[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-10-29 Thread Blayde
closing as invalid since i should hope we can all upgrade to karmic now

thank you ubuntu for leaving us all in the lurch for about 3 months -
that's only what, half a release cycle?

** Changed in: firefox-3.5 (Ubuntu)
   Status: Confirmed = Invalid

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-10-19 Thread sirald66
http://abc.go.com/watch/flashforward/235637/238333/black-swan

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-10-19 Thread Merk
sirald66 the ABC problem isn't caused by the user agent showing Shiretoko.  ABC 
Doesn't support Linux at all:
http://abc.go.com/vp2/help
 Linux is currently not supported. Please make sure to check back for any 
change in compatibility.

As for this bug? When is it just going to be marked WONTFIX?  Less
than two weeks from now the 'workaround' will be to upgrade to Karmic
anyway.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-10-04 Thread Endolith
Breaks WikiAnswers editing, too.

Smooth move, guys.  People will definitely be migrating from Windows to
Ubuntu with this kind of forethought.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-09-26 Thread klems
http://www.google.fr sees my pc using shiretoko as a mobil phone :/

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-09-23 Thread yareckon
Not all web browsers have the same capabilities.  When dealing with
widely different classes of browsers, say mobile versus desktop,
sniffing the useragent string is a reasonable way to get information
from the client to deal with issues like screen sizes etc.  Libraries
like WURFL ensure that these days, this is not a suicidal treadmill of
work, as long as browsers with known capabilities don't change their
useragent strings for no reason*.  This creates more work for everyone.

It's certainly nuts to be relying heavily on useragent sniffing for
anything as fundamental as delivering text content to desktop browsers
these days, but the alternative is javascript or even worse in some
cases where one has to build richly interactive content that 1)
validates and 2) sings and or dances and 3) looks great.  Many times
delivering different markup to different browsers is not needed, but
occasionally it is.  The HTML5 transition especially is a time to be
explicit about browser capabilities, unless you don't care about page
weight for all of the alternative markup / workarounds / hacks you're
going to be delivered, or missing the content you're going to see the
fallback version of.

Not consistently identifying clients capable of using this new tech is
going to keep people from implementing new stuff on the server.  Not
everyone can upgrade their browsers.  If new browsers identify
themselves consistently, the server guys can move forward with you
without dumping corporate America or that old library computer, or last
year's shiny mobile phone.  Again 95% of the time, there should be no
need to do this, but serving HTML5 or SVG for instance to a mobile
browser from 2005 is bad news.  Oh, you say we should wrap those nice
new elements in javascript to prevent them from displaying to the wrong
browsers?  Wait, what was the point of plain HTML again?

*I certainly understand if this is a legal issue (trademark) or an
ideological one (web standards maybe).  However, at the moment, whoever
is in charge of this part of the ranch is giving the impression of total
unaccountability to users as time passes without an explanation or fix.
Either tell us to get lost, tell us you don't have time, explain why you
want to fix the internet first, etc...  Community - Communication =
Failure

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-09-22 Thread Frank Groeneveld
For me live.com email services break. I can type e-mails, but when I
send them, the receiver tells me they are empty. (As can also be seen in
the Sent folder). It works fine with the firefox user-agent string.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-09-22 Thread Blayde
We should probably just close this bug as 'invalid':
 * The maintainers said there would be a backport from Karmic after they 
updated its branding and all I see is libprotobuf3
 * They obviously don't care about making firefox-3.5 useful for an average 
user which makes me wonder why they put it in Jaunty's repo to begin with
 * Instead of fixing a non-UI flaw, they would rather attempt to police the 
Internet

Basically if you want a truly integrated and properly branded Firefox
3.5 you'll have to dist-upgrade to Karmic Alpha 6. Sorry everyone but
hopefully they've fixed any crazy dependencies and there aren't any bad
drivers that could brick your hardware. I don't really know what else we
can do.

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Re: [Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-09-22 Thread Frank Groeneveld
Or you should switch to windows apparently :S
This is not the way to fix bug #1!

