[Bug 1950433] Re: Enabling service results in error
Awesome :) I will close this bug then, but if anything else comes up, please let us know ** Changed in: ubuntu-advantage-tools (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi Lucas, Thanks, I was able to activate it this time. Problem solved. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi c-kras, we have invalidated that token for you. You can now go to: https://ubuntu.com/advantage And get a new token for you. Also, please verify if you have other machines using the old token as well, just so you can update them to the new one -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi Lucas, I've just run ua detach and removed the non-working apt repo links. Will try again when I have a new key. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi c-kras, to invalidate the token please: 1. Run ua detach on the machine 2. Inform us that the machine is detached Once that is done, we will invalidate the token for you and we will let you know when a new token will be available for you. Now, regarding the error you posted, can you confirm if that apt repo link works ? If not, then I think this error is expected and I suggest changing for a valid apt repo link -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi Lucas, Oops, that was not intended! Yes, I'd like to get some help with that. I've attached the full logfile. I've redacted the domainname with the SSL mismatch. ** Attachment added: "ubuntu-advantage.log" https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+attachment/5541023/+files/ubuntu-advantage.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Sorry c-kras, you have accidentally leaked your resource token in this thread. You will need to invalidate your current token and generate a new one. Let me know if you need any help with that. And about the issue, can you send the full error that you see when you run ua enable -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
I can attach, but enabling a service still fails. I get some errors
about apt sources (old Docker repo) that doesn't have a release file.
But that shouldn't be an issue. The following does pop-up in the error
log though.
2021-11-12 16:21:45,050 - contract.py:(308) [ERROR]: Failed to process contract
delta for esm-infra: {'entitlement': {'entitled': True, 'directives':
{'aptKey': '56F7650A24C9E9ECF87C4D8D4067E40313CB4B13', 'aptURL':
'https://esm.ubuntu.co
m/infra', 'suites': ['xenial-infra-security', 'xenial-infra-updates']}, 'type':
'esm-infra', 'obligations': {'enableByDefault': True}, 'affordances':
{'series': ['precise', 'trusty', 'xenial', 'bionic', 'focal'], 'architectures':
['amd64
', 'i386', 'i686', 'x86_64']}}, 'resourceToken':
'mAgJOEWNBV0RBYzVNbjluS1lLWV9OXzk5YWthd1N4WGd2bUtrWlNIQjR5U0NVYUtBOjFlYzU5YzEzMjhjMjRkYzg4NjQyZTViYTM3MTU5NzA4AAI4aXMtY29udHJhY3QgY0FXREFjNU1uOW5LWUtZX05fOTlha2F3U3hYZ3ZtS2taU0hCNHlTQ1VhS0
EAAhVpcy1yZXNvdXJjZSBlc20taW5mcmEAAAYgaEZ1XLeU94Oxi1Lx2tqlNq9z6Uy37ZXKYiIO4uG5rOA'}
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Enabling service results in error
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[Bug 1950433] Re: Enabling service results in error
Awesome, so let's recreate that machine-id now: 1. Delete the /etc/machine-id file 2. Run systemd-machine-id-setup Hopefully this will create a machine-id without any special characters on it. If that is true, you can just attach again and enable esm-infra -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Works like a charm...? # ua detach Are you sure? (y/N) y This machine is now detached. 2021-11-11 16:58:25,059 - cli.py:(1456) [DEBUG]: Executed with sys.argv: ['/usr/bin/ua', 'detach'] 2021-11-11 16:58:25,061 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/private/machine-token.json 2021-11-11 16:58:25,070 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,070 - config.py:(508) [DEBUG]: File does not exist: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,071 - util.py:(682) [DEBUG]: Writing file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,071 - util.py:(682) [DEBUG]: Writing file: /var/lib/ubuntu-advantage/private/lock 2021-11-11 16:58:25,072 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,072 - util.py:(425) [DEBUG]: Reading file: /etc/os-release 2021-11-11 16:58:25,327 - util.py:(608) [DEBUG]: Ran cmd: apt-cache policy, rc: 0 stderr: b'' 2021-11-11 16:58:25,430 - util.py:(608) [DEBUG]: Ran cmd: apt-cache policy, rc: 0 stderr: b'' 2021-11-11 16:58:25,537 - util.py:(608) [DEBUG]: Ran cmd: