[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-05-31 Thread Till Kamppeter
This bug got attached to the CUPS SRU for Precise in error. It is a bug
in cups-filters which got fixed in time for the Precise release. Putting
back package assignment to cups-filters, removing "Verification needed"
tag.

** Package changed: cups (Ubuntu) => cups-filters (Ubuntu)

** Changed in: cups-filters (Ubuntu Precise)
   Status: Fix Committed => Fix Released

** Tags removed: verification-needed

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-05-30 Thread Till Kamppeter
** Package changed: cups-filters (Ubuntu) => cups (Ubuntu)

** Changed in: cups (Ubuntu)
Milestone: ubuntu-12.04-beta-2 => None

** Changed in: cups (Ubuntu Precise)
   Status: Confirmed => Fix Committed

** Changed in: cups (Ubuntu Precise)
   Importance: Undecided => High

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-05-30 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: cups (Ubuntu Precise)
   Status: New => Confirmed

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-05-25 Thread Launchpad Bug Tracker
** Branch linked: lp:ubuntu/precise-proposed/cups

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-05-24 Thread Martin Pitt
Hello Bruce, or anyone else affected,

Accepted cups into precise-proposed. The package will build now and be
available in a few hours. Please test and give feedback here. See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to
enable and use -proposed. Thank you in advance!

** Also affects: cups-filters (Ubuntu Precise)
   Importance: Undecided
   Status: New

** Tags added: verification-needed

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-05-07 Thread JFK
FIXED with:
Installation of package:  brother-cups-wrapper-laser
Reinstalled Printer
Selected driver "MFC8860DN"
Seems to work fine.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-04-11 Thread Till Kamppeter
Can everyone who had this bug test the newest cups-filters package on my
PPA:

https://launchpad.net/~till-kamppeter/+archive/ppa

Please follow the instructions under the link above and update your
system. You should get cups-filters_1.0.15-0bzr1~ppa1, if not, update
again some time later.

This package does not change or improve anything concerning your
situation, but it is a regression test. We want to make sure that our
fix for bug 977912 does not break anything.

Thank you in advance.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread cliddell
Bruce,

That gives you two files you can go to Brother with, and Vincent can
reproduce the compressed-image-test.ps problem, so Brother will get a
report about that.

The "a_line_of_text.ps" test result is odd: the error message you've got
there *looks* like bytes from an encoded stream - but there are no
encoded streams in that file. Anyway, if you report your error to
Brother, you can mention others have seen problems wit that file that we
tracked down to the "currenthalftone" I mentioned above, so may be
related.

I'll try to revisit the compressed-image-test.ps example over the
weekend, and see if there's some subtlety of your original file I
missed. The problem is, as I said above, these kinds of problems can be
dependant on where in the data stream buffer limits land, and so can be
difficult reproduce in simple test cases. If the worst comes to the
worst, I'll create a PS file from your original in post #3, and Brother
will just have to deal the extra complexity.

Chris

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Re: [Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread Vincent Bernat
I have  also tested with a  Brother HL-4150CDN and get  the same results
than with an HL-3070CW.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread Bruce Stough
Chris,

I tried the three files on my 8680DN with the following results:

a_line_of_text.ps   I get no output from this at all.  No paaper, no errors.  
The printer status light blinks as if it were receiving data for 63 seconds, 
but otherwise everything is quiet.  Then, after about five minutes, one sheet 
is printed with the following error message:
  
 ERROR:
 undefined
 OFFENDING COMMAND:
 u'*s80Z
 STATCK:
 


 g4fax-test.ps   This one prints with the expected problem.  One large 'A' on 
the left, and the feet of an 'A' in the middle.

compressed-image-test.ps   I get two image of a PC board which appear to
be printed correctly.  One is near the top of the page near the center,
the second is on the bottom of the page shifted to the left.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread Bruce Stough
I hit enter too early.  The rest of the error message was:

 -mark-
 -mark-
 -mark-


It looks like the first two files recreate our problems, but the third one 
works too well.

Bruce

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread cliddell
3)
(This is quite big - 2.4Mb)
This contains two instances of the image from the test file for this bug 
(#960666). If this behaves the same as the original file, you should get one 
image printed correctly, and then an error (the actuall error may well be 
different to the originally reported one, depending on how the buffering works 
out).

The image I hope will work is uncompressed, whilst the image that I hope
induces the error is LZW compressed.


