Re: [ubuntu-uk] Slow d/loads
On Sun, 2011-07-24 at 22:50 +0100, Dan Wood wrote: When I lived in the UK, dialling 17070 from a BT line would access their line testing software. I've no idea if it still does. Used to be able to give you reflectometer (line length) measurements, and any short circuits etc. *cough* I'm sure members of the public aren't meant to use it though! Dan. Thanks for the reply Dialled the number but authorisatiion is required...Nowt free from BT :-( -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
[ubuntu-uk] Slow d/loads
My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
Ted, If your provider is saying you have a line fault (something I seem to recall is pretty rare to get out of them without accusing them of lying), then wait for the engineer to come out and fix it. A line fault exists between the master socket and exchange in the case of a BT based service, or between the cable modem and the core in the case of a Virgin Media based service. Of course, if you can borrow a router from a neighbour, and use that to test it, you'll have a better idea whether line fault is the new Have you tried turning it off and on again? -- Jon The Nice Guy Spriggs On 24 July 2011 09:42, Ted Wager t...@trufflesdad.plus.com wrote: My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/ -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
On 24 July 2011 09:42, Ted Wager t...@trufflesdad.plus.com wrote: My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? Have you tried speedtest.net? That should at least confirm your observation. If your ISP are saying that it's a line fault you might be able to hear it on your phone. Otherwise, contact BT to do a line test. Domestic routers are notoriously bad at giving out useful data so the best that you might be able to get from them is remote logging, but have a look on the router interface and see what it does. s/ -- Twitter: @sfgreenwood Is this your sanderling? -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
On 24 July 2011 09:42, Ted Wager t...@trufflesdad.plus.com wrote: My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2s_cid=con_FURL_faults Click 'check my line now'. Al. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
On Sun, 2011-07-24 at 10:21 +0100, Alan Pope wrote: On 24 July 2011 09:42, Ted Wager t...@trufflesdad.plus.com wrote: My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2s_cid=con_FURL_faults Click 'check my line now'. Al. Thanks for the reply.. This is the result of the bt test Download speedachieved during the test was - 96 Kbps For your connection, the acceptable range of speeds is 100-250 Kbps. Additional Information: Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps 2. Upstream Test: -provides background information. Upload Speed 0 Kbps 0 Kbps 444 Kbps Max Achievable Speed Upload speed achieved during the test was - 0 Kbps Additional Information: Upstream Rate IP profile on your line is - 444 Kbps Connection was so slow it timed out a couple of times...Plusnet says that the fault is my end but short of buying a cheapo router (£16 from Amazon) or calling out BT @£50 what else can I do ? -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
Message Received: Jul 24 2011, 05:53 PM From: Ted Wager To: ubuntu-uk@lists.ubuntu.com Cc: Subject: Re: [ubuntu-uk] Slow d/loads On Sun, 2011-07-24 at 10:21 +0100, Alan Pope wrote: On 24 July 2011 09:42, Ted Wager wrote: My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2s_cid=con_FURL_faults Click 'check my line now'. Al. Thanks for the reply.. This is the result of the bt test Download speedachieved during the test was - 96 Kbps For your connection, the acceptable range of speeds is 100-250 Kbps. Additional Information: Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps 2. Upstream Test: -provides background information. Upload Speed 0 Kbps 0 Kbps 444 Kbps Max Achievable Speed Upload speed achieved during the test was - 0 Kbps Additional Information: Upstream Rate IP profile on your line is - 444 Kbps Connection was so slow it timed out a couple of times...Plusnet says that the fault is my end but short of buying a cheapo router (£16 from Amazon) or calling out BT @£50 what else can I do ? -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/ Do have any wiring you have put in yourself between the BT master socket and the router? If you do, then can you connect direct to the master socket? If you can, and it is still slow, then it is down to BT to fix the fault at no charge to you. Tony -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
Do have any wiring you have put in yourself between the BT master socket and the router? If you do, then can you connect direct to the master socket? If you can, and it is still slow, then it is down to BT to fix the fault at no charge to you. Not correct if the router is faulty. As far as I am aware, there is no way to tell (if running from the master socket) if the router or the line is at fault, unless another router has been tried. -- Regards, Andy -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
On Sun, 2011-07-24 at 19:09 +0200, a...@princeswalk.fsnet.co.uk wrote: Message Received: Jul 24 2011, 05:53 PM From: Ted Wager To: ubuntu-uk@lists.ubuntu.com Cc: Subject: Re: [ubuntu-uk] Slow d/loads On Sun, 2011-07-24 at 10:21 +0100, Alan Pope wrote: On 24 July 2011 09:42, Ted Wager wrote: My current d/load speed is 15kbps..I have contacted my provider and they say I have a line fault..Is there a device (apart from buying another router) that will allow me to test the connection or any way I can test the router ? https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2s_cid=con_FURL_faults Click 'check my line now'. Al. Thanks for the reply.. This is the result of the bt test Download speedachieved during the test was - 96 Kbps For your connection, the acceptable range of speeds is 100-250 Kbps. Additional Information: Your DSL Connection Rate :284 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps 2. Upstream Test: -provides background information. Upload Speed 0 Kbps 0 Kbps 444 Kbps Max Achievable Speed Upload speed achieved during the test was - 0 Kbps Additional Information: Upstream Rate IP profile on your line is - 444 Kbps Connection was so slow it timed out a couple of times...Plusnet says that the fault is my end but short of buying a cheapo router (£16 from Amazon) or calling out BT @£50 what else can I do ? -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/ Do have any wiring you have put in yourself between the BT master socket and the router? If you do, then can you connect direct to the master socket? If you can, and it is still slow, then it is down to BT to fix the fault at no charge to you. Tony According to the telephone engineer who fitted it the connection has been changed to the master socket and the phones are connected from that.. -- Regards Ted Wager Using Zorin 5 Linux -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
On 24/07/11 18:37, Ted Wager wrote: According to the telephone engineer who fitted it the connection has been changed to the master socket and the phones are connected from that.. If you have an NTE5 socket (i.e. one that looks like it comes in two bits - see this for reference: http://www.thinkbroadband.com/tools/bt-master-socket.html) then try unscrewing the front of the socket, you should find another socket behind it. Plug your router in to this second socket and see if it makes any difference. If you can borrow a router then maybe that might be a good way of checking your connection too. Rob -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Slow d/loads
When I lived in the UK, dialling 17070 from a BT line would access their line testing software. I've no idea if it still does. Used to be able to give you reflectometer (line length) measurements, and any short circuits etc. *cough* I'm sure members of the public aren't meant to use it though! Dan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
