Re: Common situations where a bug isn't real

2014-06-16 Thread Nio Wiklund 
2014-06-16 21:57, Alberto Salvia Novella skrev:
> I've been writing a list of common situations where a bug isn't real:
> 
> 
> 
> Do you know of some other?
> 
> Regards.
> 
>
Hi Alberto,

Quote from the link:

- Its software package isn't open source.

- Its software package has been installed from elsewhere than those
officially provided by Ubuntu.

I do not agree with these two points. Such bugs can be very real, but
they may not be Ubuntu bugs, rather bugs in the particular software
package or lack of compatibility. Maybe you should state something like:

'Such problems are not bugs in any Ubuntu package'

Best regards
Nio



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Re: Common situations where a bug isn't real

2014-06-16 Thread Brian Murray 
On Mon, Jun 16, 2014 at 09:57:08PM +0200, Alberto Salvia Novella wrote:
> I've been writing a list of common situations where a bug isn't real:
> 
> 

I don't like the phrase "isn't real". Even if the bug report is not a
bug that developers of Ubuntu are going to fix doesn't mean it isn't a
real issue affecting the user of an Ubuntu system. This is particularly
true with the following points:

"Its software package isn't open source"
"Its software package has been installed from elsewhere"
"The misconfigured their system" (notice the grammar change)

The language "isn't real" is likely to aggravate people and rightfully
so.

--
Brian Murray
Ubuntu Bug Master


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Re: Common situations where a bug isn't real

2014-06-16 Thread C de-Avillez 
On Mon, Jun 16, 2014 at 2:57 PM, Alberto Salvia Novella
 wrote:
> I've been writing a list of common situations where a bug isn't real:
>
> 
>
> Do you know of some other?

Just a few comments:

Be careful with #1 (it is not open source) -- it may have been
packaged by Debian (or Ubuntu), and it may be a packaging issue.

Being an idea for a new feature can be closed and the OP redirected to
upstream to propose it. In the cases where Ubuntu is the upstream, the
bug can be kept open, and an upstream task opened.

The last one is just a particular case of system misconfiguration.

Cheers,

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..hggdh..

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Common situations where a bug isn't real

2014-06-16 Thread Alberto Salvia Novella 

I've been writing a list of common situations where a bug isn't real:



Do you know of some other?

Regards.


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