Re: [Ubuntu-translations-coordinators] Handling of UTC team support requests
El dt 23 de 02 de 2010 a les 10:26 +0100, en/na Milo Casagrande va escriure: Hi David, 2010/2/23 David Planella david.plane...@ubuntu.com: Most of the external e-mail we get on this mailing list is for requests (appointing a new team coordinator, appointing a new team to ubuntu-translators, etc.) These requests are also often posted on the answers system, and I personally find it difficult to track which requests are open and which not when I have to look at both places. I think I'd like to encourage people to use Answers for support requests and document it as such at https://wiki.ubuntu.com/Translations/Contact/ and any other places where it might be necessary. I think this will help handling the requests to the UTC team better. What do you think? Agree, having a central place to handle support requests would be definitely better. Personally I'm not a big user of the Answers system (also due to lack of time), I'm more a mailing-list-kind-of-person, but if a lot of people is using it for support, it makes sense to go that way. Actually, if you prefer a more mailing-listy interface, you can still reply using e-mail to Answers, in the same way you can do with Bugs. And we get notified on the mailing list (or as members of the UTC group, I'd have to recheck that) on new requests anyway. The only thing you can't do with Answers and e-mail is to change their status. You have to use the UI for that. The advantage I can see apart from having a central place to handle requests, is that we can easily see which requests have been answered, need some attention, etc. Probably, we should also have an internal policy: if we receive support requests via mailing list, maybe move them to the Answers system. That's actually a very good point. One thing we should probably take into account for that: we should make sure we subscribe the requester to the request we file, so that he or she is aware of the progress and replies. Regards, David. -- David Planella Ubuntu Translations Coordinator david(dot)planella(at)ubuntu(dot)com www.ubuntu.com signature.asc Description: Això és una part d'un missatge signada digitalment ___ Mailing list: https://launchpad.net/~ubuntu-translations-coordinators Post to : ubuntu-translations-coordinators@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-translations-coordinators More help : https://help.launchpad.net/ListHelp
Re: [Ubuntu-translations-coordinators] Handling of UTC team support requests
În data de Ma, 23-02-2010 la 08:10 +0100, David Planella a scris: Hi all, Here's a question on something I've been thinking, and I'd like to hear what your thoughts as well. On the UTC team we've got the mailing list and the ubuntu-translations answer system as the primary means of contact. This offers flexibility to people to contact us, and especially in the case of the mailing list, it gives us a space to discuss issues that are perhaps more technical in nature than the topics in ubuntu-translators@ Most of the external e-mail we get on this mailing list is for requests (appointing a new team coordinator, appointing a new team to ubuntu-translators, etc.) These requests are also often posted on the answers system, and I personally find it difficult to track which requests are open and which not when I have to look at both places. I think I'd like to encourage people to use Answers for support requests and document it as such at https://wiki.ubuntu.com/Translations/Contact/ and any other places where it might be necessary. I think this will help handling the requests to the UTC team better. What do you think? +1 Launchpad Answer is open for everyone and we can also track status and assing persons. Cheers, -- Adi Roiban ___ Mailing list: https://launchpad.net/~ubuntu-translations-coordinators Post to : ubuntu-translations-coordinators@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-translations-coordinators More help : https://help.launchpad.net/ListHelp
Re: [Ubuntu-translations-coordinators] Welcoming Gábor Kelemen as a new UTC team member
Hi Gabor 2010/2/23 David Planella david.plane...@ubuntu.com: As we spoke some days ago, and as we got a big +1 in that, I contacted Gábor to ask him if he'd like to join us in the UTC team. He's just said yes, so let's just give him a warm welcome to the team! Welcome to the team! Looking forward to work with you! Ciao. -- Milo Casagrande m...@ubuntu.com ___ Mailing list: https://launchpad.net/~ubuntu-translations-coordinators Post to : ubuntu-translations-coordinators@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-translations-coordinators More help : https://help.launchpad.net/ListHelp
Re: [Ubuntu-translations-coordinators] Welcoming Gáb or Kelemen as a new UTC team member
Hi Gábor and welcome aboard! Like David mentioned, if you have any question, please do not hesite to contact via email or IRC. Kindest regards, Adi În data de Ma, 23-02-2010 la 18:13 +0100, David Planella a scris: Hi all, As we spoke some days ago, and as we got a big +1 in that, I contacted Gábor to ask him if he'd like to join us in the UTC team. He's just said yes, so let's just give him a warm welcome to the team! Regards, David. P.S. As I said on my other e-mail, I've tried to put the information on what we are doing at https://wiki.ubuntu.com/UbuntuTranslationsCoordinators - I think the major difference you'll notice is that you now have access to an admin link to all templates and that you can edit import queue entries. I expect you might have questions on that, so if that's the case, just keep them coming! -- Adi Roiban ___ Mailing list: https://launchpad.net/~ubuntu-translations-coordinators Post to : ubuntu-translations-coordinators@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-translations-coordinators More help : https://help.launchpad.net/ListHelp
