[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-20 Thread JenniferHodgdon
Additional information:

While debugging another issue on this same laptop
(https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1214180) I
installed and booted into the latest mainline kernel (labeled
v3.11-rc6-saucy, following instructions on
https://wiki.ubuntu.com/KernelMainlineBuilds

This kernel did **not** fix my brightness problems. Then again, it is
probably not a kernel bug so maybe this information is not helpful, but
I thought I'd post it just in case.

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
I have just rebooted with kernel parameter
video.use_bios_initial_backlight=0 and it does not behave differently
from the default boot parameters.

So... I think I've finished following all of the steps in
https://wiki.ubuntu.com/Kernel/Debugging/Backlight

- I don't have a Thinkpad.
- I checked and I am not using the thinkpad_acpi kernel module.

Let me know if there is anything else I can do to debug.

In particular, I would like to test a brightness applet as mentioned on
that page but I cannot located it. Any idea what package it would be in
or where I would find it?

** Package changed: xorg (Ubuntu) => xserver-xorg-video-intel (Ubuntu)

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
14. As root, I tried

echo 8 > /sys/class/backlight/intel_backlight/brightness

Voila! Finally it is doing something. This made the screen almost too
dim to see.

echo 1000 > /sys/class/backlight/intel_backlight/brightness

This made the display usable again.


The next step involves rebooting again... I'll be back shortly.

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
11. Rebooted with acpi_backlight=vendor (which had been my usual boot
mode; symptoms noted in orginal report).

12. 
$ ls /sys/class/backlight > vendorbacklight

This reports:
intel_backlight
toshiba

13. As root:
ls -la /sys/class/backlight/intel_backlight/ > lslabacklight 
(attached)

** Attachment added: "lslabacklight"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778530/+files/lslabacklight

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
8. dmesg | grep 'ACPI: Video' > video


** Attachment added: "video"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778518/+files/video

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  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
9. sudo dmidecode > dmidecode.log


** Attachment added: "dmidecode.log"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778519/+files/dmidecode.log

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
10. cat /proc/version > version

Linux version 3.8.0-27-generic (buildd@roseapple) (gcc version 4.7.3
(Ubuntu/Linaro 4.7.3-1ubuntu1) ) #40-Ubuntu SMP Tue Jul 9 00:17:05 UTC
2013

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
7. sudo fwts method > fwts_method

Again, the fwts_method file has pretty much anything in it. You might
want to update the instructions so that they say to clear out the
results.log file and attach this instead of redirecting output to
fwts/fwts_method for these two commands.

** Attachment added: "results.log"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778517/+files/results.log

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
6. sudo fwts > fwts

Note: the fwts file has pretty much nothing in it. I'm assuming what's
wanted here is results.log.


** Attachment added: "results.log"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778510/+files/results.log

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: "SSDT4.dat"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778498/+files/SSDT4.dat

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  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: "SSDT1.dat"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778482/+files/SSDT1.dat

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: "SSDT2.dat"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778491/+files/SSDT2.dat

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
5. iasl -d DSDT.dat

** Attachment added: "DSDT.dsl"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778509/+files/DSDT.dsl

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  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
3. sudo acpidump -o acpidump.txt

** Attachment added: "acpidump.txt"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778480/+files/acpidump.txt

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  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
4. acpixtract acpidump.txt

This produces 4 files, which I'll attach... I guess you have to do each
one as a separate comment.

** Attachment added: "DSDT.dat"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778481/+files/DSDT.dat

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
** Attachment added: "SSDT3.dat"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778497/+files/SSDT3.dat

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
2. grep -r . /proc/acpi > acpi


** Attachment added: "acpi"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778479/+files/acpi

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  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
I am now following the steps on
https://wiki.ubuntu.com/Kernel/Debugging/Backlight

The first step was to reboot with default Linux parameters. I had been
using "acpi-backlight=vendor". When I took that out and rebooted, the
symptoms changed: the hotkeys no longer make the slider on the pop-up
brightness widget go up and down. And they still also don't change the
screen brightness.

Anyway, I'll be attaching the files requested on that page for
debugging.

1. ls /sys/class/backlight > backlight


** Attachment added: "backlight"
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1214148/+attachment/3778478/+files/backlight

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] [NEW] Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
Public bug reported:

On my Toshiba Portege Z935-ST4N03 laptop, the display hotkeys and
display brightness settings do not work at all.

Symptoms:
1. When I use Fn F6 or Fn F7, I get a pop-up window that shows a light bulb and 
a slider, and the slider goes obediently up and down as I press F6/7. However, 
the brightness of the screen does not change as the slider indicator changes.
2. If I go into the Power Manager and set the display brightness to dim after a 
few seconds has passed, it doesn't dim.

