[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-09-20 Thread Alejandro J. Cura
** Changed in: ubuntuone-servers
   Status: Fix Committed => Fix Released

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-28 Thread Tomtom
Oups i'm sorry, i post on wrong bug page... sorry again. :)

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-28 Thread Tomtom
Hi there,

Same problem with me. I bought an album yesterday and the status of the
songs are "Transferring to your Ubuntu One Storage" or "0.0MB of 0.0BM
dowloaded". Strange, I can yet see and download the song in my file
area... But nothing seems to sync with my computers. Nothing in
rhythmbox and nothing in .local/ directory, only emply folder with
artist name...

I if can help, let me know.

Ubuntu 10.4LTS

###
u1sdtool --current-transfers 28 mai 11:31:31
Current uploads: 0
Current downloads:
  path: /home/t0m/.ubuntuone/Purchased from Ubuntu One/Slipknot/Slipknot/Eeyore 
[Explicit].mp3
deflated size: N/A
bytes read: 0
###

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-25 Thread Jeff Lane
Rob:

Are you having trouble syncing music from U1 Cloud storage to your local
system, or in getting songs from the Music Store over to the U1 Cloud
space?

Those are two different issues.

Your description sounds like you are having problems syncing between
your local system and cloudspace, which is NOT this bug.

However, here is the relevant bug and a workaround for what I think your
issue is:

https://bugs.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/571548

---

WORK AROUND:
Open Applicaitons->Accessories->Terminal and run: touch ~/.ubuntuone/Purchased\ 
from\ Ubuntu\ One/placeholder; u1sdtool -q; u1sdtool -c

This will put a "placeholder" file in your ~/.ubuntuone/Purchased from
Ubuntu One/ folder and then force the syncdaemon to reconnect and try to
sync that folder.

---

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-25 Thread Rob Morehouse III
Showing up for a bug for me too. Hand downloading songs from the ubuntu
one folder is a pain, not to mention it doesn't preserve document
folders.  Is there any way to kickstart this into working again?

** Attachment added: "Screenshot of broken sync"
   http://launchpadlibrarian.net/49072145/notsyncing.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-20 Thread jose.daniel
I have a related problem. A track has been downloaded to U1 servers but
with 0 bytes length. The rest of the tracks are OK.

** Attachment added: "Pantallazo-Ubuntu One : My Storage - Mozilla Firefox.png"
   
http://launchpadlibrarian.net/48814608/Pantallazo-Ubuntu%20One%20%3A%20My%20Storage%20-%20Mozilla%20Firefox.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-14 Thread JohannesLechner
Hi, seems I got the same problem.
History: Upgraded to Ubuntu 10.4 (AMD64 version) about 12 days ago and signed 
in to U1. Then bought a first album on May-04, which only partially downloaded. 
The files were correctly transferred to the U1 cloud, so I could download them 
manually from there via the web interface, but snyc to .ubuntuone got stuck 
after 5 of 12 files. Then I tried to sync a local folder to the cloud, which 
also didn't work properly - just about 3 or 4 subfolders created with less than 
10 files transferred after at least an hour or so. I seemed to not be able to 
stop the sync with the cloud by using u1sdtool, which itself got hung after the 
3rd try. Next step I followed tutorial for "How do I completely remove and 
reinstall the U1 client sw", connected my client to the cloud and bought some 
more music, which also transferred o.K. into the cloud, but has not synced a 
single file with my client yet (after 6 days). Numerous tries of disconnect - 
reconnect didn't change anything. Tried to sync another local folder into the 
cloud - did not even create a folder there.
Some more observations: After stopping all sync by removing the U1 client sw I 
was and am still not able to remove the sync folder for my local folder in the 
cloud - could only remove the subfolders. When disconnecting and reconnecting 
my client I always get a mysterious error message - just a completely empty 
message box with "UbuntuOne error message" as title.
Hope you get this fixed now anytime soon, I really want this U1 cloud!!!

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-11 Thread Matt Griffin
Hi Ben. Are the purchased songs available in your Ubuntu One personal
cloud at https://one.ubuntu.com/files ? If they are, then files sync
with your desktop is having problems or just hasn't occurred yet.
Thanks.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-11 Thread Ben Dodson
I bought an album, and not a single track transferred.   Not a good
music store experience...

