[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
** Changed in: ubuntuone-client (Ubuntu) Status: Incomplete = Fix Released ** Changed in: ubuntuone-client Status: Incomplete = Fix Released -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/528698 Title: All files missing in the Cloud but directory entries are there. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
** Changed in: ubuntuone-client Importance: High = Low ** Changed in: ubuntuone-client (Ubuntu) Importance: High = Low -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
** Changed in: ubuntuone-client Assignee: Elliot Murphy (statik) = Facundo Batista (facundo) ** Changed in: ubuntuone-client (Ubuntu) Assignee: Elliot Murphy (statik) = Facundo Batista (facundo) -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
Facundo, Elliot, do these logs tell us enough to mark this confirmed/triaged? ** Changed in: ubuntuone-client (Ubuntu) Importance: Undecided = High ** Changed in: ubuntuone-client (Ubuntu) Assignee: (unassigned) = Elliot Murphy (statik) ** Changed in: ubuntuone-client Status: New = Confirmed ** Changed in: ubuntuone-client Status: Confirmed = Incomplete ** Changed in: ubuntuone-client (Ubuntu) Status: New = Incomplete -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
For clarity I have three machines: 1. zorak 2. desktop 3. air zorak desktop were both up and running with U1 and syncing happily. I was adding air a new notebook when I noticed the problem. I have provided the logs from desktop air below are the pastebin URLs for zorak: http://paste.ubuntu.com/386294/ http://paste.ubuntu.com/386295/ http://paste.ubuntu.com/386296/ http://paste.ubuntu.com/386297/ http://paste.ubuntu.com/386298/ http://paste.ubuntu.com/386299/ http://paste.ubuntu.com/386300/ http://paste.ubuntu.com/386301/ -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
John, *exactly*. So why suddenly server starts to say that it has the full 2GB, and that files are not there any more, and auth fails? Maybe we're dealing with two accounts? Can we check this somehow? -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 528698] Re: All files missing in the Cloud but directory entries are there.
*Please*, let me know if I can help you somehow. ** Changed in: ubuntuone-client Assignee: Facundo Batista (facundo) = Elliot Murphy (statik) Just an fyi, the quota stats for this user show 251.2 kb used and 450MB of deleted data. -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
** Attachment added: .home.pgraner..cache.ubuntuone.log.oauth.login.log.txt http://launchpadlibrarian.net/39834065/.home.pgraner..cache.ubuntuone.log.oauth.login.log.txt ** Attachment added: .home.pgraner..cache.ubuntuone.log.syncdaemon.exceptions.log.txt http://launchpadlibrarian.net/39834066/.home.pgraner..cache.ubuntuone.log.syncdaemon.exceptions.log.txt ** Attachment added: Dependencies.txt http://launchpadlibrarian.net/39834068/Dependencies.txt ** Attachment added: UbuntuoneClientPackages.txt http://launchpadlibrarian.net/39834069/UbuntuoneClientPackages.txt -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
During discussion on IRC pete has emailed syncdaemon logs to facundo for analysis, so assigning to him. ** Changed in: ubuntuone-client (Ubuntu) Importance: Undecided = High ** Changed in: ubuntuone-client (Ubuntu) Importance: High = Undecided ** Also affects: ubuntuone-client Importance: Undecided Status: New ** Description changed: - Binary package hint: ubuntuone-client - Nothing has changed in over a week. Normal daily lucid upgrades. I went to add my new notebook to U1 today aka the 3rd machine and I clicked on U1 from the upper right applet (the one with online status) and selected U1 from the menu. It then took me to the U1 web interface, I logged in went thru the process of adding the computer. When that was one it took me to the U1 Web file listing and thats when I noticed all the files in the cloud were gone, however all of the directory structure is still there. + Binary package hint: ubuntuone-client + ProblemType: Bug .home.pgraner..config.ubuntuone.syncdaemon.conf: - [bandwidth_throttling] - on = False - read_limit = 0 - write_limit = 0 + [bandwidth_throttling] + on = False + read_limit = 0 + write_limit = 0 .home.pgraner..config.ubuntuone.ubuntuone.client.conf: - [ubuntuone] - connected = True - connect = 2 - show_applet = 0 - bookmarked = True + [ubuntuone] + connected = True + connect = 2 + show_applet = 0 + bookmarked = True Architecture: i386 Date: Fri Feb 26 16:02:40 2010 DistroRelease: Ubuntu 10.04 InstallationMedia: Ubuntu 10.04 Lucid Lynx - Alpha i386 (20100224) NonfreeKernelModules: nvidia Package: ubuntuone-client 1.1.2-0ubuntu1 PackageArchitecture: all ProcEnviron: - PATH=(custom, user) - LANG=en_US.utf8 - SHELL=/bin/bash + PATH=(custom, user) + LANG=en_US.utf8 + SHELL=/bin/bash ProcVersionSignature: Ubuntu 2.6.32-14.20-generic-pae SourcePackage: ubuntuone-client Uname: Linux 2.6.32-14-generic-pae i686 ** Changed in: ubuntuone-client Importance: Undecided = High ** Changed in: ubuntuone-client Assignee: (unassigned) = Facundo Batista (facundo) -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 528698] Re: All files missing in the Cloud but directory entries are there.