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-09-03 Thread Ryan
www.fedex.com after login gives me:
http://www.fedex.com/us/browserdetect/help/error.html

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-27 Thread Harald Albrecht
Wikipedia with the new (beta) editor toolbar also breaks: it uses a
browser switch detecting Firefox, thus failing for Shiretoko.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-23 Thread Micah Gersten
** Description changed:

  Binary package hint: firefox-3.5
  
  I've also read this bug:
-  https://bugs.launchpad.net/bugs/394321
+  https://bugs.launchpad.net/bugs/394321
  
  I think we can all agree that sites which test for user agent strings
  are pretty lame but can we also agree that changing an about:config
  value in Fi^H^HShiretoko to have it report as Firefox (since that's what
  it really is) would be a huge benefit to users of this package?
  
  Major sites like facebook.com and (probably most) live.com services do
  use the user agent string to determine compatibility (more than just
  including a video tag).
  
  This is something that would change behind the scenes so it is not a UI
  change or branding issue: Simply change the default value for
  general.useragent.extra.firefox to Firefox/3.5 instead of
  Shiretoko/3.5.
+ 
+ WORKAROUND (Will not be overwritten with upgrades):
+ 1. Install User Agent Switcher Addon
+ 2. Create a New User Agent
+ 3. Just Change Shiretoko at the end of the String to Firefox

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-21 Thread Tony_D
Ok, this bug or feature has frustrated me too much now to ignore.  I
know of the whole 'useragent' setting change to make the browser firefox
compatible on certain websites, but the frustrating thing is that
everytime there is a small update in Synaptic, it grabs the firefox-
branding package and resets the useragent.

If we all want free OSes and non-ie browsers to florish/compete, these
hickups should not happen.  New users to systems like this will be
turned off for no good reason.

Does nobody else use http://www.Hotmail.com ?  Hotmail might look like
it's working, but once you try and send an email, it sends a blank email
with a blank subject line.  Warning messages also pop up on
http://www.pcfinancial.ca/ and a few more that I don't recall.  Most
Microsoft sites check the browser.

At the very least, stop over writing my 'useragent' settings.  Now that
is REALLY annoying.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-19 Thread Edmond Dantes
Google Toobar will not install with  Shiretoko/3.5  in the user agent.

http://tools.google.com/firefox/toolbar/FT5/intl/en/index.html

It offers a download of a firefox tarball, but not the xpi for the
extension.

Technically this might not be a bug, but such a major annoyance that it
turns it into a bona fide bug.   Think of the cumulative  millions of
hours wasted by users all over the world.   Most users will not figure
it out immediately.

Fix it?  Please?  Pretty please?

It's easier to put on slippers than to carpet the whole world
Senator Stuart Smalley

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-12 Thread Blayde
I forgot to mention this site is also still effected by this bug:
  http://callejero.paginasamarillas.es/vemaps/mapa.asp - icons don't load so 
user can't do anything

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-12 Thread Blayde
These sites are still effected by this bug:
  http://www.facebook.com/ - chat loads in popup and tells you to upgrade
  http://calendar.live.com/ - warns that browser is unsupported and tells you 
to upgrade
  http://www.bing.com/maps/ - displays cryptic message that browser is 
unsupported and tells you to upgrade
  http://www.swedbank.se/ - warns that browser is unsupported and tells you to 
upgrade

These sites seem to have fixed their 'compatibility detection':
  http://www.dailymotion.com/openvideodemo
  https://www.citicards.com/
  https://personal.vanguard.com/
  http://www.comcast.net/

I couldn't test this allegedly broken site because I'm not sure what is wrong:
  http://maps.google.com

Also let's remember the Internet has millions of websites which may or
may not be silly enough to check user-agent strings for compatibility.
Could we make sure our users have the best experience possible with free
software and make this simple change to the configuration of Firefox
3.5?

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-08-07 Thread Daniel Pope
There is a workaround on the forums that fixes this problem (plus the
rest of the branding too):

http://ubuntuforums.org/showthread.php?t=1225754

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-31 Thread pauliephonic
Before I begin, I will echo what others have said, in that sites that
restrict access to certain user-agents are mostly wrong in doing so.

I can also fully understand Ubuntu changing the Firefox application name
and branding to Shiretoko, so as differentiate it on a users system, and
to allow both to be installed side-by-side.

I do not however, understand the reasoning behind changing the user
agent.

The user agent is a valid method of identifying a browsers capabilities
to visited websites. Some web-servers and javascript libraries rely on
the user-agent to handles how content is rendered and to deal with
browser quirks.