apt-cache policy, rc: 0 stderr: b'' 2021-11-11 16:58:25,651 - util.py:(608) [DEBUG]: Ran cmd: apt-cache policy, rc: 0 stderr: b'' 2021-11-11 16:58:25,653 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,655 - util.py:(682) [DEBUG]: Writing file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,760 - util.py:(608) [DEBUG]: Ran cmd: apt-cache policy, rc: 0 stderr: b'' 2021-11-11 16:58:25,763 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:25,764 - util.py:(682) [DEBUG]: Writing file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:27,097 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/private/machine-id 2021-11-11 16:58:27,098 - config.py:(508) [DEBUG]: File does not exist: /var/lib/ubuntu-advantage/private/machine-id 2021-11-11 16:58:27,098 - contract.py:(211) [DEBUG]: Found new machine-id. Do not call detach on contract backend 2021-11-11 16:58:27,099 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:27,099 - config.py:(508) [DEBUG]: File does not exist: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:27,107 - config.py:(959) [DEBUG]: Using UA client configuration file at /etc/ubuntu-advantage/uaclient.conf 2021-11-11 16:58:27,107 - util.py:(425) [DEBUG]: Reading file: /etc/ubuntu-advantage/uaclient.conf 2021-11-11 16:58:27,114 - config.py:(1102) [DEBUG]: Unable to update UA messages. Cannot import ua_update_messaging. 2021-11-11 16:58:27,115 - util.py:(425) [DEBUG]: Reading file: /var/lib/ubuntu-advantage/notices.json 2021-11-11 16:58:27,115 - config.py:(508) [DEBUG]: File does not exist: /var/lib/ubuntu-advantage/notices.json -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Fair enough, my mistake. I was running this directly on the interpreter. But let me try something here, can you run this command without errors: ua detach -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
That script doesn't output anything, but I added a print() statement (I'm not familiar with Python). Still includes the newline. # python3 test.py 1ec59c1328c24dc88642e5ba37159708 f81 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Yeah, that's a really odd problem. I tried using the same machine-id you provided on a Xenial container but was unable to reproduce any of the problems here. The enable operation was successful even using the machine-id with a newline character. Can you run the following python script and append the result here: -- from uaclient.config import UAConfig from uaclient.util import get_machine_id get_machine_id(UAConfig()) When I run this, this is the output I am getting on my Xenial machine: '1ec59c1328c24dc88642e5ba37159708\\nf81' -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
The ubuntu-advantage.log starting from the attach command. ** Attachment added: "The ubuntu-advantage.log starting from the attach command." https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+attachment/5539952/+files/ubuntu-advantage.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi Htbaa, This is weird because I think this type of special character should not be allowed on the machine-id. Also, it seems that you are already attached to an UA subscription. To attach we also use the machine-id so it is weird that attach worked and enable does not. Can you attach /var/log/ubuntu-advantange.log here so I can verify what happened during attach. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi Lucas, Yes, it's exactly the same id: $ cat /etc/machine-id 1ec59c1328c24dc88642e5ba37159708 f81 No clue why this machine-id has a newline in it though. So it's probably not a bug with ubuntu-advantage-tools perse I guess, though a more specific error message in the CLI would be nice. Up until now I had never heard of this machine-id. How does one generate a new one and will it have any consequences on other parts of the system? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Hi Htbaa, I think that's exactly the problem we are facing. Just to be clear, can you confirm if the id in /etc/machine-id is the one reported in this issue. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1950433] Re: Enabling service results in error
Looks to me the cause of the error is the inclusion of a newline (\n) in the machineId. But how did it get there and how to change it? "machineId": "1ec59c1328c24dc88642e5ba37159708\nf81" -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1950433 Title: Enabling service results in error To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1950433/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