Analysis of the logs: First machine (http://paste.ubuntu.com/384641/), where all was ok, but then it started to delete files. Log 1 - 2010-02-17 14:44: SyncDaemon started. Did Local Rescan, finished it, and logs stop abruptly as if the process was killed. Log 2 - 2010-02-17 14:45 to 2010-02-18 14:43: SyncDaemon started. Did Local Rescan, then Server Rescan. Nothing strange, but it got stuck in START_WORKING_ON_BOTH (known bug, fixed last week), and then because a network hiccup it got stuck in START_STANDOFF_WAITING_WITH_NETWORK_WITH_BOTHQ (also a known bug, #487257, work in progress right now). Log 3 - 2010-02-18 14:45 to 2010-02-19 14:43: still stuck in START_STANDOFF_WAITING_WITH_NETWORK_WITH_BOTHQ. Log 4 - 2010-02-19 14:45 to 2010-02-20 14:43: still stuck in START_STANDOFF_WAITING_WITH_NETWORK_WITH_BOTHQ. Log 5 - 2010-02-20 14:45 to 2010-02-21 09:45: still stuck in START_STANDOFF_WAITING_WITH_NETWORK_WITH_BOTHQ. Log 6 - 2010-02-26 13:58 to 2010-02-26 15:22: SyncDaemon started (five days later). Local Rescan started, and finished (lot of work here, ten thousand log lines in eight seconds, lot of new or modified files/dirs, but NO DELETION generated here). Server rescan starts 35 minutes later (meanwhile, a lot of files were shared). It queries 1069 objects. Then, iot starts to receive a lot of deletes from the server, zillions of SV_FILE_DELETEs. Second machine (http://pastebin.ubuntu.com/384568/): Log 1 - 2010-02-26 13:25 to 13:49: SyncDaemon started. Local rescan started and finished. Never received order to connect from user, so even having network, it didn't touch the server. Conclusion: Let's first discard stuff, to then focus easily on the core of the problem. In the first machine until the first log, nothing really happened, and in the second machine we see that it never got into the server, so it could not delete anything. The log number 6 of the first machine has a some things to consider: - No deletion was generated from the client: No delete file or dir events were generated (by syncdaemon or user). - After the server rescan, it received 1582 SV_FILE_DELETE: this tend to confirm that the deletion came from the server. - The client, at ~14:35:10, received from the server that the free space was 2147483648, which is exactly 2GB. This is another indication that no files exist in the server. So, I can not see in these logs any indication of why those files disappeared, beyond the reassure that the deletions were not generated in the client. Maybe authentication errors have something to do? User reports that after trying to setup the second machine it saw that the web ui stopped showing files, and then is when the authentication errors started. So, Elliot, I'm assigning back this to you, to see if we can continue this analysis at other level. *Please*, let me know if I can help you somehow. ** Changed in: ubuntuone-client Assignee: Facundo Batista (facundo) = Elliot Murphy (statik) -- All files missing in the Cloud but directory entries are there. https://bugs.launchpad.net/bugs/528698 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