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-11 Thread Jeff Lane
Scratch that after further investigation, what's really happened is
that all 14 files DID make it to the cloud, but the plugin still shows
all 14 as being "Transferring to Ubuntu One storage"...  so the plugin
still isn't updated to show the real status, but the files WERE
apparently all transferred.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-11 Thread Jeff Lane
It's been more than a month and I still don't have the second album I
purchased from the Music Store during the Lucid Beta period...

When I opened the MS Plugin just now, I see the album in My Downloads,
and every song is greyed out showing a status of "Transferring to your
Ubuntu One storage".  I can't do anything to re-download them, or
anything.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-08 Thread Steffen Krumbholz
Just a quick reply: All my problems (delayed downloads/files with
identical names not downloading) are solved. Also the syncing is much
faster now. If Paypal checkout becomes available again for the german
store I'll be a very happy man. :-) Thank you very much!

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-08 Thread fx5
Ok, now i got it. I bought an other song and the old one became
transfered, too.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-08 Thread fx5
8 days... hmm.. maybe i am too impatient? But I guess when it says
"Transferring to U1 storage" it will not be fixed by waiting, will it?

"We'll probably run the script again" - Does this mean, we'll probably
get what we paid for?

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-08 Thread Dan Holliday
Finally got all 17 Songs took 8 days. :-)

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-07 Thread fx5
I'm waiting for a song to get transferred, too. I bought it 5 days ago.

Music Store says: "Transferring to your Ubuntu One storage"

Ubuntu One Website (My Storage / Purchased Music ) says: "We're sorry.
Something's not working correctly. Please try again or check the Ubuntu
One status page. If this issue continues, please file a bug. Thanks!"
when I click the Artist.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-01 Thread Matt Griffin
Nafallo: We'll probably run the script again (though slightly modified)
to grab the rest of the files for everyone.

Dan: Sync from Ubuntu One to the desktop is just running really slow
this weekend. Lots of new users from the launch of Ubuntu 10.04 LTS.
Some of the Ubuntu One developers are making plans now on how we're
going to resolve the growing pains.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-01 Thread Dan Holliday
I have another update...  After 3 hours I finally have the folders created in 
the .ubuntuone folder.
And 1 of my 2 status have changed to 0.0MB of 0.0MB Downloaded.  The other 
track still remains as transferring to your One storage.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-01 Thread Dan Holliday
Still no luck.  I removed all files from my remote one account, delete the 
.ubuntuone folder from my profile.
Then rebooted.  Went into rythmbox and clicked on ubuntu one.  It told me my 
songs had been removed I could download them 2 more times.  I selected 1 track 
and clicked download it again.  The queued...  status appeared but nothing 
happened, I left it about 20 minutes and still the queued... status.  I checked 
the remove ubuntu one and my file was there, but locally the .ubuntuone folder 
had been created but no subfolders with in it.

I then clicked the next file.  As soon as I did this the first file
changed to Transferring to your Ubuntu One Storage. Odd because I know
it's already there.  Any way have left it now for awhile and no change.
The first file says transferring, and the second says queued.  I'm going
to leave my computer on all day and see what happens.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-05-01 Thread Dan Holliday
Cheers Matt,

Yes the files are in my personal cloud, but I thought I would not
transfer them manually so I could confirm the bug is fixed.  I live the
UK, and the ubuntu one, is currently down for maintenance so I presume
the bug is being fix as we speak.  I'll let you know if it has resolved
the issue when it comes back up.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-30 Thread Nafallo Bjälevik
Nice work Matt. That solved it for me. Is that script going to be
running a bit more frequently now or was it a one timer? I guess it
depends on how expensive the query is...

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-30 Thread Matt Griffin
Dan: We ran a script last night that resolved this issue for many people
by re-transferring purchased songs from 7digital to the Ubuntu One
cloud. We got a few errors in retrieving some songs so we weren't able
to retrieve everything yet.

