Re: question regarding feedback of launchpad translation suggestions
Hi :) I think this is part of a wider problem in Launchpad and one i have complained about to no avail on a few previous occasions. Now that the Translators Team are becoming aware of the problem i have some hope of this getting resolved as you folks seems to be one of the more effective and can do teams. It's really something that needs a dev working alongside someone who has a lot of tact and diplomacy skills which are not necessarily skills vital to being a good dev. When people write to Launchpad Answers or bug-squad it would be good practice (from a customer relations point of view) to send an automated response just to let the person know their question/bug-report has been received. It seems that many devs hate auto-responses on principle but they are better equipped to deal with a total lack of response where many people contacting Launchpad may be completely new to OpenSource Forums and may just decide that Windows support is better. Currently the only auto-response from Launchpad Janitor is a very rude note sent 15days later and the note says something like We cannot be bothered to deal with your question. Go away. Which i feel is a little bit negative and has been written up in external, mainstrem press as a reason why some people try Ubuntu once and then go back to Windows. I think if we have not been able to help with a question or bug-report then we should let that person know of other sites that they could try instead, such as http://www.linuxquestions.org http://www.ubuntuforums.com Many regards from Tom :) From: Oier Mees oier89ri...@gmail.com To: ubuntu-translators@lists.ubuntu.com Sent: Tue, 24 August, 2010 17:09:48 Subject: question regarding feedback of launchpad translation suggestions Hello everybody, I know I am not the first one with this issue but I would like to know if anybody is working on providing some sort of feedback for people who do translation suggestions on Launchpad. Some sort of optional notification when the suggestion gets reviewed would be great because otherwise they can think that their suggestions are ignored and feel that they are wasting their time. Besides an option to inform them about what kind of mistakes they are making for instance would also be good, but I don't know how could this fit without introducing too much clutter in the UI. Regards, Oier Mees -- ubuntu-translators mailing list ubuntu-translators@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-translators
Re: question regarding feedback of launchpad translation suggestions
Hi Tom, Your email doesn't sound directly related to what OP said (in my reading, at least :), but since I am not sure what it refers to and it sounds worrying regarding the Launchpad project, I'd respond to your email directly. У сре, 25. 08 2010. у 11:22 +, Tom Davies пише: I think this is part of a wider problem in Launchpad and one i have complained about to no avail on a few previous occasions. Now that the Translators Team are becoming aware of the problem i have some hope of this getting resolved as you folks seems to be one of the more effective and can do teams. It's really something that needs a dev working alongside someone who has a lot of tact and diplomacy skills which are not necessarily skills vital to being a good dev. When people write to Launchpad Answers or bug-squad it would be good practice (from a customer relations point of view) to send an automated response just to let the person know their question/bug-report has been received. That kind-of happens. When you file a bug, you get an email. In Launchpad team (so, for questions regarding Launchpad usage or Launchpad bugs), we try very hard to keep the number of untriaged bugs at zero, and the same thing for questions. We do it daily (there's always someone taking care of forwarding issues to appropriate places). Since I am not sure where are you seeing many problems like this, if it is indeed in Launchpad itself (i.e. launchpad.net/launchpad-project, launchpad.net/rosetta, ...), I'd be happy to talk it over and see where are we failing. If it's not Launchpad-proper, then I probably can't help much (your email kind of implies that you are talking about Ubuntu, but wording makes me confused a bit with direct references to Launchpad). Also, AFAIK, Ubuntu has a bunch of triaging scripts which do many things automatically. It seems that many devs hate auto-responses on principle but they are better equipped to deal with a total lack of response where many people contacting Launchpad may be completely new to OpenSource Forums and may just decide that Windows support is better. Currently the only auto-response from Launchpad Janitor is a very rude note sent 15days later and the note says something like We cannot be bothered to deal with your question. Go away. Which i feel is a little bit negative and has been written up in external, mainstrem press as a reason why some people try Ubuntu once and then go back to Windows. I think if we have not been able to help with a question or bug-report then we should let that person know of other sites that they could try instead, such as http://www.linuxquestions.org http://www.ubuntuforums.com That might be a good idea. Alternative is to switch off answers application for Ubuntu and just direct people to eg. Ubuntu forums. Do note that Ubuntu QA team is doing a great job making sure this doesn't happen with bugs filed against Ubuntu. But, questions is an entirely different beast altogether. Cheers, Danilo -- ubuntu-translators mailing list ubuntu-translators@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-translators
Re: question regarding feedback of launchpad translation suggestions
Hi Oier, У уто, 24. 08 2010. у 18:09 +0200, Oier Mees пише: I know I am not the first one with this issue but I would like to know if anybody is working on providing some sort of feedback for people who do translation suggestions on Launchpad. We've had such discussions in the past. It would probably be useful to look at the archives of this list. I can't find the actual thread right now, but I do remember people talking about the approaches they are taking. In general, people do it manually because Launchpad doesn't provide anything else. I.e. they copy-paste strings into emails and then comment inline. Launchpad has a bunch of bugs filed about making this much easier, but not much has happened there because of lack of development resources. Some sort of optional notification when the suggestion gets reviewed would be great because otherwise they can think that their suggestions are ignored and feel that they are wasting their time. Besides an option to inform them about what kind of mistakes they are making for instance would also be good, but I don't know how could this fit without introducing too much clutter in the UI. Yeah, making this all possible from within Launchpad would be best. It does take a lot of effort to implement properly. Since Launchpad is open-source, we'd also welcome any help in implementing by anyone who is able to deal with some coding :) Cheers, Danilo -- ubuntu-translators mailing list ubuntu-translators@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-translators
question regarding feedback of launchpad translation suggestions
Hello everybody, I know I am not the first one with this issue but I would like to know if anybody is working on providing some sort of feedback for people who do translation suggestions on Launchpad. Some sort of optional notification when the suggestion gets reviewed would be great because otherwise they can think that their suggestions are ignored and feel that they are wasting their time. Besides an option to inform them about what kind of mistakes they are making for instance would also be good, but I don't know how could this fit without introducing too much clutter in the UI. Regards, Oier Mees -- ubuntu-translators mailing list ubuntu-translators@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-translators
