994] [drm:intel_fbc_enable [i915]] reserved 49152000 bytes of contiguous stolen space for FBC, threshold: 1 I also have a corrupt cursor issue over time - I'll see if I can get a photo of that. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Have anyone tried KDE? I wonder if it's caused by how GNOME handles DPMS/CRTC. Use a live environment is sufficient. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
It looks like 5.6.0-1037.41 is on the PPA, is it worth trying that? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I'm already on linux-oem-5.6-headers-5.6.0-1036 with the issue still present. I recently upgraded to a Dell Ultrasharp 38" instead of my double configuration, and the same issue occurs with USB-C connection in this configuration. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, Here you are: https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-tip/2020-11-30/amd64/ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Can you double check that URL? Doesn't seem to be working. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, ###Could you please help to try this!? https://kernel.ubuntu.com//~kernel-ppa/mainline/drm-tip/current/amd64/ ###And this 1. Please enable the proposed and sudo apt update. 2. sudo apt install linux-image-unsigned-5.6.0-1035-oem. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
And this 1. Please enable the proposed and sudo apt update. 2. sudo apt install linux-image-unsigned-5.6.0-1035-oem. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, Could you please help to try this!? https://kernel.ubuntu.com//~kernel-ppa/mainline/drm-tip/current/amd64/ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I have two monitors connected 1080p 60hz. I have tried with either HTMI or DP, issue is present no matter the combination. I'll also note that I lose my sound settings quite often and need to switch that back to HDMI after any hiccups. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I am the person who wrote the post on the Dell forums Vladimir is referring to (and I have posted earlier here as above). Note that adding i915.enable_dp_mst=0 doesn't just "sometimes resolve" the very frequent blackouts, disconnects, and other problems I was seeing with my WD19TB dock + XPS 13 9300, it completely resolves all of them! At least with my configuration and versions as stated in that post https://www.dell.com/community/XPS/XPS-13-9300-and-WD19TB-linux- problem/m-p/7723066/highlight/true#M72030. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, How many monitors are connected to the dock? What are the maximum resolutions of those monitors connected to the dock? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Just in case related thread on Dell forum https://www.dell.com/community/XPS/XPS-13-9300-and-WD19TB-linux- problem/td-p/7644488 and bug report https://gitlab.freedesktop.org/drm/intel/-/issues/1453 It is interesting that disabling MST support in the kernel (i915.enable_dp_mst=0) https://www.dell.com/community/XPS/XPS-13-9300-and-WD19TB-linux- problem/m-p/7723066/highlight/true#M72030 sometimes resolves the problem or at least makes the situation more stable. ** Bug watch added: gitlab.freedesktop.org/drm/intel/-/issues #1453 https://gitlab.freedesktop.org/drm/intel/-/issues/1453 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Also additional note. According to the Dell thread, it seems that this issue is easier to reproduce with higher bandwidth required. E.g. there was a report that this issue could be reproduced with 1080p + 120 Hz when it works fine with 1080p + 60 Hz. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
It definitely occurs with a fresh install (dell image). I received my laptop and dock together, happened right out of the box. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
FYI the same lock screen bug and random dock disconnects etc occur on Arch Linux as well. Using XPS 13 9300 + WD19TB + 2 by 2560x1440 DP connected screens, GNOME 3.38, kernel 5.9, fwupd versions up to date. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I tried that connect two monitors on wd19tb. can't trigger the issue on my side. Can you confirm is the issue be triggered after the fresh installation!? Thanks your effort -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Happened out of the box from Dell, switching to 5.6 OEM didn't help. I think part of the key here is the double monitor in the dock with the laptop screen closed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
yours is the same as mine. Did you trigger the issue after the fresh installation? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
See attachment, everything is up to date according to fwupdmgr. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
** Attachment added: "current_firmware.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+attachment/5421352/+files/current_firmware.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, could you check the firmware version of wd19tb!? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
** Attachment added: "kernel_dump.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+attachment/5420275/+files/kernel_dump.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I'll also note that at one point in this log the dock lost my keyboard, which needed to be unplugged and plugged back in. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Took me a bit to reproduce again while logging: 1. Hit win+l to lock 2. Let monitors go to sleep (the longer the better, if I did this for a short amount of time the system recovered) 3. Try to wake up with keyboard/mouse 4. Unlock screen is not prompted 5. Open laptop, find unlock screen there 6. Now laptop screen is working and one of the monitors. The other monitor is inaccessible -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, With xps 9300(icl), can't reproduce the issue. I plug one monitor on wd19tb and disable the screen lock. please enable the drm debug with drm.debug=0x1e. reboot the machine and try reproduce it. Then dump "journalctl -k -b" Thanks -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
ICL. Gen 10 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
what cpu generation of xps 9300? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
The issue is still occurring. Configuration - Laptop docked with screen closed, dual monitor on dock. Linux unicron 5.6.0-1028-oem #28-Ubuntu SMP Tue Sep 8 13:34:39 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux I can reproduce it by doing the following: 1. Hit win+l to lock 2. Let monitors go to sleep 3. Try to wake up with keyboard/mouse 4. Unlock screen is not prompted, it seemingly shows up on the closed laptop. See attached dmesg with errors. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
** Attachment added: "dmesg" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+attachment/5414835/+files/dmesg -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, Have any feedback!? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Installed, give me some time to do some tests and see if the issue is fixed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
@rhpot1991, Would you please try oem5.6 again?! the new version is released. #apt install linux-oem-5.6 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
hi rhpot1991, Would you please try oem5.6 again?! the new version is released. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
** Changed in: linux (Ubuntu) Status: Confirmed => In Progress -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Back on 5.4.0-42-generic I get random cut outs with this in dmesg: [60008.139725] xhci_hcd :03:00.0: xHCI host controller not responding, assume dead [60008.158394] [drm:intel_dp_link_training_clock_recovery [i915]] *ERROR* failed to get link status Eventually the displays come back after a few seconds. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
** Changed in: linux (Ubuntu) Assignee: (unassigned) => koba (kobako) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
I upgraded my kernel to 5.6.0-1020-oem in order to test. The issue is better then, but not resolved. When using the lock screen one out of the two monitors is lost. This errors are in dmesg: [257474.965612] [drm:intel_dp_link_training_clock_recovery [i915]] *ERROR* failed to get link status [257474.974761] [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe B FIFO underrun -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1889342] Re: Thunderbolt Dock Loses Monitors
Some additional details: I'm using a Dell WD19TB dock. The lock screen seems to be the tipping point, with that disabled I'm able to continually use external monitors. If I hit win+l to lock then I have to unplug the dock in order to get external monitors working again. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1889342 Title: Thunderbolt Dock Loses Monitors To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1889342/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
