Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-03-02 Thread Liam Proven
On 1 March 2012 21:04, Andres Muniz  wrote:
> Liam. You are great, I almost feel bad that I'm going to get most of the
> credit.

Thank you for the kind words - they are much appreciated! :¬)

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Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-03-02 Thread Andres

On 29/02/12 21:21, alan c wrote:

On 29/02/12 18:30, Andres Muniz wrote:

Liam said:

Not yet, no. It's not yet in beta. It's too soon.


i mean unity 11.10. This person is using 10.04 (LTS)


I'd plug the offending machine into the network with a cable and do a
full update. If that still does not resolve the problem, try one of
the newer kernels.



how do i try a new kernel in ubuntu 10.04? I thought it was updated 
automatically.

It should be updated automatically, and in a distance support
situation I would be pretty reluctant to run another kernel.

It is possible that the machine has not been fully updated, or that an
update has got screwed. This happened a number of times with a friend
of mine I help, I guess because the internet connection at the time
was flakey and I think the machine would have got switched off
regardless and maybe not recovered properly.

I am still using 10.04 (although also running 11.10 unity, and 12.04
alpha)  and all of my novice friends are likewise running 10.04 (LTS).
This means I have time to catch up with Unity , which I quite like,
and also it gives unity more time to get slick, which it is certainly
doing as seen in my 12.04 alpha installation.

My intention is to let my 'users' know that a change in look and feel
is coming, and I have suggested to them that an update  somewhere mid
year would be a good thing. I will spend time with each of them to
ensure they are settled with it then.

Exceptions are my wife, who as a non tech user instantly demanded the
cool new look on her cool looking meenee laptop (!) (which came with
pre installed 10.10 I think). I am still holding off another friend
who wanted the cool new look when the beta of 11.04 was seen in
passing! I am sure the end users will be happy and find stuff simpler
than they do now, and I will  have no need to keep talking about which
menu things are in. But as an 'admin' I will need to be just a bit
more conversant with dancing around in unity than I am now. Not much
more but still more.

I like Unity and I am looking forward to using it all the time, but I
want to do that only when my novice friends are using the same as
myself. It is easier to support them that way, and I am busy anyway.

Thanks for that! good advice!

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Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-03-01 Thread Andres Muniz
Liam. You are great, I almost feel bad that I'm going to get most of the 
credit. 
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Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-03-01 Thread Liam Proven
On 29 February 2012 18:30, Andres Muniz  wrote:
> Liam said:
>>
>> Not yet, no. It's not yet in beta. It's too soon.
>>
> i mean unity 11.10.

Oh, right!

> This person is using 10.04 (LTS)

Might as well wait a couple of months. This means they will avoid
upgrading twice in quick succession, I would say.

>> I'd plug the offending machine into the network with a cable and do a
>> full update. If that still does not resolve the problem, try one of
>> the newer kernels.
>>
>>
> how do i try a new kernel in ubuntu 10.04? I thought it was updated
> automatically.

It is, but the newer kernel revisions are an optional install. From my
own post on the Ubuntu-Users list:

- - - - -

If you're still running "Lucid", 10.04, and are having driver problems
or something, there are now 3 different newer kernels available.

The kernel contains wifi drivers and so on. The only main class of
driver it doesn't contain are graphics drivers for X.org - X contains
its own. However, some newer proprietary graphics drivers, e.g. from
nVidia, may require a newer kernel than Lucid's 2.6.32 to install and
work correctly. These kernels are thus a considerable boon for quite a
lot of reasons and may help 10.04 to remain useful for some time to
come yet. For instance, they are great if you don't like Unity and are
waiting for GNOME Shell to become a bit more mature, say. They aren't
just for servers.

They newer kernels are backported from 10.10 ("Maverick"), 11.04
("Natty") and 11.10 ("Oneiric").

There are 3 different kernels in each family: one generic, one generic
with PAE support for 32-bit machines with 4GB or more of RAM, and one
for servers.

If you look in Synaptic (or the package manager of your choice), you
should see (for example):

linux-image-generic-lts-backport-natty

and the matching linux-image-generic-pae-backport-natty and
linux-image-server-backport-natty.

There are also families ending -oneiric and -maverick.

>From memory, the standard 10.04 kernel is version 2.6.32-xx where -xx
is the current build.

The Maverick series are 2.6.35-xx, Natty ones are 2.6.38-xx and the
Oneiric series are 3.0.0-xx.

If you install (say) linux-image-generic-lts-backport-natty, you will
get the current build of 2.6.38-xx and it will be updated as newer
builds are sent out. You don't need to install a specific version - if
you do so, it will *not* be updated.

I have found that the PAE kernel will not boot on some Celeron
machines which have the PAE functionality disabled, so I recommend
against using it unless you know you will need support for >= 4GB RAM.

