Public bug reported:
When launching the Slack desktop app it crashes out with "GPU process
isn't usable. Goodbye.". It was running, but following this morning's
update it now fails. I've been on holiday so the updates I did this
morning bring in all the updates published last week. The full
diagnostic output is:
ubuntu 21.10
kernel 5.13.16-xanmod1
slack-desktop 4.19.2
> slack
Initializing local storage instance
(electron) Sending uncompressed crash reports is deprecated and will be removed
in a future version of Electron. Set { compress: true } to opt-in to the new
behavior. Crash reports will be uploaded gzipped, which most crash reporting
servers support.
[09/13/21, 16:53:10:821] info:
╔════════════════════════════════════════════════════════╗
║ Slack 4.19.2, linux 5.13.0-14-generic on x64 ║
╚════════════════════════════════════════════════════════╝
[09/13/21, 16:53:10:821] info: Configured logger via
{
"enableConsoleTransport": true,
"identifierOverride": "webapp-service-worker-console",
"shouldUseNewBackend": false,
"loggerInstanceCount": 2
}
[09/13/21, 16:53:10:822] info: Predefined values for process
{
"NODE_ENV": "production",
"platform": "linux",
"type": "browser",
"timeZone": "Europe/London",
"PACKAGE_MANIFEST.productName": "Slack",
"PACKAGE_MANIFEST.version": "4.19.2",
"PACKAGE_MANIFEST.commit": "b92697c",
"PACKAGE_MANIFEST.branch": "HEAD"
}
[90432:0913/165311.095517:FATAL:gpu_data_manager_impl_private.cc(415)] GPU
process isn't usable. Goodbye.
Trace/breakpoint trap (core dumped)
dmesg shows:
[ 1242.825885] traps: Chrome_IOThread[82546] trap int3 ip:55698668edd3
sp:7f712e20a000 error:0 in slack[556983af0000+6463000]
[ 1437.727970] traps: Chrome_IOThread[90446] trap int3 ip:55cf9ce0cdd3
sp:7fc274063000 error:0 in slack[55cf9a26e000+6463000]
[ 2202.345723] traps: Chrome_IOThread[122926] trap int3 ip:56483562fdd3
sp:7fc49bd6d000 error:0 in slack[564832a91000+6463000]
apport.log:
apport.log:ERROR: apport (pid 5229) Mon Sep 13 11:09:05 2021: apport: report
/var/crash/_usr_lib_slack_slack.1000.crash already exists and unseen, doing
nothing to avoid disk usage DoS
apport.log:ERROR: apport (pid 5231) Mon Sep 13 11:09:05 2021: executable:
/usr/lib/slack/slack (command line "/usr/lib/slack/slack\ --type=gpu-process\
--field-trial-handle=776489443531054611,11118674904772079488,13
1072\
--disable-features=AllowAggressiveThrottlingWithWebSocket,CalculateNativeWinOcclusion,CookiesWithoutSameSiteMustBeSecure,HardwareMediaKeyHandling,IntensiveWakeUpThrottling,RequestInitiatorSiteLockEnfocement,Sa
meSiteByDefaultCookies,SpareRendererForSitePerProcess,WebRtcHideLocalIpsWithMdns,WinRetrieveSuggestionsOnlyOnDemand\
--enable-crash-reporter=66471e54-d0df-495a-9c87-fad66f3343c2,no_channel\
--global-crash-keys=66471
e54-d0df-495a-9c87-fad66f3343c2,no_channel,_productName=Slack,_version=4.19.2\
--gpu-preferences=UAAAAAAAAAAgAAAQAAAAAAAAAAAAAAAAAABgAAAAAAAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAgAAAAAAAAACAAAAAAAAAAAAAAAAAAAAAIAAAAAAAAAA
gAAAAAAAAACAAAAAAAAAA=\ --shared-files")
** Affects: slack (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1943568
Title:
slack-desktop no longer runs
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