[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Joshua Hoover]

*** This bug is a duplicate of bug 357395 ***
https://bugs.launchpad.net/bugs/357395

Thank you for taking the time to report this bug and helping to make
Ubuntu better. This particular bug has already been reported and is a
duplicate of bug 357395, so it is being marked as such. Please look at
the other bug report to see if there is any missing information that you
can provide, or to see if there is a workaround for the bug.
Additionally, any further discussion regarding the bug should occur in
the other report. Feel free to continue to report any other bugs you may
find.

** This bug has been marked a duplicate of bug 357395
   ubuntuone-client requires NetworkManager

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Guillermo Gonzalez]

Hi, 
Great to know its working!
So, looks like for some reason the packages installed before the upgrade wasn't 
compatible.

Should I mark this as Invalid/Fix Released?

Rick, I'm assigning this to you, but not sure what can be done about it.

Regards,


** Changed in: ubuntuone-client (Ubuntu)
 Assignee: Guillermo Gonzalez (verterok) => Rick McBride (rmcbride)

** Changed in: ubuntuone-client (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Eric Casteleijn]

** Changed in: ubuntuone-client (Ubuntu)
   Importance: Undecided => High

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[G Mc.Pherson]

g...@b:~$ apt-cache policy python-ubuntuone-client
python-ubuntuone-client:
  Installed: 1.1.0+r306-0ubuntu1~ppa1~karmic
  Candidate: 1.1.0+r306-0ubuntu1~ppa1~karmic
  Version table:
 *** 1.1.0+r306-0ubuntu1~ppa1~karmic 0
500 http://ppa.launchpad.net karmic/main Packages
100 /var/lib/dpkg/status
 1.0.2-0ubuntu2 0
500 http://archive.ubuntu.com karmic-updates/main Packages
 1.0.2-0ubuntu1 0
900 http://archive.ubuntu.com karmic/main Packages
g...@b:~$ apt-cache policy ubuntuone-client-gnome
ubuntuone-client-gnome:
  Installed: 1.1.0+r306-0ubuntu1~ppa1~karmic
  Candidate: 1.1.0+r306-0ubuntu1~ppa1~karmic
  Version table:
 *** 1.1.0+r306-0ubuntu1~ppa1~karmic 0
500 http://ppa.launchpad.net karmic/main Packages
100 /var/lib/dpkg/status
 1.0.2-0ubuntu2 0
500 http://archive.ubuntu.com karmic-updates/main Packages
 1.0.2-0ubuntu1 0
900 http://archive.ubuntu.com karmic/main Packages

I'm not sure how useful the above will be as I'd already upgraded the
system a few hours before I saw your message requesting the apt-cache
information. The good news is, I purged all the ubuntuone configurations
from my home directory and tried to connect to ubuntuone and it is
working now.

I think we can put this problem to bed. Thank you so much (everyone) for
helping solve the problem.

Very much appreciated
Gord

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Guillermo Gonzalez]

Hi,

After taking a closer look to the installed packages, you have
1.0.2-0ubuntu1 version, but 1.0.2-0ubuntu2 is already available in the
karmic updates.

could you try:
1) sudo apt-get update

2) please paste the output of: 
  apt-cache policy python-ubuntuone-client
  apt-cache policy ubuntuone-client-gnome

3) sudo apt-get updgrade

Thanks!

** Changed in: ubuntuone-client (Ubuntu)
   Status: Incomplete => New

** Changed in: ubuntuone-client (Ubuntu)
   Status: New => Incomplete

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[G Mc.Pherson]

Hi Guillermo,

As requested here's the output from the two above commands:

g...@b:~$ tail  
/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/__init__.py
# You should have received a copy of the GNU General Public License along
# with this program.  If not, see .
""" client module """

# required capabilities
REQUIRED_CAPS = frozenset(["no-content",
   "account-info",
   "resumable-uploads",
   "fix462230",
  ])

g...@b:~$ python -c "from ubuntuone import syncdaemon; print 
syncdaemon.REQUIRED_CAPS"
frozenset(['fix462230', 'resumable-uploads', 'account-info', 'no-content'])

Thanks

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Guillermo Gonzalez]

Hi,

Yes, that's the latest version. (I'm using the same version)
So, you still have ubuntuone-storageprotocol-1.0 installed?

It's weird that you'r still getting this capabilities mismatch error, as
the version you'r using has the required capabilities.

I'm thiunking this might be a packaging issue, let's try to find out if
the client files are ok.

The capabilities supported by the client are defined in a .py file:
/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/__init__.py

Please paste the output of following commands:

1) tail  /usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/__init__.py
2) python -c "from ubuntuone import syncdaemon; print syncdaemon.REQUIRED_CAPS"


Thanks.

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[G Mc.Pherson]

Hi Guillermo,

Originally the problem began with the Ubuntuone v1.02 packages from the
Karmic repositories, however I am currently using 1.10+r294 version from
the PPA.

I just did an aptitude update && aptititude -y safe-upgrade and no new
packages were updated, so I must assume I'm using the most up to date
versions.

Thanks

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Guillermo Gonzalez]

Hi, 
Are you using the packages from karmic or from a PPA?

Also, this capabilities mismatch error is from an old client, please
check that you'r using the latest client from the repository.

Thanks.

** Changed in: ubuntuone-client (Ubuntu)
 Assignee: (unassigned) => Guillermo Gonzalez (verterok)

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[G Mc.Pherson]

Hi Zachery,

As you requested, I purged all ubuntuone (lpia) packages from my setup,
removed all configurations from my home directory (.cache/..,
.config/.., etc...) and manually installed the i386 versions. Alas, I'm
still getting the capabilities mismatch error.

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Zachery Bir]

Hi, can you try to reinstall the x86 versions of the packages in
question and see if it resolves the problem?

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[G Mc.Pherson]

Thanks for responding Neil and my apologies for taking so long to get
back to you. As a matter of fact, I was having problems with my wireless
connections with Network Manager and switched to using Wicd. However
Wicd had a different set of problems so I reverted back to Network
Manager (which is what I'm using now) and that seems to be when the
problems with UbuntuOne began occurring. This definitely sounds like bug
357395.

After adding the Beta Ubuntuone PPA and refreshing, I was not offered
any updates to the Ubuntuone packages, so I purged all Ubuntuone
packages and re-installed them a fresh. Unfortunately this has not
resolved the problem.

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[Neil Perry]

Thanks for reporting this bug.  From looking at the logs it states "Unable to 
contact NetworkManager". I believe this could be related to bug 357395 , can 
you confirm if your not using Netowork maager that running the Ubuntu One PPA 
fixes this issue. https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 
Thanks

** Changed in: ubuntuone-client (Ubuntu)
   Status: New => Incomplete

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[Bug 494425] Re: ubuntuone gnome client will not connect to service

[G Mc.Pherson]

** Attachment added: ".home.gord..cache.ubuntuone.log.oauth.login.log.txt"
   
http://launchpadlibrarian.net/36619177/.home.gord..cache.ubuntuone.log.oauth.login.log.txt

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/36619178/Dependencies.txt

** Attachment added: "UbuntuoneClientPackages.txt"
   http://launchpadlibrarian.net/36619179/UbuntuoneClientPackages.txt

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