The only valid reason I can think of to change the user-agent of what
is, in essence, standard Firefox 3.5, would be if the functionality were
different, or the rendering engine rendered differently. I don't think
that this is the case.

This decision, adds unnecessary difficulties for end users, for no
technical reason I can think of (I'll happily stand corrected if I am
wrong though :)

Cheers and keep up the good work. P

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-28 Thread Dale Jefferson
http://maps.google.com Google maps my location does not work without
changing the user sting to Firefox. Its a cool feature and until I came
across this bug I could not get it to work!

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-26 Thread Kristoffer Lundén
The Swedish bank Swedbank (at swedbank.se) displays a scary warning
when using Shiretoko, but otherwise lets the user move on (which is kind
of a sane approach, it's after all about my money here, not some chat or
video). This bank is otherwise great in that it officially supports
Linux and Firefox, but they can't be expected to know that Ubuntu has
special user-agents...

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-26 Thread jflaming
Another one:  comcast.net displays warnings about outdated browsers, and
makes you click through a bunch of pages to get to real content.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-22 Thread NoBugs!
Is there any way to fix the useragent permanently, instead of setting it
with the user agent switcher extension every time?

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-22 Thread Blayde
NoBugs, you can change the value permanently by making the change I
originally suggested:

1) Type 'about:config' into the address bar of a new tab
2) Say you 'are sure' or whatever it asks you if it does
3) Type 'general.useragent.extra.firefox' into the search bar on the page
4) Double click Shiretoko/3.5 and a modal dialogue appears where you can 
change it to Firefox/3.5
5) Close the 'about:config' tab and you don't have to worry about it anymore  :)

Funny thing is Ubuntu is supposed to be very easy for an 'average human
being' to use but average human beings don't know to do this and don't
know why their 'new and improved' browser is unsupported by many of
their regularly visited websites  :(

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-22 Thread NoBugs!
I had already tried changing that about:config
general.useragent.extra.firefox but it keeps switching back.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-22 Thread NoBugs!
Never mind, it was an old incompatible extension messing it up.
Works great now, thanks.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-20 Thread Piotr Szczepanik
I agree with Michael on that.

The only reason I can think of why Firefox 3.5 is Shiretoko in Ubuntu is
because Ubuntu is awaiting for the approval of Mozilla Foundation to use
the branding because of the modification it made to the code of Firefox.
If that's so then it should be told as the resolution of this bug and as
soon as we get the approval the User-Agent string should be changed.

Debian is of course having it's Iceweasel but as far as I remember
Ubuntu was standing firm with using Firefox brand and I think it was a
good choice and it should stay like that because Ubuntu's target user
base is different than Debian's.

On the other hand if we want to make people agree and believe that
Ubuntu is Linux for human beings then we cannot make life of these
human beings harder by trying to fix things that cannot be fixed by us.
After you contact the site owner - what do you think they are changing
in their website? Do they stop depending on the user-agent string? I
believe that most of the time they just add a quirk to their browser
recognition code to treat Shiretoko/3.5 as Firefox/3.5.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-19 Thread Fernando D.
If sites must update the codename every time that is a new version of Firefox 
or other browsers, it will be a nightmare.
Why should anyone care about codenames? And what is the Agent string 
meaningless then?

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-19 Thread Micah Gersten
@Everyone
This problem is bigger than just Ubuntu labeling Firefox 3.5 as Shiretoko.   
Anyone can take the source of Firefox and brand their own browser and that 
shouldn't make a difference on the web landscape.  Debian does it, they have 
Iceweasel.  Websites do not need to update their code every time a new user 
agent string is created.  Rather, they need to use a better detection system to 
choose which browser is actually being used and support it. 

The problem is the attitude of the larger sites on the web that Windows
and/or IE are all that exist, maybe if you're lucky OS X.

Attached is the letter from Vanguard in response to my request to update
their code to recognize browsers by capability and not User Agent.

This is not the place to discuss this at length.  I will post tomorrow a
location that we can discuss this further.

** Attachment added: vanguard.txt
   http://launchpadlibrarian.net/29255881/vanguard.txt

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-19 Thread Michael R. Crusoe
@Micah

Thank you for your work on this bug.