Please check your Ubuntu One personal cloud storage at
https://one.ubuntu.com/files for your purchased music. If they are there
and not on your desktop yet, then that's an infrastructure issue that
we're working to resolve right now related to general file
synchronization. Thanks.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-30 Thread Dan Holliday
Please, if you need to test, or to get a remote session let me know I
will do every thing I can to help progress this great operating system

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-30 Thread Dan Holliday
What a shame  Ubuntu it great, and the Ubuntu 1 is a great idea.
Such a shame that it just doesn't work. Sadly I think many new comers
will loose trust straight away.  This should have been fixed before
releasing 10.04.  I normally buy my music through play.com, but as
Ubuntu 1 was exactly the same price I thought I'd try with this.  This
for me is the worst mistake you've made.  I hope you get it fixed soon.
In the mean time I've left everything as it is, so hopefully when the
bug is fixed all my songs will magically sync.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-22 Thread Matt Griffin
elPraga - Sorry to be confusing with the bug status. "Fix Committed"
does not mean that the fix has been deployed. It is currently being
tested. After we deploy the resolution we will change the status of this
bug to "Fixed Released". Again, sorry about that. We are working very
hard to solve this problem as soon as possible and thank everyone for
their incredible patience.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-22 Thread elPraga
I agree with Neil, 
my songs were in Rhythmbox the next morning.. But still, it was the moring next 
day... About the time it would take me to dress up and go to the store and 
bring the CD..

I agree that this is one thing that should be fixed..

But thanks for Your work  :-) It is really a nice feature :-)

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-22 Thread Neil Grover
I've been following this bug and to date it isn't completely fixed.

Here is my experience:

1) Using U1MS in Rhythmbox I purchased the song "Sun is Shining (Yes King 
Remix) - Bob Marley & The Wallers Roots, Rock, Remixed"
2) After paying for song with PayPal and going to the "My downloads" tab, I get 
the eternal "Transferring to your Ubuntu One storage"
3) I've tried leaving the download page, coming back, etc. Nothing worked and 
it is "stuck"
4) I did an update this morning
5) I still get the eternal transfer message
6) I went to the online Ubuntu One interface which I don't normally do, and I 
saw my music there.
7) The song is nowhere to be seen on my computer. Not in Rhythmbox or in my 
Ubuntu One virtual folder

Now, I haven't been to the online file manager for a while so I don't
know if the song was visible there from the start. So... there is still
bugs related to the desktop integration (Nautillus and Rhytmbox)

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-20 Thread elPraga
Hi all!
after I saw the Fix Committed note today, I tried to download the songs again.. 
I will try to describe it more to give hints..

By the songs I was missing appeared something like. "An error ocurred,
Try downloading again", I clicked it.

On the songs I was missing appeared "Transfering to Your Ubuntu One
storage", on all the others "Downloading 0 MB" (Why is that? The files
on my hard drive were not changed, I have checked. Although it does not
do any malfunction, I guess it looks a little weird..)

Some two hours later I checked online my U1 files, and YES!! the missing
songs were there at last! :-) The sad thing is that Rhythmbox still does
not see them and still shows "Transfering to Your Ubuntu One storage"
some two hours after I checked the files indeed are on U1.

The bug might be fixed, but it is not the pleasent experience "I wish, I
buy, I listen" :-(

But thanks for the work!

Good day for all.

Tomas

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-20 Thread Alejandro J. Cura
** Tags added: download-daemon

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-20 Thread Alejandro J. Cura
** Changed in: ubuntuone-servers
   Status: Confirmed => Fix Committed

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-19 Thread Christian Niemeyer
Now with a new test installation, the original song and not the remix of
"Bear" (The Antlers) is transferred.

First time. But still not the complete single. (I made a backup, so now
I got both manually :) )

All other songs now work fine.

What about the complexity concerning the file names on the servers?
Could this be related?

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-19 Thread Chris Woollard

I now have this problem also

I bought the album "xx" by "The xx"

Only 4 tracks downloaded. The rest are stuck with a state of
"Transfering to your Ubuntu One Storage".

Oops.

I have tried everything to get them to move. but nothing helps.

Thanks
Chris

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-15 Thread jpedr...@xtec.cat
Same problem that described here:
12 hours after buy The essential Jimmy Scott (47 tracks) only 25 tracks appears 
playable in Rhytmbox or Banshee,
11 appears with the message "Transferring for your Ubuntu One Storage"
and one with the message "There was a problem completing the download, Try 
downloading again", but trying again does not anything.
I thing this bug is related (or duplicated) to this:
https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755
don't you think?
sorry for my English.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-15 Thread Joshua Hoover
** Tags added: foundations+ music-store u1-lucid

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-14 Thread cymon
Yup...no luck. Status still "Transferring to your Ubuntu One
storage"

** Attachment added: "U1MS purchase status stuck at "Transferring to your 
Ubuntu One storage""
   http://launchpadlibrarian.net/44157623/Screenshot-Music%20Player.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-14 Thread cymon
Experiencing a similar situation as many above have. Bought new "MGMT"
album this morning and the status of all the songs in "My Downloads" of
U1MS is "Transferring to your Ubuntu One storage" and has been that way
for hours now with no progress or change.