I have resolved quite a few problems with these, including machines
that hang on shutdown rather than switch off, getting newer WLAN
chipsets going that did not work with the standard 10.04 kernel, and
supporting some Sony Vaio machines that will not boot older kernels
successfully.

The same kernels are also available in Mint 9, as it is based on Ubuntu 10.04.

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Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-02-29 Thread alan c
On 29/02/12 18:30, Andres Muniz wrote:
> Liam said:
>> 
>> Not yet, no. It's not yet in beta. It's too soon.
>> 
> i mean unity 11.10. This person is using 10.04 (LTS)
> 
>> I'd plug the offending machine into the network with a cable and do a
>> full update. If that still does not resolve the problem, try one of
>> the newer kernels.
>> 
>> 
> how do i try a new kernel in ubuntu 10.04? I thought it was updated 
> automatically.

It should be updated automatically, and in a distance support
situation I would be pretty reluctant to run another kernel.

It is possible that the machine has not been fully updated, or that an
update has got screwed. This happened a number of times with a friend
of mine I help, I guess because the internet connection at the time
was flakey and I think the machine would have got switched off
regardless and maybe not recovered properly.

I am still using 10.04 (although also running 11.10 unity, and 12.04
alpha)  and all of my novice friends are likewise running 10.04 (LTS).
This means I have time to catch up with Unity , which I quite like,
and also it gives unity more time to get slick, which it is certainly
doing as seen in my 12.04 alpha installation.

My intention is to let my 'users' know that a change in look and feel
is coming, and I have suggested to them that an update  somewhere mid
year would be a good thing. I will spend time with each of them to
ensure they are settled with it then.

Exceptions are my wife, who as a non tech user instantly demanded the
cool new look on her cool looking meenee laptop (!) (which came with
pre installed 10.10 I think). I am still holding off another friend
who wanted the cool new look when the beta of 11.04 was seen in
passing! I am sure the end users will be happy and find stuff simpler
than they do now, and I will  have no need to keep talking about which
menu things are in. But as an 'admin' I will need to be just a bit
more conversant with dancing around in unity than I am now. Not much
more but still more.

I like Unity and I am looking forward to using it all the time, but I
want to do that only when my novice friends are using the same as
myself. It is easier to support them that way, and I am busy anyway.
-- 
alan cocks
Ubuntu user

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Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-02-29 Thread Andres Muniz
Liam said:
> 
> Not yet, no. It's not yet in beta. It's too soon.
> 
i mean unity 11.10. This person is using 10.04 (LTS)

> I'd plug the offending machine into the network with a cable and do a
> full update. If that still does not resolve the problem, try one of
> the newer kernels.
> 
> 
how do i try a new kernel in ubuntu 10.04? I thought it was updated 
automatically.

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Re: [ubuntu-uk] Rules of engagement or etiquette?

2012-02-29 Thread Liam Proven
On 29 February 2012 15:08, Andrés Muñiz Piniella  wrote:
> Hi, got following message today.
>
>> you kindly put the Ubuntu operating system on ...'s laptop. ... told
>> me that about 3 weeks ago it was no longer able to pick up the wireless
>> internet connection in our house, whereas as there is no problem for
>> other devices picking up this connection.
>>
>> I wonder whether Ubuntu needs updating or whether you would be able to
>> advise on this problem
>>
> first to say that this is the first i hear back after installing it 18
> months ago. So thanks to the ubuntu 10.04 lts team.
>
> My question is not technical as i still have to look at it.
>
> Would you suggest sitting down with this person and go over the process of
> backing up and introducing unity in preparation of 12.04. And set it up for
> normal release rate?

Not yet, no. It's not yet in beta. It's too soon.

I'd plug the offending machine into the network with a cable and do a
full update. If that still does not resolve the problem, try one of
the newer kernels.


-- 
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Email: lpro...@cix.co.uk • GMail/G+/Twitter/Flickr/Facebook: lproven
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[ubuntu-uk] Rules of engagement or etiquette?

2012-02-29 Thread Andrés Muñiz Piniella
Hi, got following message today.

> you kindly put the Ubuntu operating system on ...'s laptop. ... told
> me that about 3 weeks ago it was no longer able to pick up the wireless
> internet connection in our house, whereas as there is no problem for
> other devices picking up this connection.
>
>
>
> I wonder whether Ubuntu needs updating or whether you would be able to
> advise on this problem
>
first to say that this is the first i hear back after installing it 18
months ago. So thanks to the ubuntu 10.04 lts team.

My question is not technical as i still have to look at it.

Would you suggest sitting down with this person and go over the process of
backing up and introducing unity in preparation of 12.04. And set it up for
normal release rate?


-- 
Andrés Muñiz-Piniella
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