However, I must disagree with you. Being that Mozilla does not ship with
the codename in the user agent string Ubuntu should make sure it has a
good reason to deviate from upstream.

I think we all agree that web developers should code for functionality
and not user-agent string sniffing but that battle is outside the scope
of this bug.

What is the value add of including the code name of the release when the
user-agent string also has the version number? Debian choosing to make a
certain decision is interesting but insufficient in itself for Ubuntu to
follow -- isn't that the point of Ubuntu that different decisions are
made to be more pragmatic in regards to the needs of a typical user?

In summary: Shiretoko/3.5 adds no value and leads to a loss of
functionality. In the spirit of pragmatism and simplicity Ubuntu should
ship Firefox 3.5 in a manner consistent with upstream.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-18 Thread Soenke
@Micah: Sounds like you're not going to change the UA string but contact
every website to accept 'Shiretoko' UA-string? What's the benefit?

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-18 Thread will_in_wi
Confirming. Yes this is a bug. Why Ubuntu has decided to modify the
default user agent for a final release of Firefox 3.5 and call it by its
code name I don't know. I understood the prereleases, but the final?
Please fix this, it is so simple. File this under papercuts if you have
to.

** Changed in: firefox-3.5 (Ubuntu)
   Status: Incomplete = Confirmed

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-16 Thread Micah Gersten
I contacted Vanguard about the User Agent issue.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-14 Thread Michael R. Crusoe
Vanguard is another high profile site that parses the user agent when it
shouldn't. Example:
https://personal.vanguard.com/us/accounttypes/advice/ATSAdviceOnAssetMgmtContent.jsp
fails to load flash content for Shiretoko/3.5 variants but works for
Firefox/3.5 variants.

Possible related:
https://bugs.launchpad.net/ubuntu/+source/firefox-3.5/+bug/394467 ?

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-13 Thread Micah Gersten
I contacted the site owner of the Spanish map page in bug 392872.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-12 Thread Micah Gersten
** Tags added: metabug

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-10 Thread Ryan
If you use a User Agent Switcher https://www.citicards.com works,
otherwise the flash over the login box prevents logging in. (But this
isn't specific to 3.5)  Workaround for this site is to manually
right click to play the flash without looping, then after it plays once
you can login.  citicards web staff = not so good...

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-10 Thread Blayde
I think we'll find that many banking websites are also silly enough to
check user-agent strings. Unfortunately, I don't have accounts at every
bank so I can't test every system.

Also with facebook.com not having any way to contact them, the other
sites not having fixed their 'compatibility detection', and the
inability to check *every* website for this problem perhaps it would be
best to make the suggested change?

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-09 Thread Blayde
http://www.bing.com/maps/ displays a cryptic message about
Shiretoko/3.5 being unsupported but works fine with Firefox/3.5

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-09 Thread Blayde
calendar.live.com stops Shiretoko/3.5 from using its service but
allows Firefox/3.5

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-09 Thread Alexander Sack
i contacted all websites you mentioned except facebook - for which i
couldn't find any form.

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-08 Thread Alexander Sack

Could you please come up with a list of high impact websites that break with 
Shiretoko in user-agent, but work with Firefox?

Also be specific about which features are broken and how we can
reproduce.

With that info we will be able to understand better if we agree with you
on changing an about:config value in Fi^H^HShiretoko to have it report
as Firefox (since that's what it really is) would be a huge benefit to
users :).


** Changed in: firefox-3.5 (Ubuntu)
   Status: New = Incomplete

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[Bug 397211] Re: Shiretoko user agent string breaks compatibilty with major websites

2009-07-08 Thread Blayde
http://www.dailymotion.com/openvideodemo has already been brought up in
the other bug report. Since open video is one of the big things that's
new in Firefox 3.5 it is very confusing to someone who just installed it
to be told they need to upgrade. So confusing, in fact, that there *is*
a bug report just for this site.

http://www.facebook.com/ is the site I had problems with. Load up
home.php when you are signed in and instead of having integrated chat,
there is a 'open facebook chat' that also informs you of using an older
browser and suggests you update to Firefox.

Both of these work properly when the user-agent is set to Firefox/3.5

I tried testing mail.live.com but it's having problems signing me in...
Anyways, I'm sure this is enough to justify this simple change

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