[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Marcus Tomlinson]

This issue has sat incomplete for more than 60 days now. I'm going to
close it as invalid. Please feel free re-open if this is still an issue
for you. Thank you.

** Changed in: apport (Ubuntu)
   Status: Incomplete => Invalid

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  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
   Status: In Progress => Incomplete

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Title:
  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Matthew Paul Thomas]

John, I appreciate your frustration. But look at the Ubuntu bug list.
 Ubuntu has no shortage of bug
reports -- as I write this, there are 73192 that haven't even been
confirmed yet. The purpose of a bug tracker is not to record every bug
that people have ever encountered. The purpose of a bug tracker is to
help developers make best use of their time. Generally, developer time
is better spent fixing known-reproducible bugs than investigating
unreproduced ones. And ensuring that people have installed all updates
is a simple way of preventing bug reports that may not be reproducible
at all.

Since I reported this bug, for a large majority of Ubuntu users, apport
has switched from helping them report bugs to submitting error reports.
Because this requires only one click, and no Launchpad account, we get
orders of magnitude more error reports than we ever did of bug reports.
And error reports are accepted regardless of whether you have installed
all updates. So it is not correct that if apport prevents you from
reporting a bug, the bug will never be fixed.

Nevertheless, fixing this bug would still be useful. If you want it to
be fixed, the best thing you can do is to find someone to test and/or
review Abhinav's patch. Commenting in this bug report is the least
effective way of doing that, because everyone subscribed to the bug
report already knows that the patch exists.

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Title:
  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[John Gilmore]

The issue is worse than as reported above.

apport in Ubuntu 14.10 beta1 won't even let you report a bug in an
application when ANY package in the system is not the absolute latest!

I got a core-dump crash in Rhythmbox and this was the eventual result
from apport (when I came across it on my screen hours later):

The problem cannot be reported:

You have some obsolete package versions installed. Please upgrade the
following packages and check if the problem still occurs:

acl, apt, apt-utils, bsdutils, cgmanager, coreutils, dbus, dbus-x11,
dictionaries-common, enchant, firefox, geoip-database, gettext, gettext-
base, gir1.2-gdkpixbuf-2.0, gir1.2-gst-plugins-base-1.0,
gir1.2-gstreamer-1.0, gir1.2-gtk-3.0, gir1.2-javascriptcoregtk-3.0,
gir1.2-peas-1.0, gir1.2-soup-2.4, gir1.2-webkit-3.0, glib-networking,
glib-networking-common, glib-networking-services, groff-base,
gstreamer1.0-plugins-base, gstreamer1.0-plugins-good,
gstreamer1.0-pulseaudio, gstreamer1.0-x, gvfs, gvfs-backends, gvfs-
common, gvfs-daemons, gvfs-libs, iproute2, isc-dhcp-client, isc-dhcp-
common, libacl1, libapparmor1, libapt-inst1.5, libapt-pkg-perl, libapt-
pkg4.12, libarchive13, libasprintf-dev, libasprintf0c2, libattr1,
libblkid1, libbsd0, libburn4, libcap-ng0, libcgmanager0, libclone-perl,
libcups2, libcurl3-gnutls, libdbus-1-3, libdmapsharing-3.0-2, libelf1,
libenchant1c2a, libexif12, libfile-fcntllock-perl, libfreetype6, libgdk-
pixbuf2.0-0, libgdk-pixbuf2.0-common, libgettextpo-dev, libgettextpo0,
libglib2.0-0, libglib2.0-data, libgpg-error0, libgstreamer-plugins-
base1.0-0, libgstreamer-plugins-good1.0-0, libgstreamer1.0-0,
libgtk-3-0, libgtk-3-bin, libgtk-3-common, libgudev-1.0-0,
libhunspell-1.3-0, libimobiledevice4, libio-pty-perl, libisofs6,
libjavascriptcoregtk-3.0-0, libldap-2.4-2, liblist-moreutils-perl,
liblocale-gettext-perl, libmirclient8, libmirclientplatform-mesa,
libmircommon1, libmount1, libmpdec2, libnet-dns-perl, libnet-libidn-
perl, libnet-ssleay-perl, liborc-0.4-0, libpam-systemd, libparted2,
libpeas-1.0-0, libpeas-common, libperlio-gzip-perl, libpopt0, libpulse0,
libpython2.7, libpython2.7-minimal, libpython2.7-stdlib, libpython3.4,
libpython3.4-minimal, libpython3.4-stdlib, librsvg2-2, librsvg2-common,
libsepol1, libsmartcols1, libsmbclient, libsocket6-perl, libsoup-
gnome2.4-1, libsoup2.4-1, libsqlite3-0, libstartup-notification0,
libsub-identify-perl, libsub-name-perl, libsystemd-daemon0, libsystemd-
journal0, libsystemd-login0, libtelepathy-glib0, libtext-charwidth-perl,
libtext-iconv-perl, libtext-soundex-perl, libudev1, libuuid1,
libwbclient0, libwebkitgtk-3.0-0, libwebkitgtk-3.0-common, libxcb-util0,
lintian, mount, multiarch-support, parted, perl, perl-base, perl-
modules, python-apt-common, python-gi, python-gobject, python2.7,
python2.7-minimal, python3-apt, python3-gi, python3.4,
python3.4-minimal, samba-libs, systemd, systemd-shim, t1utils, tzdata,
udev, usbmuxd, util-linux, uuid-runtime, x11-common