** Attachment added: "compressed-image-test.ps"
   
https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/960666/+attachment/2923808/+files/compressed-image-test.ps

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread cliddell
As I mentioned, I posted the three files, with individual descriptions,
as attachments here (rather than linked to my web space, and risk them
disappearing).

See post #25 for my summary of what should be in a report to Brother.

If anyone needs more info, wants clarification, or if Brother come back
with questions on which you need input, please just ask - either here,
or message me through the "Contact" facility.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread cliddell
2)
This should print two fairly large bitmap images of the upper case character 
"A", about halfway up the page, one next to the other. From the description I 
received from those that ran similar tests previously, I think on the Brother 
you should see one "A" and next to it something like "_ _" - it seems to be 
drawing the bottom row, or few rows of pixels from the "A" then silently giving 
up. The difference between the two is that the failing one is CCITT Group 4 FAX 
compressed, the other is not.

** Attachment added: "g4fax-test.ps"
   
https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/960666/+attachment/2923794/+files/g4fax-test.ps

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread cliddell
1)
http://www.ghostscript.com/~chrisl/brother/a_line_of_text.ps
This test *should* print "A line of text" at the bottom left of the page, but 
instead simply ejects a blank page, apparently with no error indicated.

We narrowed the problem down to line 202 (it seems to be the "currenthalftone" 
operator):
/HT currenthalftone cp2g def


** Attachment added: "a_line_of_text.ps"
   
https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/960666/+attachment/2923793/+files/a_line_of_text.ps

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Re: [Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread Vincent Bernat
Hi Chris!

On a Brother HL-3070CW, here are my results:

> http://www.ghostscript.com/~chrisl/brother/a_line_of_text.ps

I get a blank page, as expected.

> http://www.ghostscript.com/~chrisl/brother/g4fax-test.ps

I get A _ _, as expected.

> http://www.ghostscript.com/~chrisl/brother/compressed-image-test.ps

I get only one image (the bottom one), as expected.

I will also try with a Brother HL-4150CDN tonight and then mail the 
results to Brother.

Thanks for your help!

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-23 Thread cliddell
I've done three tests, based on the investigations we've done:

1)
http://www.ghostscript.com/~chrisl/brother/a_line_of_text.ps
This test *should* print "A line of text" at the bottom left of the page, but 
instead simply ejects a blank page, apparently with no error indicated.

We narrowed the problem down to line 202 (it seems to be the "currenthalftone" 
operator):
/HT currenthalftone cp2g def


2)
http://www.ghostscript.com/~chrisl/brother/g4fax-test.ps
This should print two fairly large bitmap images of the upper case character 
"A", about halfway up the page, one next to the other. From the description I 
received from those that ran similar tests previously, I think on the Brother 
you should see one "A" and next to it something like "_ _" - it seems to be 
drawing the bottom row, or few rows of pixels from the "A" then silently giving 
up. The difference between the two is that the failing one is CCITT Group 4 FAX 
compressed, the other is not.


3)
http://www.ghostscript.com/~chrisl/brother/compressed-image-test.ps
(This is quite big - 2.4Mb)
This contains two instances of the image from the test file for this bug 
(#960666). If this behaves the same as the original file, you should get one 
image printed correctly, and then an error (the actuall error may well be 
different to the originally reported one, depending on how the buffering works 
out).

The image I hope will work is uncompressed, whilst the image that I hope
induces the error is LZW compressed.


Now, as for reporting this to Brother, as I said above, I feel the
wording should be along the lines of "we believe, and have considerable
evidence supporting the belief, that these are valid Postscript Language
Level 2 files, and therefore, should be interpreted successfully by any
Postscript Language Level 3 (or Level 2) interpreter. The Bother
 Poscript interpreter fails ".

My inclination is to say there is no need to mention that, from your
(the user's) point of view, printing worked in earlier versions of
Ubuntu nor, in fact, is there any reason to mention the operating system
at all. *Where* the jobs came from is irrelevant, the only relevant
informatation is that we are confident these jobs are valid Postscript,
and their Postscript implementation fails to interpret them.

If those who are interested could try each of thoses tests, and make
sure they fail in the expected manner (my only concern is that, in
simplifying the tests, I've inadvertantly changed something that will
make them work).

