[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-06-06 Thread Daniel van Vugt
Luke, you have the wrong bug. That's bug 2050865.

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  gnome-shell crashes with SIGSEGV in tilingWindowManager.js:99

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-06-06 Thread Daniel van Vugt
Jon, thanks. I can see your recurring crash is a segfault in:

  #0   653db2ce7fb8 i   
file:///usr/share/gnome-shell/extensions/tiling-assist...@ubuntu.com/src/extension/tilingWindowManager.js:99
 (2e2d19d6b790 @ 78)
  #1   653db2ce7ee0 i   
file:///usr/share/gnome-shell/extensions/tiling-assist...@ubuntu.com/src/extension/tilingWindowManager.js:1303
 (2e2d19d74380 @ 95)
  #2   653db2ce7e58 i   
file:///usr/share/gnome-shell/extensions/tiling-assist...@ubuntu.com/src/extension/tilingWindowManager.js:437
 (2e2d19d6bba0 @ 17)

so hopefully you can work around it with:

  gnome-extensions disable tiling-assist...@ubuntu.com

and then log in again.


** Summary changed:

- GDM session crashes after returning from a screen-off.
+ gnome-shell crashes with SIGSEGV in tilingWindowManager.js:99

** Package changed: ubuntu => gnome-shell (Ubuntu)

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => New

** Also affects: gnome-shell-extension-tiling-assistant (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-06-06 Thread Luke Wren
I am seeing similar symptoms: desktop session is forcefully logged out
when I wake the machine from screen-off by shaking the mouse. I attached
a journalctl log, I believe 12:04:03 is the time I woke the machine.

Like the OP I am on nvidia-driver-535. Like the previous poster I do
have the lock screen disabled (and I also have suspend disabled).

This started happening on the day I upgraded from 22.04 to 24.04.

** Attachment added: "journalctl.txt"
   
https://bugs.launchpad.net/ubuntu/+bug/2064037/+attachment/5786806/+files/journalctl.txt

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  GDM session crashes after returning from a screen-off.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-05-05 Thread Jon Crall
I've reinstalled a fresh copy of 24.04 with extras enabled and
recommended proprietary software installed, and I recorded a set of
observations on a fresh system. I recorded journal logs and other stats
in a similar format.

I think I may have identified a culprit. The crash appears to only occur
when screen lock is disabled. Maybe someone could try to reproduce?

** Attachment added: "debug-2024-05-05.zip"
   
https://bugs.launchpad.net/ubuntu/+bug/2064037/+attachment/5775378/+files/debug-2024-05-05.zip

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  GDM session crashes after returning from a screen-off.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-05-04 Thread Jon Crall
I've updated my bios, but the issue seems to persist. It's still
inconsistent. Sometimes it un-blanks without issue, sometimes I get the
gray-screen-of-death, and sometimes it unblanks directly to the login
page without a GSOD.

I'll try any other debugging suggestions, including a OS-reinstall. The
alternative is that I disable screen-blanking (which seems like a waste
of power) or I revert to 22.04.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-05-04 Thread TJ
Before going any further please upgrade the Motherboard firmware to the
latest release and re-test. By my count there have been 13 upgrades
since:

DMI: ASUS System Product Name/ROG STRIX Z590-E GAMING WIFI, BIOS 0232
01/06/2021

with the latest being 2203 2024/04/17 according to

https://rog.asus.com/motherboards/rog-strix/rog-strix-z590-e-gaming-
wifi-model/helpdesk_bios/

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-05-03 Thread Jon Crall
Oh boy, so I've spent the past two days recording observations on this
issue, and I see no clear patterns at all. I've created a zipfile with a
text document called update.txt which contains my actions and
observations.

The basic pattern is: I do stuff, wait for the screen blank, un-blank
and see if it crashes. Sometimes the crash happens and sometimes it does
not. It also contains observations that detail what may be a separate
issue (enabling / disabling screens had weird behavior, and I think I
found a minor but fixable bug in the screenshot tool). I have 2
journalctl logs in there. After a few entries I realized I should start
adding timestamps and normalize the observation format, so it goes from
prose to a time / action / result / notes format after a point. In a few
places I reference screenshots (which demonstrate the screenshot and
monitor bug), those are included in the zipfile.

Things that should be noted: At this point I've installed a fair bit of
external software on the machine. I've included a list of it in apt_list.txt in
the zipfile. I also have a development .pyenv in my home directory and my
.bashrc will default to a specified virtualenv.

So far I'm the only person who has reported this behavior. I'm wondering
if its an issue with my hardware?

I really like 24.04 so far, but this is a major issue for me. I may try
a fresh install to make more observations with less uncontrolled
variables.


** Attachment added: "debug-monitor-2024-05-02.zip"
   
https://bugs.launchpad.net/ubuntu/+bug/2064037/+attachment/5774592/+files/debug-monitor-2024-05-02.zip

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-05-02 Thread Jon Crall
I made an interesting observation. If I unplug all bug one monitor (I
have been using 3 in tests up until now), the crash does not occur in
X11. I have not tried wayland yet.

