[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
** Changed in: canonical-devices-system-image Milestone: 13 => backlog -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: Confirmed Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: telephony-service (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: Confirmed Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
Is there some way to force media-hub to get stuck in this way? Or even better, perhaps write a test application that observes telepathy and deliberately fails to confirm. Then I could check that the results are the same as what I was seeing. "telepathy by design won't forward the incoming call to the approver ... until all observers confirm receiving the incoming channel" This means that a rogue application can block incoming calls by simply observing telepathy? That doesn't seem like a good design. In particular, media-hub is a very complicated piece of engineering with innumerable dependencies on other software and the wider network, and whose requirements are constantly in flux. Answering phone calls is so important, media hub should be treated as if it was actively malicious rather than depended on for cooperation. That said though, in my case I did see the approver (I assume that means the green/red slider answer call widget), and there was one ring, which sounds like it could rule out your guess. Anyway, thanks very much for your investigations! -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
Thanks for the logs, could you also grab the dbus logs using the steps I provided on comment #6 using adb? -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
you just need to ssh the device and run the same commands: $ dbus-monitor > call_dbus-session.log $ dbus-monitor --system > call_dbus-system.log then attach the files to the bug report. Thank you. -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
sorry, I just read your comment where you say you're not able to use adb. Can you access the phone over ssh somehow? -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
** Changed in: canonical-devices-system-image Milestone: None => 13 ** Changed in: canonical-devices-system-image Assignee: (unassigned) => Bill Filler (bfiller) -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: Incomplete Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
syslog traces show calls are all are > 15 secs: Jun 2 09:32:29 ubuntu-phablet powerd[762]: incoming call Jun 2 09:33:04 ubuntu-phablet powerd[762]: call removed Jun 2 09:33:09 ubuntu-phablet powerd[762]: incoming call Jun 2 09:33:33 ubuntu-phablet powerd[762]: call removed Jun 2 09:33:37 ubuntu-phablet powerd[762]: incoming call Jun 2 09:34:10 ubuntu-phablet powerd[762]: call removed Jun 2 09:40:36 ubuntu-phablet powerd[762]: incoming call Jun 2 09:41:33 ubuntu-phablet powerd[762]: call removed Jun 2 09:48:14 ubuntu-phablet powerd[762]: incoming call Jun 2 09:48:31 ubuntu-phablet powerd[762]: call removed This implies the issue lives somewhere in the services that handle the notifications to the user. The traces that Tiago suggests to take would help here. -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
Was this the only time this occurred? As I said in the original report, it also happened a week previously when the same person in New York tried to phone me. I don't have logs from that time, but there was certainly a reboot in between. Apart from that, I believe I have seen this before but I can't be sure. Those would have been local calls and I would simply have called the person back. But my SIM card doesn't allow international outgoing calls so that wasn't an option in the New York cases. "Certain apps": I typically use gallery, dekko, terminal (which is set to never be terminated using tweakgeek), browser, camera, settings, contacts, messaging, phone, so those were probably "running" (although apart from terminal probably terminated by the OS). I was not using any of them immediately prior to taking the call: I was expecting the call and it was important, so all I did with the phone was check that it was alive, running smoothly, and that the volume was turned up. I attached two media hub log files. Since they don't include datestamps I couldn't be sure which covers the period of the calls. It's almost certainly the 2 Jun one though. The DBus log file I'm pretty sure is right. Note that this phone has been switched off for a week. I encountered the problems. Then I made a test call. This failed, so I tried rebooting the phone. After that a test call worked. At that point I decided this phone was too unreliable to use and I switched to my iPhone, which I've been using since. After that it wasn't switched on again until just now. I can't use adb shell over USB. As many people have been reporting with MX4s, the USB port is too unreliable to use for more than a few seconds at a time. This is another reason I've concluded this phone is more trouble than it's worth. Please suggest an alternative. I can ssh into the phone no problems. I've put a different SIM card in the phone and I'll leave it running for a while. Right now I can phone it no problem, consistent with me finding that it temporarily fixes itself with a reboot. The software version is the same as it was, and I will avoid upgrading anything to minimise the variables. I'll try phoning again after a few days and report back with the status. However it's not really a comparable environment. As my main phone it travels with me, connects to various wifi and cellular networks. Also, I frequently turn on and off wifi, bluetooth, and airplane mode as a work-around to other bugs. And the camera frequently mysteriously freezes so I have to terminate that. Sitting on my desk doing nothing, I wouldn't be surprised if it works fine. Bear in mind that "this problem disappears after I upgrade to a newer version" isn't really a happy ending to this story. I need to be reliably contactable, I can't take risks there. If critical bugs are creeping into a feature so fundamental to the purpose of a phone then there's a problem with Ubuntu's development process, regardless of this particular bug. If you guys can show me how it was my mistake, or of my carrier, or even of Meizu, then that's different, but at the moment I consider Ubuntu Touch too unstable to use. -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
** Attachment added: "Media hub log, file modified date 2 Jun 09:52" https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+attachment/4680091/+files/media-hub.log.2.gz -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
** Attachment added: "Media hub log, file modified date 9 Jun 08:31" https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+attachment/4680092/+files/media-hub.log.1.gz -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
Could you also attach .cache/upstart/dbus.log? And if you are able to reproduce it easily, it would be good to also grab two additional logs using the following steps: connect the device in development mode via usb in your desktop and run: 1) adb shell dbus-monitor > call_dbus-session.log 2) in another terminal run: adb shell dbus-monitor --system > call_dbus-system.log 3) receive a call and reproduce the bug 4) attach both call_dbus-session.log and call_dbus-system.log to the bug report. thank you. -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
@Matthew very sorry this happened Was this the only time it occurred? If it can be reproduced we may want to get some additional logging Any idea if you had been running certain apps prior to the occurrence, anything that may be related? Can you also attach the media-hub.log file from .cache/upstart from the same time if its still there ** Changed in: canonical-devices-system-image Status: New => Incomplete ** Changed in: telephony-service (Ubuntu) Assignee: (unassigned) => Tiago Salem Herrmann (tiagosh) ** Changed in: ofono (Ubuntu) Assignee: (unassigned) => Alfonso Sanchez-Beato (alfonsosanchezbeato) -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
@alfonso and tiago any ideas to debug? -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: Incomplete Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
[Ubuntu-phonedations-bugs] [Bug 1588127] Re: Phone abandons incoming call
** Also affects: ofono (Ubuntu) Importance: Undecided Status: New ** Also affects: telephony-service (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1588127 Title: Phone abandons incoming call Status in Canonical System Image: New Status in ofono package in Ubuntu: New Status in telephony-service package in Ubuntu: New Bug description: I just received five incoming calls but I couldn't answer any of them. In each case the phone started vibrating, then after a while the ring tone started and the answer buttons were displayed, but before I had a chance to answer, the phone seemed to give up and go back to sleep. Then I could see the green envelope meaning that I had missed a call. The fifth time was me trying from another phone. In this case it seemed that the line was still ringing, but again I was unable to answer the call. After rebooting the phone, I can now answer incoming calls no problem. So it seems this is some bad state that the phone gets into after a while. I've previously had problems with my phone's cover blocking the light sensor and preventing me answering calls. However in this case I was expecting the call and had prepared by opening the cover, so this can't be the problem. Phone is an MX4. OS Ubuntu 15.04 (OTA-10.1). FYI, this was a job interview, with a CTO who was phoning from New York. I'd already had to delay a week after missing the first appointment due to the exact same problem. I've been barely tolerating Ubuntu Phone's bugs up to now, but this is the final straw. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1588127/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