Once we have confirmed that these files fail as expected, I will attach
them to this bug, to ensure that they don't get accidentally deleted
from my user area on the server.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread Vincent Bernat
Chris,

If you come up with a postscript file showing all the defects, please
post it here, so that several persons can show this file to Brother. A
simple file which prints to a blank page (I think we already have it in
another bug report) and another one with all the compression defects
would be great. I will be happy to point Brother to those files.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread cliddell
Bruce,

Thanks for the confirmation.

As far as reporting to Brother is concerned, there is no need to mention
that it worked printing from Ubuntu 10.10.

Basically, take one of the Postscript files that we established fail on
the printer, and tell Brother you have a Postscript file that fails to
work on their Postscript printer.

Postscript is a specification, and if they claim to support it, then
(short of running out of memory) their interpreter should accept any
compliant Postscript job - like any digitial information communication
format, both the producer and comsumer need to adhere to the spec,
otherwise we can't rely on the communications to work.

If you want to pursue this with Brother, you can contact me at cjl (at)
spamcop dot net and we can sort out a test file for Brother and if
you're not confident, I can help with the wording of a report - no need
to clog up this bug tracker with it.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread Bruce Stough
Chris,

I have upgraded to the new cups-filters and can now print the page I
complained about.  Thank you for your efforts!

I would be happy to report this to Brother support, but would need a
little help to be credible.  I was running 10.10 before, and everything
was fine.  If I tell them that problems started with 12.04, they will
probably just point the finger back to Ubuntu.  How can I report this to
them in a way that they will acknowledge that they have a problem?

Thanks for your help!

Bruce

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread Launchpad Bug Tracker
This bug was fixed in the package cups-filters - 1.0.8-0bzr1

---
cups-filters (1.0.8-0bzr1) precise; urgency=low

  * New upstream release
 - pdftops: Generally do not compress fonts and images, and
   also do not do CCITT compression for bitmap glyphs to make
   the PostScript output more compatible with buggy PostScript
   interpreters. The output gets 30-50% longer but will work on
   many more different printer models. Problems were also
   discovered on HP and not only on Brother (LP: #960666).
 -- Till KamppeterWed, 22 Mar 2012 09:13:55 +0100

** Changed in: cups-filters (Ubuntu)
   Status: In Progress => Fix Released

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread Till Kamppeter
** Changed in: cups-filters (Ubuntu)
   Status: Triaged => In Progress

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread Till Kamppeter
** Changed in: cups-filters (Ubuntu)
   Status: Confirmed => Triaged

** Changed in: cups-filters (Ubuntu)
   Importance: Undecided => High

** Changed in: cups-filters (Ubuntu)
Milestone: None => ubuntu-12.04-beta-2

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-22 Thread cliddell
Vincent,

I'm very relieved to hear that your other files are working, too, thanks
for trying them.

On both these bugs, I have urged people to contact Brother technical
support, and report these problems, but no one seems willing. I feel
there is little point in myself or Till doing it, because Brother are
only going to take a report from an owner of one of their products.

In truth, it bothers me quite a lot: it seems like folks expect us
(Ghostscript) to gracefully consume whatever gets thrown at us, but then
also demand that we workaround/fix/patch for quirks, idiosynchracies and
outright bugs in other people's Postscrpt implementations..

Anway, mini-rant over!

Thanks again, your testing is *really* appreciated.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread Vincent Bernat
Currently, I was able to print all the documents I had. Many thanks for
all your work!

Did you had any additional contacts with Brother to make them release
appropriate drivers and fix their Postscript implementation?

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  12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: cups-filters (Ubuntu)
   Status: New => Confirmed

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread Till Kamppeter
Thanks, Vincent, I have already added this option in cups-filters
upstream. Probably I will issue 1.0.8 tomorrow.

Vincent, please test with many different files and applications to see
whether we have worked around all bugs now.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread Vincent Bernat
Hi!

With cupsfilter 1.0.7, I still got garbled color images (it is in
Debian). Adding "-dEncodeColorImages=false" fix this problem.

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread cliddell
Hi Vincent,

Thanks for the independent confirmation, I *really* appreciate it.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread cliddell
> Is this the definitive solution now? Should I release cups-filters
1.0.8?