I'm going to plug in a second monitor to check if it happens with 2, and
then verify that it still occurs with 3.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-05-01 Thread Jon Crall
Here is prevboot.txt

Is my whoopsie-id something that should be kept private? I do have files
in /var/crash that have timestamps from yesterday and today, but they do
not seem to appear under https://errors.ubuntu.com/user/ even after
I ran `ubuntu-bug `

** Attachment added: "prevboot.txt"
   
https://bugs.launchpad.net/ubuntu/+bug/2064037/+attachment/5773672/+files/prevboot.txt

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-30 Thread Daniel van Vugt
There are no new crash reports from your machine since
https://errors.ubuntu.com/oops/235257f3-0630-11ef-8b1f-fa163ec8ca8c

Please check /var/crash for new crash files per comment #6.

If you can't find any new crash files then next time it happens:

1. Reboot.

2. Run:

   journalctl -b-1 > prevboot.txt

3. Attach the resulting text file here.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-30 Thread Jon Crall
Update: I don't know what changed, (I did do an apt upgrade), but now
the crash is happening for Wayland too whenever the screen powers off.
It's very frustrating.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-29 Thread Daniel van Vugt
> Is there a resource you could point me to where I can learn what the
security risks of public .crash files are?

Not that I know of. It's just that crash files contain core dumps, and
core dumps contain the memory contents of that program which may include
sensitive personal information depending on the program.

> _usr_bin_gnome-shell.1000.crash -
https://errors.ubuntu.com/oops/235257f3-0630-11ef-8b1f-fa163ec8ca8c

Unfortunately retracing failed so please send us more links next time it
happens.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-29 Thread Jon Crall
Is there a resource you could point me to where I can learn what the
security risks of public .crash files are? I'm interested to know what
sensitive information could be contained in them.


Interesting that the whoopsie-id seems to persist across OS installs, or maybe 
it's tied to my Ubuntu One account? I see crash reports on here going back to 
2021. 


Recent crash reports on the 24.04 machine are:

_usr_bin_gnome-shell.1000.crash - 
https://errors.ubuntu.com/oops/235257f3-0630-11ef-8b1f-fa163ec8ca8c
_usr_bin_nautilus.1000.crash - 
https://errors.ubuntu.com/oops/1a6e3dfa-0409-11ef-9dc8-fa163ec44ecd
_usr_bin_gnome-control-center.1000.crash - 
https://errors.ubuntu.com/oops/19d7ad54-0599-11ef-8b1c-fa163ec8ca8c
_opt_google_chrome_chrome.1000.crash - 
https://errors.ubuntu.com/oops/13ddfcd0-0587-11ef-9dca-fa163ec44ecd


I believe the gnome-shell is the relevant one.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-29 Thread Daniel van Vugt
The only crash-like problem I can see in those logs is:

  simple-framebuffer simple-framebuffer.0: drm_WARN_ON(map->is_iomem)

which seems to be non-fatal for the Xorg process that triggered it. The
cause of that issue is also bug 2060268, but that too is not a crash. So
please follow these steps:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.

Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.

** Package changed: gdm3 (Ubuntu) => ubuntu

** Changed in: ubuntu
   Status: New => Incomplete

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-28 Thread Jon Crall
I did have another "random" crash in the middle of a session. I was
moving a window around. So it's not rela.ted to the main reason for this
bug report, but I figure its relevant enough to attach the journalctl
logs


** Attachment added: "wayland_crash_journalctl.log"
   
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/2064037/+attachment/5772177/+files/wayland_crash_journalctl.log

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-28 Thread Jon Crall
On the matrix chat Nils mentioned that "im on nvidia 550 atm and on
wayland. i had some X11 crashes in the past and wayland does a much
better job so far"

So, I changed my session type to Wayland by logging out and using the
gear by my username to select wayland. Doing that seems to have an issue
with "Settings", clicking the setting gear or running `gnome-control-
center` resulted in a segfault. I did some googling, and saw that this
might be a nvidia driver issue, so I upgraded my drivers from `nvidia-
driver-350` to `nvidia-driver-550`.

After a reboot the segfault in `gnome-control-center` went away, and the
logout crash also seems to be gone as well. I tested it by letting the
screen dim, waiting 10 minutes, and then pressing a few keys. Instead of
crashing it went right back to my session.

Of course it would be nice if crashes didn't occur in the out-of-the-box
Ubuntu 24.04 install, but in this case there seems to be a simple
solution: Use Wayland and 550 drivers.

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-28 Thread Jon Crall
Also attaching the results of `sudo journalctl --dmesg --priority
warning > journalctl_dmsg_warnings.log` it does seem to have some nvidia
errors and tracebacks. It doesn't mean much to me, but perhaps it has
useful information in it.

** Attachment added: "journalctl_dmsg_warnings.log"
   
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/2064037/+attachment/5772123/+files/journalctl_dmsg_warnings.log

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[Bug 2064037] Re: GDM session crashes after returning from a screen-off.

2024-04-28 Thread Jon Crall
I'm also experiencing intermittent crashes of the window manager -
either gnome-shell or gdm3, not 100% sure. What I am sure of is that I'm
getting forcibly logged out.

I just experienced a crash when discussion this issue in matrix chat.
There were a few things going on at the time. I did have steam and
starcraft 2 open (running through steam's experimental proton). But that
was in the background. In the foreground I was just moving a gvim window
that had journalctl logs in it that I was going to copy into my chrome
browser.


I'm attaching the journalctl logs from that crash here as well, as perhaps 
these issues are related.


** Attachment added: "journalctl-gdm-crash-logs2.log"
   
https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/2064037/+attachment/5772122/+files/journalctl-gdm-crash-logs2.log

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