So it seems to me that the hotkeys are being recognized as a method to
change the display brightness, but that the operating system is unable
to change the hardware's actual screen brightness... I don't think it's
a hotkey problem per se.

I read through https://wiki.ubuntu.com/Kernel/Debugging/Backlight and I
think I have the problem defined as:

Backlight control does not work, but there are entries in
/sys/class/backlight.

Although I do not seem to have the Brightness applet on my system (I am
running XFCE, so maybe that is why), but the Power Manager's brightness
control is definitely not working.

This is a recent install of Ubuntu, on a newly purchased laptop, so I
have no idea whether it was working in previous versions of Ubuntu,
kernels, etc. Sorry.

I used the "ubuntu-bug" utility to report this bug, so I am not sure
what else you need... but I am starting by attaching the Xorg log, and
will attach the lspci output and other information shortly. I am also
going to follow the rest of the debugging steps on the Backlight
debugging page and attach the output as separate comments on this
report.

$ lsb_release -rd
Description:Ubuntu 13.04
Release:13.04

$apt-cache policy xorg
xorg:
  Installed: 1:7.7+1ubuntu4
  Candidate: 1:7.7+1ubuntu4
  Version table:
 *** 1:7.7+1ubuntu4 0
500 http://us.archive.ubuntu.com/ubuntu/ raring/main amd64 Packages
100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
Uname: Linux 3.8.0-27-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
Date: Mon Aug 19 14:01:34 2013
InstallationDate: Installed on 2013-06-17 (62 days ago)
InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: xorg (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug backlight raring

** Attachment added: "Xorg.0.log"
   https://bugs.launchpad.net/bugs/1214148/+attachment/3778466/+files/Xorg.0.log

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Title:
  Intel video: Display backlight cannot be changed on Toshiba Portege
  Z935

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[Ubuntu-x-swat] [Bug 1214148] Re: Intel video: Display backlight cannot be changed on Toshiba Portege Z935

2013-08-19 Thread JenniferHodgdon
lspci output:

$ lspci
00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller 
(rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor 
Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family 
USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series 
Chipset Family MEI Controller #1 (rev 04)
00:19.0 Ethernet controller: Intel Corporation 82579V Gigabit Network 
Connection (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family 
USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family 
High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI 
Express Root Port 1 (rev c4)
00:1c.2 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI 
Express Root Port 3 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family 
USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 
04)
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA 
Controller [AHCI mode] (rev 04)
01:00.0 System peripheral: Ricoh Co Ltd PCIe SDXC/MMC Host Controller (rev 07)
02:00.0 Network controller: Intel Corporation Centrino Wireless-N 2230 (rev c4)

$ lspci -vvnn
00:00.0 Host bridge [0600]: Intel Corporation 3rd Gen Core processor DRAM 
Controller [8086:0154] (rev 09)
Subsystem: Toshiba America Info Systems Device [1179:0001]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- SERR- 

00:02.0 VGA compatible controller [0300]: Intel Corporation 3rd Gen Core 
processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Toshiba America Info Systems Device [1179:0004]
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- SERR-  [disabled]
Capabilities: 
Kernel driver in use: i915

00:14.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset 
Family USB xHCI Host Controller [8086:1e31] (rev 04) (prog-if 30 [XHCI])
Subsystem: Toshiba America Info Systems Device [1179:0001]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- 
SERR- 
Kernel driver in use: xhci_hcd

00:16.0 Communication controller [0780]: Intel Corporation 7 Series/C210 Series 
Chipset Family MEI Controller #1 [8086:1e3a] (rev 04)
Subsystem: Toshiba America Info Systems Device [1179:0001]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: mei

00:19.0 Ethernet controller [0200]: Intel Corporation 82579V Gigabit Network 
Connection [8086:1503] (rev 04)
Subsystem: Toshiba America Info Systems Device [1179:0002]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: e1000e

00:1a.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset 
Family USB Enhanced Host Controller #2 [8086:1e2d] (rev 04) (prog-if 20 [EHCI])
Subsystem: Toshiba America Info Systems Device [1179:0001]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- 
SERR- 
Kernel driver in use: ehci-pci

00:1b.0 Audio device [0403]: Intel Corporation 7 Series/C210 Series Chipset 
Family High Definition Audio Controller [8086:1e20] (rev 04)
Subsystem: Toshiba America Info Systems Device [1179:0001]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset 
Family PCI Express Root Port 1 [8086:1e10] (rev c4) (prog-if 00 [Normal decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- TAbort- Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: 
Kernel driver in use: pciep