I just can't answer that. We're working around a bug in a version of the
Brother Postscript implementation, with no access to the internals of
the interpreter. My *best guess*, based on the testing we've done, is
that there is some problem with the interaction of multiple compression
filters in the same filter chain, so I'm suggesting we remove the
opportunities for multiple compression filters to be used in the same
chain - the only case remaining where this could happen is the color
image case - hence adding "-dEncodeColorImages=false". (NOTE: this is
separate from the CCITT Group 4 filter problem, which is definitely
broken in it's own right.)

However, without being able to debug the interpreter code, I can't say
byond doubt that the above *is* the problem.

And I certainly can't say that there aren't any more bugs in Brother's
code.

I assume we've missed the beta 2 deadline, so it might be worth holding
off dong a cups-filters 1.0.8 for a day or so, in case we find a
workaround for the HP issue.

Chris

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Re: [Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread Till Kamppeter
I have already seen the bug report, as I am subscribed to the 
cups-filters package.

Is this the definitive solution now? Should I release cups-filters
1.0.8?

Till

On 03/21/2012 09:01 PM, cliddell wrote:
> Already e-mailed to Till, but I made a mistake above, and the command
> line options were:
>
> -dNoT3CCITT -dEncodeMonoImages=false -dEncodeColorImages=false
>
> So page and font streams get compressed, but Type 3 font bitmaps, mono
> images and color images don't get *additional* compression.
>
> Chris
>

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread cliddell
Already e-mailed to Till, but I made a mistake above, and the command
line options were:

-dNoT3CCITT -dEncodeMonoImages=false -dEncodeColorImages=false

So page and font streams get compressed, but Type 3 font bitmaps, mono
images and color images don't get *additional* compression.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread cliddell
Bruce,

Thanks, that's good (well, sort of!). It appears, and I am guessing
here, that the printer has problems with certain conbinations of filter
- in particular, it seems that it has trouble, either when multiple
compression filters are chained, or multiple instances of the same
filter are in the same chain.

So, I think the solution/workaround is to add another option to the
Ghostcript command line that cups uses for these printers - the file
that worked was created with:

-dCompressPages=false -dCompressFonts=false -dNoT3CCITT
-dEncodeMonoImages=false -dEncodeColorImages=false

Let me drop a mail to Till, and point him at this bug.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread Bruce Stough
Chris,

That file printed fine.

Bruce

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-21 Thread cliddell
Bruce,

Yes, that's the right way to send these files to the printer.

So, I'm just guessing about where the problem might lie, but can you try
this version, please?

http://www.ghostscript.com/~chrisl/ZLogManual-p1-003.ps

again using the "lpr -oraw" method

Thanks,

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread Bruce Stough
Chris,

I sent them both using lpr -oraw, and they both printed just fine.

I think this is equivalent to cat to the usb device.  Let me know if I
should do it that way.

Bruce

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread cliddell
Bruce,

Please try this one, again, directly to the printer:
http://www.ghostscript.com/~chrisl/ZLogManual-p1-002.ps

Again, please post the result..


Also, have you reported this to Brother? It's clearly a bug with the printer, 
not the Postscript.

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread Bruce Stough
Cris,

I sent the single page file to the printer.  It took a long time to do
anything, with the status light blinking.  After a few minutes, it
printed a single sheet with:

ERROR:
undefined
OFFENDING COMMAND:
r
STACK:

This time, there was no legitimate text printed.

Bruce

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread cliddell
Bruce,

You need to send:

http://www.ghostscript.com/~chrisl/ZLogManual-p1.ps

to your printer directly, not via the cups print queue, as per the method you 
used in the previous bug:
https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/93

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread Bruce Stough
** Attachment added: "error_log"
   
https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/960666/+attachment/2906628/+files/error_log

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread Bruce Stough
This is the associated captured queued print file..

** Attachment added: "printout.new"
   
https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/960666/+attachment/2906625/+files/printout.new

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread cliddell
Bruce,

Thanks for doing this in a new bug.

I've created a simplified test:
http://www.ghostscript.com/~chrisl/ZLogManual-p1.ps

This is just the first page, and is uncompressed. Can you see if this
still errors, please?

Chris

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[Bug 960666] Re: 12.04 Beta 1 : Brother MFC8680DN does not print image from .pdf file

2012-03-20 Thread Bruce Stough
** Attachment added: "ZLogManual.pdf"
   
https://bugs.launchpad.net/bugs/960666/+attachment/2906463/+files/ZLogManual.pdf

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