I have also looked in my U1 folders locally and in the cloud and do not
see any downloaded songs.

I also tried firing up U1MS on another computer of mine, but it shows
the same status on the "My Downloads" page.as well as trying to go
to "Home" and back to "My Downloads", no change with that.

I am going to try to shutdown Rhythmbox, my computer(s) and check for
updates to see if any thing helps..

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-14 Thread elPraga
Yep, the same problem when buying the whole album "Na Afriki" of Dobet
Gnahore. I bought the whole album with 16 songs, and only 10 songs got
downloaded, the remaining ones got stuck with the message

"Transferring to your Ubuntu One storage"

for 5 days now..

I hope You can fix this before the release, I am glad to help test, and
I do like the idea very much, but if things like this happen, it is
unusable in real life.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-12 Thread Christian Niemeyer
There's definetely a problem with songs and remixes of it, which have
the same file name. Everything worked for me after a few days, but still
not working is the "Bear" single by The Antlers, both files are named
the same. the original song and the remix, though different tags. by the
way, when I change tags in some tracks (deleting (album version) e.g.
for lastfm compatibility), then the song gets synced again, though file
name not changed. however, that last is another issue.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-12 Thread Lucio Torre
** Changed in: ubuntuone-servers
   Importance: High => Critical

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-12 Thread Jeff Lane
Wish I was as lucky as Ronald...  Of the two albums I bought through
U1MS, Charlemagne by Christopher Lee is missing 2 of 14 tracks, and
HAARP by Muse is still missing 4 of 14 tracks...

Just checked in U1 and found that I was still missing those tracks.

I looked in Rhythmbox in the U1MS and not only does it STILL say that
the four missing HAARP tracks are "Transferring to your Ubuntu One
storage", it says the same thing for the ENTIRE Charlemagne album, even
though most of those tracks were already in my U1 storage...

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-12 Thread Ronald McCollam
Since the last time I checked (sometime last week), both tracks that I
was waiting for have appeared locally in Rhythmbox.  Strangely, however,
the status of all of my purchased tracks in Rhythmbox's Music Store view
has disappeared.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-10 Thread Christian Niemeyer
Worst case so far (none of 3 songs):

"Jessica / Kokomo" single by Adam Green. 3 out of 3 songs stuck at
"Transferring to your storage" For nearly 24 hours. So 0%. Sure shot. :)

Again, on song has a feature with Ben Kweller. Seems that different
artist tags/descriptions also may cause problems. Each song of the 3 has
a completely different title name. So not the problem with equal file
names based on title tag.

So far after a few hours most tracks got transferred and synced with
rhythmbox. But here none. Hope my descriptions can help fixing this bug.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-10 Thread Jeff Lane
I thought I'd take a chance and buy another album today... So I picked
up Christopher Lee's Charlemagne...

Bought and paid for, and after 30 minutes, only 10 of the 14 tracks are
in my Ubuntu One space... and NONE have made it to Rhythmbox.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-10 Thread Christian Niemeyer
"Riot on an empty street" album worked, by removing all my configuration
files/directories in my home directory, including the music files from
U1MS under .local/... Then setting up ubuntu one again and waiting for
synchronisation.

The two "Bear" songs from The Antlers still not available.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-10 Thread Christian Niemeyer
The song above is actually the remix, which is also tagged. But the file
names are the same. The single version never worked to download so far.
Attached a screenshot from "my downloads".

** Attachment added: "queued tracks"
   http://launchpadlibrarian.net/43666744/queued.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-09 Thread Pere Ubu
Hi there!

I have the same problem. Bought a Gorillaz album, but I only get 11 of
15 songs.

3 song stalls saying: Transferring to your Ubuntu One storage
1 song saying: There was a problem completing the download. Try downloading 
again
Clicking the try downloading link again and least nothing happens.

I too, find it critical if this kind of basic functionality doesn't work. No 
one likes to get ripped off from an online store.
Hope you find a solution on these issues!

