[Bug 993233] Re: Purchased software not installed
I just sent a request for the receipt via email, so I can issue a refund. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/993233 Title: Purchased software not installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/993233/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 993233] Re: Purchased software not installed
Hi Fabio! Is it possible that you purchased Irukandji when you were
running Ubuntu Natty or Maverick. It seems it was available for amd64 on
those series, but is only available for i386 for Oneiric and Precise
[1].
There's a comment on the changelog that mentions this decision [2],
which was an unfortunate one for people like yourself who had purchased
it to run on amd64. I'll notify both the person in charge of the
packaging, to see if it really is not possible to publish this for amd64
as well, as well as a support person. Thank you for taking the time to
report the details of the bug!
[1] From
http://software-center.ubuntu.com/api/2.0/applications/en/ubuntu/precise/i386/
(which is what Software Center uses):
{{{
series: {
precise: [
i386
],
maverick: [
i386,
amd64
],
natty: [
i386,
amd64
],
oneiric: [
i386
]
},
}}}
[2] * Building for i386 only due to multiarch changes
-- Brian Thomason brian.thoma...@canonical.com Fri, 23 Sep 2011 21:49:40
+
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https://bugs.launchpad.net/bugs/993233
Title:
Purchased software not installed
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[Bug 993233] Re: Purchased software not installed
Hello Michael I've purchased Irukandji yesterday and it was regularry proposed as a normal software in software center. I've never purchased this software before, and is the first time that I see it. Only last night the title was updated adding that the software isn't available for this version of Ubuntu, but was too late. Thanks Fabio --- Ubuntu Bug Squad volunteer triager http://wiki.ubuntu.com/BugSquad -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/993233 Title: Purchased software not installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/993233/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 993233] Re: Purchased software not installed
On Thu, May 3, 2012 at 11:00 AM, Fabio Marconi fabiomarc...@ubuntu.com wrote: Hello Michael I've purchased Irukandji yesterday and it was regularry proposed as a normal software in software center. I've never purchased this software before, and is the first time that I see it. Wow, so somehow your Ubuntu Software Center on amd64 presented an application for purchase which is only available for i386. Only last night the title was updated adding that the software isn't available for this version of Ubuntu, but was too late. Oh, that's possible, but I would be surprised if it's the case - but JohnP will know for sure. Either way, we'll find out why you were presented with an uninstallable app for purchase. Thanks again Fabio. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/993233 Title: Purchased software not installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/993233/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 993233] Re: Purchased software not installed
The problem is that this app was available as a explicit amd64 package as Michael pointed out above in Natty and Maverick. With the multiarch changes presented in Oneiric and Precise the amd64 build was dropped, however the entry in the SCA was not updated. Upon discovery (this bug) we went ahead and removed the amd64 entries which took affect yesterday. We have a bug #966335 that will address the issue with multiarch and presentation to the USC by the SCA. I hope your payment has been addressed - if not, reply and we'll rectify. The package will run as i386 on amd64, but will not install using the USC currently (it would have to be a manual install). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/993233 Title: Purchased software not installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/993233/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 993233] Re: Purchased software not installed
** Description changed: Hello I've purchased the game Irukandji in software center, but actually I cannot install it, the procedure seems to start then return to the install page. Internet is working. + I've already tried many times to reinstall already purchased software way but not working Launched software center in terminal: njin@precious:~$ software-center 2012-05-02 14:23:58,693 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2012-05-02 14:23:58,697 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:23:58,939 - softwarecenter.backend.reviews - WARNING - Could not get usefulness from server, no username in config file 2012-05-02 14:24:10,791 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:24:10,791 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:24:24,314 - softwarecenter.backend - INFO - add_repo_add_key_and_install_app() 'private-ppa.launchpad.net/commercial-ppa-uploaders/irukandji/ubuntu precise main' '1024R/75254D99' 'Irukandji (già acquistato),irukandji' 2012-05-02 14:24:27,871 - softwarecenter.backend - INFO - add_sources_list_entry() 2012-05-02 14:24:28,164 - softwarecenter.backend - INFO - add_vendor_key_from_keyserver() /usr/lib/python2.7/dist-packages/gi/types.py:43: Warning: value 101,00 of type `gdouble' is invalid or out of range for property `value' of type `gint' - return info.invoke(*args, **kwargs) + return info.invoke(*args, **kwargs) 2012-05-02 14:24:30,970 - softwarecenter.backend - INFO - reload_for_commercial_repo() 2012-05-02 14:24:30,971 - softwarecenter.backend - INFO - _reload_for_commercial_repo() Irukandji (già acquistato),irukandji 2012-05-02 14:24:39,014 - softwarecenter.ui.gtk3.app - INFO - software-center-agent finished with status 0 2012-05-02 14:24:39,014 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:24:39,015 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True /usr/share/software-center/softwarecenter/db/enquire.py:103: Warning: value 101,00 of type `gdouble' is invalid or out of range for property `value' of type `gint' - context.iteration() + context.iteration() 2012-05-02 14:24:43,241 - softwarecenter.backend - INFO - _on_reload_for_add_repo_and_install_app_finished() AptTransaction object at 0x3e41dc0 (aptdaemon+client+AptTransaction at 0x7fde0c0014c0) True Irukandji (già acquistato),irukandji 2012-05-02 14:24:43,242 - softwarecenter.backend - INFO - looking for '/var/lib/apt/lists/private-ppa.launchpad.net_commercial-ppa-uploaders_irukandji_ubuntu_dists_precise_Release.gpg' 2012-05-02 14:24:43,242 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:24:43,242 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:24:43,410 - softwarecenter.backend - INFO - install_package() 2012-05-02 14:24:44,057 - softwarecenter.backend - INFO - run_transaction() 2012-05-02 14:24:45,378 - softwarecenter.backend - WARNING - _on_trans_error: Transaction failed: None - Package irukandji isn't available + Package irukandji isn't available 2012-05-02 14:25:41,370 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:25:41,370 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:25:42,283 - softwarecenter.db.database - INFO - afile '__main__.GLocalFile object at 0x3f2db90 (GLocalFile at 0x37e3d20)' changed 2012-05-02 14:25:42,784 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:25:42,785 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True --- Ubuntu Bug Squad volunteer triager http://wiki.ubuntu.com/BugSquad - ProblemType: Bug - DistroRelease: Ubuntu 12.04 + ProblemType: BugDistroRelease: Ubuntu 12.04 Package: software-center 5.2 ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14 Uname: Linux 3.2.0-24-generic x86_64 ApportVersion: 2.0.1-0ubuntu7 Architecture: amd64 Date: Wed May 2 14:27:31 2012 InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Release amd64 (20120423) - PackageArchitecture: all - SourcePackage: software-center + PackageArchitecture: allSourcePackage: software-center UpgradeStatus: No upgrade log present (probably fresh install) ** Description changed: Hello I've purchased the game Irukandji in software center, but actually I cannot install it, the procedure seems to start then return to the install page. Internet is working. - I've already tried many times to reinstall already purchased software way but not working + I've already tried many times to reinstall by 'already purchased software' way but not working. Launched software center in terminal: njin@precious:~$ software-center
[Bug 993233] Re: Purchased software not installed
** Description changed: Hello I've purchased the game Irukandji in software center, but actually I cannot install it, the procedure seems to start then return to the install page. Internet is working. I've already tried many times to reinstall by 'already purchased software' way but not working. + + from Sofware Center Log: + + 2012-05-02 14:24:45,378 - softwarecenter.backend - WARNING - _on_trans_error: Transaction failed: None + Package irukandji isn't available + Launched software center in terminal: njin@precious:~$ software-center 2012-05-02 14:23:58,693 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2012-05-02 14:23:58,697 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:23:58,939 - softwarecenter.backend.reviews - WARNING - Could not get usefulness from server, no username in config file 2012-05-02 14:24:10,791 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:24:10,791 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:24:24,314 - softwarecenter.backend - INFO - add_repo_add_key_and_install_app() 'private-ppa.launchpad.net/commercial-ppa-uploaders/irukandji/ubuntu precise main' '1024R/75254D99' 'Irukandji (già acquistato),irukandji' 2012-05-02 14:24:27,871 - softwarecenter.backend - INFO - add_sources_list_entry() 2012-05-02 14:24:28,164 - softwarecenter.backend - INFO - add_vendor_key_from_keyserver() /usr/lib/python2.7/dist-packages/gi/types.py:43: Warning: value 101,00 of type `gdouble' is invalid or out of range for property `value' of type `gint' return info.invoke(*args, **kwargs) 2012-05-02 14:24:30,970 - softwarecenter.backend - INFO - reload_for_commercial_repo() 2012-05-02 14:24:30,971 - softwarecenter.backend - INFO - _reload_for_commercial_repo() Irukandji (già acquistato),irukandji 2012-05-02 14:24:39,014 - softwarecenter.ui.gtk3.app - INFO - software-center-agent finished with status 0 2012-05-02 14:24:39,014 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:24:39,015 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True /usr/share/software-center/softwarecenter/db/enquire.py:103: Warning: value 101,00 of type `gdouble' is invalid or out of range for property `value' of type `gint' context.iteration() 2012-05-02 14:24:43,241 - softwarecenter.backend - INFO - _on_reload_for_add_repo_and_install_app_finished() AptTransaction object at 0x3e41dc0 (aptdaemon+client+AptTransaction at 0x7fde0c0014c0) True Irukandji (già acquistato),irukandji 2012-05-02 14:24:43,242 - softwarecenter.backend - INFO - looking for '/var/lib/apt/lists/private-ppa.launchpad.net_commercial-ppa-uploaders_irukandji_ubuntu_dists_precise_Release.gpg' 2012-05-02 14:24:43,242 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:24:43,242 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:24:43,410 - softwarecenter.backend - INFO - install_package() 2012-05-02 14:24:44,057 - softwarecenter.backend - INFO - run_transaction() 2012-05-02 14:24:45,378 - softwarecenter.backend - WARNING - _on_trans_error: Transaction failed: None Package irukandji isn't available 2012-05-02 14:25:41,370 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:25:41,370 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True 2012-05-02 14:25:42,283 - softwarecenter.db.database - INFO - afile '__main__.GLocalFile object at 0x3f2db90 (GLocalFile at 0x37e3d20)' changed 2012-05-02 14:25:42,784 - softwarecenter.db.database - INFO - reopen() database 2012-05-02 14:25:42,785 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True --- Ubuntu Bug Squad volunteer triager http://wiki.ubuntu.com/BugSquad ProblemType: BugDistroRelease: Ubuntu 12.04 Package: software-center 5.2 ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14 Uname: Linux 3.2.0-24-generic x86_64 ApportVersion: 2.0.1-0ubuntu7 Architecture: amd64 Date: Wed May 2 14:27:31 2012 InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Release amd64 (20120423) PackageArchitecture: allSourcePackage: software-center UpgradeStatus: No upgrade log present (probably fresh install) ** Changed in: software-center (Ubuntu) Status: New = Confirmed ** Description changed: Hello I've purchased the game Irukandji in software center, but actually I cannot install it, the procedure seems to start then return to the install page. Internet is working. I've already tried many times to reinstall by 'already purchased software' way but not working. - from Sofware Center Log: + from Software Center Log: 2012-05-02 14:24:45,378 - softwarecenter.backend - WARNING -
