[ubuntu-uk] PLN! (for improving support)
Yes, thats PLN, with a P an L and an N. I've been a bit absent recently, for which I apologise, but shall explain why in a moment. I have finally come to a plan for improving support and now need some willing volunteers. There will be a small perk for those volunteers... but more on that later. What I would like to do is get a core group of support people together to help spread the support love. If you have an expertise in a given area that would be very useful too. The purpose of this is to get people who need help with _difficult_ problems, which may not be easily solved by the groups general knowledge, in contact with the person who might be able to help. This does have a small time (and patience) commitment, but if you can help act as third (or even fourth) line support, for a few people who have difficult problems, or even mentor someone on an area (wireless, raid, mythtv, video, and so on) that can help. I'm willing to throw resources and time at this (with a caveat, again related to my absence) in order to get those volunteers the resources they think they need. If you want to help, but think that the core team need a voice chat server, I can supply that (thanks popey and dutchie for helping me test that the other day). If you think we need some form of jabber network or somesuch, I can supply that. What would be even better is if those volunteers can make a lot of noise about any support they give. i.e. blog it, tweet it, make sure any relevant info on the wiki is upto date, liase with various teams to get bugs pushed and so on. Once whatever broke is fixed, it would be good to get it onto the web and up the google rankings if possible Now, I'd like to run a meeting in the second week of August about this. Most likely the Wednesday or Thursday (please complain if you'd like to help but that is not a good time). The reason for the delay is that I'm getting married at the end of the month, so time is a bit of a non-existant commodity for me until that week! Now, perks.. apart from the obvious perk of being able to help others and help give back to the community, any volunteer who turns up to an OSS event that I happen to be at (say Oggcamp next year), there will be all kinds of free cake. As always, I'm open to ideas, suggestions and volunteers :) Thanks, -Matt Daubney -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] PLN! (for improving support)
Apologies for replying to myself, quick wiki page for Volunteers (if they feel like, feel free to come along to the meeting before putting your name down) https://wiki.ubuntu.com/UKTeam/CoreSupportVolunteers -Matt Daubney -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] PLN! (for improving support)
On Tue, 2010-07-13 at 20:23 +0100, Matthew Daubney wrote: snip The purpose of this is to get people who need help with _difficult_ problems, which may not be easily solved by the groups general knowledge, in contact with the person who might be able to help. This does have a small time (and patience) commitment, but if you can help act as third (or even fourth) line support, for a few people who have difficult problems, or even mentor someone on an area (wireless, raid, mythtv, video, and so on) that can help. As I said on IRC, count me in for Shotwell and everything Java related. I'm willing to throw resources and time at this (with a caveat, again related to my absence) in order to get those volunteers the resources they think they need. If you want to help, but think that the core team need a voice chat server, I can supply that (thanks popey and dutchie for helping me test that the other day). If you think we need some form of jabber network or somesuch, I can supply that. What would be even better is if those volunteers can make a lot of noise about any support they give. i.e. blog it, tweet it, make sure any relevant info on the wiki is upto date, liase with various teams to get bugs pushed and so on. Once whatever broke is fixed, it would be good to get it onto the web and up the google rankings if possible Reminds me I've got a blog post on Shotwell I've been meaning to write for several weeks and haven't got round to it yet :-) Now, I'd like to run a meeting in the second week of August about this. Most likely the Wednesday or Thursday (please complain if you'd like to help but that is not a good time). The reason for the delay is that I'm getting married at the end of the month, so time is a bit of a non-existant commodity for me until that week! Thursdays are better for me than Wednesdays so the 12th of August gets my vote. Now, perks.. apart from the obvious perk of being able to help others and help give back to the community, any volunteer who turns up to an OSS event that I happen to be at (say Oggcamp next year), there will be all kinds of free cake. Cake! Yum! Bruno -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
