Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 01/04/18 09:29, Pablo wrote: > Hi again, > > I forgot to comment that this issue also appear in Debian 9 (my other > PC)... > As I posted earlier, this seems to be related to the version of Linux. I do not have this problem with Meerkat> uname -a Linux Meerkat 4.13.9-041309-generic #201710211231 SMP Sat Oct 21 16:32:44 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux P9X79> uname -a Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22 03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 08/07/2017 11:39 PM, Kai-Heng Feng wrote: > Probably. Although a quick look at the USB stack difference from > 4.4.0-78.99 to 4.4.0-89.112, I can't find commits related to this issue. > > But feel free to reopen the bug if this happens again. > > ** Changed in: linux (Ubuntu) > Status: Confirmed => Fix Released > I don't understand why this is now working. I am still running 4.12.0-041200rc2. > uname -a Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22 03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux > cat /etc/os-release NAME="Ubuntu" VERSION="16.04.2 LTS (Xenial Xerus)" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.2 LTS" VERSION_ID="16.04" HOME_URL="http://www.ubuntu.com/"; SUPPORT_URL="http://help.ubuntu.com/"; BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"; VERSION_CODENAME=xenial UBUNTU_CODENAME=xenial > dmesg -T | tail [Tue Aug 8 11:40:47 2017] usb 6-1.2.4: USB disconnect, device number 9 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: new SuperSpeed USB device number 10 using xhci_hcd [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: New USB device found, idVendor=1058, idProduct=25e2 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: Product: My Passport 25E2 [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: Manufacturer: Western Digital [Tue Aug 8 11:40:51 2017] usb 6-1.2.2: SerialNumber: 575853314131374E50323158 [Tue Aug 8 11:40:51 2017] usb-storage 6-1.2.2:1.0: USB Mass Storage device detected [Tue Aug 8 11:40:51 2017] usb-storage 6-1.2.2:1.0: Quirks match for vid 1058 pid 25e2: 80 [Tue Aug 8 11:40:51 2017] scsi host16: usb-storage 6-1.2.2:1.0 [Tue Aug 8 11:40:52 2017] scsi 16:0:0:0: Direct-Access WD My Passport 25E2 4004 PQ: 0 ANSI: 6 [Tue Aug 8 11:40:52 2017] scsi 16:0:0:1: Enclosure WD SES Device 4004 PQ: 0 ANSI: 6 [Tue Aug 8 11:40:52 2017] sd 16:0:0:0: Attached scsi generic sg7 type 0 [Tue Aug 8 11:40:52 2017] ses 16:0:0:1: Attached Enclosure device [Tue Aug 8 11:40:52 2017] ses 16:0:0:1: Attached scsi generic sg8 type 13 [Tue Aug 8 11:40:52 2017] sd 16:0:0:0: [sdf] Spinning up disk... [Tue Aug 8 11:40:53 2017] . [Tue Aug 8 11:40:54 2017] . [Tue Aug 8 11:40:55 2017] . [Tue Aug 8 11:40:56 2017] . [Tue Aug 8 11:40:57 2017] . [Tue Aug 8 11:40:58 2017] . [Tue Aug 8 11:40:58 2017] ready [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] 3906963456 512-byte logical blocks: (2.00 TB/1.82 TiB) [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Write Protect is off [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Mode Sense: 47 00 10 08 [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] No Caching mode page found [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Assuming drive cache: write through [Tue Aug 8 11:40:58 2017] sdf: sdf1 [Tue Aug 8 11:40:58 2017] sd 16:0:0:0: [sdf] Attached SCSI disk Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 08/03/2017 10:54 PM, Kai-Heng Feng wrote: > Okay, I just found a hub with the same VIA chip inside. > Remote wakeup works when autosuspend is enabled. > > Hub like this generally can connect to auxiliary power cord. Does power > cord connection make any difference? > I upgraded the system by apt-get dist-upgrade and rebooted. Now, the WD drive is recognized when plugged into the USB 3.0 powered Hub. Dump completed without error. Unmount and disconnect the drive. Wait a few seconds. Reconnect the drive. In dmesg, the drive is seen, but, it takes several seconds before it is fully recognized. Repeated the umount and disconnect several times. Each time, it took a few seconds, but, the drive was recognized and I was able to mount it. > dmesg -T | tail [Mon Aug 7 20:35:26 2017] usb 6-1.2.4: USB disconnect, device number 8 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: new SuperSpeed USB device number 9 using xhci_hcd [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: New USB device found, idVendor=1058, idProduct=25e2 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: Product: My Passport 25E2 [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: Manufacturer: Western Digital [Mon Aug 7 20:35:29 2017] usb 6-1.2.4: SerialNumber: 575853314131374E50323158 [Mon Aug 7 20:35:29 2017] usb-storage 6-1.2.4:1.0: USB Mass Storage device detected [Mon Aug 7 20:35:29 2017] usb-storage 6-1.2.4:1.0: Quirks match for vid 1058 pid 25e2: 80 [Mon Aug 7 20:35:29 2017] scsi host16: usb-storage 6-1.2.4:1.0 [Mon Aug 7 20:35:30 2017] scsi 16:0:0:0: Direct-Access WD My Passport 25E2 4004 PQ: 0 ANSI: 6 [Mon Aug 7 20:35:30 2017] scsi 16:0:0:1: Enclosure WD SES Device 4004 PQ: 0 ANSI: 6 [Mon Aug 7 20:35:30 2017] sd 16:0:0:0: Attached scsi generic sg7 type 0 [Mon Aug 7 20:35:30 2017] ses 16:0:0:1: Attached Enclosure device [Mon Aug 7 20:35:30 2017] ses 16:0:0:1: Attached scsi generic sg8 type 13 [Mon Aug 7 20:35:30 2017] sd 16:0:0:0: [sdf] Spinning up disk... [Mon Aug 7 20:35:31 2017] . [Mon Aug 7 20:35:32 2017] . [Mon Aug 7 20:35:33 2017] . [Mon Aug 7 20:35:34 2017] . [Mon Aug 7 20:35:34 2017] ready [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] 3906963456 512-byte logical blocks: (2.00 TB/1.82 TiB) [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Write Protect is off [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Mode Sense: 47 00 10 08 [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] No Caching mode page found [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Assuming drive cache: write through [Mon Aug 7 20:35:34 2017] sdf: sdf1 [Mon Aug 7 20:35:34 2017] sd 16:0:0:0: [sdf] Attached SCSI disk Maybe it safe to close this report Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 08/03/2017 10:54 PM, Kai-Heng Feng wrote: > Okay, I just found a hub with the same VIA chip inside. > Remote wakeup works when autosuspend is enabled. > > Hub like this generally can connect to auxiliary power cord. Does power > cord connection make any difference? > I normally run the hub with a power cord connected, providing power to the unit. Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 06/05/2017 08:57 PM, Kai-Heng Feng wrote: > If you plugged a USB mouse or keyboard to the same port, will it be > recognized? > I plugged a Microsoft USB 2.0 mouse into the externa Plugable USB 3.0 hub and it was recognized. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 06/02/2017 12:27 AM, Kai-Heng Feng wrote: > Sounds like there are two problems here, > 1. The external drive does not work well in UAS mode (see previous comment) > 2. The VIA hub has a remote wakeup bug. > > uname -a Linux P9X79 4.12.0-041200rc2-generic #201705212331 SMP Mon May 22 03:32:26 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux I connected the WD My Passport to a motherboard USB 3.0 port. It was recognized. A level 0 dump completed: DUMP: 160901600 blocks (157130.47MB) on 1 volume(s) DUMP: finished in 1970 seconds, throughput 81675 kBytes/sec Note: the tunables are at the kernel default settings. Remote wakeup: tested with a Broadcom Bluetooth device. > lsusb Bus 002 Device 003: ID 0cf3:3005 Qualcomm Atheros Communications AR3011 Bluetooth Bus 002 Device 002: ID 8087:0024 Intel Corp.Integrated Rate Matching Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 006 Device 009: ID 1058:25e2 Western Digital Technologies, Inc. Bus 006 Device 004: ID 2109:0812 VIA Labs, Inc. VL812 Hub Bus 006 Device 003: ID 2109:0812 VIA Labs, Inc. VL812 Hub Bus 006 Device 002: ID 2109:0810 VIA Labs, Inc. VL81x Hub Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 005 Device 004: ID 2109:2812 VIA Labs, Inc. VL812 Hub Bus 005 Device 003: ID 2109:2812 VIA Labs, Inc. VL812 Hub Bus 005 Device 002: ID 2109:3431 VIA Labs, Inc. Hub Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 004: ID 045e:00cb MicrosoftCorp. Basic Optical Mouse v2.0 Bus 001 Device 003: ID 045e:0768 Microsoft Corp. Sidewinder X4 Bus 001 Device 002: ID 8087:0024 Intel Corp.Integrated Rate Matching Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Connect a bluetooth device to the external USB 3.0 hub. > lsusb | grep Bluetooth Bus 002 Device 003: ID 0cf3:3005 Qualcomm Atheros Communications AR3011 Bluetooth Bus 005 Device 007: ID 0a5c:21e8 Broadcom Corp. BCM20702A0 Bluetooth 4.0 A device other than the WD My Passport is recognized upon connection to the external USB 3.0 hub. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
As suggested by kai.heng.feng, I installed the 4.12.0-041200rc2 kernel. If I connect my WD My Passport drive into an Plugable 7-port, external USB 3.0 hub, it is not recognized. 'sudo lsusb -v' causes the drive to be recognized and I can mount it. If I disconnect the drive, wait a few seconds, and connect it back to the same port in the external USB 3.0 hub, it is not recognized. If I connect the WD My Passport drive to a MOTHERBOARD USB 3.0 port, it is recognized and I can mount it. Disconnecting and reconnecting the drive to a MOTHERBOARD USB 3.0 port, it is again recognized. The difference is using the external USB 3.0 hub port or the motherboard USB 3.0 port. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1693842] Re: USB 3.0 Disk Drive Not Recognized.
On 05/30/2017 08:14 AM, Joseph Salisbury wrote: > Did this issue start happening after an update/upgrade? Was there a > prior kernel version where you were not having this particular problem? This did not start happening after an upgrade. I do not know of a previous version where this did work. > > Would it be possible for you to test the latest upstream kernel? Refer > to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest > v4.12 kernel[0]. The v4.12.0-041200rc3-generic kernel would not boot. In grub, I selected the kernel to boot. The system hung with a black screen and a blinking cursor at the top left. This happened with generic, upstart, and recovery. I installed the 4.22.3 kernel, > uname -a Linux P9X79 4.11.3-041103-generic #201705251233 SMP Thu May 25 16:34:52 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux This boots but has the same USB 3.0 problem as 4.4.0-75-generic. Tom Dean -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
