[Bug 1955753] Re: Using 3 fingers touch screen gestures freezes the system
** Description changed: Bug severity: 8/10 major productivity hindrance! Reproducibility: 100% on every distro running gnome 40 and 41. - Ubuntu Version: 20.10. + Ubuntu Version: 21.10. Package: gnome-shell 40.5-1ubuntu2 500 Background: Under Wayland, there are multi touch gestures implemented for the touchscreen and for the touchpad. 3 fingers up for activities overview and again for applications swiping left and right will switch desktops, in and out of the activities screen. Using the touchpad everything is fine and the system works as expected. as long as there are no programs running, using three fingers on the screen will go into the overview and move between desktopsas expected. The Bug: As soon as you enter overview with applications running and you swipe an app with more than 1 finger the entire shell will freeze and you cannot move to the other TTYs using the ctrl+alt+f#. Only the mouse still moves and there is an app preview stuck (see attached image). If you wait until the computer locks you can enter the lockscreen and the other TTYs. Expected Behaviour: System not hanging when swiping over an app window preview with more than 1 finger on the activities screen, The app should'nt be draggable with more than 1 finger. Swiping over the activities screen with 3 fingers should move between desktops overviews just like 3 fingers on a touchpad does and just like how it does when not doing so over an app. - - Edit: IMO, It might be a gnome bug, however as it is affecting the entire OS Canonical should patch it with a little hack/gnome addon that prevents dragging an app preview with more than 1 finger. + Edit: IMO, It might be a gnome bug, however as it is affecting the + entire OS Canonical should patch it with a little hack/gnome addon that + prevents dragging an app preview with more than 1 finger. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1955753 Title: Using 3 fingers touch screen gestures freezes the system To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1955753/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1955753] Re: Using 3 fingers touch screen gestures freezes the system
I would try and do this crash log snooping and that workaround. Thank you, I have also edited the OP to fix the version typo. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1955753 Title: Using 3 fingers touch screen gestures freezes the system To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1955753/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1955753] Re: Using 3 fingers touch screen gestures freezes the system
That's a typo -- it's clearly 21.10, not 20.10. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1955753 Title: Using 3 fingers touch screen gestures freezes the system To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1955753/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1955753] Re: Using 3 fingers touch screen gestures freezes the system
Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps: 1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1955753 Title: Using 3 fingers touch screen gestures freezes the system To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1955753/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1955753] Re: Using 3 fingers touch screen gestures freezes the system
Thank you for reporting this bug to Ubuntu. Ubuntu 20.10 (groovy) reached end-of-life on July 22, 2021. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in. Note: I've not changed the status to INVALID as some of your details don't match groovy or 20.10. Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1955753 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1955753 Title: Using 3 fingers touch screen gestures freezes the system To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1955753/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
