[Bug 1939966] Re: Random system stops
Just crashed again. Maybe this report has more information. ** Attachment added: "prevboot-2021-09-16-post-crash-b.txt" https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+attachment/5525875/+files/prevboot-2021-09-16-post-crash-b.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Is there anything I can do to test my hardware to check? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Also, I don't know if this is relevant, but I have two SSD drives. My main one (the one that keeps crashing and going blackscreen) is Xubuntu, and my secondary one is Kubuntu which, incidentally, works just fine. In fact, I actually do all my gaming on my Kubuntu installation (I've logged over 400 hours playing "The Outer Worlds") and it's never given me any issue. Meanwhile, my Xubuntu installation goes blackscreen almost every day. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Comment #19 seems to have a bunch of: kernel: rtw_8822ce :03:00.0: pci bus timeout, check dma status which can also be seen in the log of comment #17. And that message relates to: Realtek Semiconductor Co., Ltd. RTL8822CE 802.11ac PCIe Wireless Network Adapter It's unclear to me whether that card is causing the problems or just a victim of some deeper bus/motherboard issue. ** Changed in: linux-hwe-5.11 (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
It did the blackscreen crash thing again, so I ran journalctl. Hopefully, this one has some more answers. ** Attachment added: "prevboot-2021-09-16-post-crash.txt" https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+attachment/5525699/+files/prevboot-2021-09-16-post-crash.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
I agree that doesn't sound like quite the same issue but it might be the same issue... Sep 15 16:42:04 HajnaliCsillag kernel: watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [swapper/3:0] ** Package changed: linux (Ubuntu) => linux-hwe-5.11 (Ubuntu) ** Tags added: amdgpu nvidia -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.11/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
It wasn't quite the same thing that happened, but in any case, I just got a +wall message saying there was a "soft lockup" (I have no idea what that means), so I figured I'd wait a couple minutes and then reboot the system, and then do the journalctl thing. So, here's the record of the previous boot. ** Attachment added: "prevboot-2021-09-15.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+attachment/5525485/+files/prevboot-2021-09-15.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Sometimes the log will be incomplete which is why we need you to repeat those steps, please. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
I've tried that. As you've noted, that doesn't show any crashes. Is there anything that would prevent the system from writing a crash log? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
We should get some hints from the system log usually... Each time the crash happens please: 1. Wait 10 seconds. 2. Reboot. 3. Run: journalctl -b-1 > prevboot.txt 4. Attach the resulting text file here. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
I recorded a video (using my phone) of what the computer looks like once the crash has happened: https://www.youtube.com/watch?v=36kg68mfrds -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
It's gotten to the point where this happens at least once a day. I'm lost for answers. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Thanks. Unfortunately that's not showing any crashes that would freeze the whole system... https://errors.ubuntu.com/user/33b53024b6560a3f0dadd0a3a5d1ad8822eb6f710ba414e81e95f3d16e6364a25093a5802b05a6d529c5e1af30a072e3c4eae81025a134ac4ea39a6b8be4dc79 ** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Ah! Okay, here you go: 33b53024b6560a3f0dadd0a3a5d1ad8822eb6f710ba414e81e95f3d16e6364a25093a5802b05a6d529c5e1af30a072e3c4eae81025a134ac4ea39a6b8be4dc79 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
The hexadecimal string is what we need, please :) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
In /var/crash/, the most recent file in there is from two days ago, and My computer actually just did it again. I looked inside of /var/lib/whoopsie/whoopsie-id, and there's just what appears to be a hexidecimal string, and not actually a link of any kind. And, in Issue #1906449, it's simply a frozen screen. In my case, the screen actually goes black (electricity-running black, and not powered-down black), and there's no more sound. I don't know what to do. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
1. Please check for crashes using these instructions: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment 2. Is there any reason you might think this is a different issue to bug 1906449? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
I did. This past time that my computer stopped experiencing activity, I actually waited a few minutes before I finally actually turned it off just to make sure to give it enough time. Is there anything else I can do? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Thanks. I can't see any relevant problems in that log. Please try following all of those steps again, and importantly not until the "stop" happens. Please also remember step 5. P.S. Is there any reason you might think this is a different issue to bug 1906449? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Done and done. Please let me know if there's anything else I can do to help. ** Attachment added: "a journalctl of the previous boot" https://bugs.launchpad.net/ubuntu/+bug/1939966/+attachment/5518253/+files/prevboot.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Okay, for sure. I'll do that. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
Thanks for the bug report. Next time the problem happens, please: 1. Wait 10 seconds. 2. Reboot. 3. Run: journalctl -b-1 > prevboot.txt 4. Attach the resulting text file here. 5. Also check for crashes using these instructions: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment ** Package changed: xorg (Ubuntu) => ubuntu ** Changed in: ubuntu Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1939966] Re: Random system stops
** Package changed: ubuntu => xorg (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1939966 Title: Random system stops To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1939966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
