[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
** Changed in: canonical-devices-system-image Assignee: John McAleely (john.mcaleely) => (unassigned) -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: Confirmed Status in messaging-app package in Ubuntu: Confirmed Status in ofono package in Ubuntu: Confirmed Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: ofono (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: Confirmed Status in messaging-app package in Ubuntu: Confirmed Status in ofono package in Ubuntu: Confirmed Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: messaging-app (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: Confirmed Status in messaging-app package in Ubuntu: Confirmed Status in ofono package in Ubuntu: Confirmed Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
** Changed in: canonical-devices-system-image Importance: Undecided => Medium ** Changed in: canonical-devices-system-image Status: New => Confirmed ** Changed in: canonical-devices-system-image Milestone: None => backlog ** Changed in: canonical-devices-system-image Assignee: (unassigned) => John McAleely (john.mcaleely) -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: Confirmed Status in messaging-app package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
@abeato: Yes. My outbox has 6 SMS for January, my phone bill has 11 of them, which matches the receivers end. Also, if you look at the screenshots, you'll notice that the messages are not split, but the full message is copied multiple times. -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: New Status in messaging-app package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
@mzanetti, are you completely sure the operator is charging for the duplicate messages? I have seen duplicates occasionally under bad network conditions, but the operator charged only one message in the end. Also, note that when you use non-ASCII characters the message can be split and generate multiple individual SMS messages, that are in this case charged individually. The char count per SMS can drop quite a lot when doing this, see bug #1480554. -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: New Status in messaging-app package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1537735] Re: SMS are sent (and charged for) multiple times
** Attachment added: "sms-dupes-sender.jpg" https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1537735/+attachment/4556217/+files/sms-dupes-sender.jpg ** Also affects: canonical-devices-system-image Importance: Undecided Status: New ** Also affects: messaging-app Importance: Undecided Status: New ** Project changed: messaging-app => messaging-app (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1537735 Title: SMS are sent (and charged for) multiple times Status in Canonical System Image: New Status in messaging-app package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: When there is poor network coverage, it often happens that SMS are sent multiple times. They appear only once in the messages app, but the other end receives them multiple times (up to 5 times I believe). In the example of the attached screenshots, the sender never received the confirmation that it actually succeeded, the receiver however received the message multiple times. Also the operator will charge for each sent instance. I have seen other cases where eventually the confirmation comes through after, say, 3 attempts and it stops retrying. I'm not really sure about what to do if the confirmation doesn't come through the network, but as I've never seen this issue with other phones, I think it must be something like the retries being sent with a different ID, so the operator cannot match the message to previous attempts? Or perhaps the timeout for waiting for the reply is just too short? To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