Best regards
PereUbu

** Attachment added: "Screenshot"
   http://launchpadlibrarian.net/43633684/Screen_U1.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-09 Thread Christian Niemeyer
I still have problems getting some tracks. Since days.

First case:
Downloaded the "Bear" single by The Antlers. It contains the track and a remix 
of it. I guess both named "Bear.mp3". I once got the single version, than when 
the remix got downloaded, the single version disappeared in my rhythmbox 
folder. Now I only have the remix, and though deleting it, I cannot get the 
other track again. It didn't work any way, so I deleted my "The Antlers"-folder 
directly on my ubuntu one storage. Then I purchased it again, but nothing 
happened. AFAIK, second till third download from UM1S/7digital you don't have 
to pay again. (however, that's another question). The one track remains 
"Queued". It doesn't even reach to stucking at "Tranferring to your storage".

Second case:
Album "Riot on an empty street" by Kings Of Convenience. There are two tracks 
featuring Feist. The artist description for those two tracks and its folder (!) 
on the U1 storage is "Kings Of Convenience featuring Feist". So far so good. 
But: Only one of the featuring tracks is transferred to the storage. And 
curiously another track of the album, only by "Kings Of Convenience" is not 
transferred to my U1 storage, either. It stucks at "Transferring to your 
storage".

Different cases, but in both I have no idea. It's ok because it is still
beta. But I still hope to get these 3 tracks altogether -someday. Thanks
in advance.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-09 Thread Jeff Lane
Jorge,

Thanks for the update... I hope this does indeed get resolved soon.

One thought though... I disagree with the Importance set at High on
this...  it seems, to me at least, that this is a Critical issue,
without question.

The goal is to have a successful music store that drives revenue for
Canonical and competes against the likes of iTunes, et al.  If customers
have THIS kind of issue on opening day, this venture will have a very
low chance of success...

I'd almost go as far as saying that, from a business standpoint, fixing
Rhythmbox and U1MS is as critical, if not more so, than most of the
remaining open Lucid issues...

Anyway, I am very glad Stuart and the team has been working hard on
this.  Other than this issue, for me, it's been a great experience and
I'm keeping my fingers crossed, hoping that it goes very, very well for
us.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-09 Thread Steffen Krumbholz
Well, now the "My Downloads" page is showing a progress bar and a
description "0 MB downloaded" on all three missing files.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-09 Thread Jorge O. Castro
Hi Jeff,

I had this problem too where half an album downloaded and then a little
while later the other half finished up. The good news is the songs that
were stuck before managed to get downloaded.

I had a quick chat with Stuart on the phone and they've been sprinting
all week working on issues like this; the team is likely travelling home
today but I will ask one of them to update the status on Monday, thanks
for being patient!

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-04-09 Thread Jeff Lane
Any movement on this?  I tried last night after updating to the Beta 2
bits and the album I purchased is missing 4 out of 14 tracks, and I too
have tried various things but nothing seems to be getting my purchased
songs from the store to the cloud.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-27 Thread Steffen Krumbholz
...here is the second one.

** Attachment added: "two files not downloading"
   http://launchpadlibrarian.net/42158972/twotribes-download.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-27 Thread Steffen Krumbholz
Attaching two screenshots

There is one song with two different mixes ("Two Tribes.mp3") and
another with three different mixes ("Relax.mp3"). Exactly and only these
files are the hanging ones.

** Attachment added: "two files at the store page"
   http://launchpadlibrarian.net/42158914/twotribes-store.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-26 Thread Steffen Krumbholz
Well. I bought another album and everything was fine this time. The
problem with the first one is still there. Some files downloaded. Some
not. So, I was watching what exactly happens...

What if the freezing downloads to U1 storage have sth. to do with
filenames? In my case there are different remixes of songs. In the store
they are called differently -> "Song1 (single)" and "Song1 (remix)". But
the downloaded file on U1 storage is always named -> "Song1.mp3"

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-24 Thread Steffen Krumbholz
...so I did another test. Deleted everything in Rhytmbox AND Ubuntu One
storage. Then started Rhytmbox again and connected to the music store.

The "Your Downloads" Page again reports exactly the same three files as
"Preparing your download" and all other tracks as "Downloading to your
storage". But nothings happens at all! No files are shown in the Ubuntu
One web interface.

I hope that helps fixing the issue.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-24 Thread Steffen Krumbholz
Bought a 17 track album some 14+ hours ago. Still 3 tracks are not
downloaded from the shop to Ubuntu One. They have the status "Preparing
for download".