So, on how many levels is this wrong?

First, this problem may not be easy to reproduce.  So throwing away the
bug report "until every package is updated" will mean the bug just
doesn't get reported, which means it will never be fixed.

Second, the bug is almost certainly not fixed by installing any of those
updates.

Third, the package containing the bug isn't even in the list of 
things-that-need-updates!!!
It won't report a core dump in rhythmbox because I haven't updated Firefox?  
Come on!

Fourth, I just installed this system a few days ago, from the very latest 
release media available (Ubu Gnome 14.10 beta1).  Refusing to even report the 
bugs IN THE RELEASE MEDIA is foolish.  Not everybody lives on a gigabit 
connection and perhaps
a few people actually want to run software that they have the source code for 
-- not just the latest binary that somebody threw on a server somewhere.

Fifth, most people are NEVER going to have the absolute latest
everything installed.   Poof, no bug reports!

All this is explainable if you consider that the apport maintainers
might prefer if FEWER bugs were filed.  It's so much simpler to maintain
packages when the system won't let bugs be reported against them -- not
even crashes that produce core dumps.

You could simplify both the user interaction and eliminate many of the other 
bugs reported against apport if you just
insert "exit(0)" as the first line of the main routine of apport.  This is a 
much more straightforward way to prevent end users from filing bugs.

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Title:
  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Evan Dandrea]

** Changed in: apport
   Importance: Undecided => Wishlist

** Changed in: apport
   Status: New => Confirmed

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Title:
  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Matthew Paul Thomas]

** Also affects: apport
   Importance: Undecided
   Status: New

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Title:
  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Evan Dandrea]

** Tags added: whoopsie-daisy

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  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Brian Murray]

** Tags added: patch

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Abhinav Upadhyay]

Hi,

I did work on this bug sometime back, however, I am not sure if it works
because I was not able to test it on my system.

Here is what I did:
In apport there is a check to see if the package being reported is obsolete 
(apport/ui.py) , so the previous behavior was to show a message box informing 
the user that perhaps updating the packages might solve the problem. 

I added my code here, so instead of displaying the messagebox on finding
outdated (or obsolete ?) packages it will display a dialog box asking
the user if he would like to update the packages ? . I consulted Martin
Pitt about this and did as he told me to do.

I am not sure if it works, just attaching the patch so that someone
might give a review.

Thanks

** Patch added: "A possible patch for the problem"
   
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/340970/+attachment/2033256/+files/apport-bug-340970.diff

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  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Abhinav Upadhyay]

** Branch linked: lp:~er-abhinav-upadhyay/apport/bug-340970

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  When apport complains package is outdated, it doesn't let you update

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Abhinav Upadhyay]

** Changed in: apport (Ubuntu)
   Status: Triaged => In Progress

** Changed in: apport (Ubuntu)
 Assignee: (unassigned) => Abhinav Upadhyay (er-abhinav-upadhyay)

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Martin Pitt]

** Tags added: bitesize

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Martin Pitt]

Jamin, I think Matthew just suggested to make it easier for people to
actually upgrade, not to retroactively report the crash after the update
(which doesn't work for the reasons you described).

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Jamin W. Collins]

An after the fact (after crash) package update is of little use.  The
packages need to be updated prior to the crash so the crash data is of
use.  the after the fact update assumes the package updates will help or
prevent the crash, or in other words are some sort of corrective action.
My experience thus far is that they are not.  So, what winds up
happening is that instead potentially useful crash information never
gets reported.

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[Bug 340970] Re: When apport complains package is outdated, it doesn't let you update

[Martin Pitt]

If only we had a tray icon for package updates.. :-) (SCNR)

** Changed in: apport (Ubuntu)
   Importance: Undecided => Wishlist

** Changed in: apport (Ubuntu)
   Status: New => Triaged

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