Also some files changed mysteriously their downloaded/preparing status.

And at the moment I have one track more locally in Rhythmbox than in the
U1 web interface. In other words all three locations are out of sync
now.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-24 Thread Chris Kenyon
Just to confirm that I came back to this 20 mins later and it was all
done.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Stuart Langridge
Ronald, Mindaugas, thanks. There were some simple cases where going back
to the My Downloads section of the Music Store helped, and I was hoping
this was one of the simple cases :) We've identified a server problem,
and we're working on resolving it. Thanks for your patience.

** Also affects: ubuntuone-servers
   Importance: Undecided
   Status: New

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New => Invalid

** Changed in: ubuntuone-servers
   Status: New => Confirmed

** Changed in: ubuntuone-servers
   Importance: Undecided => High

** Changed in: ubuntuone-servers
 Assignee: (unassigned) => Alejandro J. Cura (alecu)

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Ronald McCollam
Stuart, Like Mindaugas I have tried this several times, closed/reopened
rhythmbox, and even rebooted.  It does not seem to make any difference.

Would it make a difference if I tried from another machine or re-
authenticated my machine to U1?

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Mindaugas Karpavičius
Stuart, I was trying go back to music store home page and then to My
Downloads several times. No changes.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Stuart Langridge
Ronald, thanks for testing this. Can you try, if you haven't already,
going to the front of the music store (with the "house" icon) and then
going back to My Downloads to see if that helps? (We're working on the
issue, but this may be a workaround.)

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Ronald McCollam
Just to add some more data points, I left my system on and connected
overnight but nothing has changed: the tracks are still unavailable on
my system or in the web UI for U1.  It's been approximately 16 hours
since I purchased the albums.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Chris Woollard
I have experieced problems as well.

It seems that the "Transferring to your Ubuntu One storage" takes an
absolute age. but it does eventually complete if left for 10 minutes.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Chris Kenyon
I bought an album and a single track and have had the same apparent
hanging / freezing.

Screenshot attached.

** Attachment added: "UbuntuOneMusicStoreFreeze.png"
   http://launchpadlibrarian.net/41708617/UbuntuOneMusicStoreFreeze.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-23 Thread Chris Kenyon
I bought an album and a single track and have had the same apparent
hanging / freezing.

The files do not appear in Rhythmbox under the purchased section, nor
does trying to reload the embedded webpage in Rhythmbox appear to make
much difference.

Screenshot attached.

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-22 Thread Mindaugas Karpavičius
I have same problem. After purchasing one album, only one file was transferred 
to Ubuntu One.
Screenshot attached.

** Attachment added: "u1ms.png"
   http://launchpadlibrarian.net/41658474/u1ms.png

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[Bug 544596] Re: Songs not transferred from music store to U1 storage

2010-03-22 Thread Ronald McCollam

** Attachment added: "syncdaemon-exceptions.log"
   http://launchpadlibrarian.net/41656741/syncdaemon-exceptions.log

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/41656559/Dependencies.txt

** Description changed:

  Binary package hint: rhythmbox-ubuntuone-music-store
  
  After purchasing two albums at once, one track from each album is "stuck".  
They are listed as:
  "Preparing your download..."
  and
  "Transferring to your Ubuntu One storage"
  in the "My downloads" view in rhythmbox.
+ 
+ The tracks do not appear on the local system nor in the web UI for
+ Ubuntu One.
  
  A subsequently purchased track transferred and downloaded immediately,
  so it does not appear that these tracks are blocking any sort of queue.
  
  There are also two exceptions listed in the attached log; I am uncertain
  if this is related.
  
  ProblemType: Bug
  Architecture: amd64
  Date: Mon Mar 22 18:21:02 2010
  DistroRelease: Ubuntu 10.04
  InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100224.1)
  NonfreeKernelModules: nvidia
  Package: rhythmbox-ubuntuone-music-store 0.0.5-0ubuntu1
  PackageArchitecture: all
  ProcEnviron:
-  PATH=(custom, user)
-  LANG=en_US.utf8
-  SHELL=/bin/bash
+  PATH=(custom, user)
+  LANG=en_US.utf8
+  SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
  SourcePackage: rhythmbox-ubuntuone-music-store
  Uname: Linux 2.6.32-16-generic x86_64

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